Ford E-450 (2023 year). Manual in english — page 9
wiring. Consult your trailer dealer for
assistance. This can be a short to ground
(such as a chaffed wire), short to voltage
(such as a pulled pin on trailer emergency
breakaway battery) or the trailer brakes
may be drawing too much current.
Points to Remember
Note:
Do not attempt removal of the trailer
brake controller without consulting the
Workshop Manual. Damage to the unit may
result.
•
Adjust gain setting before using the
trailer brake controller for the first time.
•
Adjust gain setting, see
Procedure for
Adjusting Gain
, whenever road,
weather and trailer or vehicle loading
conditions change from when the gain
was initially set.
•
Only use the manual control lever for
proper adjustment of the gain during
trailer setup. Misuse, such as
application during trailer sway, could
cause instability of trailer or tow
vehicle.
•
Avoid towing in adverse weather
conditions. The trailer brake controller
does not provide anti-lock control of
the trailer wheels. Trailer wheels can
lock up on slippery surfaces, resulting
in reduced stability of trailer and tow
vehicle.
•
The trailer brake controller is equipped
with a feature that reduces output at
vehicle speeds below 11 mph (18 km/h)
so trailer and vehicle braking is not jerky
or harsh. This feature is only available
when applying the brakes using your
vehicle's brake pedal, not the
controller.
•
The controller interacts with the brake
control system and powertrain control
system of your vehicle to provide the
best performance on different road
conditions.
•
Your vehicle's brake system and the
trailer brake system work
independently of each other. Changing
the gain setting on the controller does
not affect the operation of your
vehicle's brakes whether you attach a
trailer or not.
•
When you switch the engine off, the
controller output is disabled and the
display and module shut down. The
controller module and display turn on
when you switch the ignition on.
•
The trailer brake controller is only a
factory-installed or dealer-installed
item. Ford is not responsible for
warranty or performance of the
controller due to misuse or customer
installation.
Trailer Lamps
WARNING:
Never connect any
trailer lamp wiring to the vehicle's tail
lamp wiring; this may damage the
electrical system resulting in fire. Contact
your authorized dealer as soon as
possible for assistance in proper trailer
tow wiring installation. Additional
electrical equipment may be required.
Trailer lamps are required on most towed
vehicles. Make sure all running lights, brake
lights, direction indicators and hazard lights
are working.
Before Towing a Trailer
Practice turning, stopping and backing up
to get the feel of your vehicle-trailer
combination before starting on a trip.
When turning, make wider turns so the
trailer wheels clear curbs and other
obstacles.
135
Towing
When Towing a Trailer
•
Do not drive faster than 70 mph
(113 km/h) during the first 500 mi
(800 km).
•
Do not make full-throttle starts.
•
Check your hitch, electrical connections
and trailer wheel lug nuts thoroughly
after you have traveled 50 mi (80 km).
•
When stopped in congested or heavy
traffic during hot weather, place the
gearshift in park (P) to aid engine and
transmission cooling and to help A/C
performance.
•
Switch off the speed control with
heavy loads or in hilly terrain. The
speed control may turn off
automatically when you are towing on
long, steep grades.
•
Shift to a lower gear when driving down
a long or steep hill. Do not apply the
brakes continuously, as they may
overheat and become less effective.
•
If your transmission is equipped with a
Grade Assist or Tow/Haul feature, use
this feature when towing. This provides
engine braking and helps eliminate
excessive transmission shifting for
optimum fuel economy and
transmission cooling.
•
If your vehicle is equipped with
AdvanceTrac with roll stability control,
this system may turn on during typical
cornering maneuvers with a heavily
loaded trailer. This is normal. Turning
the corner at a slower speed while
towing may reduce this tendency.
•
Allow more distance for stopping with
a trailer attached. Anticipate stops and
brake gradually.
•
Avoid parking on a grade. However, if
you must park on a grade:
1.
Turn the steering wheel to point your
vehicle tires away from traffic flow.
2. Set your vehicle parking brake.
3. Place the automatic transmission in
park (P).
4. Place wheel chocks in front and back
of the trailer wheels. (Chocks not
included with vehicle.)
Your vehicle may be equipped with a
temporary or conventional spare tire. A
temporary spare tire is different in size
(diameter or width), tread-type
(All-Season or All Terrain) or is from a
different manufacturer than the road tires
on your vehicle. Consult information on the
tire label or Safety Compliance label for
limitations when using.
Launching or Retrieving a Boat or
Personal Watercraft (PWC)
Note:
Disconnect the wiring to the trailer
before
backing the trailer into the water.
Note:
Reconnect the wiring to the trailer
after
removing the trailer from the water.
When backing down a ramp during boat
launching or retrieval:
•
Do not allow the static water level to
rise above the bottom edge of the rear
bumper.
•
Do not allow waves to break higher
than 6 in (15 cm) above the bottom
edge of the rear bumper.
Exceeding these limits may allow water to
enter vehicle components:
•
Causing internal damage to the
components.
•
Affecting driveability, emissions and
reliability.
Replace the rear axle lubricant anytime
the rear axle has been submerged in water.
Water may have contaminated the rear
axle lubricant, which is not normally
checked or changed unless a leak is
suspected or other axle repair is required.
136
Towing
TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing
WARNING:
If your vehicle has a
steering wheel lock make sure the
ignition is in the accessory or on position
when being towed.
You can flat-tow (all wheels on the
ground, regardless of the powertrain or
transmission configuration) your disabled
vehicle (without access to wheel dollies
or vehicle transport trailer) under the
following conditions:
•
Your vehicle is facing forward so you
tow it in a forward direction.
•
You shift into neutral (N). If you cannot
shift into neutral (N), you may need to
override the transmission. See
•
Maximum speed is 35 mph (56 km/h).
•
Maximum distance is 50 mi (80 km).
Recreational Towing
Note:
Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering the vehicle. See
Follow these guidelines if you have a need
for recreational vehicle towing. An example
of recreational towing would be towing
your vehicle behind a motorhome. These
guidelines are to make sure you do not
damage the transmission during towing.
Do not tow your vehicle with any wheels
on the ground, as vehicle or transmission
damage may occur. It is recommended to
tow your vehicle with all four wheels off
the ground, for example when using a
vehicle transport trailer. Otherwise, you
cannot tow your vehicle.
137
Towing
REDUCED ENGINE
PERFORMANCE
WARNING:
If you continue to drive
your vehicle when the engine is
overheating, the engine could stop
without warning. Failure to follow this
instruction could result in the loss of
control of your vehicle.
If the engine coolant temperature gauge
needle moves to the upper limit position,
the engine is overheating. See
You must only drive your vehicle for a short
distance if the engine overheats. The
distance you can travel depends on
ambient temperature, vehicle load and
terrain. The engine continues to operate
with limited power for a short period of
time.
If the engine temperature continues to rise,
the fuel supply to the engine reduces. The
air conditioning switches off and the engine
cooling fan operates continually.
1.
Gradually reduce your speed and stop
your vehicle as soon as it is safe to do
so.
2. Immediately switch the engine off to
prevent severe engine damage.
3. Wait for the engine to cool down.
4. Check the coolant level. See
5. Have your vehicle checked as soon as
possible.
ECONOMICAL DRIVING
Fuel economy is affected by several things
such as how you drive, the conditions you
drive under and how you maintain your
vehicle.
There are some things to keep in mind that
may improve your fuel economy:
•
Accelerate and slow down in a smooth,
moderate fashion.
•
Drive at steady speeds.
•
Anticipate stops; slowing down may
eliminate the need to stop.
•
Combine errands and minimize
stop-and-go driving (When running
errands, go to the furthest destination
first and then work your way back
home).
•
Close the windows for high-speed
driving.
•
Drive at reasonable speeds.
•
Keep the tires properly inflated and use
only the recommended size.
•
Use the recommended engine oil.
•
Perform all regularly scheduled
maintenance.
There are also some things you may want
to avoid doing because they reduce your
fuel economy:
•
Avoid sudden or hard accelerations.
•
Avoid revving the engine before turning
off the car.
•
Avoid long idle periods.
•
Do not warm up your vehicle on cold
mornings.
•
Reduce the use of air conditioning and
heat.
•
Avoid using speed control in hilly
terrain.
•
Do not rest your foot on the brake
pedal while driving.
•
Avoid carrying unnecessary weight.
138
Driving Hints
•
Avoid adding particular accessories to
your vehicle (e.g. bug deflectors,
rollbars/light bars, running boards, ski
racks).
•
Avoid driving with the wheels out of
alignment.
BREAKING-IN
You need to break in new tires for
approximately 300 mi (480 km). During
this time, your vehicle may exhibit some
unusual driving characteristics.
Avoid driving too fast during the first
1,000 mi (1,600 km). Vary your speed
frequently and change up through the
gears early. Do not labor the engine.
Do not tow during the first 1,000 mi
(1,600 km).
DRIVING THROUGH WATER
WARNING:
Do not drive through
flowing or deep water as you may lose
control of your vehicle.
Note:
Driving through standing water can
cause vehicle damage.
Note:
Engine damage can occur if water
enters the air filter.
Before driving through standing water,
check the depth. Never drive through water
that is higher than the bottom of the wheel
hubs.
E176913
When driving through standing water, drive
very slowly and do not stop your vehicle.
Your brake performance and traction may
be limited. After driving through water and
as soon as it is safe to do so:
•
Lightly press the brake pedal to dry the
brakes and to check that they work.
•
Check that the horn works.
•
Check that the exterior lights work.
•
Turn the steering wheel to check that
the steering power assist works.
FLOOR MATS
WARNING:
Use a floor mat
designed to fit the footwell of your
vehicle that does not obstruct the pedal
area. Failure to follow this instruction
could result in the loss of control of your
vehicle, personal injury or death.
WARNING:
Pedals that cannot
move freely can cause loss of vehicle
control and increase the risk of serious
personal injury.
139
Driving Hints
WARNING:
Secure the floor mat
to both retention devices so that it
cannot slip out of position and interfere
with the pedals. Failure to follow this
instruction could result in the loss of
control of your vehicle, personal injury or
death.
WARNING:
Do not place additional
floor mats or any other covering on top
of the original floor mats. This could
result in the floor mat interfering with the
operation of the pedals. Failure to follow
this instruction could result in the loss of
control of your vehicle, personal injury or
death.
WARNING:
Always make sure that
objects cannot fall into the driver foot
well while your vehicle is moving. Objects
that are loose can become trapped
under the pedals causing a loss of
vehicle control.
E142666
To install floor mats that have eyelets,
position the floor mat eyelet over the
retention post and press down to lock in
position. Repeat for all eyelets on the floor
mat.
To remove the floor mats, reverse the
installation procedure.
Note:
Regularly check the floor mats to
make sure they are secure.
140
Driving Hints
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
•
For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
•
A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
•
Battery jump start.
•
Lock-out assistance (key replacement
cost is the customer's responsibility).
•
Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
•
Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.
•
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).
•
Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
141
Roadside Emergencies
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HAZARD FLASHERS
Note:
If used when the vehicle is not
running, the battery loses charge. As a result,
there may be insufficient power to restart
your vehicle.
E304635
The hazard flasher control is located on
the instrument panel. Use it when your
vehicle is creating a safety hazard for other
motorists.
•
Press the flasher control and all front
and rear direction indicators flash.
•
Press the flasher control again to
switch them off.
FUEL SHUTOFF
WARNING:
If your vehicle has been
involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.
Note:
When you try to restart your vehicle
after a fuel shutoff, your vehicle makes sure
that various systems are safe to restart.
Once your vehicle determines that the
systems are safe, your vehicle allows you to
restart.
Note:
In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.
The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.
Should your vehicle shut off after a crash,
you may restart your vehicle.
If your vehicle has a key system:
1.
Turn key to the off position.
2. Turn key to the start position.
3. Turn key to the off position.
4. Turn key to the on position.
5. The fuel pump is now re-enabled.
142
Roadside Emergencies
JUMP STARTING THE VEHICLE
WARNING:
Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation.
WARNING:
Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.
WARNING:
Use only adequately
sized cables with insulated clamps.
Preparing Your Vehicle
Do not attempt to push-start your
automatic transmission vehicle.
Note:
Attempting to push-start a vehicle
with an automatic transmission may cause
transmission damage.
Note:
Use only a 12-volt supply to start your
vehicle.
Note:
Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.
Connecting the Jumper Cables
WARNING:
Do not connect the
negative jumper cable to any other part
of your vehicle. Use the ground point.
WARNING:
Make sure that the
cables are clear of any moving parts and
fuel delivery system parts.
E310550
Note:
See the above image for your
vehicle's assigned ground connection point.
1.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
2. Connect the other end of the positive
(+) cable to the positive (+) terminal
of the booster vehicle battery.
3. Connect the negative (-) cable to the
negative (-) terminal of the booster
vehicle battery.
4. Make the final connection of the
negative (-) cable to the ground
connection point.
Jump Starting
1.
Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
RPM, as shown in your tachometer.
143
Roadside Emergencies
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been
started, run both vehicle engines for an
additional three minutes before
disconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected.
4
1
3
2
E142665
1.
Remove the negative (-) jumper cable
from the disabled vehicle.
2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle battery.
3. Remove the jumper cable from the
positive (+) terminal of the booster
vehicle battery.
4. Remove the jumper cable from the
positive (+) terminal of the disabled
vehicle battery.
5. Allow the engine to idle for at least one
minute.
TRANSPORTING THE VEHICLE
WARNING:
Block the wheels to
help prevent the vehicle from moving.
WARNING:
Unexpected and
possibly sudden vehicle movement may
occur if you do not take these
precautions.
E143886
144
Roadside Emergencies
If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.
Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle.
It is acceptable to have your two-wheel
drive vehicle towed with the front wheels
on the ground (without dollies) and the
rear wheels off the ground.
145
Roadside Emergencies
GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State or Zip Code.
•
Owner Manuals.
•
Maintenance Schedules.
•
Recalls.
•
Ford Extended Service Plans.
•
Ford Genuine Accessories.
•
Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
(TDD for the hearing impaired:
1-888-658-6805)
Website
www.ford.ca
FordServiceCA (English)
FordServiceQC (Français)
@FordServiceCA
146
Customer Assistance
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1.
Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
•
Vehicle Identification Number.
•
Your telephone number (home and
business).
•
The name of the authorized dealer and
city where located.
•
The vehicle’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:
1.
Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair
of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
147
Customer Assistance
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within 40
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information that follows, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
needs to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB reviews
the claim for eligibility under the Program
Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBB
National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
For additional information, refer to the
Better Business Bureau website.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
148
Customer Assistance
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
Fax
Phone
Customer Relation-
ship Center
apemcrc@ford.com
N/A
N/A
Asia Pacific
atnclien@ford.com
N/A
+1-800-841-3673
Caribbean and
Central America
menacac@ford.com
971 4 3327 266
Ford
Middle East
80004443673
Lincoln
80004441067
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi
800850078
Kuwait
22280384
149
Customer Assistance
Fax
Phone
Customer Relation-
ship Center
nafcrc@ford.com
N/A
N/A
North Africa
atnclien@ford.com
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
ssacrc@ford.com
N/A
N/A
Sub-Saharan Africa
infokr1@ford.com or
infokr@lincoln.com
N/A
+82-02-1600-6003
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, expcso@ford.com.
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, LLC at:
HELM, LLC
47911 Halyard Drive, Suite 200
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, LLC can also be reached by their
website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner’s
Manual
French Owner’s Manual can be obtained
from your authorized dealer or by
contacting Helm, LLC using the contact
information listed previously in this section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
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Customer Assistance
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