Mercury Milan Hybrid (2010 year). Manual — part 20

The Vehicle Identification Number (VIN) contains the following
information:

1. World manufacturer identifier

2. Brake system / Gross Vehicle
Weight Rating (GVWR) / Restraint
Devices and their location

3. Make, vehicle line, series, body
type

4. Engine type

5. Check digit

6. Model year

7. Assembly plant

8. Production sequence number

TRANSMISSION CODE DESIGNATIONS

You can find a transmission code on
the Safety Compliance Certification
Label. The following table tells you
which transmission each code
represents.

Description

Code

Electronically controlled continuously variable
transmission, eCVT

H

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GENUINE MERCURY ACCESSORIES FOR YOUR VEHICLE

A wide selection of Genuine Mercury Accessories are available for your
vehicle through your local Mercury or Ford of Canada dealer. These
quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Mercury’s
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Genuine Mercury
Accessories found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessories. The accessories will be warranted
for whichever provides you the greatest benefit:
• 12 months or 12,000 miles (20,000 km) (whichever occurs first), or
• the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.

Following is a list of several Genuine Mercury Accessories. Not all
accessories are available for all models. To find out what accessories are
available for your vehicle, please contact your dealer or visit our online
store at: www.mercuryaccessories.com.

Exterior style

Bug shields

Deflectors

Splash guards

Interior style

All weather floor mats

Electrochromatic compass/temperature interior mirrors

Premium carpeted floor mats

Lifestyle

Ash cup / smoker’s package

Cargo organization and management

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Peace of mind

Remote start

Vehicle security systems

Wheel locks

For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
• When adding accessories, equipment, passengers and luggage to your

vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.

• The Federal Communications Commission (FCC) and Canadian Radio

Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.

• Mobile communications systems may harm the operation of your

vehicle, particularly if they are not properly designed for automotive
use.

• To avoid interference with other vehicle functions, such as anti-lock

braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.

• Electrical or electronic accessories or components that are added to

the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability.

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GENERAL MAINTENANCE INFORMATION

Why maintain your vehicle?

This guide describes the scheduled maintenance required for your
vehicle. Carefully following this schedule helps protect against major
repair expenses resulting from neglect or inadequate maintenance and
may also help to increase the value of your vehicle when you sell or
trade it.

It is your responsibility to see that all scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance specific in this
guide will invalidate warranty coverage on parts affected by the lack of
maintenance. Be sure receipts for completed maintenance are kept with
the vehicle and confirmation of the work performed is always recorded in
this guide.

Your Ford or Lincoln Mercury dealer, or Ford or Lincoln Mercury Quality
Care Center has factory trained technicians who can perform the
required maintenance using genuine Ford parts. They are committed to
meeting your service needs and to assuring your continuing satisfaction.

Protecting your investment

Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value. To ensure the proper
performance of your vehicle and its emission control systems, it is
imperative that scheduled maintenance be completed at the designated
intervals.

Your vehicle is very sophisticated and built with multiple complex
performance systems. Every manufacturer develops these systems using
different specifications and performance features. That’s why it’s
important to rely upon your Ford or Lincoln Mercury dealership to
properly diagnose and repair your vehicle.

Ford Motor Company has recommended maintenance intervals for
various parts and component systems based upon engineering testing.
Ford Motor Company relies upon this testing to determine the most
appropriate mileage for replacement of oils and fluids to protect your
vehicle at the lowest overall cost to you and recommends against
maintenance schedules that deviate from the scheduled maintenance
information.

Ford strongly recommends the use of genuine Ford replacement parts.
Parts other than Ford, Motorcraft or Ford authorized remanufactured

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parts that are used for maintenance replacement or for the service of
components affecting emission control must be equivalent to genuine
Ford Motor Company parts in performance and durability. It is the
owner’s responsibility to determine the equivalency of such parts. Please
consult your Warranty Guide for complete warranty information.

Non-Ford approved chemicals or additives are not required for factory
recommended maintenance. In fact, Ford Motor Company recommends
against the use of such additive products unless specifically
recommended by Ford for a particular application.

Oil, fluids and flushing

In many cases, fluid discoloration is a normal operating characteristic
and, by itself, does not necessarily indicate a concern or that the fluid
needs to be changed. However, discolored fluids that also show signs of
overheating and/or foreign material contamination should be inspected
immediately by a qualified expert such as the factory-trained technicians
at your Ford or Lincoln Mercury Dealership. Your vehicle’s oils and fluids
should be changed at the specified intervals or in conjunction with a
repair. Flushing is a viable way to change fluid for many vehicle
sub-systems during scheduled maintenance. It is critical that systems are
flushed only with new fluid that is the same as that required to fill and
operate the system, or using a Ford-approved flushing chemical.

Engine Emissions label

Emissions information appears on the Engine Emissions label on the
underside of the hood. This decal identifies engine displacement and
provides certain engine specifications.

Any modification of the emissions control system could create liability
under federal law (U.S.) if made prior to sale and registration, under the
laws of some states if made thereafter. Further, federal law prohibits
vehicle manufacturers, dealers and other persons engaged in the
business of repairing, servicing, selling, leasing or trading motor vehicles
as well as fleet operations from knowingly removing or rendering an
emissions control system inoperative after sale and delivery to an
ultimate purchaser. In Canada, modifications of the emissions control
system could create liability under applicable federal or provincial laws.

Genuine Ford Parts and Service

When planning your maintenance services, consider your Ford and
Lincoln Mercury dealership for all your vehicle’s needs.

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Get the most from your service and maintenance visits

There are a lot of reasons why visiting your Ford or Lincoln Mercury
Dealership for all your service needs is a great way to help keep your
vehicle running great.

Convenience

Many Dealerships have extended evening and Saturday hours to make
your service visit more convenient. How’s that for quality service?

Factory-trained Technicians

Ford and Lincoln Mercury service technicians participate in extensive
factory-sponsored certification training to help them become experts on
the operation of your vehicle. Ask your Dealership about the training and
certification their technicians have received.

Genuine Ford and Motorcraft Replacement Parts

Ford and Lincoln Mercury dealerships stock Ford and Motorcraft
branded replacement parts. These parts meet or exceed Ford Motor
Company’s specifications, and we stand behind them. Maintenance parts
installed at your Ford or Lincoln Mercury dealership carry a nationwide,
12 months, 12,000 mile parts and labor limited warranty. Your dealer can
give you details.

Value Shopping for Your Vehicle’s Maintenance Needs

Your dealership recognizes the competitive landscape of maintenance and
light repair automotive services. With factory-trained technicians, and
one-stop service from routine maintenance like oil changes and tire
rotations to repairs like brake service, check out the value your Ford and
Lincoln Mercury dealers can offer.

WHICH MAINTENANCE SCHEDULE SHOULD YOU FOLLOW?

Owner Checks and Services

Refer to Mileage Intervals for Additional Checks and Services

Certain basic maintenance checks and inspections should be performed
by the owner or a service technician at the intervals indicated. Service
information and supporting specifications are provided in this Owner’s
Guide.

Any adverse condition should be brought to the attention of your dealer
or qualified service technician as soon as possible for the proper service
advice. The owner maintenance service checks are generally not covered
by warranties so you may be charged for labor, parts or lubricants used.

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Multi-point Inspection

In order to keep your vehicle running right, it is important that you have
the systems on your vehicle checked regularly. This can help identify any
potential issue before there are any problems. Ford Motor Company
suggests the following multi-point inspection to be performed at every
scheduled maintenance as the way to ensure your vehicle keeps running
right.

Maximum Oil Change Interval

❑

12 months, 10,000 miles (16,000 km) or 200 hours of engine operation.

Motorcraft Premium Gold Engine Coolant change interval

❑

6 years or 100,000 miles (160,000 km) - change Motorcraft Premium Gold Engine Coolant (whichever comes first)

❑

After initial change - change Motorcraft Premium Gold Engine Coolant every 3 years or 50,000 miles (80,000 km).

Check every month

❑

Check function of all interior and exterior lights

❑

Check tires for wear and correct air pressure, including spare tire

❑

Check windshield washer fluid level

❑

Check engine oil level

Check every six months

❑

Check lap/shoulder belts and seat latches for wear and function

❑

Check parking brake for proper operation

❑

Check safety warning lamps (brake, ABS, air bag, safety belt) for operation

❑

Check cooling system fluid level and coolant strength

❑

Check low voltage (underhood) battery connections and clean if necessary

❑

Check washer spray, wiper operation and clean all wiper blades (replace as necessary)

❑

Check and lubricate all hinges, latches and outside locks. Inspect for correct operation

❑

Check and lubricate door rubber weatherstrips. Inspect for excessive wear

❑

Check and clean body and door drain holes. Inspect for clogs and obstructions

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NORMAL SCHEDULED MAINTENANCE AND LOG

The following section contains the “Normal Schedule”. This schedule is
presented at specific mileage (kilometer) intervals with exceptions
noted.

ADDITIONAL INFORMATION AVAILABLE ON THE WEB

To learn more about the importance of routine and dealer-performed
maintenance on your vehicle, please visit the Ford Customer Service Web
site. You’ll also find important warranty information, customer assistance,
technical expertise, frequently asked questions and much more. The Web
site location is: www.genuineservice.com.

Then go to the vehicles and services pick at the Web site.

Multi-point inspection - Recommended at every visit

❑

Check and top up fluid levels: brake, engine coolant recovery reservoir, motor/electronics reservoir and window washer.

❑

Inspect tires for wear and correct air pressure.

❑

Check exhaust system for leaks, damage, loose parts and foreign materials.

❑

Check low voltage (underhood) battery performance.

❑

Check operation of horn, exterior lamps, turn signals and hazard warning lights.

❑

Check radiator, coolers and heater and air conditioning hoses.

❑

Inspect windshield washer spray and wiper operation.

❑

Check windshield for cracks, chips and pitting.

❑

Inspect for oil and fluid leaks.

❑

Inspect half-shaft dust boots.

❑

Check shocks, struts and other suspension components for leaks and damage.

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U.S. AND CANADIAN SCHEDULE

5,000 miles (8,000 km)

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

10,000 miles (16,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

20,000 miles (32,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

❑

Inspect brake pads, shoes, rotors, drums, brake lines and
hoses and parking brake

❑

Inspect engine and Motor/electronics cooling system and
hoses

❑

Inspect steering linkage, suspension, halfshafts and ball joints

❑

Inspect exhaust system and heat shields

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

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30,000 miles (48,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

40,000 miles (64,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

❑

Inspect brake pads, shoes, rotors, drums, brake lines and
hoses and parking brake

❑

Inspect engine and Motor/electronics cooling system and
hoses

❑

Inspect steering linkage, suspension, halfshafts and ball joints

❑

Inspect exhaust system and heat shields

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

50,000 miles (80,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

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60,000 miles (96,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

❑

Inspect brake pads, shoes, rotors, drums, brake lines and
hoses and parking brake

❑

Inspect engine and Motor/electronics cooling system and
hoses

❑

Inspect steering linkage, suspension, halfshafts and ball joints

❑

Inspect exhaust system and heat shields

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

70,000 miles (112,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

80,000 miles (128,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

❑

Inspect brake pads, shoes, rotors, drums, brake lines and
hoses and parking brake

❑

Inspect engine and Motor/electronics cooling system and
hoses

❑

Inspect steering linkage, suspension, halfshafts and ball joints

❑

Inspect exhaust system and heat shields

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

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90,000 miles (144,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

100,000 miles (160,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

❑

Inspect brake pads, shoes, rotors, drums, brake lines and
hoses and parking brake

❑

Inspect engine and Motor/electronics cooling system and
hoses

❑

Inspect steering linkage, suspension, halfshafts and ball joints

❑

Inspect exhaust system and heat shields

❑

Replace engine coolant and Motor/electronics coolant (see
Motorcraft Premium Gold Coolant Change Record)

❑

Inspect accessory drive belt

❑

Replace spark plugs

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

110,000 miles (176,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

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120,000 miles (192,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

❑

Inspect brake pads, shoes, rotors, drums, brake lines and
hoses and parking brake

❑

Inspect engine and Motor/electronics cooling system and
hoses

❑

Inspect steering linkage, suspension, halfshafts and ball joints

❑

Inspect exhaust system and heat shields

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

130,000 miles (208,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

140,000 miles (224,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

❑

Inspect brake pads, shoes, rotors, drums, brake lines and
hoses and parking brake

❑

Inspect engine and Motor/electronics cooling system and
hoses

❑

Inspect steering linkage, suspension, halfshafts and ball joints

❑

Inspect exhaust system and heat shields

D

EALER

V

ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

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SPECIAL OPERATING CONDITIONS

Extensive Idling and/or Low Speed Driving for Long Distances as in Heavy

Commercial Use Such as Delivery, Taxi, Patrol Vehicle or Livery. This

operating condition is for Extensive Maximum A/C or Heater Operation

with engine on in the above listed usage.

Every 5,000 miles, 6 months or

200 hours of engine operation

(whichever comes first)

Change engine oil and replace filter

Every 5,000 miles Inspect tires and rotate

Inspect wheel ends for end play and noise

Every 60,000 miles Replace spark plugs

As required Replace cabin air filter, if equipped

Operating in dusty conditions such as unpaved or dusty roads

Every 5,000 miles, 6 months or

200 hours of engine operation

(whichever comes first)

Change engine oil and replace filter

Inspect tires and rotate
Inspect wheel ends for end play and noise

As required Replace cabin air filter, if equipped

150,000 miles (240,000 km)

❑

Change engine oil and replace oil filter

❑

Inspect tires for wear and measure tread depth

❑

Rotate tires

❑

Inspect wheel ends for end play and noise

❑

Replace engine coolant and Motor/electronics coolant (see
Motorcraft Premium Gold Coolant Change Record)

❑

Replace accessory drive belt (if not replaced in the last
100,000 miles)

D

EALER

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ALIDATION

:

RO#:

P&A C

ODE

:

D

ATE

:

M

ILEAGE

:

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MOTORCRAFT PREMIUM GOLD ENGINE COOLANT CHANGE
RECORD

Current mileage goes here =>

Add 50,000 miles to the current miles

+ 50,000

Next change due at this mileage =>

Or

Today’s date goes here =>

Add 3 years

+ 00 / 00 / 03

Date of next change =>

whichever comes first

Dealer Stamp

P & A CODE
R.O.#

Current mileage goes here =>

Add 50,000 miles to the current miles

+ 50,000

Next change due at this mileage =>

Or

Today’s date goes here =>

Add 3 years

+ 00 / 00 / 03

Date of next change =>

whichever comes first

Dealer Stamp

P & A CODE
R.O.#

Motorcraft Premium Gold Engine Coolant

❑

6 years or 100,000 miles (160,000 km) (whichever comes first) - change Motorcraft Premium Gold Engine Coolant and
motor/electrical coolant.

❑

After initial change - change Motorcraft Premium Gold Engine Coolant every 3 years or 50,000 miles (80,000 km)

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Current mileage goes here =>

Add 50,000 miles to the current miles

+ 50,000

Next change due at this mileage =>

Or

Today’s date goes here =>

Add 3 years

+ 00 / 00 / 03

Date of next change =>

whichever comes first

Dealer Stamp

P & A CODE
R.O.#

Current mileage goes here =>

Add 50,000 miles to the current miles

+ 50,000

Next change due at this mileage =>

Or

Today’s date goes here =>

Add 3 years

+ 00 / 00 / 03

Date of next change =>

whichever comes first

Dealer Stamp

P & A CODE
R.O.#

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