Ford C-MAX Hybrid (2018 year). Manual — part 47

COLLISION, DAMAGE OR FIRE
EVENT

Guidance for Ford Motor Company
Electric and Hybrid-Electric
Vehicles Equipped With High
Voltage Batteries

(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric Vehicle
Considerations

In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
•

Always assume the high-voltage
battery and associated components
are energized and fully charged.

•

Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.

•

Venting high-voltage battery vapors
are potentially toxic and flammable.

•

Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.

Vehicle information and general safety
practices:
•

Know the make and model of your
vehicle.

•

Review the owner’s manual and
become familiar with your vehicle’s
safety information and recommended
safety practices.

•

Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself.

Contact an authorized dealer.

Crashes

A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.

If possible:
•

Move your vehicle to a safe, nearby
location and remain on the scene.

•

Roll down the windows before
switching your vehicle off.

•

Place your vehicle in park (P), set the
parking brake, switch off the vehicle,
activate the hazard warning flashers
and move your key(s) at least 15 ft
(5 m) away from the vehicle.

Always:
•

Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.

•

Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.

•

Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.

•

When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.

Fires

As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.

•

Exit the vehicle immediately.

•

Advise emergency assistance that an
electric or hybrid-electric vehicle is
involved.

•

As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.

•

Stay out of the roadway and stay out
of the way of any oncoming traffic
while awaiting the arrival of emergency
responders.

Post-Incident

•

Do not store a severely damaged
vehicle with a lithium-ion battery inside
a structure or within 49 ft (15 m) of any
structure or vehicle.

•

Make sure that passenger and luggage
compartments remain ventilated.

•

Call emergency assistance if you
observe leaking fluids, sparks, smoke
or flames, or hear gurgling or bubbling
from the high-voltage battery.

POST-CRASH ALERT SYSTEM

The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the seatbelt pretensioners.

The horn and indicators turn off when:
•

You press the hazard control button.

•

You press the panic button on the
remote entry transmitter (if equipped).

•

Your vehicle runs out of power.

TRANSPORTING THE VEHICLE

If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider.

We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.

Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle.

It is acceptable to have your front-wheel
drive vehicle towed from the front if using
proper wheel lift equipment to raise the
front wheels off the ground. When towing
in this manner, the rear wheels can remain
on the ground.

Front-wheel drive vehicles must have the
front wheels placed on a tow dolly when
towing your vehicle from the rear using
wheel lift equipment. This prevents
damage to the transmission.

Towing an all-wheel or four-wheel drive
vehicle requires that all wheels be off the
ground, such as using a wheel lift and
dollies or flatbed equipment. This prevents
damage to the transmission, all-wheel or
four-wheel drive system and vehicle.

GETTING THE SERVICES YOU
NEED

Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.

Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.

A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.

Away From Home

If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.

In the United States:

Mailing address

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone

1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)

Additional information and resources are
available online:

Website

www.owner.ford.com

These are some of the items that can be
found online:
•

U.S. dealer locator by Dealer Name,
City/State or Zip Code.

•

Owner Manuals.

•

Maintenance Schedules.

•

Recalls.

•

Ford Extended Service Plans.

•

Ford Genuine Accessories.

•

Service specials and promotions.

In Canada:

Mailing address

Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8

Telephone

1-800-565-3673 (FORD)

Website

www.ford.ca

Twitter

@FordServiceCA (English Canada)
@FordServiceQC (Quebec)

Additional Assistance

If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:

1.

Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.