Lexus ES300 (1997 year). Manual — part 604

General Procedures for Lexus SSCs and LSCs

8

Preparing for the

Delivery after SSC/LSC
Completion

• Wash/clean the vehicle inside and out.
• Fill the gas tank with the specified unleaded fuel
• Notify customer of completion and arrange for re-

delivery or return of rental vehicle.

Delivery of the Vehicle
After

SSC/LSC

Completion

The delivery of the vehicle is a very important part of

ensuring a high level of customer satisfaction. Explain
all SSC/LSC repairs to the customer and apologize for
any inconveniences. Thank the customer for his or her
time and their continuing patronage.

Follow-Up

Complete 100% after-service follow-up is critical to

ensure complete customer satisfaction with the repairs
performed and the service provided.

Work Order Closing/

Claim

Submission

Each SSC/LSC dealer notification package will include

information that explains the policies and procedures
for preparation and submission of a warranty claim for
reimbursement of a repair performed under the
SSC/LSC.

NOTE: Lexus warranty will only accept one claim per

vehicle under the terms of an SSC/LSC. Please
ensure that your dealership checks the National
History File to see if the vehicle has been repaired
under an SSC/LSC prior to servicing the vehicle.

Recap of Claim

Submission and General
Provisions of an SSC/LSC

• Lexus will pay for gas tank fill-up (actual cost)
• Lexus will pay for washing the vehicle (not to

exceed $20 per vehicle)

General Procedures for Lexus SSCs and LSCs

9

• Lexus will provide a loaner vehicle if required

(DSPM authorization required for more than one
day)

• Lexus will pay for costs associated with remote

repairs if required

• Lexus will pay for remote pick-up and delivery if

required (DSPM authorization only)

Claiming Reimbursement

for Special Services

You must use sublet to claim any special services
required in conjunction with an SSC/LSC repair.

• Issue

“TW” (Tow Vehicle)

¾ Applicable if the nature of the SSC/LSC requires

the vehicle to be towed to the dealership

¾ Claim actual receipt amount as a sublet

• Issue

“RT” (Rental)

¾ Applicable to every vehicle if required
¾ The loaner vehicle reimbursement rate cap is

one day per repair unless otherwise authorized
by DSPM

• Issue

“GA” (Gas Tank Fill-Up)

¾ Applicable to every vehicle
¾ Claim actual fill-up amount

• Issue

“CW” (Car Wash/Administrative Time)

¾ Applicable to every vehicle
¾ Amount not to exceed $20.00 per vehicle

• Issue

“DE” (Pick-Up and Delivery/Remote Repairs)

¾ Applicable only under special circumstances

(e.g. more than 100 miles from the nearest
Lexus dealership)

¾ Claim actual dealer cost
¾ F.T.S/C.S.O.M. authorization is required for this

expense

• Issue

“DE” (Pick-Up and Delivery/Remote

Repairs)
¾ Applicable at dealer discretion

General Procedures for Lexus SSCs and LSCs

10

¾ Claim actual dealer cost

Claim

Preparation

Instructions

NOTE: Each sublet must be a separate entry with:

• Unique invoice number
• Description
• Sublet

Type

• Dollar

Amount

2

A INTRODUCTION

This manual consists of the following 11 sections:

A

B

C

D

E

F

G

H

I

J

K

No

.

GROUND POINTS

OVERALL
ELECTRICAL
WIRING DIAGRAM

SYSTEM CIRCUITS

INDEX

POWER SOURCE
(Current Flow Chart)

ELECTRICAL
WIRING ROUTING

RELAY LOCATIONS

GLOSSARY OF
TERMS AND
SYMBOLS

ABBREVIATIONS

TROUBLE–
SHOOTING

HOW TO USE
THIS MANUAL

INTRODUCTION

INDEX

Section

Description

Index of the contents of this manual.

Brief explanation of each section.

Instructions on how to use this manual.

Describes the basic inspection procedures for electrical circuits.

Defines the abbreviations used in this manual.

Defines the symbols and functions of major parts.

Shows position of the Electronic Control Unit, Relays, Relay Block, etc.
This section is closely related to the system circuit.

Describes position of Parts Connectors, Splice points, Ground points, etc.
This section is closely related to the system circuit.

Describes power distribution from the power supply to various electrical
loads.

Index of the system circuits.

Electrical circuits of each system are shown from the power supply through
ground points. Wiring connections and their positions are shown and
classified by code according to the connection method. (Refer to the
section, “How to sue this manual”). The “System Outline” and “Service
Hints” useful for troubleshooting are also contained in this section.

Shows ground positions of all the parts decribed in this manual.

Provides circuit diagrams showing the circuit connections.