Ford Escape (2022 year). Manual in english — page 19

ROADSIDE ASSISTANCE

Vehicles Sold in the United States:

Getting Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.

The service is available:

•

24 hours a day, seven days a week.

•

For the coverage period supplied with
your vehicle.

Roadside Assistance covers:

•

A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).

•

Battery jump start.

•

Lock-out assistance (key replacement
cost is the customer's responsibility).

•

Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.

•

Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.

•

Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).

•

Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.

Vehicles Sold in the United States:

Using Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.

United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.

If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.

308

Crash and Breakdown Information

Vehicles Sold in Canada: Getting

Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.

The service is available 24 hours a day,
seven days a week.

This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.

If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at

www.ford.ca

HIGH VOLTAGE BATTERY

VEHICLE PRECAUTIONS -

HYBRID ELECTRIC VEHICLE

(HEV)

In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:

•

Assume the high-voltage battery and
associated components are energized
and fully charged.

•

Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards.

•

Venting high-voltage battery vapors
are potentially toxic and flammable.

•

Physical damage to the vehicle or
high-voltage battery could result in
immediate or delayed release of toxic,
flammable gases and fire.

Vehicle information and general safety
practices include reviewing the owner's
manual and becoming familiar with your
vehicle's safety information and
recommended safety practices.

Crashes

A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.

If Possible:

Move your vehicle to a safe, nearby
location and remain on the scene.

2. Roll down the windows before you

switch your vehicle off.

3. Place your vehicle in park (P), set the

parking brake, switch off the vehicle,
activate the hazard flashers and move
your key(s) at least 16 ft (5 m) away
from the vehicle.

Always:

•

Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.

•

Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.

•

When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.

Fires

As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.

309

Crash and Breakdown Information

Exit the vehicle immediately.

2. Advise emergency assistance that an

electric or hybrid-electric vehicle is
involved.

3. As with any vehicle fire, do not inhale

smoke, vapors or gas from the vehicle,
as they may be hazardous.

Post-Incident

Do not store a severely damaged
vehicle with a lithium-ion battery inside
a structure or within 49 ft (15 m) of any
structure or vehicle.

2. Make sure that passenger and luggage

compartments remain ventilated.

3. Call emergency assistance if you

observe leaking fluids, sparks, smoke
or flames, or hear gurgling or bubbling
from the high-voltage battery.

SWITCHING THE HAZARD

FLASHERS ON AND OFF

The hazard flashers operate when the
ignition is in any position, or if the key is not
in the ignition. The battery loses charge
and may have insufficient power to restart
your vehicle if your vehicle is in use or if the
key is not in the ignition.

E308147

E308

308

E308

147

The flasher control is on the instrument
panel. Use your hazard flashers when your
vehicle is creating a safety hazard for other
road users.

Switch the hazard flashers on and all front
and rear direction indicators flash.

Press the button again to switch them off.

JUMP STARTING THE VEHICLE

JUMP STARTING PRECAUTIONS

WARNING:

Batteries normally

produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation.

WARNING:

Keep batteries out of

reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.

WARNING:

Use only adequately

sized cables with insulated clamps.

WARNING:

Make sure that the

cables are clear of any moving parts and
fuel delivery system parts.

WARNING:

Connect batteries with

only the same nominal voltage.

310

Crash and Breakdown Information

WARNING:

If the engine is running

while the hood is open, stay clear of
moving engine components. Failure to
follow this warning could result in serious
personal injury or death.

Do not attempt to push-start an automatic
transmission vehicle. This could cause
transmission damage.

Do not disconnect the battery of the
disabled vehicle. This could damage your
vehicle's electrical system.

PREPARING THE VEHICLE

Use only a 12 volt supply to start your
vehicle.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.

JUMP STARTING THE VEHICLE -

EXCLUDING: PLUG-IN HYBRID

ELECTRIC VEHICLE (PHEV)
Connecting the Jumper Cables

WARNING:

Do not connect the

negative jumper cable to any other part
of your vehicle. Use the ground point.

Note:

If you are using a jump pack or

booster box, follow the manufacturer's
instructions.

E142664

Pull the red rubber boot backward.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.

2. Connect the other end of the positive

(+) jumper cable to the positive (+)
terminal of the booster vehicle battery.

3. Connect the negative (-) jumper cable

to the negative (-) terminal of the
booster vehicle battery.

4. Make the final connection of the

negative (-) jumper cable to an
exposed metal part of the disabled
vehicle's engine, as shown in the
following illustration, away from the
battery and fuel injection system, or
connect the negative (-) jumper cable
to a ground connection point if
available.

311

Crash and Breakdown Information

E338624

Starting the Engine

Start the engine of the booster vehicle
and moderately rev the engine, or
gently press the accelerator to keep
the engine speed between 2000 and
3000 RPM, as shown in your
tachometer.

2. Start the engine of the disabled vehicle.

3. Once you start the disabled vehicle, run

both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

Note:

Do not switch the headlamps on

when disconnecting the cables. The peak
voltage could blow the bulbs.

JUMP STARTING THE VEHICLE -

PLUG-IN HYBRID ELECTRIC

VEHICLE (PHEV)
Connecting the Jumper Cables

WARNING:

Do not connect the

negative jumper cable to any other part
of your vehicle. Use the ground point.

Note:

If you are using a jump pack or

booster box, follow the manufacturer's
instructions.

E142664

Pull the red rubber boot backward.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.

312

Crash and Breakdown Information

2. Connect the other end of the positive

(+) jumper cable to the positive (+)
terminal of the booster vehicle battery.

3. Connect the negative (-) jumper cable

to the negative (-) terminal of the
booster vehicle battery.

4. Make the final connection of the

E338715

Starting the Engine

Start the engine of the booster vehicle
and moderately rev the engine, or
gently press the accelerator to keep
the engine speed between 2000 and
3000 RPM, as shown in your
tachometer.

2. Start the engine of the disabled vehicle.

3. Once you start the disabled vehicle, run

both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

Note:

Do not switch the headlamps on

when disconnecting the cables. The peak
voltage could blow the bulbs.

POST-CRASH ALERT SYSTEM

WHAT IS THE POST-CRASH

ALERT SYSTEM

The system helps draw attention to your
vehicle in the event of a serious impact.

HOW DOES THE POST-CRASH

ALERT SYSTEM WORK

The system is designed to turn the hazard
flashers on and to intermittently sound the
horn in the event of a serious impact that
deploys an airbag or the seatbelt
pretensioners.

POST-CRASH ALERT SYSTEM

LIMITATIONS

Depending on applicable laws in the
country your vehicle was built for, the horn
does not sound in the event of a serious
impact.

SWITCHING THE POST-CRASH

ALERT SYSTEM OFF

Press the hazard flasher switch or the
unlock button on the remote control to
switch the system off.

Note:

The alert turns off when the vehicle

battery runs out of charge.

313

Crash and Breakdown Information

AUTOMATIC CRASH SHUTOFF

WHAT IS AUTOMATIC CRASH

SHUTOFF

The automatic crash shutoff is designed
to stop the fuel going to the engine in the
event of a moderate or severe crash.

Note:

Not every impact causes a shutoff.

AUTOMATIC CRASH SHUTOFF

PRECAUTIONS

WARNING:

If your vehicle has been

involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.

RE-ENABLING YOUR VEHICLE

Switch the ignition off.

2. Attempt to start your vehicle.

3. Switch the ignition off.

4. Attempt to start your vehicle.

Note:

If your vehicle does not start after the

third attempt, have your vehicle checked as
soon as possible.

TRANSPORTING THE VEHICLE

E143886

If you need to tow your vehicle, contact a
professional towing service or your
roadside assistance service provider.

Your manufacturer produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures.

We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Vehicle damage could occur if
towed incorrectly, or by any other means.

Front-wheel and rear-wheel drive vehicles
must have their designated drive wheels
off the ground regardless of towing
direction. Use tow dollies to prevent
damage to the transmission.

314

Crash and Breakdown Information

All-wheel or four-wheel drive vehicles
require that all wheels be off the ground
using a wheel lift and dollies or flatbed
equipment. This prevents damage to the
transmission and drive system.

315

Crash and Breakdown Information

TOWING YOUR VEHICLE

PRECAUTIONS

Use the following guidelines when towing
your vehicle. Failure to follow this
instruction could result in vehicle damage
not covered by the vehicle warranty.

Note:

Make sure you properly secure your

vehicle to the tow vehicle.

Note:

If you are unsure of the vehicle’s

configuration, contact an authorized dealer.

RECREATIONALLY TOWING

YOUR VEHICLE - GASOLINE,

AWD

You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could
occur. You must recreational tow your
vehicle with all four wheels off the ground,
such as when using a car-hauling trailer.
Otherwise, you cannot recreational tow
your vehicle.

RECREATIONALLY TOWING

YOUR VEHICLE - GASOLINE,

FWD

You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could
occur. Place the front wheels on a
two-wheel tow dolly. If you are using a tow
dolly, follow the instructions specified by
the equipment provider.

Note:

Release the parking brake before

towing your vehicle. See

Manually

Releasing the Electric Parking Brake

(page 220).

RECREATIONALLY TOWING

YOUR VEHICLE - HYBRID

ELECTRIC VEHICLE (HEV)/

PLUG-IN HYBRID ELECTRIC

VEHICLE (PHEV)

Follow these guidelines if you have a need
for recreational towing. An example of
recreational towing is towing your vehicle
behind a motorhome. These guidelines
ensure that you do not damage the
transmission.

Note:

Put your climate control system in

recirculated air mode to prevent exhaust
fumes from entering your vehicle. See

Climate Control

(page 137).

You can tow your vehicle with all four
wheels on the ground under the following
conditions:

•

You switch

Neutral Tow

on.

•

Your vehicle is facing forward for
towing in a forward direction.

•

You release the parking brake.

•

You do not exceed 70 mph (113 km/h).

Switching

Neutral Tow

Switch your vehicle on in accessory
mode.

2. Press the menu button on the steering

wheel to enter the information display
main menu.

3. Select

Settings

4. Select

Neutral Tow

5. Follow the instructions on the

information display.

6. Fully press the brake pedal.

Shift into neutral (N).

8. Switch the ignition off.

Note:

Switching neutral tow on requires

battery power.

316

Towing Your Vehicle

Note:

If the parking brake is applied, a

message appears in the information display.

Note:

If your vehicle has an ignition key, you

cannot remove the key from the ignition
when the transmission is in neutral (N) and
your vehicle is off.

Note:

Start the engine and allow it to run

for a few minutes at the beginning of each
day, and every six hours or fewer. With the
engine running and your foot on the brake,
shift into drive (D) and then into reverse (R)
before shifting back into neutral (N). Before
continuing to tow, switch neutral tow on.

EMERGENCY TOWING -

HYBRID ELECTRIC VEHICLE

(HEV)/PLUG-IN HYBRID

ELECTRIC VEHICLE (PHEV)

If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
powertrain and transmission configuration,
under the following conditions:

•

Your vehicle is facing forward for
towing in a forward direction.

•

You switch

Neutral Tow

on.

•

You release the parking brake.

•

Maximum speed is 35 mph (55 km/h).

•

Maximum distance is 50 mi (80 km).

Switching

Neutral Tow

Switch your vehicle on in accessory
mode.

2. Press the menu button on the steering

wheel to enter the instrument cluster
display main menu.

3. Select

Settings

4. Select

Neutral Tow

5. Follow the instructions on the

information display.

6. Fully press the brake pedal.

Shift into neutral (N).

8. Switch the ignition off.

Note:

Failure to follow these instructions

could result in damage to the transmission.

Note:

Switching neutral tow on requires

battery power.

Note:

Put your climate control system in

recirculated air mode to prevent exhaust
fumes from entering your vehicle. See

Climate Control

(page 137).

Switching

Neutral Tow

Off

Switch your vehicle on in accessory
mode.

2. Fully press the brake pedal.

3. Shift into park (P).

EMERGENCY TOWING - 8-

SPEED AUTOMATIC

TRANSMISSION – 8F24

If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.

317

Towing Your Vehicle

EMERGENCY TOWING - 8-

SPEED AUTOMATIC

TRANSMISSION – 8F35

•

Your vehicle is facing forward for
towing in a forward direction.

•

Use the manual park release
procedure. See

Using Manual Park

Release

(page 213). Failure to do so

may result in damage to the
transmission.

•

Maximum speed is 35 mph (56 km/h).

•

Maximum distance is 50 mi (80 km).

TOWING YOUR VEHICLE – TROUBLESHOOTING

TOWING YOUR VEHICLE – INFORMATION MESSAGES - HYBRID

ELECTRIC VEHICLE (HEV)/PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV)

Description

Message

Reminder to switch off the ignition when in neutral tow.

Neutral Tow Engaged

Turn Ignition Off for

Towing

Displays when neutral tow is active and you want to exit

neutral tow.

Neutral tow engaged

Depress Brake and Select

Park to Exit Neutral Tow

Reminder to remove park brake when in neutral tow.

Neutral Tow Remove

Park Brake for Towing

Displays when the neutral tow is off.

Neutral Tow Disengaged

Displays when neutral tow is on.

Neutral Tow Enabled

Leave Transmission in

Neutral

318

Towing Your Vehicle

FUSE PRECAUTIONS

WARNING:

Always disconnect the

battery before servicing high current
fuses.

WARNING:

To reduce risk of

electrical shock, always replace the
cover to the power distribution box
before reconnecting the battery or
refilling fluid reservoirs.

WARNING:

Always replace a fuse

with one that has the specified
amperage rating. Using a fuse with a
higher amperage rating can cause severe
wire damage and could start a fire.

UNDER HOOD FUSE BOX

LOCATING THE UNDER HOOD

FUSE BOX

E334436

ACCESSING THE UNDER HOOD

FUSE BOX

53688

E253688

Pull the latch toward you and remove
the top cover.

E253689

2. Pull the connector lever upward.

3. Pull the connector upward to remove

it.

319

Fuses

53693

E253693

4. Pull both latches toward you and

remove the fuse box.

5. Turn the fuse box over and open the

lid.

IDENTIFYING THE FUSES IN THE UNDER HOOD FUSE BOX

E292669

320

Fuses

Protected Component

Fuse Rating

Fuse Location

Not used.

—

Not used.

—

Not used.

—

Supplemental heater (gas).

60 A

Supplemental heater (gas).

40 A

Supplemental heater (gas).

40 A

Not used.

—

Not used.

—

Not used.

—

Starter motor.

30 A

Powertrain control module.

15 A

Powertrain control module.

15 A

Powertrain control module.

15 A

Powertrain control module.

15 A

Not used.

—

Not used.

—

Not used.

—

Powertrain control module.

10 A

Anti-lock brake system
module.

10 A

Not used.

—

Not used (spare).

5 A

Battery electronic control
module (hybrid electric
vehicle).

5 A

Charge port light ring (plug-
in hybrid electric vehicle).

5 A

Amplifier.

20 A

321

Fuses

Protected Component

Fuse Rating

Fuse Location

Not used.

—

Not used.

—

Not used.

—

Brake on-off switch.

10 A

Powertrain control module
(hybrid electric vehicle).

5 A

Electronic stability control
(gas).

10 A

Transmission oil pump
(hybrid electric vehicle).

Electronic power assist
steering.

5 A

Body control module.

30 A

Front parking aid camera.

10 A

Rear view camera.
Blind spot information
system.
Adaptive cruise control.

Not used (spare).

10 A

Heated steering wheel.

15 A

Powertrain control module
(hybrid electric vehicle).

10 A

Horn.

20 A

Blower motor.

40 A

Not used.

—

Not used.

—

Amplifier.

20 A

Driver power seat.

30 A

Electric water pump (hybrid
electric vehicle).

50 A

Trailer tow module.

40 A

322

Fuses

Protected Component

Fuse Rating

Fuse Location

Passenger power seat.

30 A

Not used (spare).

20 A

Heated seats.

20 A

Anti-lock brake control
valves.

40 A

Anti-lock brake control
pump.

60 A

Cooling fan.

60 A

Moonroof.

30 A

DC/DC converter (hybrid
electric vehicle).

5 A

Battery charge control
module (hybrid electric
vehicle).

10 A

Not used.

—

Not used.

—

Not used.

—

Data link connector.

10 A

Auxiliary power distribution
box (hybrid electric vehicle).

40 A

Body control module.

40 A

USB smart charger.

5 A

Rear cargo power point.

20 A

Not used.

—

Not used (spare).

30 A

Power liftgate.

30 A

Not used.

—

Not used.

—

Not used.

—

323

Fuses

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Ford Escape (2022 year). Manual in english — page 19

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