Ford Police Interceptor Sedan (2018 year). Manual — part 74

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.

You may be using the wrong
voice commands.
You may be speaking too
soon or at the wrong time.

SYNC does not understand
what I am saying.

After pressing the voice icon,
wait until after the tone
sounds and Listening
appears before saying a
command. Any command
spoken before this does not
register with the system.

Review the media voice
commands at the beginning
of the media section.

You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.

SYNC does not understand
the name of a song or artist.

Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.

The system may not be
reading the name the same
way you are saying it.

Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
Do not use special charac-
ters in the title. The system
does not recognize them.

Review the Phone voice
commands at the beginning
of the phone section.

You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.

SYNC does not understand
or is calling the wrong
contact when I want to
make a call.

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".

The system may not be
reading the name the same
way you are saying it.
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters.

Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.

Your phonebook contacts
may be in CAPS.

The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Ensure you have a compat-
ible smartphone; an Android
with OS 2.3 or higher or an
iPhone 3GS or newer with
iOS 5.0 or higher. Addition-
ally, ensure your phone is

An AppLink capable phone
is not connected to SYNC.

When I select "Find New
Apps," SYNC does not find
any applications.

paired and connected to

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

SYNC in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to
SYNC's USB port with an
Apple USB cable.

Ensure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Ensure the app is running on
your phone. Some apps

AppLink-enabled apps are
not installed and running on
your mobile device.

My phone is connected, but
I still cannot find any apps.

require you to register or
login on the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.

Closing and restarting apps
may help SYNC find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an "Exit" or "Quit"

Sometime apps do not
properly close and re-open
their connection to SYNC,
over ignition cycles, for
example.

My phone is connected, my
app(s) are running, but I still
cannot find any apps.

option, select that then
restart the app. If the app
does not have that option,
you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting "Apps."
then finding the particular
app and choosing "Force
stop." Don't forget to restart
the app afterwards, then
select "Find New Apps" on
SYNC.

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

On an iPhone with iOS7+, to
force close an app, double
tab the home button then
swipe up on the app to close
it. Tab the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC's
Mobile App's Menu.

Reset the Bluetooth on your
phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle,
SYNC should be able to
automatically re-connect to
your phone if you press the
"Phone" button.

There is a bluetooth bug on
some order versions of the
Android OS. This bug may
cause apps that were found
the last time your phone
connected to SYNC not to
be found again if you have
not turned off bluetooth.

My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.