Ford Mustang (2018 year). Manual — part 105

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.

There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.

My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.

Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.

You may need to reset
the USB connection to
SYNC 3.

My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.

Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.

The Bluetooth volume on
the phone may be low.

I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.

Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.

Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.

I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.

(If Equipped)

Voice command issues

Possible solution

Possible cause

Issue

Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.

You may be using the
wrong voice commands.

SYNC 3 does
not understand
what I am
saying.

Refer to the audio display during an active
voice session to find a list of voice
commands there.

Wait for the system to prompt you before
you state your command.

You may be speaking too
soon or at the wrong
time.

Review the media voice commands at the
beginning of the media section.

You may be using the
wrong voice commands.

SYNC 3 does
not understand
the name of a
song or artist.

Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".

You may not be saying
the name exactly as it
appears on your device.

Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".

If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".

Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.

The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.

Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".

You may not be saying
the name exactly as it
appears on your phone-
book.

SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.

Make sure that your contact names do not
have any special characters like *, - or +.

The contact name may
contain special charac-
ters.

(If Equipped)

Voice command issues

Possible solution

Possible cause

Issue

SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.

You may not be saying
the name exactly as it
appears on your phone-
book.

The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.

Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.

SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.

You may be saying the
foreign names using the
currently selected
language for SYNC 3.

The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.

SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.

SYNC 3 uses text-to-
speech voice prompt
technology.

The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language.

SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").

(If Equipped)

Personal Profiles

Possible cause and solution

Issue

Personal Profiles have not been set up.

I cannot create a profile.

An invalid profile name was entered.

A memory button was not selected when
prompted.

The vehicle’s ignition was not On and in
Park or was shifted out of Run or Park while
creating a profile.

Personal Profiles is turned off.

The lock button was not selected on a
keyfob when prompted.

I cannot link a keyfob.

The keyfob selected was already associ-
ated to another profile and an overwrite
was declined.

A profile recall was performed while linking
a keyfob.

The vehicle’s ignition was not On and in
Park, or was shifted out of Run or Park while
linking a keyfob.

The old linking method is used.

The unsaved setting is not supported by
Personal Profiles.

My personalized settings do not save.

A different Personal Profile is active than
expected.

Another user has changed settings for the
wrong Personal Profile.

A Personal Profile has not been created.

My profile will not recall.

Personal Profiles is turned off.

The requested profile is already active.

The memory button being used is not linked
to a profile.

(If Equipped)