Ford Probe (1997 year). Manual — part 60
247
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
To process your request, the Ford Customer
Assistance Center needs the following
information:
❑
your telephone number (both business and
home)
❑
the name of the dealer and the city where the
dealership is located
❑
the year and make of your vehicle
❑
the date purchased
❑
the current mileage on your vehicle
❑
your Vehicle Identification Number (VIN)
If you still have a complaint involving a
warranty dispute, you may wish to contact the
Dispute Settlement Board.
A warranty dispute must be submitted to the
Dispute Settlement Board before taking action
under the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by
certain state laws. This dispute handling
248
procedure is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
The Dispute Settlement Board
The Dispute Settlement Board is:
❑
an independent, third-party arbitration
program for warranty disputes
❑
available free to owners and lessees of
qualifying Ford Motor Company vehicles
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or
discontinue this service without notice and
without incurring obligations.
What Kinds of Cases Does the Board
Review?
The Board reviews all warranty performance
complaints on Ford, Mercury and Lincoln cars
and Ford and Mercury light trucks under the
new vehicle limited warranty that have not been
resolved by either a dealer or Ford Motor
Company, except those involving:
❑
a non-Ford product
❑
a non-Ford dealership
❑
a vehicle sales transaction
❑
request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration
❑
items not covered by the new vehicle limited
warranty
249
❑
items covered by a service contract
❑
alleged liability claims
❑
property damage where the damage is
significant when compared to the economic
loss alleged under the warranty dispute
❑
cases currently in litigation
❑
vehicles not used primarily for family,
personal or household purposes (except in
states where the Dispute Settlement Board is
required to review commercial vehicles)
Complaints involving vehicles in which
applicable new vehicle limited warranties have
expired at receipt of your application are not
eligible. Eligibility may differ according to state
law. For example, see the unique brochures for
California and Wisconsin purchasers/lessees.
How Does the Board Work?
The Board consists of:
❑
three consumer representatives
❑
a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
250
What the Board needs
To have your case reviewed you must complete
the application in the DSB brochure and mail it
to the address provided on the application form.
Your application is reviewed and, if it is
determined to be eligible, you will receive an
acknowledgment indicating:
❑
the file number assigned to your application
❑
the toll-free phone number of the DSB’s
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
To review your case properly, the Board needs
the following information:
❑
legible copies of all documents and
maintenance or repair orders relevant to the
case
❑
the year, make, model and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
❑
the date of repair(s) and mileage at the time
of occurrence(s)
❑
the current mileage
❑
the name of the dealer who sold or serviced
the vehicle
❑
a brief description of your unresolved concern
❑
a brief summary of the action taken with the
dealer and Ford Motor Company
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