Ford C-MAX Hybrid (2018 year). Manual — part 81

USB and media issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you correctly

connect the device to SYNC,

and that you have pressed

play on your device.

The device is not connected.

Make sure that all song

details are populated.

Your music files may not

contain the correct artist,

song title, album or genre

information.

SYNC does not recognize

music that is on my device.

The file may be corrupted.

Some devices require you to

change the USB settings

from mass storage to MTP

class.

The song may have copy-

right protection, which does

not allow it to play.

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

Review the phone voice

commands and the media

voice commands at the

beginning of their respective

sections.

You may be using the wrong

voice commands.

SYNC does not understand

what I am saying.

After pressing the voice icon,

wait until after the tone

sounds and Listening

appears before saying a

command. Any command

spoken before this does not

register with the system.

You may be speaking too

soon or at the wrong time.

Review the media voice

commands at the beginning

of the media section.

You may be using the wrong

voice commands.

SYNC does not understand

the name of a song or artist.

(If Equipped)

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

Say the song or artist

exactly as listed. If you say

"Play Artist Prince", the

system does not play music
by Prince and the Revolution

or Prince and the New

Power Generation.

You may be saying the

name differently than the

way you saved it.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all

CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters in the title. The system

does not recognize them.

Review the Phone voice

commands at the beginning

of the phone section.

You may be using the wrong

voice commands.

SYNC does not understand

or is calling the wrong

contact when I want to

make a call.

Make sure you are saying the
contacts exactly as they are

listed. For example, if you

save a contact as Joe

Wilson, say "Call Joe

Wilson".

Using the SYNC phone

menu, open the phonebook

and scroll to the name

SYNC is having trouble

understanding. SYNC will

read the name to you, giving

you some idea of the

pronunciation SYNC is

expecting.

You may be saying the

name differently than the

way you saved it.

(If Equipped)

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

The system works better if

you list full names, such as

"Joe Wilson" rather than

"Joe".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters, such as 123 or ICE, as

the system does not recog-

nize them.

Contacts in your phonebook

may be very short and

similar, or they may contain

special characters.

If a contact is in CAPS, you

have to spell it. JAKE

requires you to say "Call J-

A-K-E".

Your phonebook contacts

may be in CAPS.

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Ensure you have a compat-

ible smartphone; an Android

with OS 2.3 or higher or an

iPhone 3GS or newer with

iOS 5.0 or higher. Addition-

ally, ensure your phone is

An AppLink capable phone

is not connected to SYNC.

AppLink Mobile Applica-

tions: When I select "Find

New Apps," SYNC does not

find any applications.

paired and connected to

SYNC in order to find

AppLink-capable apps on

your device. iPhone users

must also connect to

SYNC's USB port with an

Apple USB cable.

Ensure you have down-

loaded and installed the
latest version of the app

from your phone's app store.
Ensure the app is running on

your phone. Some apps

AppLink-enabled apps are

not installed and running on

your mobile device.

My phone is connected, but

I still cannot find any apps.

require you to register or

(If Equipped)

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

login on the app on the

phone before using them
with AppLink. Also, some

may have a "Ford SYNC"

setting, so check the app's

settings menu on the phone.

Closing and restarting apps

may help SYNC find the

application if you cannot

discover it inside the vehicle.

On an Android device, if

apps have an "Exit' or 'Quit'

Sometime apps do not

properly close and re-open

their connection to SYNC,

over ignition cycles, for

example.

My phone is connected, my

app(s) are running, but I still

cannot find any apps.

option, select that then

restart the app. If the app

does not have that option,

you can also manually

"Force Close" the app by

going to the phone's settings
menu, selecting 'Apps.' then

finding the particular app

and choosing 'Force stop.'

Don't forget to restart the

app afterwards, then select

"Find New Apps" on SYNC.

On an iPhone with iOS7+, to

force close an app, double

tab the home button then

swipe up on the app to close

it. Tab the home button

again, then select the app

again to restart it. After a

few seconds, the app should

then appear in SYNC's

Mobile App's Menu.

Reset the Bluetooth on your

phone by turning it off and

then turning Bluetooth back
on. If you are in your vehicle,

SYNC should be able to

automatically re-connect to

your phone if you press the

"Phone" button.

There is a Bluetooth bug on

some older versions of the

Android operating system
that may cause apps that

were found on your previous
vehicle drive to not be found
again if you have not turned

off Bluetooth.

My Android phone is

connected, my app(s) are

running, I restarted them,

but I still cannot find any

apps.

(If Equipped)