Ford Super Duty (2017 year). Manual — part 122

Functions

Feature Bar Item

Allows you to see your vehicle's location on
a virtual road map, get driving directions to
your destination and find points of interest
along your route.

Navigation

(If equipped)

Connect and control SYNC 3 compatible
apps running on your iphone or android
device. Also, access built-in additional
features such as SiriusXM Traffic and Travel
Link (if equipped).

Apps

You can customize your system with
various settings for the touchscreen display,
feature preferences, and how you want to
interact with your vehicle.

Settings

Cleaning the Touchscreen

You can remove fingerprints with a dry,
clean, soft cloth.

If dirt or fingerprints are still on the screen,
apply a small amount of alcohol to the
cloth and try to clean it again.

Note: Do not use detergent or any type of
solvent to clean the touchscreen.

Note: Do not pour or spray alcohol onto the
touchscreen.

Using Voice Recognition

Using voice commands allows you to keep
your hands on the wheel and focus on
what is in front of you. The system provides
feedback through audible tones, prompts,
questions and spoken confirmations
depending on the situation and the chosen
level of interaction (voice settings).

The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.

When using voice commands, words and
icons may appear in the status bar
indicating the status of the voice command
session. See Using Voice Recognition
(page 499).

Using the Steering Wheel Controls

Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.

VOL: Control the volume of audio output.

Mute: Mute the audio output.

Voice: Press to start a voice session. Press
again to stop the voice prompt and
immediately begin speaking. Press and
hold to end a voice session.

SEEK NEXT:
•

While in radio mode, press to seek
between memory presets.

•

While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.

491

(If Equipped)

SEEK PREVIOUS:
•

While in radio mode, press to seek
between memory presets.

•

While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.

PHONE ACCEPT: Press to answer a call
or switch between calls.

PHONE REJECT: Press to end a call or
reject an incoming call.

Note: On some models, SEEK NEXT may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.

M:Touch the control repeatedly to switch
between media sources (modes).

See Steering Wheel (page 80).

Using Your Bezel Controls

Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:

•

Power: Switch the audio system on
and off.

•

VOL: Control the volume of playing
audio.

•

Seek and Tune: Use as you normally
would in audio modes.

•

Eject: Eject a CD from the audio
system.

•

SOURCE or MEDIA: Press repeatedly
to advance through available media
modes.

•

SOUND: Press to access the Sound
menu where you can adjust sound and
other audio settings.

•

1-6: Press and hold to store or press to
select an AM, FM or SIRIUS memory
preset. See Audio System (page 435).

•

DISP: Switch the display on or off. You
can also touch the screen to switch the
display back on.

•

Temperature, fan and climate
control buttons: Control the
temperature, fan speed or settings of
the climate control system. See
Climate Control (page 145).

911 Assist

WARNINGS

Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay

response time, potentially increasing the
risk of serious injury or death after a crash.
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.

Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services

immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.

Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged

in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.

Note: The SYNC 911 Assist feature must be
set on before the incident.

Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.

492

(If Equipped)

Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.

Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.

Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, by visiting:

Website

www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca

See Supplementary Restraints System
(page 44). Important information about
airbag deployment is in this chapter.

See Roadside Emergencies (page 295).
Important information about the fuel pump
shut-off is in this chapter.

To switch 911 Assist on and off please view
the settings information. See Settings
(page 535).

To make sure that 911 Assist works
correctly:
•

SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.

•

The 911 Assist feature must be set on
before the incident.

•

You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.

•

A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.

•

A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.

•

The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.

In the Event of a Crash

Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.

Before making the call:
•

SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.

•

SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."

493

(If Equipped)

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.

911 Assist May Not Work If

•

Your cellular phone or 911 Assist
hardware sustains damage in a crash.

•

The vehicle's battery or the SYNC
system has no power.

•

The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.

911 Assist Privacy Notice

When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.

Safety Information

WARNING

Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that

you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.

•

Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.

•

Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.

•

Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.

•

For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.

Speed-restricted Features

Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.

494

(If Equipped)