Ford F-650/750 (2018 year). Manual — part 77

Phone issues

Possible solution(s)

Possible cause(s)

Issue

Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.

Go to the website to review
your phone's compatibility.

This is a phone-dependent
feature.

I am having trouble
connecting my phone to
SYNC.

Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.

This may be a possible
phone malfunction.

Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.

Go to the website to review
your phone's compatibility.

This is a phone-dependent
feature.

Text messaging is not
working on SYNC.

Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.

This may be a possible
phone malfunction.

USB and media issues

Possible solution(s)

Possible cause(s)

Issue

Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.

This may be a possible
device malfunction.

I am having trouble
connecting my device.

Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.

Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.

This is a device limitation.

SYNC does not recognize
my device when I turn on the
car.

Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.

This is a phone-dependent
feature.
The device is not connected.

Bluetooth audio does not
stream.

Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.

Make sure that all song
details are populated.

Your music files may not
contain the correct artist,
song title, album or genre
information.

SYNC does not recognize
music that is on my device.

Some devices require you to
change the USB settings
from mass storage to MTP
class.

The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.

You may be using the wrong
voice commands.
You may be speaking too
soon or at the wrong time.

SYNC does not understand
what I am saying.

After pressing the voice icon,
wait until after the tone
sounds and Listening
appears before saying a
command. Any command
spoken before this does not
register with the system.

Review the media voice
commands at the beginning
of the media section.

You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.

SYNC does not understand
the name of a song or artist.

Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.

The system may not be
reading the name the same
way you are saying it.

Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
Do not use special charac-
ters in the title. The system
does not recognize them.

Review the Phone voice
commands at the beginning
of the phone section.

You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.

SYNC does not understand
or is calling the wrong
contact when I want to
make a call.

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".

The system may not be
reading the name the same
way you are saying it.
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters.

Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.

Your phonebook contacts
may be in CAPS.

The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".