Lexus ES300 (2002 year). Manual — part 444
2002 ES 300 Driver s Side Front Airbag
6
09082−00700
SRS Airbag
Deployment Tool
09082−30801
Wire C
Disposal horn
button assembly
Technical Training
The back of this handbook contains the repair procedures for this
SSC. We suggest that all service department staff who will be
directly involved in completing the repair or supporting the SSC
should review the repair procedures to prepare for this SSC.
Parts
Availability / Ordering
Part Number
Part Description
Color Code
Qty/Vehicle
45130−33341−B0
Horn Button Assembly
(Saddle Gray)
17
1
45130−33341−C0
Horn Button Assembly
(Black)
27
1
45130−33341−E0
Horn Button Assembly
(Sandalwood)
07
1
In addition, the following Special Service Tool must be ordered
through the Toyota Special Service Tool Program.
Part Number
Description
Qty/
Vehicle
09082−30801*
SST: Wire Harness C (for air bag deployment)
1
*
This SST may be claimed for reimbursement on the associated warranty
claim.
Since airbags are color−coded to match vehicle interiors and since
airbags may not be returned as new (undeployed), Lexus has not
put these parts on the Dealer Stocking Guide (DSG) or sent an
initial quantity to dealers. Lexus strongly requests that dealers
order parts to meet confirmed customer appointments. There will
be sufficient inventory to accommodate this SSC provided that
dealers do not overstock the parts. Individual dealer tracking will
be done and irregularities in quantity ordering will be forwarded on
the Lexus Area Offices for follow−up and correction.
Special Airbag Handling
and Disposal Procedures
Lexus Special Service Campaign 1LG
7
Since this SSC involves replacement of airbags, several special
steps must be followed to assure compliance with Federal
hazardous materials shipping and safety regulations. The
following procedures must be followed.
•
Dealers must complete and return the Airbag Serial Number
Registration postcard to Lexus. Failure to return this
postcard with the correct information will result in a
debit of the associated claim.
•
The original airbag must be deployed and disposed of.
Dealers must ensure that all removed airbags are deployed
and disposed of in accordance to the procedures described
in the Repair Manual.
TDN System
The labor operation code has been transmitted to your dealership
(see page 13 for opcode). Remember that each dealership must
request and apply it to the dealer system. If your dealership has
not received the operation codes, call the TDN hotline at (800−
421−8154
).
Planning Your
Communication Strategy
It is important that you develop a strategy to communicate
effectively. The following are some general statements that can
be used when explaining the SSC.
Q1: What is the problem?
A1: On certain 2002 model year ES 300 vehicles, during airbag
deployment, it is possible that the bottom seam of the driver s−side
front airbag module cover (horn pad) may be torn away allowing
the bottom portion of the cover to completely detach from the
airbag module. If this should occur, there is a possibility that the
detached bottom portion may strike the driver causing personal
injury.
Q2: What is the cause of this condition?
A2: The condition is caused by a fabric tether strap inside the
front driver s side airbag module which was improperly designed.
2002 ES 300 Driver s Side Front Airbag
8
Q3: Are there any warnings that this condition will occur?
A3: No. There are no warnings that this condition will occur.
Q4: Which and how many vehicles are involved?
A4: Certain 2002 model year ES 300 and Camry vehicles
equipped with a three−spoke style steering wheel are affected.
There are approximately 8,000 ES 300 and 11,000 Camry
vehicles involved in the U.S.
Q5: What is the production range of the involved vehicles?
A5: The affected ES 300 and Camry vehicles were produced from
July 2001 through late November 2001.
Q6: How many cases of this condition have been reported?
A6: There have been no reports of cases of this condition in the
affected ES 300 vehicles.
Q7: Have there been any accidents reported?
A7: There have been no reported cases of accidents related to
this condition.
Q8: What is Lexus going to do?
A8: Owners of the involved vehicles will receive a campaign
notification by first class mail beginning in December 2001. Any
Lexus dealer will replace the driver s side airbag at NO COST to
the vehicle owner.
Q9: How long will the repair take?
A9: The repair will take less than one hour. However, it may be
necessary for the owner to make the vehicle available for a longer
period of time depending upon the dealer s schedule.
Q10: Does this condition affect other Toyota/Lexus models?
A10: This condition only affects certain 2002 model year ES 300
and Camry vehicles equipped with a three−spoke style steering
wheel.
Q11: What should an owner do if they are concerned about
Lexus Special Service Campaign 1LG
9
this condition?
Q11: Owners are requested to contact their local Lexus dealer for
inspection and, if applicable, repair.
Calls to Your Customers
•
Customers
involved in the SSC
⇒
Although each affected vehicle owner will receive a
notification letter, we would like your dealership to use the
customer list provided in the SSC package to help
manage your service volume. We strongly suggest that
your dealership s service management and consulting
staff review the list and proactively contact customers for
prompt service. Also let them know how valuable a
customer they are and that this Special Service Campaign
is being undertaken by Lexus to keep their confidence in
the Lexus brand.
Note: Approximately one thousand of the 2002 ES
300 vehicles involved in SSC 1LG are also involved in
SSC 1LF. Please be sure to check TDN or TIS to
identify these vehicles so that both campaigns may be
performed in one service visit.
•
Customers
not involved in the SSC
⇒
Assure any customers with vehicles outside of the
involved VIN range that this repair is not needed.
Calls from Your
Customers
It is important to institute a system to respond to customers calling
for more information regarding the SSC. We recommend
designating an individual to answer these inquiries to ensure that
callers get accurate, consistent information.
Calls from the Media
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