Ford Super Duty (2018 year). Manual — part 142

Personal Profiles

Possible cause and solution

Issue

Personal Profiles have not been set up.

I cannot create a profile.

An invalid profile name was entered.

A memory button was not selected when
prompted.

The vehicle’s ignition was not On and in
Park or was shifted out of Run or Park while
creating a profile.

Personal Profiles is turned off.

The lock button was not selected on a
keyfob when prompted.

I cannot link a keyfob.

The keyfob selected was already associ-
ated to another profile and an overwrite
was declined.

A profile recall was performed while linking
a keyfob.

The vehicle’s ignition was not On and in
Park, or was shifted out of Run or Park while
linking a keyfob.

The old linking method is used.

The unsaved setting is not supported by
Personal Profiles.

My personalized settings do not save.

A different Personal Profile is active than
expected.

Another user has changed settings for the
wrong Personal Profile.

A Personal Profile has not been created.

My profile will not recall.

Personal Profiles is turned off.

The requested profile is already active.

The memory button being used is not linked
to a profile.

(If Equipped)

Personal Profiles

Possible cause and solution

Issue

The keyfob being used is not linked to a
profile.

The wrong keyfob is being used.

A button other than unlock or remote start
is being pressed on a linked keyfob.

The Personal Profile was deleted.

Personal Profiles is turned off.

My preset positions recall but my profile
does not.

The vehicle is in motion.

My profile recalls but my preset positions
do not.

The preset positions are the same as the
Guest or previously active profile.

Unlink and relink your keyfob in the
Personal Profiles menu. You may need to
see your authorized dealer.

I lost a keyfob.

Keyfobs had been erased and reprogramed.
This could happen if you let dealership add
a new keyfob to replace lost one.

I lost all profiles.

Master Reset had been performed without
your acknowledgement.

(If Equipped)

General

Possible solution

Possible cause

Issue

SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.

SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.

The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3

SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").

language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts).

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.

For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.

(If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:

Web Address (United States)

www.Accessories.Ford.com

Web Address (Canada)

www.Accessories.Ford.ca

Ford Custom Accessories are available for
your vehicle through an authorized dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.

Ford Motor Company will warrant your
vehicle through the warranty that provides
the greatest benefit:
•

24 months, unlimited mileage.

•

The remainder of your new vehicle
limited warranty.

Contact an authorized dealer for details
and a copy of the warranty.

Exterior style

•

Commercial graphics*.

•

Commercial LED warning strobe
lights*.

•

Hood deflectors.

•

Exhaust tip.

•

Running boards.

•

Side window deflectors*.

•

Splash guards.

•

Stainless-steel wheel covers*.

•

Step bars.

•

Wheel well liners.

Interior style

•

Ambient lighting.

•

Cargo organizers.

•

Custom seat covers*.

•

Floor liners.

•

Floor mats.

Lifestyle

•

Ash cup/smoker's package.

•

Bed cargo net, tie down plates and
cleats.

•

Bed extender.

•

Bedliners and bedmats.

•

Bed ramps.

•

Hitches.

•

Racks and carriers*.

•

Sportliner cargo liner*.

•

Tonneau/bed cover*.

•

Tow hooks.

•

Towing accessories.

•

Trailer back-up camera.

•

Trailer brake control.

•

Truck bed camping tent*.

•

Trailer TPMS.

Peace of mind

•

Back-up alarm*.

•

Bed hooks*.

•

Bumper and hitch-mounted parking
sensors*.

•

Ford Telematics.

•

Keyless entry keypad.

•

Protective seat covers*.

•

Remote start and alarms.

•

Roadside assistance kits*.