Lexus ES300 (2002 year). Manual — part 439

2002 ES 300 Front Brake Tube (Left Hand)

12

•

Notify customer of completion and arrange for re−delivery or

return of rental vehicle.

Delivery of the Vehicle

After the SSC

Completion

The delivery of the vehicle is a very important part of ensuring a

high level of customer satisfaction. Explain all SSC repairs to the

customer and apologize for any inconveniences. Thank the

customer for his or her time and their continuing patronage.

Follow−U

p

Complete 100% after−service follow−up is critical to ensure

complete customer satisfaction with the repairs performed and the

service provided.

Work Order Closing/

Claim Submission

The following information explains the policies and procedures for

preparation and submission of a warranty claim for reimbursement

of a repair performed under the SSC 1LF.

Repair

Claim

Type

Opcode

Labor

Hours*

Sublet

Inspect left front brake tube

SC

1524L1

0.2

Inspect and replace left front brake

tube

SC

1524L2

1.1

GA (fuel),
TW (tow),
RT (loaner
vehicle), DE
(pick−up and
delivery or
remote repair), or
CW (car wash) as
required and
substantiated by
invoices.

* Includes 0.1 labor hours for administrative time.

Lexus Special Service Campaign 1LF

13

NOTE: Lexus warranty will on ly accept one claim per vehicle under the terms of the
SSC. Please ensure that your dealership checks the National History File to see if
the vehicle has been repaired under this SSC prior to servicing the vehicle.

Recap of Claim

Submission and General

Provisions of the SSC

•

Lexus will pay for gas tank fill−up (actual cost)

•

Lexus will pay for washing the vehicle

•

Lexus will provide a loaner vehicle if required

•

Lexus will pay for costs associated with remote repairs if
required

•

Lexus will pay for remote pick−up and delivery if required
(DOM authorization only)

Claiming Reimbursement

for Special Services

You must use sublet to claim any special services required in

conjunction with the SSC repair.

•

Issue

TW (Tow Vehicle)

Ø Applicable to every vehicle if required
Ø Claim actual receipt amount as a sublet
Ø You may utilize AAA or any agency providing Lexus type

service

•

Issue

RT (Rental Car)

Ø Applicable to every vehicle if required
Ø Special Service Campaign customers may also be given

L.C.C.S. vehicles at the normal reimbursement rate of

$44.00 per day

Ø Lexus has negotiated a special day rate of $46.99 plus tax

per day with Enterprise Rent−A−Car as an option (includes

C.D.W., Collision Damage Waiver insurance)

Ø The loaner vehicle reimbursement rate cap is one day per

repair unless otherwise authorized by DOM

2002 ES 300 Front Brake Tube (Left Hand)

14

•

Issue

GA (Gas Tank Fill−Up)

Ø Applicable to every vehicle
Ø Claim actual fill−up amount

•

Issue

CW (Car Wash/Administrative Time)

Ø Applicable to every vehicle
Ø Claim $20.00 per vehicle

•

Issue

DE (Pick−Up and Delivery/Remote Repairs)

Ø Applicable only under special circumstances (e.g. more

than 100 miles from the nearest Lexus dealership)

Ø Claim actual dealer cost
Ø F.T.S/A.O.M. authorization is required for this expense

•

Issue

DE (Pick−Up and Delivery

/Remote Repairs)

Ø Applicable at dealer discretion
Ø Claim actual dealer cost

TDN Claim Preparation

Instructions

NOTE: Each sublet must be a separate entry with:

•

Unique invoice number

•

Description

•

Sublet

Type

•

Dollar

Amount

•

In Repair Order Management, select claim type SC (Special
Service Campaign)

Lexus Special Service Campaign 1LF

15

2002 MY Lexus ES 300 Driver s−Side Front Brake Line

SAFETY RECALL NOTICE

Dear Lexus Customer:

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. Lexus has determined that a defect, which relates to motor vehicle safety

, exists in the driver s−side

front brake line on certain 2002 Model Year Lexus ES 300 vehicles.

What is the problem?

On certain 2002 Model Year ES 300 vehicles built at one of two assembly plants, due to interference
from the Front Coil Spring Spacers, the driver s−side front brake line may have been deformed. Lexus
installs Front Coil Spring Spacers at the assembly plant to prevent front end damage during
transportation. Due to mis−positioning of the Front Coil Spring Spacers during installation, it may have
interfered with the driver s side front brake line. In the worst case, if the brake line is deformed
significantly it may contact the inner fender panel, and eventually cause damage to the tube due to
vibration during driving. Brake tube damage could also lead to brake fluid leakage after extended use.

What will Lexus do

Any Lexus dealer will inspect and if necessary replace the drivers−side front brake line at

NO COST to you.

What should you do?

As your dealer must make arrangements to assure the necessary parts are in stock, please contact your
authorized Lexus dealer to make an appointment at your earliest convenience.

The labor time necessary is approximately one hour. However, depending upon the dealer’s work
schedule, it may be necessary to make your vehicle available for a longer period of time.

Please present this notice to the dealer when you bring the vehicle in for your service appointment.

If you no longer own the vehicle, please indicate so on the enclosed postage−paid form, providing us with
the name and address of the new owner.

If you have other questions

Please contact any Lexus dealer or call the Lexus Customer Assistance Center at 1−800−255−3987.

If you believe that the dealer or Lexus has failed or is unable to remedy the defect within a reasonable time, you
may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh
Street S.W., Washington, D.C. 20590, or call the toll free Auto Safety Hot Line at 888−327−4236.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret
any inconveniences this condition may have caused you.

Thank you for driving a Lexus.

Sincerely,

LEXUS DIVISION
TOYOTA MOTOR SALES, U.S.A., INC.

TECHNICAL REPAIR INSTRUCTIONS