Jeep Wrangler (2023 year). Manual in english — page 24

377

CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE

P

REPARE

F

OR

T

HE

A

PPOINTMENT

All work to be performed may not be covered by the

warranty. Discuss additional charges with the service

manager. Keep a maintenance log of your vehicle's

service history. This can often provide a clue to the current

problem.

P

REPARE

A L

IST

Make a written list of your vehicle's problems or the

specific work you want done. If you've had an accident or

work done that is not on your maintenance log, let the

service advisor know.

B

E

R

EASONABLE

W

ITH

R

EQUESTS

If you list a number of items and you must have your

vehicle by the end of the day, discuss the situation with the

service advisor and list the items in order of priority. At

many authorized dealers, you may obtain a rental vehicle

(additional charges may apply). If you need a rental, it is

advisable to make these arrangements when you call for

an appointment.

IF YOU NEED ASSISTANCE

FCA US LLC and its authorized dealers are vitally

interested in your satisfaction. We want you to be happy

with our products and services.
Warranty service must be done by an authorized dealer.

We strongly recommend that you take the vehicle to an

authorized dealer. They know your vehicle the best, and

are most concerned that you get prompt and high quality

service. FCA US LLC's authorized dealers have the

facilities, factory-trained technicians, special tools, and

the latest information to ensure the vehicle is fixed

correctly and in a timely manner.
This is why you should always talk to an authorized

dealer’s service manager first. If for some reason you are

still not satisfied, talk to the general manager or owner of

the authorized dealer. They want to know if you need

assistance. If an authorized dealer is unable to resolve the

concern, you may contact FCA US LLC's Customer

Assistance center.
Any communication to FCA US LLC's customer center

should include the following information:



Owner's name and address



Owner's telephone number (mobile, home and office)



Authorized dealer name



Vehicle Identification Number (VIN)



Vehicle delivery date and mileage

R

OADSIDE

A

SSISTANCE

Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com

(Canada)
Who is Covered
You are covered by Roadside Assistance services if you

are a purchaser for use of the vehicle. Roadside

Assistance services last for five years or 60,000 miles on

the odometer, whichever occurs first, calculated from the

start date of the Basic Limited Warranty, as set forth in

your Warranty Information book.

1

1. Towing services provided through Cross Country Motor Club, Inc.

Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where

services are provided by Cross Country Motor Club of California, Inc.,

Thousand Oaks, CA 91360.

What to Do
If your vehicle requires jump start assistance, out of gas/

fuel delivery, tire service, lockout service or towing as a

result of a mechanical breakdown, dial toll-free: USA:

1-800-521-2779/Canada: 1-800-363-4869. Provide your

name, Vehicle Identification Number (VIN) required for

covered services, license plate number, and your location,

including the telephone number from which you are

calling. Briefly describe the nature of the problem and

answer a few simple questions. You will be given the name

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CUSTOMER ASSISTANCE

of the service provider and an estimated time of arrival. If

you feel you are in an unsafe situation, please let us know.

With your consent, we will contact local police or safety

authorities.
If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or

unable to provide a valid Vehicle Identification Number

(VIN), and you obtain towing services on your own, you may

submit your original receipts from the licensed towing or

service facility, for services rendered within30 days of the

occurrence. Be sure to include your VIN, odometer

mileage at the time of service, and current mailing

address. We will process the claim based on vehicle and

service eligibility. If eligible, we will reimburse you for the

reasonable amount actually paid, based on the usual and

customary charges for that service in the area where they

were provided. FCA US LLC’s determination relating to

reimbursement is final. Correspondence should be mailed

to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or

discontinue the Roadside Assistance Program at any time.

The Roadside Assistance program is subject to restrictions

and conditions of use, which are determined solely by FCA

US LLC.

Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a

service provider to use your vehicle’s temporary spare tire

(if equipped) as recommended in your Owner’s Manual.

This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being

nearby, especially when traveling away from home. We will

dispatch a service provider to deliver a small amount of

fuel (maximum two gallons) to get you to a nearby station.

This service is limited to two occurrences in a 12-month

period.
Battery Jump Assistance
No time is a good time for a depleted battery. With

Roadside Assistance, you do not have to worry about

being stranded. We will dispatch a service provider to

provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks

are keeping you from getting on your way, help is just a

phone call away. This service is limited to providing access

to the vehicle’s seating area. It does not cover the cost of

replacement keys.
Towing Service
Our towing service gives you peace of mind and

confidence. If your vehicle becomes disabled as a result of

a mechanical breakdown, Roadside Assistance will

dispatch a towing service to transport your vehicle to the

closest authorized Chrysler, Dodge, Jeep®, or Ram dealer.

If you choose to go to another dealer, you will be

responsible for the cost if the extra distance exceeds

10 miles.

FCA US LLC C

USTOMER

C

ENTER

P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (877) 426-5337

FCA C

ANADA

I

NC

. C

USTOMER

C

ENTER

P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French

M

EXICO

Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568

P

UERTO

R

ICO

A

ND

US V

IRGIN

I

SLANDS

FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (877) 426-5337
Fax: (787) 782-3345

CUSTOMER ASSISTANCE

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USTOMER

A

SSISTANCE

F

OR

T

HE

H

EARING

O

R

S

PEECH

I

MPAIRED

(TDD/TTY)

To assist customers who have hearing difficulties, FCA US

LLC has installed special Telecommunication Devices for

the Deaf (TDD) equipment at its customer center. Any

hearing or speech impaired customer, who has access to

a TDD or a conventional teletypewriter (TTY) in the United

States, can communicate with the manufacturer by dialing

1-800-380-2479.
Canadian residents with hearing difficulties that require

assistance can use the special needs relay service offered

by Bell Canada. For TTY teletypewriter users, dial 711 and

for Voice callers, dial 1-800-855-0511 to connect with a

Bell Relay Service operator.

S

ERVICE

C

ONTRACT

You may have purchased a service contract for a vehicle

to help protect you from the high cost of unexpected

repairs after FCA US LLC’s New Vehicle Limited Warranty

expires. The Mopar® Vehicle Protection plans are the

ONLY vehicle extended protection plans authorized,

endorsed and backed by FCA US LLC to provide additional

protection beyond your vehicle’s warranty. If you

purchased a Mopar® Vehicle Protection Plan, you will

receive Plan Provisions and an Owner Identification Card

in the mail within three weeks of the vehicle delivery date.

If you have any questions about the service contract, call

the manufacturer's Service Contract National Customer

Hotline at 1-800-521-9922 (Canadian residents, call

(800) 465-2001 English /(800) 387-9983 French).

FCA US LLC is not responsible for any service contract you

may have purchased from another manufacturer. If you

require service after FCA US LLC’s New Vehicle Limited

Warranty expires, please refer to the contract documents,

and contact the person listed in those documents.
We appreciate that you have made a major investment

when you purchased the vehicle. An authorized dealer has

also made a major investment in facilities, tools, and

training to assure that you are absolutely delighted with

the ownership experience.

WARRANTY INFORMATION

See the Warranty Information for the terms and provisions

of FCA US LLC warranties applicable to this vehicle and

market. Refer to www.mopar.com/om for further

information.
See the Warranty Information for the terms and provisions

of FCA Canada Inc. warranties applicable to this vehicle

and market.

Use this QR code to access your digital

experience.

MOPAR® PARTS

Mopar® original equipment parts & accessories and

factory filled fluids are available from an authorized

dealer. They are recommended for your vehicle to keep it

operating at its best and maintain its original condition.

REPORTING SAFETY DEFECTS

I

N

T

HE

50 U

NITED

S

TATES

A

ND

W

ASHINGTON

, D.C.

If you believe that your vehicle has a

defect that could cause a crash or cause

injury or death, you should immediately

inform the National Highway Traffic

Safety Administration (NHTSA) in

addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it

may open an investigation, and if it finds

that a safety defect exists in a group of

vehicles, it may order a recall and

WARNING!

Engine exhaust (internal combustion engines only),

some of its constituents, and certain vehicle

components contain, or emit, chemicals known to the

State of California to cause cancer and birth defects, or

other reproductive harm. In addition, certain fluids

contained in vehicles and certain products of

component wear contain, or emit, chemicals known to

the State of California to cause cancer and birth

defects, or other reproductive harm.

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CUSTOMER ASSISTANCE

remedy campaign. However, NHTSA

cannot become involved in individual

problems between you, an authorized

dealer, or FCA US LLC.
To contact NHTSA, you may call the

Vehicle Safety Hotline toll free at

1-888-327-4236 (TTY:

1-800-424-9153); or go to http://

www.safercar.gov; or write to:

Administrator, NHTSA, 1200 New Jersey

Avenue, SE., West Building, Washington,

D.C. 20590. You can also obtain other

information about motor vehicle safety

from http://www.safercar.gov.

I

N

C

ANADA

If you believe that your vehicle has a

safety defect, you should contact the

Customer Service Department

immediately. Canadian customers who

wish to report a safety defect to the

Canadian government should contact

Transport Canada, Motor Vehicle Defect

Investigations and Recalls at

1-800-333-0510 or go to

wwwapps.tc.gc.ca/Saf-Sec-Sur/7/

PCDB-BDPP.

PUBLICATION ORDER FORMS

To order the following manuals, you may use either the

website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a

complete working knowledge of the vehicle, system, and/

or components and is written in straightforward language

with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,

charts and detailed illustrations. These manuals make it

easy to find and fix problems on computer-controlled

vehicle systems and features. They show exactly how to

find and correct problems, using step-by-step

troubleshooting and drivability procedures, proven

diagnostic tests and a complete list of all tools and

equipment.
To order a hard copy of your Service or Diagnostic

Procedure manuals, visit:
www.techauthority.com (US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared with the

assistance of service and engineering specialists to

acquaint you with specific FCA vehicles.

To access your Owner's Information online, visit

www.mopar.com/om (US) or www.owners.mopar.ca

(Canada).
Or
Call Tech Authority toll free at:



1-800-890-4038 (US)

Owner's Manuals, Radio Manuals and Warranty

Information Books can be ordered through Archway at:



1-800-387-1143 (Canada)

CHANGE OF OWNERSHIP OR ADDRESS

*If you have purchased this vehicle used or have changed

your address, please provide the following information

and mail to:
FCA US LLC
P.O. Box 21–8008
Auburn Hills, MI 48321–8004
Make sure to include the following:



Date of Sale (mm/dd/yy)



Vehicle Indentification Number (17 Character ID

located on top left of the instrument panel)



Exact Odometer Reading



First and Last Name



Phone Number



Street Address, City, State and Zip Code



Email Address

*Applies to US residents only.

CUSTOMER ASSISTANCE

381

GENERAL INFORMATION

The following regulatory statement applies to all Radio

Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and

with Innovation, Science and Economic Development

Canada license-exempt RSS standard(s). Operation is

subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,

including interference that may cause undesired

operation.

Le présent appareil est conforme aux CNR d`Innovation,

Science and Economic Development applicables aux

appareils radio exempts de licence. L'exploitation est

autorisée aux deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est

susceptible d'en compromettre le fonctionnement.

La operación de este equipo está sujeta a las siguientes

dos condiciones:
1. es posible que este equipo o dispositivo no cause

interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier

interferencia, incluyendo la que pueda causar su

operación no deseada.

NOTE:

Changes or modifications not expressly approved by the

party responsible for compliance could void the user’s

authority to operate the equipment.

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