Ford Transit Connect (2018 year). Manual — part 92

Action and Description

Menu Item

The screen displays with a light background to enhance
daytime viewing.

Day

The screen displays with a darker background to make
nighttime viewing easier.

Night

Enable this option to automatically dim the display brightness based
on ambient lighting conditions.

Auto Dim

Voice Control

You can adjust the voice control settings
by selecting the following options.

Menu Item

Enable this option to remove additional voice prompts
and confirmations.

Advanced Mode

Enable this option to have the system confirm a contacts
name with you before making a call.

Phone Confirmation

Enable this option to have the system display a list of
available voice commands when the voice button is
pressed.

Voice Command List

Valet Mode

Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.

When you select valet mode a pop up
appears informing you that a four digit
code must be entered to enable and
disable valet mode. You can use any PIN
you chose but you must use the same PIN
to disable valet mode. The system asks
you to input the code.

Note: If the system is locked and you
cannot remember the PIN, please contact
the Customer Relationship Center.

United States: 1-800-392-3673
Canada: 1-800-565-3673

To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks.

To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.

SYNC™ 3 TROUBLESHOOTING

Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.

To check your cell phone's compatibility,
visit the Ford website.

Website

owner.ford.com

Website

www.syncmyride.ca
www.syncmaroute.ca

Cell phone issues

Possible solution

Possible cause

Issue

Refer to your device's manual about audio
adjustments.

The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.

There is back-
ground noise
during a phone
call.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Possible cell phone
malfunction.

During a call, I
can hear the
other person
but they cannot
hear me.

Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.

To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.

The system may need to
be restarted.

During a call, I
cannot hear the
other person
and they cannot
hear me.

Check your cell phone's compatibility.

This is a cell phone-
dependent feature.

SYNC 3 is not
able to down-
load my phone-
book.

Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.

Possible cell phone
malfunction.

You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.

Limitations on your cell
phone's capability.

The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts.

If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.

Cell phone issues

Possible solution

Possible cause

Issue

You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.

Check your cell phone's compatibility.

This is a cell phone-
dependent feature.

I am having
trouble
connecting my
cell phone to
SYNC 3.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Possible cell phone
malfunction.

Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.

Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.

Update your cell phone's firmware.

Switch the auto download setting off.

Check your cell phone's compatibility.

This is a cell phone-
dependent feature.

Text messaging
is not working
on SYNC 3.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Possible cell phone
malfunction.

iPhone

•

Go to your cell phone's Settings.

•

Go to the Bluetooth Menu.

•

Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.

•

Turn Show Notifications on.

•

Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.

Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.

Cell phone issues

Possible solution

Possible cause

Issue

Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.

Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.

This is a cell phone-
dependent feature.

Audible text
messages do
not work on my
cell phone.

Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.

This is a cell phone limita-
tion.

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.

Possible device malfunc-
tion.

I am having
trouble
connecting my
device.

Make sure you are using the manufacturer's
cable.

Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.

Make sure that the device does not have
an auto-install program or active security
settings.

Make sure your device is unlocked before
connecting it to SYNC 3.

The device has a lock
screen enabled.

Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.

This is a device limitation.

SYNC 3 does
not recognize
my device when
I start my
vehicle.