Lexus NX250 (2022 year). Manual in english — page 39

If an indicator on an interior feature illuminates or flashes

When the wireless charger operation indicator light (on the charging
tray) flashes

*

When the wireless charger indicator light continuously flashes once per
second (orange / green)

Cause

Remedy

Poor communica-
tion between the ve-
hicle and wireless
charger.

If the engine is running, stop the engine and then restart it.
When the wireless charger operation indicator light (on
the charging tray)continuously flashes
Also, if a case or cover is installed to the portable device,
remove it.

When the wireless charger indicator light continuously flashes 3 times
quickly (orange)

Cause

Remedy

The following causes are possible.

●

Foreign matter detected: If a metallic
foreign object is detected in the charge
area, the overheat prevention function
of the charging coil will operate

●

Portable device not aligned correctly: If
the charging coil of a portable device is
not properly positioned on the charg-
ing area, the overheat prevention func-
tion of the charging coil will operate

●

Remove the foreign object from
the charge area.

●

Remove the portable device from
the charging tray, check that the
operation indicator light changes
back to green, and then place the
portable device so that it is near
the center of the charging tray.
Also, if a case or cover is installed
to the portable device, remove it.

* :

If equipped

9-9. If an indicator on an interior feature illuminates or flashes

644

When the wireless charger indicator light continuously flashes 4 times
quickly (orange)

Cause

Remedy

The temperature inside the
wireless charger may have
become too high.

Stop charging, remove the portable device from
the charging tray, and wait for the temperature
to decrease before attempting to begin charging
again.

9-9. If an indicator on an interior feature illuminates or flashes

645

9

When tr

ouble arises

If the vehicle cannot move

When the engine can be started but the vehicle does not move

There may be a problem with the drivetrain.
Contact your Lexus dealer or commercial towing service before towing.

9-10. If the vehicle cannot move

646

If the transmission makes abnormal sounds

There may be a problem with the drivetrain.
Contact your Lexus dealer or commercial towing service before towing.

9-10. If the vehicle cannot move

647

9

When tr

ouble arises

Towing with a tow truck

NOTICE

■

To prevent damage to the vehicle when towing using a wheel-lift type truck

●

Do not tow the vehicle from the rear when the engine switch is off. The steering lock
mechanism is not strong enough to hold the front wheels straight.

●

When raising the vehicle, ensure adequate ground clearance for towing at the oppo-
site end of the raised vehicle. Without adequate clearance, the vehicle could be
damaged while being towed.

Towing a front-wheel drive vehicle with a tow truck

If towing is necessary, we recommend having your vehicle towed by your Lexus
dealer or a commercial towing service, using a wheel-lift type truck or flatbed
truck.Use a safety chain system for all towing, and abide by all state/provincial and
local laws.

WARNING

Be sure to transport the vehicle with the front wheels
raised or with all four wheels raised off the ground. If
the vehicle is towed with the front wheels contacting
the ground, the drivetrain and related parts may be
damaged.

NOTICE

■

Towing with a sling-type truck

Do not tow with a sling-type truck to prevent body
damage.

9-10. If the vehicle cannot move

648

Towing an all-wheel drive vehicle with a tow truck

If towing is necessary, we recommend having your vehicle towed by your Lexus
dealer or a commercial towing service, using a wheel-lift type truck or flatbed
truck.Use a safety chain system for all towing, and abide by all state/provincial and
local laws.

▶

From the front

Release the parking brake.

Turn automatic mode off.

▶

From the rear

Use a towing dolly under the
front wheels.

9-10. If the vehicle cannot move

649

9

When tr

ouble arises

WARNING

Be sure to transport the vehicle with all four wheels
raised off the ground. If the vehicle is towed with the
tires contacting the ground, the drivetrain or related
parts may be damaged, the vehicle may fly off the
truck.

NOTICE

■

Towing with a sling-type truck

Do not tow with a sling-type truck to prevent body
damage.

▶

From the front

Use a towing dolly under the
rear wheels.

9-10. If the vehicle cannot move

650

▶

From the rear

Use a towing dolly under the
front wheels.

9-10. If the vehicle cannot move

651

9

When tr

ouble arises

Using a flatbed truck

When using a flat-bed truck to transport the vehicle, use tire strapping belts. Refer
to the owner's manual of the flat-bed truck for the tire strapping method.
In order to suppress vehicle movement during transportation, set the parking brake
and turn the engine switch off.

9-10. If the vehicle cannot move

652

Towing with another vehicle

If towing is necessary, we recommend having your vehicle towed by your Lexus
dealer or a commercial towing service, using a wheel-lift type truck or flatbed
truck.Use a safety chain system for all towing, and abide by all state/provincial and
local laws.

NOTICE

■

When towing a vehicle equipped with a Stop & Start system

If it is necessary to tow the vehicle with all 4 wheels on the ground, perform the following
procedure before towing the vehicle, in order to protect the system. Turn the engine
switch off and then start the engine or turn the engine switch to ON.

Emergency towing

If a tow truck is not available in an emergency, your vehicle may be temporarily
towed using cables or chains secured to the emergency towing eyelets. This should
only be attempted on hard surfaced roads for short distances at under 18 mph (30
km/h ).
A driver must be in the vehicle to steer and operate the brakes. The vehicle's
wheels, drive train, axles, steering and brakes must be in good condition.

Situations when it is not possible to be towed by another vehicle

In the following situations, it is not possible to be towed by another vehicle using
cables or chains, as the front wheels may be locked due to the parking lock.
Contact your Lexus dealer or commercial towing service.

●

There is a malfunction in the shift control system.

●

There is a malfunction in the engine immobilizer system.

●

There is a malfunction in the smart access system with push-button start.

(

→

P.588)

●

The battery is discharged.

Related Links

Changing the engine switch mode(P. 145)
If a warning message is displayed(P. 572)
Enable the engine immobilizer system(P. 78)
If the vehicle battery is discharged(P. 589)

9-10. If the vehicle cannot move

653

9

When tr

ouble arises

Emergency towing procedure

To have your vehicle towed by another vehicle, the towing eyelet must be installed
to your vehicle. Install the towing eyelet using the following procedure.

WARNING

Do not perform any of the following as doing so may cause the parking lock mechanism
to engage, locking the front wheels and possibly leading to an accident resulting in death
or serious injury:

●

Unfasten the driver’s seat belt and open the driver’s door.

●

Turn the engine switch off.

1

Take out the flathead screwdriver and towing eyelet.

2

Remove the eyelet cover using a flathead
screwdriver.

To protect the bodywork, place a rag between the
screwdriver and the vehicle body as shown in the
illustration.

3

Insert the towing eyelet into the hole and
tighten partially by hand.

4

Tighten down the towing eyelet securely us-
ing a wheel bolt wrench or hard metal bar.

9-10. If the vehicle cannot move

654

INFORMATION

■

Wheel bolt wrench

Vehicles without wheel bolt wrench: Wheel bolt wrench can be purchased at your
Lexus dealer.
Vehicles with wheel bolt wrench: Wheel bolt wrench is installed in luggage compart-
ment.

WARNING

When installing towing eyelets to the vehicle, make sure to securely install them to
the specified positions.
If not securely installed, towing eyelets may come loose during towing.

5

Securely attach cables or chains to the towing eyelet.

Take care not to damage the vehicle body.

NOTICE

To prevent damage to the vehicle during emergency towing, do not secure cables or
chains to the suspension components.

6

Enter the vehicle being towed and start the engine.

If the engine does not start, turn the engine switch to ON.

INFORMATION

■

While towing

If the engine is not running, the power assist for the brakes and steering will not
function, making steering and braking more difficult.

WARNING

Do not turn the engine switch off while towing the vehicle with another vehicle. This
may lead to an accident as the front wheels will be locked by the parking lock.

7

Shift the shift position to N and release the parking brake.

Turn auto mode of the parking brake off.

WARNING

When towing, avoid sudden starts, etc., which place excessive stress on the towing
eyelets, cables or chains. The towing eyelets, cables or chains may become dam-
aged, broken debris may hit people, and cause serious damage.

9-10. If the vehicle cannot move

655

9

When tr

ouble arises

Getting unstuck from mud, sand, or snow

1

Stop the engine. Set the parking brake and shift the shift position to P.

2

Remove the mud, snow or sand from around the front wheels.

3

Place wood, stones or some other material under the front wheels to help
provide traction.

4

Restart the engine.

5

Shift the shift position to D or R and release the parking brake. Then, while
exercising caution, depress the accelerator pedal.

WARNING

●

When shifting the shift lever, do not shift it with the accelerator pedal depressed.
Doing so may lead to unexpected rapid acceleration of the vehicle that may cause
an accident.

●

If you choose to push the vehicle back and forth to free it, make sure the surround-
ing area is clear to avoid striking other vehicles, objects or people.
The vehicle may also lunge forward or lunge back suddenly as it becomes free.
Use extreme caution.

NOTICE

Avoid spinning the front wheels and depressing the accelerator pedal more than
necessary.
Doing so may damage the transmission and other components.

6

If it is difficult to free the vehicle, press the

switch and turn the TRAC off.

If the vehicle remains stuck even after these procedures are performed, the vehicle
may require towing to be freed.

9-10. If the vehicle cannot move

656

If you think something is wrong

If a vehicle abnormality is found

The following symptoms are abnormal.

●

Fluid leaks under the vehicle

Water dripping from the air conditioning after use is normal.

●

Flat-looking tires or uneven tire wear

●

Engine coolant temperature gauge continually points higher than normal.

Contact your Lexus dealer as soon as possible. Your vehicle probably needs
adjustment or repair.

9-11. If you think something is wrong

657

9

When tr

ouble arises

If abnormal sounds are emitted from the vehicle

Condition

Remedy

The following sounds are abnormal sounds.

●

Changes in exhaust sound

●

Excessive tire squeal when cornering

●

Strange noises related to the suspension system

●

Pinging or other noises related to the engine

Contact your Lexus dealer
as soon as possible. Your ve-
hicle probably needs adjust-
ment or repair.

9-11. If you think something is wrong

658

If the vehicle behaves abnormally

The following symptoms are abnormal.

●

Engine misfiring or misses, stumbling or running roughly

●

Appreciable loss of power

●

Vehicle pulls heavily to one side when braking

●

Vehicle pulls heavily to one side when driving on a level road

●

Loss of brake effectiveness, spongy feeling, pedal almost touches the floor

Contact your Lexus dealer as soon as possible. Your vehicle probably needs
adjustment or repair.

9-11. If you think something is wrong

659

9

When tr

ouble arises