Lexus UX (2022 year). Manual in english — page 3

1-3. Emergency assistance

1-3.Emergency assistance

: If equipped

: Operates within the eCall coverage.

The system name differs depending on
the country.

“SOS” button

Indicator lights

Microphone

Speaker

: This button is intended for communica-

tion with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not relate
to the device and are not intended for

communication with the eCall system
operator.

Automatic Emergency Calls

If any airbag deploys, the system is
designed to automatically call the
eCall control center.

The answering

operator receives the vehicle’s loca-
tion, the time of the incident and the
vehicle VIN, and attempts to speak
with the vehicle occupants to assess
the situation. If the occupants are
unable to communicate, the operator
automatically treats the call as an
emergency and contacts the nearest
emergency services provider (112 sys-
tem etc.) to describe the situation and
request that assistance be sent to the
location.

: In some cases, the call cannot be made.

(



P.65)

Manual Emergency Calls

In the event of an emergency, press the
“SOS” button to call the eCall control
center.

The answering operator will

determine your vehicle’s location,
assess the situation, and dispatch the
necessary assistance required.
Make sure to open the cover before
pressing the “SOS” button.

eCall

*1, 2

eCall is a telematics service that
uses Global Navigation Satellite
System (GNSS) data and embed-
ded cellular technology to enable
the following emergency calls to be
made: Automatic emergency calls
(Automatic Collision Notification)
and manual emergency calls (by
pressing the “SOS” button). This
service is required by European
Union Regulations.

System components

A
B
C
D

Emergency Notification Ser-
vices

1-3. Emergency assistance

For
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If you accidentally press the “SOS” button,
tell the operator that you are not experi-
encing an emergency.

: In some cases, the call cannot be made.

(



P.65)

When the power switch is turned to
ON, the red indicator light will illumi-
nate for 10 seconds and then the green
indicator light will illuminate, indicating
that the system is enabled. The indica-
tor lights indicate the following:



If the green indicator light illumi-
nates and stays on, the system is
enabled.



If the green indicator light flashes
twice per second, an automatic or
manual Emergency Call is being
made.



If no indicator lights illuminate, the
system is not enabled.



If the red indicator light illuminates
at any time other than immediately
after the power switch is turned to
ON, the system may be malfunc-
tioning or the backup battery may
be depleted.



If the red indicator light blinks for
approximately 30 seconds during
an Emergency Call, the call has
been disconnected or the cellular
network signal is weak.

The service life of the backup battery does
not exceed 3 years.

Free/Open Source Software Information

This product contains Free/Open Source

Software (FOSS).
The license information and/or the source

code of such FOSS can be found at the fol-

lowing URL.
https://www.denso.com/global/en/

opensource/dcm/toyota/

Indicator lights

WARNING

When the Emergency Call may not

be made

It may not be possible to make Emer-

gency Calls in any of the following situ-

ations. In such cases, report to

emergency services provider (112 sys-

tem etc.) by other means such as

nearby public phones.

• Even when the vehicle is in the cellular

phone service area, it may be difficult

to connect to the eCall control center

if the reception is poor or the line is

busy. In such cases, even though the

system attempts to connect to the

eCall control center, you may not be

able to connect to the eCall control

center to make Emergency Calls and

contact emergency services.

• When the vehicle is out of the cellular

phone service area, the Emergency

Calls cannot be made.

1-3. Emergency assistance

WARNING

• When any related equipment (such as

the “SOS” button panel, indicator

lights, microphone, speaker, DCM,

antenna, or any wires connecting the

equipment) is malfunctioning, dam-

aged or broken, the Emergency Call

cannot be made.

• During an Emergency Call, the system

makes repeated attempts to connect

to the eCall control center. However,

if it cannot connect to the eCall control

center due to poor radio wave recep-

tion, the system may not be able to

connect to the cellular network and

the call may finish without connecting.

The red indicator light will blink for

approximately 30 seconds to indicate

this disconnection.

If the 12-volt battery’s voltage

decreases or there is a disconnection,

the system may not be able to connect

to the eCall control center.

When the Emergency Call system is

replaced with a new one

The Emergency Call system should be

registered. Contact any authorized

Lexus retailer or Lexus authorized

repairer, or any reliable repairer.

For your safety

Please drive safely.

The function of this system is to assist

you in making the Emergency Call in

case of accidents such as traffic acci-

dents or sudden medical emergencies,

and it does not protect the driver or

passengers in any way. Please drive

safely and fasten your seatbelts at all

times for your safety.

In case of an emergency, make lives

the top priority.

If you smell anything burning or other

unusual smells, leave the vehicle and

evacuate to a safe area immediately.

If the airbags deploy when the system

is operating normally, the system

makes emergency call. The system

also makes emergency call when the

vehicle is struck from the rear or rolls

over, even if the airbags do not deploy.

For safety, do not make the Emer-

gency Call while driving.

Making calls during driving may cause

mishandling of the steering wheel,

which may lead to unexpected acci-

dents.

Stop the vehicle and confirm the safety

of your surroundings before making

the Emergency Call.

When changing fuses, please use the

specified fuses. Using other fuses may

cause ignition or smoke in the circuit

and lead to a fire.

Using the system while there is smoke

or an unusual smell may cause a fire.

Stop using the system immediately and

consult any authorized Lexus retailer

or Lexus authorized repairer, or any

reliable repairer.

NOTICE

To prevent damage

Do not pour any liquids onto the “SOS”

button panel, etc. and do not impact it.

If the “SOS” button panel, speaker or

microphone malfunctions during an

Emergency Call or manual mainte-

nance check

It may not be possible to make Emer-

gency Calls, confirm the system status, or

communicate with the eCall control cen-

ter operator. If any of the above equip-

ment is damaged, please consult any

authorized Lexus retailer or Lexus

authorized repairer, or any reliable

repairer.

1-3. Emergency assistance

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Data processing flow

Server

Storage

Processing

DCM

Customer activates service on Lexus Customer portal & accepts terms of ser-
vices according to GDPR.

Server activates the service in the DCM and defines which vehicle data to col-
lect.

Defined vehicle data is collected by the DCM.

Data is shared with the server.

Data is stored in the server.

Data is processed in the server for fulfilling the service.

Processed data is presented to the customer.

For a list of eligible service please visit the Lexus Customer portal.

System overview of added service

A
B
C
D

1-3. Emergency assistance

Implementing Regulation

Implementing Regulation Annex1 PART3 User Information

Conformity

1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM

1.1.

Overview of the 112-based eCall in-vehicle system,
its operation and functionalities

1.2.

The 112-based eCall service is a public service of
general interest and is accessible free of charge.

1.3.

The 112-based eCall in-vehicle system is activated by
default. It is activated automatically by means of in-
vehicle sensors in the event of a severe accident. It
will also be triggered automatically when the vehicle
is equipped with a TPS system which does not func-
tion in the event of a severe accident.

1.4.

The 112-based eCall in-vehicle system can also be
triggered manually, if needed. Instructions for manual
activation of the system

1.5.

In the event of a critical system failure that would dis-
able the 112-based eCall in-vehicle system, the fol-
lowing warning will be given to the occupants of the
vehicle

2. INFORMATION ON DATA PROCESSING

1-3. Emergency assistance

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2.1.

Any processing of personal data through the 112-
based eCall in-vehicle system shall comply with the
personal data protection rules provided for in Direc-
tives 95/46/EC and 2002/58/EC, and in particu-
lar, shall be based on the necessity to protect the vital
interests of the individuals in accordance with Article
7(d) of Directive 95/46/EC.

2.2.

Processing of such data is strictly limited to the pur-
pose of handling the emergency eCall to the single
European emergency number 112.

2.3. Types of data and its recipients

2.3.1.

The 112-based eCall in-vehicle system may collect
and process only the following data: Vehicle Identifi-
cation Number, Vehicle type (passenger vehicle or
light commercial vehicle), Vehicle propulsion stor-
age type (gasoline/diesel/CNG/LPG/elec-
tric/hydrogen), Vehicle last three locations and
direction of travel, Log file of the automatic activation
of the system and its timestamp

2.3.2.

Recipients of data processed by the 112-based eCall
in-vehicle system are the relevant public safety
answering points designated by the respective public
authorities of the country on which territory they are
located, to first receive and handle eCalls to the sin-
gle European emergency number 112.

Implementing Regulation Annex1 PART3 User Information

Conformity

1-3. Emergency assistance

2.4. Arrangements for data processing

2.4.1.

The 112-based eCall in-vehicle system is designed in
such a way as to ensure that the data contained in the
system memory is not available outside the system
before an eCall is triggered.

2.4.2.

The 112-based eCall in-vehicle system is designed in
such a way as to ensure that it is not traceable and not
subject to any constant tracking in its normal opera-
tion status.

2.4.3.

The 112-based eCall in-vehicle system is designed in
such a way as to ensure that data in the system inter-
nal memory is automatically and continuously
removed.

2.4.3.1.

The vehicle location data is constantly overwritten in
the internal memory of the system so as always to
keep maximum of the last three up-to-date locations
of the vehicle necessary for the normal functioning of
the system.

2.4.3.2.

The log of activity data in the 112-based eCall in-vehi-
cle system is kept for no longer than necessary for
attaining the purpose of handling the emergency
eCall and in any case not beyond 13 hours from the
moment an emergency eCall was initiated.

Implementing Regulation Annex1 PART3 User Information

Conformity

1-3. Emergency assistance

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2.5. Modalities for exercising data subject’s rights

2.5.1.

The data subject (the vehicle’s owner) has a right of
access to data and as appropriate to request the rec-
tification, erasure or blocking of data, concerning him
or her, the processing of which does not comply with
the provisions of Directive 95/46/EC. Any third
parties to whom the data have been disclosed have
to be notified of such rectification, erasure or block-
ing carried out in compliance with this Directive,
unless it proves impossible or involves a dispropor-
tionate effort.

2.5.2.

The data subject has a right to complain to the com-
petent data protection authority if he or she consid-
ers that his or her rights have been infringed as a
result of the processing of his or her personal data.

2.5.3.

Contact service responsible for handling access
requests (if any):

3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED VALUE
SERVICES (IF FITTED)

Implementing Regulation Annex1 PART3 User Information

Conformity

1-3. Emergency assistance

Service responsible for handling access requests

3.1.

Description of the operation and the functionalities of
the TPS system/added value service



P.67

3.2.

Any processing of personal data through the TPS
system/other added value service shall comply with
the personal data protection rules provided for in
Directives 95/46/EC and 2002/58/EC.

3.2.1.

Legal basis for the use of TPS system and/or added
value services and for processing data through them

The European

Union Gen-

eral Data Pro-

tection

Regulation

3.3.

The TPS system and/or other added value services
shall process personal data only on the base of the
explicit consent of the data subject (the vehicle’s
owner or owners).

3.4.

Modalities for data processing through TPS system
and/or other added value services, including any
necessary additional information regarding trace-
ability, tracking and processing of personal data



P.67

3.5.

The owner of a vehicle equipped with a TPS eCall
system and/or other added value service in addition
to the 112-based eCall in-vehicle system has the right
to choose to use the 112-based eCall in-vehicle sys-
tem rather than the TPS eCall system and the other
added value service.

3.5.1.

Contact details for handling TPS eCall system deac-
tivation requests

N/A

Country

Contact information

Austria

datenschutz@toyota-frey.at

Belgium/Luxembourg

privacy@toyota.be

Croatia

dpcp@toyota.hr

Czech Republic/Hungary/Slovakia adatvedelem@toyota-ce.com

Implementing Regulation Annex1 PART3 User Information

Conformity

1-3. Emergency assistance

For
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Denmark

toyota@toyota.dk og

Estonia

privacy@lexus.ee

Finland

tietosuoja@toyota.fi

France

delegue.protectiondonnees@toyota-europe.com

Germany

Toyota.Datenschutz@toyota.de

Great Britain

privacy@tgb.toyota.co.uk

Greece

customer@toyota.gr

Iceland

personuvernd@toyota.is

Ireland

customerservice@toyota.ie

Italy

tmi.dpo@toyota-europe.com

Netherlands

www.toyota.nl/klantenservice

Norway

personvern@toyota.no

Poland

klient@toyota.pl

Portugal

gestaodadospessoais@toyotacaetano.pt

Romania

relatii.clienti@toyota.ro

Slovenia

dpcp@toyota.si

Spain

clientes@lexusauto.es/dpo@lexusauto.es

Sweden

integritet@lexus.se

Switzerland

info@toyota.ch

Country

Contact information

1-3. Emergency assistance

: If equipped

: Operates within regions offering emer-

gency notification services. Ask any
authorized Lexus retailer or Lexus
authorized repairer, or any reliable
repairer for details.

: The system name differs depending on

the country.

Microphone

“SOS” button

Indicator lights

: This button is intended for communica-

tion with the ERA-GLONASS/EVAK
system operator.
Other SOS buttons available in other
systems of a motor vehicle do not relate
to the device and are not intended for
communication with the ERA-
GLONASS/EVAK system operator.

Automatic Emergency Calls

If any airbag deploys, the system is
designed to automatically call the
ERA-GLONASS/EVAK control cen-
ter.

The answering operator receives

the vehicle’s location, the time of the
incident and the vehicle VIN, and
attempts to speak with the vehicle

ERA-GLONASS/EVAK

*1, 2,

The Emergency Call system is a
device installed on a vehicle to
determine its location and move-
ment direction (using GLONASS
[Global Navigation Satellite Sys-
tem] and GPS [Global Positioning
System] signals), and ensure the
generation and transmission of
vehicle information (in a nonadjust-
able form) in case of traffic acci-
dents or other incidents on motor
roads in the countries offering
emergency notification services. In
addition, it ensures two-way voice
communication between the vehi-
cle and an ERA-
GLONASS/EVAK system opera-
tor through cellular networks
(GSM).

Automatic Emergency Calls (via
Automatic Collision Notification)
and manual Emergency Calls (by
pressing the “SOS” button) can be
made to the ERA-
GLONASS/EVAK control center.

This service is mandatory accord-
ing to the technical regulations of
the Customs Union.

System components

Emergency Notification Ser-
vices

A
B
C

1-3. Emergency assistance

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occupants to assess the situation. If the
occupants are unable to communicate,
the operator automatically treats the
call as an emergency and contacts the
nearest emergency services provider
(112 system etc.) to describe the situa-
tion and request that assistance be sent
to the location.

: In some cases, the call cannot be made.

(



P.75)

Manual Emergency Calls

In the event of an emergency, press the
“SOS” button to call the ERA-
GLONASS/EVAK control center.

The answering operator will determine
your vehicle’s location, assess the situ-
ation, and dispatch the necessary assis-
tance required.
If you accidentally press the “SOS”
button, tell the operator that you are
not experiencing an emergency.

: In some cases, the call cannot be made.

(



P.75)



If the green indicator light illumi-
nates and stays on, the system is
enabled.



If the green indicator light flashes
twice per second, an automatic or

manual Emergency Call is being
made.



If no indicator lights illuminate, the
system is not enabled.



If the red indicator light illuminates
at any time other than immediately
after the power switch is turned to
ON, the system may be malfunc-
tioning or the backup battery may
be depleted. Contact any autho-
rized Lexus retailer or Lexus autho-
rized repairer, or any reliable
repairer.



If the red indicator light blinks for
approximately 30 seconds during
an Emergency Call, the call has
been disconnected or the cellular
network signal is weak.

The backup battery has lifespan of at
least 3 years.

A test mode is provided for to check
the performance of the Emergency
Call system. To test the device, contact
any authorized Lexus retailer or Lexus
authorized repairer, or any reliable
repairer.

Indicator lights

Device test mode

WARNING

When the Emergency Call may not

be made

It may not be possible to make Emer-

gency Calls in any of the following situ-

ations. In such cases, report to

emergency services provider (112 sys-

tem etc.) by other means such as

nearby public phones.

1-3. Emergency assistance

WARNING

• Even when the vehicle is in the cellular

phone service area, it may be difficult

to connect to the ERA-

GLONASS/EVAK control center if

the reception is poor or the line is busy.

In such cases, even though the system

attempts to connect to the ERA-

GLONASS/EVAK control center,

you may not be able to connect to the

ERA-GLONASS/EVAK control cen-

ter to make Emergency Calls and con-

tact emergency services.

• When the vehicle is out of the cellular

phone service area, the Emergency

Calls cannot be made.

• When any related equipment (such as

the “SOS” button panel, indicator

lights, microphone, speaker, DCM,

antenna, or any wires connecting the

equipment) is malfunctioning, dam-

aged or broken, the Emergency Call

cannot be made.

• During an Emergency Call, the system

makes repeated attempts to connect

to the ERA-GLONASS/EVAK con-

trol center. However, if it cannot con-

nect to the ERA-GLONASS/EVAK

control center due to poor radio wave

reception, the system may not be able

to connect to the cellular network and

the call may finish without connecting.

The red indicator light will blink for

approximately 30 seconds to indicate

this disconnection.

• This device may not function if a shock

is applied to it.

If the 12-volt battery’s voltage

decreases or there is a disconnection,

the system may not be able to connect

to the ERA-GLONASS/EVAK con-

trol center.

When the Emergency Call system is

replaced with a new one

The Emergency Call system should be

registered. Contact any authorized

Lexus retailer or Lexus authorized

repairer, or any reliable repairer.

For your safety

Please drive safely.

The function of this system is to assist

you in making the Emergency Call in

case of accidents such as traffic acci-

dents or sudden medical emergencies,

and it does not protect the driver or

passengers in any way. Please drive

safely and fasten your seatbelts at all

times for your safety.

In case of an emergency, make lives

the top priority.

If you smell anything burning or other

unusual smells, leave the vehicle and

evacuate to a safe area immediately.

Since the system detects shocks, the

automatic reporting may not always

occur synchronized with the operation

of the airbag system. (If the vehicle is

struck from behind, etc.)

For safety, do not make the Emer-

gency Call while driving.

Making calls during driving may cause

mishandling of the steering wheel,

which may lead to unexpected acci-

dents.

Stop the vehicle and confirm the safety

of your surroundings before making

the Emergency Call.

When changing fuses, please use the

specified fuses. Using other fuses may

cause ignition or smoke in the circuit

and lead to a fire.

Using the system while there is smoke

or an unusual smell may cause a fire.

Stop using the system immediately and

consult any authorized Lexus retailer

or Lexus authorized repairer, or any

reliable repairer.

1-3. Emergency assistance

For
sa

d s

uri

NOTICE

To prevent damage

Do not pour any liquids onto the “SOS”

button panel, etc. and do not impact it.

If the “SOS” button panel, speaker or

microphone malfunctions during an

Emergency Call or manual mainte-

nance check

It may not be possible to make Emer-

gency Calls, confirm the system status, or

communicate with the ERA-

GLONASS/EVAK control center oper-

ator. If any of the above equipment is

damaged, please consult any authorized

Lexus retailer or Lexus authorized

repairer, or any reliable repairer.

1-4. Hybrid system

1-4.Hybrid system

The illustration is an example for explanation and may differ from the actual item.

Gasoline engine

Front electric motor (traction motor)

Rear electric motor (traction motor)

: AWD models only

When stopped/during start off

The gasoline engine stops

when the

vehicle is stopped. During start off, the
electric motor (traction motor) drives

the vehicle. At slow speeds or when
traveling down a gentle slope, the
engine is stopped

and the electric

motor (traction motor) is used.

Hybrid system features

Your vehicle is a hybrid vehicle. It has characteristics different from conven-
tional vehicles. Be sure you are closely familiar with the characteristics of your
vehicle, and operate it with care.
The hybrid system combines the use of a gasoline engine and an electric
motor (traction motor) according to driving conditions, improving fuel effi-
ciency and reducing exhaust emissions.

System components

A
B
C

1-4. Hybrid system

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When the shift lever is in N, the hybrid
battery (traction battery) is not being
charged.

: When the hybrid battery (traction bat-

tery) requires charging or the engine is
warming up, etc., the gasoline engine will
not automatically stop. (



P.79)

During normal driving

The gasoline engine is predominantly
used. The electric motor (traction
motor) charges the hybrid battery
(traction battery) as necessary.

When accelerating sharply

When the accelerator pedal is
depressed heavily, the power of the
hybrid battery (traction battery) is
added to that of the gasoline engine via
the electric motor (traction motor).

When braking (regenerative brak-
ing)

The wheels operate the electric motor
(traction motor) as a power generator,
and the hybrid battery (traction bat-
tery) is charged.

Regenerative braking

In the following situations, kinetic energy

is converted to electric energy and

deceleration force can be obtained in

conjunction with the recharging of the

hybrid battery (traction battery).

• The accelerator pedal is released while

driving with the shift lever in D or S.

• The brake pedal is depressed while driv-

ing with the shift lever in D or S.

While the GPF system (



P.303) is

operating to regenerate the exhaust gas

filter, the hybrid battery (traction battery)

may not be recharged.

EV indicator

The EV indicator comes on when the vehi-

cle is driven using only the electric motor

(traction motor) or the gasoline engine is

stopped.

Conditions in which the gasoline engine

may not stop

The gasoline engine starts and stops auto-

matically. However, it may not stop auto-
matically in the following conditions

During gasoline engine warm-up

During hybrid battery (traction battery)

charging

When the temperature of the hybrid bat-

tery (traction battery) is high or low

When the heater is switched on

: Depending on the circumstances, the

gasoline engine may also not stop auto-
matically in other situations.

Charging the hybrid battery (traction

battery)

As the gasoline engine charges the hybrid

battery (traction battery), the battery does

not need to be charged from an outside

source. However, if the vehicle is left

parked for a long time the hybrid battery

(traction battery) will slowly discharge. For

this reason, be sure to drive the vehicle at

least once every few months for at least 30

minutes or 16 km (10 miles). If the hybrid

battery (traction battery) becomes fully dis-

charged and you are unable to start the

hybrid system, contact any authorized

Lexus retailer or Lexus authorized repairer,

or any reliable repairer.

Charging the 12-volt battery



P.456

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