Lexus NX350 (2022 year). Manual in english — page 29
Connected Services
Safety Connect
Safety Connect is a subscription-based telematics service that uses Global Posi-
tioning System (GPS) data and embedded cellular technology to provide safety
and security features to subscribers. Safety Connect is supported by Lexus’ desig-
nated response center, which operates 24 hours per day, 7 days per week.Safety
Connect service is available by subscription on select, telematics hardware-equip-
ped vehicles.By using the Safety Connect service, you are agreeing to be bound
by the Telematics Subscription Service Agreement and its Terms and Conditions,
as in effect and amended from time to time, a current copy of which is available at
Lexus.com. All use of the Safety Connect service is subject to such then-applicable
Terms and Conditions.
System components
A
Microphone
B
[SOS] button
C
LED light indicators
Services
Subscribers have the following Safety Connect services available:
●
Automatic Collision Notification
Helps drivers receive necessary response from emergency service provid-
ers.
●
Stolen Vehicle Location
Helps drivers in the event of vehicle theft.
●
Emergency Assistance Button ([SOS])
Connects drivers to response-center support.
●
Enhanced Roadside Assistance
Provides drivers various on-road assistance.
* :
If equipped
*1 :
U.S. Patent No. 7,508,298 B2
7-1. Connected Services
482
Subscription
After you have signed the Telematics Subscription Service Agreement and are
enrolled, you can begin receiving services.
A variety of subscription terms is available for purchase. Contact your Lexus
dealer, call the following or push the [SOS] button in your vehicle for further
subscription details.
●
The United States
1-800-25-LEXUS (1-800-255-3987)
●
Canada
1-800-26-LEXUS (1-800-265-3987)
●
Puerto Rico
1-877-539-8777
NOTICE
■
Safety Connect Services Information
●
Phone calls using the vehicles Bluetooth
®
technology will not be possible during
Safety Connect.
●
Safety Connect is available beginning Fall 2009 on select Lexus models (in the
contiguous United States only). Contact with the Safety Connect response center
is dependent upon the telematics device being in operative condition, cellular connec-
tion availability, and GPS satellite signal reception, which can limit the ability to reach
the response center or receive emergency service support. Enrollment and Telematics
Subscription Service Agreement required. A variety of subscription terms is available;
charges vary by subscription term selected and location.
●
Automatic Collision Notification, Emergency Assistance and Stolen Vehicle Location
will function in the United States, including Hawaii and Alaska, Puerto Rico and in
Canada, and Enhanced Roadside Assistance will function in the United States, Puerto
Rico and in Canada.
●
Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and En-
hanced Road Assistance will not function in the United States Virgin Islands. For
vehicles first sold in the USVI, no Safety Connect services will function in and outside
the United States Virgin Islands.
●
Safety Connect services are not subject to section 255 of the Telecommunications
Act and the device is not TTY compatible.
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NOTICE
■
Languages
The Safety Connect response center will offer support in multiple languages. The Safety
Connect system will offer voice prompts in English, Spanish, and French. Please indicate
your language of choice when enrolling.
■
When contacting the response center
You may be unable to contact the response center if the network is busy.
Safety Connect LED light Indicators
When the engine switch is turned to ON, the red indicator light comes on for 2
seconds then turns off. Afterward, the green indicator light comes on, indicating
that the service is active.The following indicator light patterns indicate specific
system usage conditions:
●
Green indicator light on = Active service
●
Green indicator light flashing = Safety Connect call in process
●
Red indicator light (except at vehicle start-up) = System malfunction (contact
your Lexus dealer)
●
No indicator light (off) = Safety Connect service not active
Safety Connect services
■
Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the system is
designed to automatically call the response center. The responding agent receives
the vehicle’s location and attempts to speak with the vehicle occupants to assess
the level of emergency. If the occupants are unable to communicate, the agent
automatically treats the call as an emergency, contacts the nearest emergency
services provider to describe the situation, and requests that assistance be sent to
the location.
■
Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local authorities to assist
them in locating and recovering the vehicle. After filing a police report, call the
Safety Connect response center at 1-800-25-LEXUS (1-800-255-3987) in the
United States, 1-877-539-8777 in Puerto Rico or 1-800-265-3987 in Canada,
and follow the prompts for Safety Connect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-
Connect-equipped vehicle location data may, under certain circumstances, be
7-1. Connected Services
484
shared with third parties to locate your vehicle. Further information is available at
Lexus.com.
■
Emergency Assistance Button ([SOS])
In the event of an emergency on the road, push the [SOS] button to reach the
Safety Connect response center. The answering agent will determine your vehicle’s
location, assess the emergency, and dispatch the necessary assistance required.
If you accidentally press the [SOS] button, tell the response-center agent that you
are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS data to the already included warranty-
based Lexus roadside service.
Subscribers can press the [SOS] button to reach a Safety Connect response-cen-
ter agent, who can help with a wide range of needs, such as: towing, flat tire, fuel
delivery, etc. For a description of the Roadside Assistance services and their limita-
tions, please see the Safety Connect Terms and Conditions, which are available at
Lexus.com.
Safety information for Safety Connect
Important! Read this information about exposure to radio frequency signals before
using Safety Connect;The Safety Connect system installed in your vehicle is a
low-power radio transmitter and receiver. It receives and also sends out radio
frequency (RF) signals.In August 1996, the Federal Communications Commission
(FCC) adopted RF exposure guidelines with safety levels for mobile wireless
phones. Those guidelines are consistent with the safety standards previously set by
the following U.S. and international standards bodies.
●
ANSI (American National Standards Institute) C95.1 [1992]
●
NCRP (National Council on Radiation Protection and Measurement) Report
86 [1986]
●
ICNIRP (International Commission on Non-Ionizing Radiation Protection)
[1996]
Those standards were based on comprehensive and periodic evaluations of the
relevant scientific literature. Over 120 scientists, engineers, and physicians from
universities, and government health agencies and industries reviewed the available
body of research to develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines in addition to
those standards.
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Remote Connect is a smartphone application that lets you view and remotely
control certain aspects of your vehicle.For details about the functions and services
of this application, refer to
.Function of the Remote
Connect is achieved by using an embedded cellular device in the vehicle (DCM:
Data Communication Module).
Remote Connect subscription
After you sign the Telematics Subscription Service Agreement, download the
Lexus App from your smartphone’s app store, and register within the app (or enroll
and complete registration at the dealer), you can begin using these services.A
variety of subscription terms are available. Contact your Lexus dealer,or call
1-800-25-LEXUS (1-800-255-3987) for further subscription details.
INFORMATION
■
Availability of service
Remote Connect is not available in some countries or areas.
■
Remote Connect Information
●
Remote Connect should only be used by authorized users.
●
Laws in some communities may require that the vehicle be within view of the user
when operating Remote Connect. In some states, use of Remote Connect may violate
state or local laws. Before using Remote Connect, check your state and local laws.
●
Any malfunction of the Lexus should be repaired by your Lexus dealer.
●
Remote Connect is designed to work at temperatures above -22°F (-30°C). This
specification is related to the Remote Connect operation, but is dependent on the
vehicle’s operating temperature range which may be different.
●
Content is subject to change without notice.
●
Some features of the Remote Connect may not be available on some models.
●
Additional information can be found at
●
Availability of functions of the Remote Connect service is dependent on network
reception level.
■
Safety information for Remote Connect
Refer to the safety information for Safety Connect:
* :
If equipped
7-1. Connected Services
486
Service Connect
Service Connect uses embedded telematics hardware to collect and transmit
vehicle data that allows Lexus to provide:
●
Vehicle Health Report (VHR) (Safety Recalls, Service Campaigns, Current
Vehicle Alerts, Required Maintenance, and Vehicle Condition Status)
●
Maintenance Notifications
●
Vehicle Alert Notifications
For details about this service and how to register, refer to
. The Service Connect is achieved by using a Data Communication Mod-
ule (DCM) built in the vehicle.
INFORMATION
■
Availability of service
Service Connect is not available in some countries or areas.
■
Service Connect Information
Availability of functions of the Service Connect is dependent on network reception level.
■
Safety information for Service Connect
Refer to the safety information for Safety Connect:
* :
If equipped
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Maintenance and care
8-1. Exterior maintenance and care
Washing the vehicle . . . ..
8-2. Cleaning and protecting the ve-
or . . . . . . . . . . . . .
leather areas. . . . . . ..
outline. . . . . . . . . .
General maintenance . . ..
tenance items list . . . . .
nance items list . . . . . .
nance items list . . . . . ..
maintenance (I/M) pro-
grams. . . . . . . . . .
8-4. Inspection of consumables
cautions . . . . . . . . ...
Opening the hood . . . . ...
Engine compartment. . . ..
Adding washer fluid . . . ...
tenance. . . . . . . . . .
8-5. Tire maintenance
Tire maintenance . . . . . .
Tire inspection items. . . ...
Run-flat tire features. . . ...
sure warning system. . .
sure. . . . . . . . . . . .
floor jack. . . . . . . . ...
Rotating the tires. . . . . ..
Wheels. . . . . . . . . .
Headlight aim. . . . . . ...
489
8
Maintenance and car
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Exterior maintenance and care
Washing the vehicle
WARNING
●
When washing the vehicle, do not apply water to the inside of the engine compart-
ment.
If water contacts electrical components, it may cause the vehicle to catch fire.
●
Exhaust gasses cause the exhaust pipes to become quite hot.
When washing the vehicle, be careful not to touch the exhaust pipes until they have
cooled sufficiently. Touching a hot exhaust pipe can cause burns.
NOTICE
■
To prevent paint deterioration and corrosion of the body and components (wheels,
etc.)
●
Wash the vehicle immediately in the following cases:
•
After driving near the sea coast
•
After driving on salted roads
•
If coal tar or tree sap is present on the paint surface
•
If dead insects, insect droppings or bird droppings are present on the paint surface
•
After driving in an area contaminated with soot, oily smoke, mine dust, iron powder
or chemical substances
•
If the vehicle becomes heavily soiled with dust or mud
•
If liquids such as benzine or gasoline are spilled on the paint surface
●
If the paint is chipped or scratched, have it repaired immediately.
●
To prevent the wheels from corroding, remove any dirt and store in a place with low
humidity when storing the wheels.
■
To prevent damage to the windshield wiper arms
When lifting the wiper arms away from the windshield, pull the driver side wiper arm
upward first, and repeat for the passenger side. When returning the wipers to their
original position, do so from the passenger side first.
Perform cleaning in a manner appropriate to each component and its material.
●
Working from top to bottom, liberally apply water to the vehicle body, wheel
wells and underside of the vehicle to remove any dirt and dust.
●
Wash the vehicle body using a sponge or soft cloth, such as a chamois.
●
For hard-to-remove marks, use car wash soap and rinse thoroughly with water.
●
Wipe away any water.
8-1. Exterior maintenance and care
490
INFORMATION
■
Self-restoring coat
The vehicle body has a self-restoring coating that is resistant to small surface scratches
caused by a car wash, etc.
●
The coating lasts for 5 to 8 years from when the vehicle is delivered from the plant.
●
The restoration time differs depending on the depth of the scratch and outside
temperature.
The restoration time may become shorter when the coating is warmed by applying
warm water.
●
Deep scratches caused by keys, coins, etc., cannot be restored.
●
Do not use waxes that contain abrasives.
■
When using a car wash
If the door handle becomes wet while the electronic key is within the effective range,
the door may lock and unlock repeatedly. In that case, follow the following correction
procedures to wash the vehicle:
●
Place the key in a position 6 ft. (2 m) or more separate from the vehicle while the
vehicle is being washed.
Take care to ensure that the key is not stolen.
●
Set the electronic key to battery-saving mode to disable the smart access system with
push-button start.
■
Brake pads and calipers
Rust may form if the vehicle is parked with wet brake pads or disc rotors, causing them
to stick. Before parking the vehicle after it is washed, drive slowly and apply the brakes
several times to dry the parts.
Using an automatic car wash
NOTICE
Vehicles with rain-sensing windshield wipers:
When using an automatic car wash, move the wiper lever to the off position.
If the wiper lever is in the AUTO position, the wipers may operate unintentionally and the
wiper blades may be damaged.
●
Perform the following before washing your vehicle:
•
Fold the mirrors.
•
Vehicles with power back door:
Turn off the power back door.
8-1. Exterior maintenance and care
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Maintenance and car
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Start washing from the front of the vehicle.
Extend the mirrors before driving.
●
Brushes used in automatic car washes may scratch the vehicle surface, parts
(wheel, etc.) and harm your vehicle’s paint.
●
Depending on the automatic car wash, the rear spoiler may become caught,
preventing it from being washed or causing damage to it.
●
When it is necessary to set the engine switch to ACC with the shift position held
in N, refer to
.
Using a high pressure washer to wash the vehicle
NOTICE
●
When washing the vehicle, do not spray any of the cameras or their surrounding area
directly. The shock from high pressure water may cause a camera to malfunction.
●
Do not bring the tip of the nozzle close to connectors or the boots (rubber or resin
cover) of the following parts.
The parts may be damaged if sprayed by high-pressure water.
•
Drivetrain related parts
•
Steering parts
•
Suspension parts
•
Brake parts
●
Keep the tip of the nozzle at least 11.9 in. (30 cm) away from the vehicle body.
Otherwise resin parts, such as the moldings, bumpers, etc., may be deformed and
damaged. Also, do not continuously spray water on the same place.
●
Do not spray the lower part of the windshield continuously. If water enters the air
conditioning system intake located near the lower part of the windshield, the air
conditioning system may not operate correctly.
●
Do not wash the underside of the vehicle using a high pressure washer.
When using a high pressure washer, as water may enter the cabin, do not bring the
tip of the nozzle near the gaps around the doors or perimeter of the windows, or
spray these areas continuously.
Cleaning the wheels and wheel ornaments
Perform the following:
●
Remove any dirt immediately using a neutral cleaning agent.
●
Wash detergent off with water immediately after use.
8-1. Exterior maintenance and care
492
●
To protect the finish from damage, make sure to observe the following precau-
tions.
•
Do not use acidic, alkaline or abrasive cleaners
•
Do not use hard brushes
•
Do not use detergent on the wheels when they are hot, such as after driving or
parking in hot weather
Cleaning the bumpers
WARNING
If the paint of the rear bumper is chipped or scratched, the following systems may not
function correctly. If this occurs, consult your Lexus dealer.
●
Lexus Safety System + 3
●
BSM
●
ARFHL (Automatic Rear Flashing Hazard Lights)
●
Safe Exit Assist (with door opening control)
●
RCTA
●
PKSB
Do not scrub with abrasive cleaners.
Cleaning and protecting the plated portions
If dirt cannot be removed, clean the parts as follows:
●
Use a soft cloth dampened with an approximately 5 % solution of neutral
detergent and water to clean the dirt off.
●
Wipe the surface with a dry, soft cloth to remove any remaining moisture.
●
To remove oily deposits, use alcohol wet wipes or a similar product.
INFORMATION
■
Black stainless steel window moldings
The stainless steel window moldings are made of black oxide coated stainless steel.
When cleaning the vehicle, do not scrub the moldings with an abrasive cleaner as their
finish may be damaged or the color may change.
* :
If equipped
8-1. Exterior maintenance and care
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Cleaning the exterior lights
NOTICE
●
Wash carefully. Do not use organic substances or scrub with a hard brush.
Doing so may damage the surface of the lights.
●
Do not apply wax to the lights.
Wax may damage the lenses.
Cleaning the windshield
WARNING
Vehicles with rain-sensing windshield wipers:
Move the wiper lever to the off position.
If the wiper lever is in the AUTO position, the wipers may operate unexpectedly in the
following situations, possibly leading serious injury from a hand being caught, or damage
to the wiper blades.
A
Off
B
AUTO
●
When the upper part of the windshield where the raindrop sensor is located is
touched by hand
●
When a wet rag or similar is held close to the raindrop sensor
●
If something bumps against the windshield
8-1. Exterior maintenance and care
494
WARNING
●
If you directly touch the raindrop sensor body or if something bumps into the raindrop
sensor
INFORMATION
■
Front side windows water-repellent coating (vehicles with water-repellent coating)
●
The effectiveness of the water-repellent coating can be extended by paying attention
to the following.
•
Remove any dirt, etc., from the front side windows regularly.
•
Do not allow dirt and dust to accumulate on the windows.
If dirty, clean the windows with a soft, damp cloth as soon as possible.
•
Do not use wax or glass cleaners that contain abrasives when cleaning the win-
dows.
•
Do not use any metallic objects to remove condensation build up.
●
When the water-repellent performance has become insufficient, the coating can be
repaired.
Contact your Lexus dealer for details.
Waxing the vehicle
Wax the vehicle when the waterproof coating has deteriorated.
If water does not bead on a clean surface, apply wax when the vehicle body is cool.
8-1. Exterior maintenance and care
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Cleaning and protecting the vehicle interior
Cleaning the vehicle interior
WARNING
■
Water in the vehicle
●
Do not splash or spill liquid in the vehicle. Doing so may cause electrical components,
etc., to malfunction or catch fire.
●
Do not get any of the SRS components or wiring in the vehicle interior wet.
An electrical malfunction may cause the airbags to deploy or not function properly,
resulting in death or serious injury.
■
Cleaning the interior (especially instrument panel)
Do not use wax polish or a polishing cleaner on the instrument panel. The instrument
panel may reflect off the windshield, obstructing the driver’s view and leading to an
accident, resulting in death or serious injury.
NOTICE
■
Cleaning solvents
●
Do not use the following cleaning solvents, as they may discolor the vehicle interior or
cause streaks or damage to painted surfaces:
•
Areas other than the seats: Organic substances such as benzine or gasoline,
alkaline or acidic solutions, dye, and bleach
•
Seats: thinner, benzine, alcohol, or alkaline or acidic solutions
●
Do not use wax polish or a polishing cleaner. The painted surfaces of the instrument
panel or other interior parts may be damaged.
■
Water on the floor
Do not wash the vehicle floor with water.
If water contacts audio system or other electrical components under the floor carpet, it
may cause the vehicle to malfunction. Water may also cause the body to rust.
■
When cleaning the inside of the windshield
Do not allow glass cleaner to contact the lens of the front camera. Also, do not touch the
lens.
■
Cleaning the inside of the windshield and rear window
●
Do not use glass cleaners to clean the rear window, as this may cause damage to the
rear window defogger heater wires or antenna. Use a cloth dampened with lukewarm
water to gently wipe the window clean. Wipe the window in strokes running parallel to
the heater wires or antenna.
●
Be careful not to scratch or damage the heater wires or antenna.
8-2. Cleaning and protecting the vehicle interior
496
Perform cleaning in a manner appropriate to each component and its material.
●
Remove dirt and dust using a vacuum cleaner. Wipe dirty surfaces with a cloth
dampened with lukewarm water.
●
If dirt cannot be removed, wipe it off with a soft cloth dampened with neutral
detergent diluted to approximately 1%.
Wring out any excess water from the cloth and thoroughly wipe off remaining traces of
detergent and water.
INFORMATION
■
Shampooing the carpets
Excellent results can be obtained by keeping the carpet as dry as possible. When
cleaning, use a commercially available foaming-type cleaner.
Use a sponge or brush to apply the foam and rub it in overlapping circles. Do not use
water. Wipe the surface to remove the cleaner and dirt and let it dry.
■
Handling the seat belts
Clean with mild soap and lukewarm water using a cloth or sponge. Also check the
belts periodically for excessive wear, fraying or cuts.
8-2. Cleaning and protecting the vehicle interior
497
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Cleaning the areas with satin-finish metal accents
●
Remove dirt using a water-dampened soft cloth or synthetic chamois.
●
Wipe the surface with a dry, soft cloth to remove any remaining moisture.
INFORMATION
■
Cleaning the areas with satin-finish metal accents
The metal areas use a layer of real metal for the surface. It is necessary to clean them
regularly. If dirty areas are left uncleaned for long periods of time, they may be difficult
to clean.
8-2. Cleaning and protecting the vehicle interior
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