Lexus ES300 (1997 year). Manual — part 596

1. After completing the Special Service Campaign, fill out the SSC

completion label. Write in VL1, the date of the repair, and your
dealer code.

NOTE: An SSC completion label is enclosed in the owner’s letter.
Additional labels, in sheets of 50, can be ordered through the TDN
system (P/N 00410–01917).

SSC Completion Label Installation

35

2. Affix the label to the left front door hinge post near the door check.

SSC Completion Label Installation

36

1994 1998 ES 300

Steering Wheel Set Nut

(Tsutsumi Built Vehicles Only)

Special Service Campaign XL−7

Steering Wheel Set Nut on 1994 1998 Tsutsumi Built ES 300s

2

Table of Contents

PREPARING FOR THE XL−7 SSC

Overview . . . . . . . . . . . . . . . . . . ..

3

Determine Your Demand . . . . . . . . . . . . .

4

Manpower and Facility Requirements . . . . . . . ..

5

Tools and Equipment . . . . . . . . . . . . . ...

6

Technical Training. . . . . . . . . . . . . . .

6

TDN System. . . . . . . . . . . . . . . . . .

6

Planning Your Communication Strategy . . . . . ...

7

Calls from the Media . . . . . . . . . . . . . .

9

IMPLEMENTING THE XL−7 SSC

Car Rental and Service Loaners . . . . . . . . ...

10

Remote Area Service Plan . . . . . . . . . . .

11

The Write−Up. . . . . . . . . . . . . . . .

12

Preparing for Delivery After SSC Completion . . . ...

13

Delivery of the Vehicle After SSC Completion . . . ..

13

Follow−Up. . . . . . . . . . . . . . . . . ..

14

Work Order Closing/Claim Submission . . . . . . .

14

Recap of Claim Submission and General

Provisions of the SSC . . . . . . . . . . . .

14

Claiming Reimbursement for Special Services . . . .

15

TDN Claim Preparation Instructions . . . . . . . ..

16

Customer Letter . . . . . . . . . . . . . . .

17

TECHNICAL INSTRUCTIONS . . . . . . . . . . . . . ... 18