Ford Super Duty (2017 year). Manual — part 137

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

The device is not
connected.

Make sure that all song details are popu-
lated.

Your music files may not
contain the correct artist,
song title, album or genre
information.

SYNC 3 does
not recognize
music that is on
my device.

Try replacing the corrupt file with a new
version.

The file may be
corrupted.

Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.

The song may have
copyright protection that
does not allow it to play.

Convert the file to a supported format. See
Entertainment (page 506).

The file format is not
supported by SYNC 3.

Update media index. See Settings (page
535).

The device needs to be
re-indexed.

Make sure your device is unlocked before
connecting it to SYNC 3.

The device has a lock
screen enabled.

Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.

This is a device limitation.

When I connect
my device, I
sometimes do
not hear any
sound.

To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.

To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.

551

(If Equipped)

Wi-Fi Issues

Possible solution

Possible cause

Issue

Verify password.

Password error.

Failed connection.

Check for a poor Wi-Fi
signal.

Weak signal.

Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.

Multiple Access points
within range with the same
SSID.

Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.

Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.

Disconnecting after
successful connection.

If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting

There may be an obstruction
between SYNC 3 and the
hotspot.

Poor signal seen by SYNC 3
despite being near a
hotspot.

but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.

Please set the network to
visible and try again.

The hotspot was defined as
a hidden network.

A hotspot is not listed in the
list of available networks.

552

(If Equipped)

Wi-Fi Issues

Possible solution

Possible cause

Issue

SYNC 3 currently does not
provide a hotspot

SYNC 3 does not currently
provide a hotspot.

SYNC 3 is not seen when
searching for Wi-Fi networks
from your phone or other
devices.

Check the signal quality
(under network details), if
SYNC 3 indicates good or
excellent, test with another
high-speed equipped
hotspot where the environ-
ment is more predictable.

Poor signal strength, too far
from the hotspot, hotspot is
supporting multiple
connections, slow Internet
connection or other prob-
lems.

Software download takes
too long.

Test the connection with
another device, if the
hotspot requires a subscrip-
tion, you may contact the
service provider.

It is possible that there is no
new software. The
connected hotspot may be
a managed one and it
requires either a subscrip-
tion or agreeing to the terms
and conditions.

SYNC 3 seems to connect
with a hotspot and the
signal strength is excellent
but the software is not being
updated.

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you have a
compatible smartphone; an
Android with OS 2.3 or
higher or an iPhone 3GS or
newer with iOS 5.0 or higher.
Additionally, make sure you

You did not connect an
Applink Compatible phone
to SYNC 3.

AppLink Mobile Applica-
tions: When I select
"Connect Mobile Apps,"
SYNC 3 does not find any
applications.

pair and connect your phone

553

(If Equipped)

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.

Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps

AppLink-enabled apps are
not installed and running on
your mobile device.

My phone is connected, but
I still cannot find any apps.

require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.

Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'

Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.

My phone is connected, my
app(s) are running, but I still
cannot find any apps.

option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.

554

(If Equipped)