Ford F-450 (2022 year). Manual in english — page 39

Multi-Point Inspection

Windshield for cracks, chips or pits

For oil and fluid leaks

Washer spray and wiper operation

Half-shaft dust boots

Brake, coolant recovery reservoir, automatic transmission and window washer.

If your vehicle has a temporary mobility kit, check the tire sealant expiration Use By date

on the canister. Replace as needed.

Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.

NORMAL SCHEDULED
MAINTENANCE - DIESEL

Oil Change Reminder

Your vehicle comes with an oil change
reminder that determines when you should
change the engine oil based on how you
use your vehicle.

Your vehicle lets you know when an oil
change is due by displaying a message in
the information display.

The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.

When to Expect the Message Prompting You to Change Your Oil

Vehicle Use and Example

mi (km)

Normal

7,500–10,000 mi

(12,000–16,000 km)

Normal commuting with highway driving.
No, or moderate, load or towing.
Flat to moderately hilly roads.
No extended idling.

Severe

5,000–7,500 mi

(8,000–12,000 km)

Moderate to heavy load or towing.
Mountainous or off-road conditions.
Extended idling, 200-300 hours.
Extended hot or cold operation.

625

Scheduled Maintenance

When to Expect the Message Prompting You to Change Your Oil

Vehicle Use and Example

mi (km)

Extreme

2,500–5,000 mi

(4,000–8,000 km)

Maximum load or towing.
Extreme hot or cold operation.
Use of high sulfur diesel fuel.

Note:

Use the appropriate special operating condition for maintenance information when

using high sulfur diesel fuels, operating your vehicle off-road or in dusty conditions, such as
unpaved roads.

Note:

For every hour that your vehicle idles, it accumulates the equivalent of approximately

25 mi (40 km).

Normal Maintenance Intervals

At Every Oil Change Interval as Indicated by the Information Display

Change the engine oil and filter.

Fuel and water separator. Drain if necessary or if indicated by the information display.

Refill the diesel exhaust fluid tank.

Rotate the tires, inspect the tires for wear and measure the tread depth.

Perform a multi-point inspection, recommended.

Inspect the air filter restriction gauge. Replace the air filter if necessary.

Inspect the brake pads, shoes, rotors, drums, brake linings, hoses and the parking brake.

Inspect the engine and secondary cooling system coolant concentration freeze-point
protection, level and the hoses.

Inspect the exhaust system and heat shields.

626

Scheduled Maintenance

At Every Oil Change Interval as Indicated by the Information Display

Inspect the front axle and U-joints. Lubricate any grease fittings. Four-wheel drive
vehicles.

Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and the U-
joints. Lubricate any grease fittings.

Do not exceed one year/10,000 mi (16,000 km) or 350 engine hours between service

intervals.

Reset the Intelligent Oil-Life Monitor after engine oil and filter changes.

Reset the engine air filter information monitor after you replace the air filter.

Rotate the front wheels on vehicles with dual rear wheels when specified. Only rotate

the rear wheels if you notice unusual wear.

Brake Fluid Maintenance

Change the brake fluid.

Every three years

Perform this maintenance item every three years. Do not exceed the designated time

for the interval.

Brake fluid servicing requires special equipment available at your authorized dealer.

Other Maintenance items

Replace the cabin air filter.

Every 20,000 mi
(32,000 km)

Replace the engine air filter.

Every 30,000 mi
(48,000 km)

Replace the engine-mounted and frame-mounted fuel filters.
Inspect the engine and secondary cooling system coolant
concentration freeze-point protection, additive corrosion
inhibitor strength, coolant level, and hoses. Add coolant
additive if necessary.

Replace the engine air inlet foam filter.

Every 50,000 mi
(80,467 km)

Replace the front wheel bearing grease and grease seal if
using non-sealed bearings. Two-wheel drive vehicles.

Every 60,000 mi
(96,000 km)

Inspect the accessory drive belt or belts.

At 90,000 mi
(144,000 km)

627

Scheduled Maintenance

Other Maintenance items

Change the automatic transmission fluid and filter. Consult
dealer for requirements.

Every 150,000 mi
(240,000 km)

Replace the accessory drive belt or belts if not replaced
within the last 100,000 mi (160,000 km)

Replace the front wheel bearings and seals if using non-
sealed bearings. Two-wheel drive vehicles.

Change the axle(s) fluid. See exceptions.

Change the transfer case fluid, if equipped.

Change the engine and secondary cooling system coolant.

At 200,000 mi
(320,000 km)

You can perform these maintenance items within 3,000 mi (4,800 km) of the last oil

change. Do not exceed the designated distance for the interval.

Reset the engine air filter information monitor after you replace the air filter.

Perform follow-up inspections every 15,000 mi (24,000 km) after the initial inspection.

Replace the belt or belts at 150,000 mi (240,000 km).

Initial replacement at 10 years or 200,000 mi (320,000 km), then every 5 years or

100,000 mi (160,000 km).

NORMAL SCHEDULED
MAINTENANCE - GASOLINE

Oil Change Reminder

Your vehicle comes with an oil change
reminder that determines when you should
change the engine oil based on how you
use your vehicle.

Your vehicle lets you know when an oil
change is due by displaying a message in
the information display.

When to Expect the Message Prompting You to Change Your Oil

Vehicle Use and Example

mi (km)

Normal

7,500–10,000 mi

(12,000–16,000 km)

Normal commuting with highway driving.
No, or moderate, load or towing.
Flat to moderately hilly roads.

628

Scheduled Maintenance

When to Expect the Message Prompting You to Change Your Oil

Vehicle Use and Example

mi (km)

No extended idling.

Severe

5,000–7,500 mi

(8,000–12,000 km)

Moderate to heavy load or towing.
Mountainous or off-road conditions.
Extended idling, 200-300 hours.
Extended hot or cold operation.

Extreme

2,500–5,000 mi

(4,000–8,000 km)

Maximum load or towing.
Extreme hot or cold operation.
Use of high sulfur diesel fuel.

Note:

For every hour that your vehicle idles, it accumulates the equivalent of approximately

25 mi (40 km).

Normal Maintenance Intervals

10,000 mi (16,000 km)/ 450 Engine Hours or 12 Months - Whichever Comes First

Change the engine oil and filter.

Rotate the tires, inspect tire wear and measure the tread depth.

Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.

Perform multi-point inspection - recommended.

Inspect the brake pads, shoes, rotors, drums, brake linings, hoses and the parking brake.

Inspect the engine coolant concentration, freeze-point protection, level and the hoses.

Inspect the exhaust system and heat shields.

Inspect the front axle and U-joints. If applicable, lubricate the grease fittings. Four-wheel
drive vehicles.

Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and the U-
joints. If applicable, lubricate the grease fittings.

Reset the Intelligent Oil-Life Monitor after engine oil and filter changes.

Rotate the front wheels on vehicles with dual rear wheels when specified. Only rotate

the rear wheels if you notice unusual wear.

629

Scheduled Maintenance

Brake Fluid Maintenance

Change the brake fluid.

Every three years

Perform this maintenance item every three years. Do not exceed the designated time

for the interval.

Brake fluid servicing requires special equipment available at your authorized dealer.

Other Maintenance Items

Replace the cabin air filter.

Every 20,000 mi
(32,180 km)

Replace the engine air filter.

Every 30,000 mi
(48,000 km)

Replace the front wheel bearing grease and grease seal, if
you use non-sealed bearings.

Every 60,000 mi
(96,000 km)

Replace the spark plugs.

Every 100,000 mi
(160,934 km)

Inspect the accessory drive belt or belts.

Every 100,000 mi
(160,934 km)

Change the automatic transmission fluid and filter on 6-speed
transmission. Consult dealer for requirements.

Every 150,000 mi
(240,000 km)

Replace the accessory drive belt or belts if not replaced within
the last 100,000 mi (160,000 km).

Replace the front wheel bearings and seals if you use non-
sealed bearings.

Change the axle(s) fluid. See exceptions.

Change the transfer case fluid, if applicable.

Change the engine coolant.

At 200,000 mi
(320,000 km)

If not replaced, inspect the belt or belts every 15,000 mi (24,000 km).

Initial replacement at 10 years or 200,000 mi (320,000 km), then every 5 years or

100,000 mi (160,000 km).

630

Scheduled Maintenance

SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE - DIESEL

If you operate your vehicle primarily in any
of the following conditions, you need to

perform extra maintenance as indicated.
If you operate your vehicle occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician.

Towing a Trailer or Using a Car-top Carrier

Change the engine oil and filter as indicated by the
information display, and perform the services listed in the
scheduled maintenance chart.

As required

See the axle maintenance items under

Exceptions

Replace the engine-mounted and frame-mounted fuel
filters.

Every 15,000 mi
(24,000 km) or six months,
600 engine hours

Replace the wheel bearing grease and grease seals if using
non-sealed bearings. (Two-wheel drive vehicles)

Every 30,000 mi
(48,000 km)

Flush and refill the coolant.

At 60,000 mi (96,000 km)
or 2400 engine hours

Note:

After the initial coolant flush and fill at 60,000 mi (96,000 km) or 2400 engine

hours, flush and fill every 45,000 mi (72,000 km) or 1800 engine hours thereafter.

Frequent or Extended Idling (Over 10 Minutes Per Hour of Normal Driving) or Frequent

Low-speed Operation if your Vehicle is Used for Stationary Operation

Change the engine oil and filter as indicated by the
information display, and perform the services listed in the
scheduled maintenance chart.

As required

Replace the engine-mounted and frame-mounted fuel
filters.

Every 15,000 mi
(24,000 km), six months or
600 engine hours

Flush and refill the coolant.

Every 60,000 mi
(96,000 km) or 2400
engine hours

Note:

After the initial coolant flush and fill at 60,000 mi (96,000 km) or 2400 engine

hours, flush and fill every 45,000 mi (72,000 km) or 1800 engine hours thereafter.

631

Scheduled Maintenance

Frequent Low-speed Operation, Consistent Heavy Traffic Under 25 mph (40 km/h) or

Long Rush-hour Traffic

Change the engine oil and filter as indicated by the
information display, and perform the services listed in the
scheduled maintenance chart.

As required

Replace the engine-mounted and frame-mounted fuel
filters.

Every 15,000 mi
(24,000 km), six months or
600 engine hours

Flush and refill the coolant.

Every 60,000 mi
(96,000 km) or 2400
engine hours

Note:

After the initial coolant flush and fill at 60,000 mi (96,000 km) or 2400 engine

hours, flush and fill every 45,000 mi (72,000 km) or 1800 engine hours thereafter.

Sustained High-speed Driving at Gross Vehicle Weight Rating (Maximum Loaded Weight

for Vehicle Operation)

Change the engine oil and filter as indicated by the
information display, and perform the services listed in the
scheduled maintenance chart.

As required

Replace the engine-mounted and frame-mounted fuel
filters.

Every 15,000 mi
(24,000 km), six months or
600 engine hours

Replace the wheel bearing grease and grease seals if using
non-sealed bearings. (Two-wheel drive vehicles)

Every 30,000 mi
(48,000 km)

Flush and refill the coolant.

Every 60,000 mi
(96,000 km) or 2400
engine hours

Note:

After the initial coolant flush and fill at 60,000 mi (96,000 km) or 2400 engine

hours, flush and fill every 45,000 mi (72,000 km) or 1800 engine hours thereafter.

632

Scheduled Maintenance

Operating in Sustained Ambient Temperatures Below -9°F (-23°C) or Above 100°F (38°C)

Change the engine oil and filter as indicated by the
information display, and perform the services listed in the
scheduled maintenance chart.

As required

Replace the engine-mounted and frame-mounted fuel
filters.

Every 15,000 mi
(24,000 km), six months or
600 engine hours

Replace the wheel bearing grease and grease seals if using
non-sealed bearings. (Two-wheel drive vehicles)

Every 30,000 mi
(48,000 km)

Operating in Dusty or Sandy Conditions (Such as Unpaved or Dusty Roads)

Rotate the tires, inspect the tires for wear and measure

tread depth.

Every 7,500 mi (12,000 km)

Inspect the brake system pads and rotors.

Inspect the air filter restriction gauge. Replace the filter if
necessary.

Inspect the steering and suspension ball joints and tie rods.
Lubricate any grease fittings.

Change the engine oil and filter.

Every 7,500 mi (12,000 km),
six months or 300 engine
hours

Inspect and lubricate the U-joints.

Replace the engine-mounted and frame-mounted fuel
filters.

Every 15,000 mi
(24,000 km), 6 months or
600 engine hours

Replace the air inlet foam filter.

Every 30,000 mi
(48,000 km)

Replace the wheel bearing grease and grease seals if using
non-sealed bearings. (Two-wheel drive vehicles)

Rotate the front wheels on vehicles with dual rear wheels when specified. Rotate the

rear wheels if unusual wear is noted.

Reset the Oil Change Reminder after engine oil and filter changes.

633

Scheduled Maintenance

Off-road Operation

Inspect functional holes in each leg of the twin exhaust
tips and the holes under the shield just inboard of the right
rear tire to make sure they are clean and clear of debris or
foreign materials. Refer to the Vehicle Care chapter of your
owner’s manual for more information.

As required

Inspect the steering and suspension ball joints and tie rods.
Lubricate any grease fittings.

Rotate the tires, inspect the tires for wear and measure

tread depth.

Every 7,500 mi (12,000 km),
six months or 300 engine
hours

Inspect the brake system pads and rotors.

Inspect the air filter restriction gauge. Replace the filter if
necessary.

Change the engine oil and filter.

Every 7,500 mi (12,000 km)
or 300 engine hours

Replace the engine-mounted and frame-mounted fuel
filters.

Every 15,000 mi
(24,000 km), six months or
600 engine hours

Replace the air inlet foam filter.

Every 30,000 mi
(48,000 km)

Replace the wheel bearing grease and grease seals if using
non-sealed bearings. (Two-wheel drive vehicles).

Change the rear axle fluid (Dana rear axles only - some F-
350s; all F-450s and F-550s).

Every 50,000 mi
(80,000 km)

Change the transfer case fluid. (Four-wheel drive vehicles)

Inspect the front axle fluid. (Four-wheel drive vehicles)

Vehicles with dual rear wheels should rotate the front wheels when specified; rear wheels

only if unusual wear is noted.

Reset the Oil Change Reminder after engine oil and filter changes.

634

Scheduled Maintenance

Using Biodiesel, up to and Including 20% Biodiesel (B20)

Change the engine oil and filter as indicated by the
information display, and perform the services listed in the
scheduled maintenance chart.

As required

Replace the engine-mounted and frame-mounted fuel
filters.

Every 15,000 mi
(24,000 km), six months or
300 engine hours

Using Fuel Other Than Ultra-low Sulfur Diesel Fuel - Vehicles Operated Where Ultra-low

Sulfur Diesel Fuel is not Required or Available

Change engine oil and filter.

Every 2,500 mi (4,000 km)
or three months (if using
high sulfur fuel with more
than 500 ppm sulfur)

Change engine oil and filter.

Every 5,000 mi (8,000 km)
or six months (if using high
sulfur fuel with fewer than
500 ppm sulfur)

Exceptions

Axle and Transfer Case Maintenance

Axle(s) and transfer case (4X4 only) fluid
changes or level checks are not required
unless a leak is suspected or the assembly
has been submerged in water. During long
periods of trailer towing with outside
temperatures above 70°F (21°C) or at
wide-open throttle for long periods above
45 mph (72 km/h), change the rear axle
fluid every 30,000 mi (48,000 km) if the
rear axle is filled with non-synthetic fluid.
This interval can be waived and the
150,000 mi (240,000 km) service interval
can continue if the rear axle is filled with
75W140 synthetic gear fluid meeting Ford

specification WSL-M2C192-A, part number
XY-75W140-QL, or equivalent. Add friction
modifier XL-3 (EST-M2C118-A) or
equivalent for complete refill of
Traction-Lok rear axles. See

Capacities

and Specifications

(page 467).

Additional Axle Maintenance for Dual
Rear Wheels

Change rear axle fluid every 250,000 mi
(400,000 km) under normal driving
conditions on all commercial applications.
When operating your vehicle at or near
maximum gross vehicle weights, change
the rear axle fluid every 60,000 mi
(96,000 km). In addition, follow this
60,000 mi (96,000 km) schedule when
operating your vehicle under the special
operating conditions where noted.

635

Scheduled Maintenance

California Fuel Filter Replacement

If you register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service.

Hot Climate Oil Change Intervals

Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or
locations with similar climates using an
American Petroleum Institute (API)
Certified for Gasoline Engines (Certification
mark) oil of SM or SN quality, the normal
oil change interval is 3,000 mi (5,000 km).

If the available API SM or SN oils are not
available, then the oil change interval is
2,000 mi (3,000 km).

Engine Air Filter and Cabin Air Filter
Replacement

The life of the engine air filter and cabin air
filter is dependent on exposure to dusty
and dirty conditions. Vehicles operated in
these conditions require frequent
inspection and replacement of the engine
air filter and cabin air filter.

Diesel Particulate Filter

Over time, a slight amount of ash builds
up in the diesel particulate filter, which is
not removed during the regeneration
process. The filter may need to be replaced
with a new or remanufactured part at
approximately 250,000 mi (400,000 km).
Actual mileage varies depending on engine
and vehicle operating conditions.

In this case, the engine control system sets
a service light (wrench icon) to inform you
to bring your vehicle to the dealer for
service. If there are any issues with the
oxidation catalyst or particulate filter
system, a service light (wrench or engine
icon) sets by the engine control system to
inform you to bring your vehicle into a
dealer for service.

SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE - GASOLINE

If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician.

Towing a Trailer or Using a Car-top Carrier

Inspect and lubricate U-joints if equipped with grease
fittings.

Inspect frequently, service
as required

See axle maintenance items under

Exceptions

Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.

Every 5,000 mi (8,000 km)

Rotate tires, inspect tires for wear and measure tread

depth.

636

Scheduled Maintenance

Towing a Trailer or Using a Car-top Carrier

Change engine oil and filter.

Every 5,000 mi (8,000 km)
or six months.

Inspect and lubricate U-joints if equipped with grease
fittings.

Replace front wheel bearing grease and grease seals if
non-sealed bearings are used.

Every 30,000 mi
(48,000 km)

Change transfer case fluid (Four-wheel drive vehicles).

Every 60,000 mi
(96,000 km)

Replace spark plugs.

Rotate the front wheels on vehicles with dual rear wheels when specified. Rotate the

rear wheels if unusual wear is noted.

Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use

(Such as Delivery, Taxi, Patrol Car or Livery)

Replace engine air filter.

Inspect frequently, service
as required

Replace cabin air filter.

Inspect brake system.

Every 5,000 mi (8,000 km)

Inspect wheels and related components for abnormal
noise, wear, looseness or drag.

Lubricate control arm and steering ball joints if equipped
with grease fittings.

Rotate tires, inspect tires for wear and measure tread

depth.

Inspect and lubricate U-joints if equipped with grease
fittings.

Every 5,000 mi (8,000 km)
or six months

Change engine oil and filter.

Every 5,000 mi (8,000 km)
or six months or 200 engine
hours.

Replace front wheel bearing grease and grease seals if
non-sealed bearings are used.

Every 30,000 mi
(48,000 km)

Replace spark plugs.

Every 60,000 mi
(96,000 km)

Rotate the front wheels on vehicles with dual rear wheels when specified. Rotate the

rear wheels if unusual wear is noted.

637

Scheduled Maintenance

Operating in Dusty or Sandy Conditions (Such as Unpaved or Dusty Roads)

Replace engine air filter.

Inspect frequently, service
as required

Replace cabin air filter.

Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.

Every 5,000 mi (8,000 km)

Rotate tires, inspect tires for wear and measure tread

depth.

Change engine oil and filter.

Every 5,000 mi (8,000 km)
or six months

Inspect and lubricate U-joints if equipped with grease
fittings.

Replace front wheel bearing grease and grease seals if
non-sealed bearings are used.

Every 30,000 mi
(48,000 km)

Rotate the front wheels on vehicles with dual rear wheels when specified. Rotate the

rear wheels if unusual wear is noted.

Off-road operation

Inspect steering linkage, ball joints and U-joints, Lubricate
if equipped with grease fittings.

Inspect frequently, service
as required

Replace engine air filter.

Change engine oil and filter.

Every 5,000 mi (8,000 km)
or six months

Replace cabin air filter.

Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.

Rotate tires, inspect tires for wear and measure tread

depth.

Replace front wheel bearing grease and grease seals if
non-sealed bearings are used.

Every 30,000 mi
(48,000 km)

Rotate the front wheels on vehicles with dual rear wheels when specified. Rotate the

rear wheels if unusual wear is noted.

638

Scheduled Maintenance

Exclusive use of E85 (Flex Fuel Vehicles Only)

If ran exclusively on E85, fill the fuel tank full with regular
unleaded fuel.

Every oil change interval

Exceptions

Axle and Transfer Case Maintenance

Capacities

and Specifications

(page 467).

Additional Axle Maintenance for Dual
Rear Wheels

California Fuel Filter Replacement

Hot Climate Oil Change Intervals

If the available API SM or SN oils are not
available, then the oil change interval is
2,000 mi (3,000 km).

Engine Air Filter and Cabin Air Filter
Replacement

639

Scheduled Maintenance

ROLLOVER WARNING

WARNING:

Utility vehicles have a

significantly higher rollover rate than
other types of vehicles.

WARNING:

Vehicles with a higher

center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death.

WARNING:

In a rollover crash, an

unbelted person is significantly more
likely to die than a person wearing a
seatbelt.

WARNING:

Do not become

overconfident in the ability of four-wheel
drive vehicles. Although a four-wheel
drive vehicle may accelerate better than
a two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive
at a safe speed.

Utility vehicles and trucks handle
differently than passenger cars in the
various driving conditions that are
encountered on streets, highways and
off-road. Utility vehicles and trucks are not
designed for cornering at speeds as high
as passenger cars any more than low-slung
sports cars are designed to perform
satisfactorily under off-road conditions.

OUR SUSTAINABILITY
REPORT

You should play your part in protecting the
environment. Correct vehicle usage and
the authorized disposal of waste, cleaning
and lubrication materials are significant
steps toward this aim.

For additional information about our
sustainability progress and initiatives, visit

www.sustainability.ford.com

THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM - UNITED STATES
OF AMERICA

Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.

The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.

640

Customer Information

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Ford F-450 (2022 year). Manual in english — page 39

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