Ford Super Duty (2017 year). Manual — part 73

ROADSIDE ASSISTANCE

Vehicles Sold in the United States:
Getting Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:

•

24 hours a day, seven days a week.

•

For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.

Roadside Assistance covers:
•

A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).

•

Battery jump start.

•

Lock-out assistance (key replacement
cost is the customer's responsibility).

•

Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.

•

Winch out — available within 100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.

•

Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest

authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).

Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.

Vehicles Sold in the United States:
Using Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.

United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.

If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.

Vehicles Sold in Canada: Getting
Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.

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This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.

Canadian customers who require roadside
assistance, call 1-800-665-2006.

Vehicles Sold in Canada: Using
Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference.

In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.

Vehicles Sold in Canada: Roadside
Assistance Program Coverage

The service is available 24 hours a day,
seven days a week.

Canadian roadside coverage and benefits
may differ from the U.S. coverage.

For complete program coverage details
you may contact your dealer, you can call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.

HAZARD WARNING FLASHERS

Note: The hazard warning flashers will
operate when the ignition is in any position
or if the key is not in the ignition. If used
when the engine is not running, the battery
will lose charge. As a result, there may be
insufficient power to restart your engine.

E142663

In some models, the hazard
flasher control is located on the
instrument panel.

In other models, this feature is located on
the steering column, just behind the
steering wheel.

E161463

Use your hazard warning flashers when
your vehicle is creating a safety hazard for
other motorists.

•

Press the flasher control and all front
and rear direction indicators flash.

•

Press the flasher control again to turn
them off.

FUEL SHUTOFF - 6.2L/6.8L

WARNING

Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious

injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision.

In the event of a moderate to severe
collision, this vehicle is equipped with a
fuel pump shut-off feature that stops the
flow of fuel to the engine. Not every impact
will cause a shut-off.

Should your vehicle shut off after a
collision, you may restart your vehicle by
doing the following:

1.

Turn the ignition off.

2. Turn the ignition to crank.

3. Turn the ignition off.

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4. Turn the ignition on again to re-enable

the fuel pump.

Note: In the event that your vehicle does
not restart after your third attempt, contact
an authorized dealer.

FUEL SHUTOFF - 6.7L DIESEL

WARNING

Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious

injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision.

Note: When you try to restart your vehicle
after a fuel shutoff, your vehicle makes sure
that various systems are safe to restart.
Once your vehicle determines that the
systems are safe, then your vehicle will
allow you to restart.

In the event of a moderate to severe
collision, your vehicle is equipped with a
fuel pump shut-off feature that stops the
flow of fuel to the engine. Not every impact
will cause a shutoff.

After an accident, if the engine cranks but
does not start, this switch may have been
activated.

E163366

This switch is located on the passenger’s
side of the instrument panel. Open the
front passenger door and remove the small
access panel.

E163367

The switch has a red button on top of it.

To reset the switch:

1.

Turn the ignition off.

2. Check the fuel system for leaks.

3. If no leaks are apparent, reset the

switch by pushing in on the reset
button.

4. Turn the ignition on.

5. Wait a few seconds and return the key

to off.

6. Make another check for leaks.

Running Out Of DEF (Diesel
Exhaust Fluid)

If your vehicle runs out of DEF, it will enter
into a speed limited mode and can also
enter into an idle-only mode. Normal
vehicle operation will not resume until DEF
is refilled. See Selective Catalytic
Reduction System (page 188).

Contact roadside assistance for help in
finding a retailer that sells DEF. See
Customer Assistance (page 303).

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JUMP STARTING THE VEHICLE

WARNINGS

Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow

flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation.

Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or

clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately.

Use only adequately sized cables
with insulated clamps.

Preparing Your Vehicle

Do not attempt to push-start your
automatic transmission vehicle.

Note: Attempting to push-start a vehicle
with an automatic transmission may cause
transmission damage.

Note: Use only a 12-volt supply to start your
vehicle.

Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.

Connecting the Jumper Cables

WARNINGS

Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components

as grounding points. Stay clear of moving
parts. To avoid reverse polarity
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables.

Do not attach the end of the positive
cable to the studs or L-shaped eyelet
located above the positive (+)

terminal of your vehicle’s battery. High
current may flow through and cause
damage to the fuses.

Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.

A spark may cause an explosion of the
gases that surround the battery.

Note: In the illustration, the bottom vehicle
represents the booster vehicle.

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