Ford C-MAX Hybrid (2018 year). Manual — part 98

Note: Data, for example the Vehicle
Identification Number (VIN), SIM Card ID,
and data plan usage, is shared between
Ford and the vehicle network carrier to
provide the Vehicle Hotspot service in
accordance with your vehicle network carrier
agreement, coverage and availability, and
may be used to enable a seamless transition
from an old to new embedded modem and
to confirm any updates are successfully
delivered.

Note: For your convenience data usage may
be available for monitoring under Settings
but may not reflect actual or current usage.
The vehicle network carrier is responsible
for providing information about your
account. Please contact the vehicle network
carrier for more information.

Note: Ford may need to update operating
system software on your vehicle, including
security updates and bug fixes, to keep
connected services current, like Vehicle
Hotspot, without prior notice to you.

Note: If you do not have an active vehicle
hotspot data plan, open your web browser
and go to a website using the HTTP protocol
to be automatically redirected to the vehicle
network carrier landing page where you can
purchase data. Websites using HTTPS will
not automatically redirect.

Ambient Lighting

(If Equipped)

Tap a color once to active ambient lighting.
This sets the color to the highest intensity.

You can drag the colors up and down to
increase or decrease the intensity.

To switch ambient lighting off, press the
active color once or drag the active color
all the way down to zero intensity.

Vehicle

Note: Your vehicle may not have all of
these features.

You can select the following features to
update their settings.

Door Keypad Code

Select this button to add or erase a
personal door keypad code. To add or
erase a personal code, you first need to
enter the five-digit factory set code. You
can find this code on the owner's wallet
card in the glove box or from your
authorized dealer.

Camera Settings

To make adjustments using the touchscreen, select:

Action and Description

Message

Camera Settings

Then select from the following:

You can enable or disable this option using the slider.

Rear Camera
Delay

You can find more information on the rear-view camera system in the parking aids chapter
of your owner manual.

(If Equipped)

Onboard Modem Serial Number (ESN)

Selecting this button on the settings menu

shows you the ESN number for your
system. You need this number for certain
registrations such as Satellite Radio.

Display

To make adjustments using the touchscreen, select:

Action and Description

Menu Item

The screen goes black and does not display anything. To switch the
screen back on, simply tap the screen.

Display Off

Make the screen display brighter or dimmer.

Brightness

You can select:

Mode

The screen automatically switches between day and
night modes based on the outside light level.

Auto

The screen displays with a light background to enhance
daytime viewing.

Day

The screen displays with a darker background to make
nighttime viewing easier.

Night

Enable this option to automatically dim the display brightness based
on ambient lighting conditions.

Auto Dim

Voice Control

You can adjust the voice control settings
by selecting the following options.

Menu Item

Enable this option to remove additional voice prompts
and confirmations.

Advanced Mode

Enable this option to have the system confirm a contacts
name with you before making a call.

Phone Confirmation

Enable this option to have the system display a list of
available voice commands when the voice button is
pressed.

Voice Command List

(If Equipped)

Valet Mode

Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.

When you select valet mode a pop up
appears informing you that a four digit
code must be entered to enable and
disable valet mode. You can use any PIN
you chose but you must use the same PIN
to disable valet mode. The system asks
you to input the code.

Note: If the system is locked and you
cannot remember the PIN, please contact
the Customer Relationship Center.

United States: 1-800-392-3673
Canada: 1-800-565-3673

To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks.

To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.

SYNC™ 3 TROUBLESHOOTING

Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.

To check your cell phone's compatibility,
refer to the regional Ford or Lincoln
website.

Cell phone issues

Possible solution

Possible cause

Issue

Refer to your device's manual about audio
adjustments.

The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.

There is back-
ground noise
during a phone
call.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Possible cell phone
malfunction.

During a call, I
can hear the
other person
but they cannot
hear me.

Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.

To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.

The system may need to
be restarted.

During a call, I
cannot hear the
other person
and they cannot
hear me.

Check your cell phone's compatibility.

This is a cell phone-
dependent feature.

SYNC 3 is not
able to down-
load my phone-
book.

Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.

Possible cell phone
malfunction.

(If Equipped)

Cell phone issues

Possible solution

Possible cause

Issue

You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.

Limitations on your cell
phone's capability.

The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts.

If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.

You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.

Check your cell phone's compatibility.

This is a cell phone-
dependent feature.

I am having
trouble
connecting my
cell phone to
SYNC 3.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Possible cell phone
malfunction.

Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.

Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.

Update your cell phone's firmware.

Switch the auto download setting off.

Check your cell phone's compatibility.

This is a cell phone-
dependent feature.

Text messaging
is not working
on SYNC 3.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Possible cell phone
malfunction.

iPhone

•

Go to your cell phone's Settings.

•

Go to the Bluetooth Menu.

(If Equipped)