Mazda CX-9 (2022 year). Manual in english — page 20
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Signal
Warning
Action to be taken
Mexico
The seat belt warning light turns on if the
driver or front passenger's seat is occupied
and the seat belt is not fastened with the ig-
nition switched ON.
If the driver or front passenger's seat belt is
unfastened (only when the front passenger's
seat is occupied) and the vehicle is driven at
a speed faster than about 20 km/h (12 mph),
the warning light flashes. After a short time,
the warning light stops flashing, but re-
mains illuminated. If a seat belt remains un-
fastened, the warning light flashes again for
a given period of time.
NOTE
Fasten the seat belts.
Seat Belt Warning
Light (Front seat)
Placing heavy items on the front pasఆ
senger's seat may cause the front pasఆ
senger's seat belt warning function to opఆ
erate depending on the weight of the
item.
To allow the front passenger seat weight
sensor to function properly, do not place
and sit on an additional seat cushion on
the front passenger's seat. The sensor
may not function properly because the
additional seat cushion could cause senఆ
sor interference.
If a small child is seated on the front pasఆ
senger's seat, the warning light may not
operate.
If the rear seat belts are not fastened while
the ignition is switched ON , the driver and
the passenger are alerted by the warning
light.
The warning light operates even if there is
no passenger on the rear seat.
Fasten the seat belts.
(Red)
Seat Belt Warning
NOTE
Light (Rear seat)
If a rear seat belt is not fastened by a cerఆ
tain period of time after the engine has
been started, the warning light turns off.
This warning light indicates that little wash-
Low Washer Fluid
Add washer fluid (page 6-24).
er fluid remains.
Level Warning Indica-
tion*
7-38
*Some models.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Signal
Warning
Action to be taken
The light turns on if any door/liftgate is not
Door-Ajar/Lift-
Close the door/liftgate securely.
closed securely.
gate-Ajar Warning In-
dication/Warning
Light
Tire Pressure Monitoring System Warning Light (Turns on)*
Take the appropriate action and verify that the warning light turns off.
Warning
When the warning light illuminates, and the warning beep sound is heard when tire pressure is too low in one or
more tires.
WARNING
If the tire pressure monitoring system warning light illuminates or flashes, or the tire pressure warning beep sound
is heard, decrease vehicle speed immediately and avoid sudden maneuvering and braking:
If the tire pressure monitoring system warning light illuminates or flashes, or the tire pressure warning beep sound
is heard, it is dangerous to drive the vehicle at high speeds, or perform sudden maneuvering or braking. Vehicle
drivability could worsen and result in an accident.
To determine if you have a slow leak or a flat, pull over to a safe position where you can check the visual condition
of the tire and determine if you have enough air to proceed to a place where air may be added and the system
monitored again by an Authorized Mazda Dealer or a tire repair station.
Do not ignore the TPMS Warning Light:
Ignoring the TPMS warning light is dangerous, even if you know why it is illuminated. Have the problem taken
care of as soon as possible before it develops into a more serious situation that could lead to tire failure and a
dangerous accident.
*Some models.
7-39
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Action to be taken
Inspect the tires and adjust to the specified inflation pressure (page 6-34).
CAUTION
When replacing/repairing the tires or wheels or both, have the work done by an Authorized Mazda Dealer, or the
tire pressure sensors may be damaged.
NOTE
Perform tire pressure adjustment when the tires are cold. Tire pressure will vary according to the tire temperఆ
ature, therefore let the vehicle stand for 1 hour or only drive it 1.6 km (1 mile) or less before adjusting the
tire pressures. When pressure is adjusted on hot tires to the cold inflation pressure, the TPMS warning light/
beep may turn on after the tires cool and pressure drops below specification.
Also, an illuminated TPMS warning light, resulting from the tire air pressure dropping due to cold ambient
temperature, may turn off if the ambient temperature rises. In this case, it will also be necessary to adjust the
tire air pressures. If the TPMS warning light illuminates due to a drop in tire air pressure, make sure to check
and adjust the tire air pressures.
After adjusting the tire air pressures, it may require some time for the TPMS warning light to turn off. If the
TPMS warning light remains illuminated, drive the vehicle at a speed of at least 25 km/h (16 mph) for 10
minutes, and then verify that it turns off.
Tires lose air naturally over time and the TPMS cannot tell if the tires are getting too soft over time or you
have a flat. However, when you find one low tire in a set of four-that is an indication of trouble; you should
have someone drive the vehicle slowly forward so you can inspect any low tire for cuts and any metal objects
sticking through tread or sidewall. Put a few drops of water in the valve stem to see if it bubbles indicating a
bad valve. Leaks need to be addressed by more than simply refilling the trouble tire as leaks are dangerous
ʊ take it to an Authorized Mazda Dealer which has all the equipment to fix tires, TPMS systems and order
the best replacement tire for your vehicle.
If the warning light illuminates again even after the tire pressures are adjusted, there may be a tire puncture.
KEY Warning Indication/Warning Light
Take the appropriate action and verify that the warning light turns off.
Signal
Cause
Action to be taken
(White)
The key battery is dead.
Replace the key battery (page 6-32).
KEY Warning Indica-
tion
7-40
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Message Indicated on Display
If a message is displayed in the center display, take appropriate action (in a calm manner)
according to the displayed message.
(Display example)
▼ Stop Vehicle in Safe Place Immediately
If the following messages are displayed in the center display, a vehicle system may be
malfunctioning. Stop the vehicle in a safe place and contact an Authorized Mazda Dealer.
Display
Indicated Condition
Displays if the engine coolant temperature has increased excessively.
Displays if the charging system has a malfunction.
7-41
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Verify Display Content
Displays in the following cases:
Display
Indicated Condition/Action to be taken
The following message is displayed when the temperature around the
center display is high.
Lowering the temperature in the cabin or the temperature around the
center display by avoiding direct sunlight is recommended.
7-42
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Message Indicated in Multi-information Display
If there is a notification from the vehicle, a message is displayed in the multi-information
display. Check the information and take the necessary action.
(Display example)
Instrument Cluster
Type A
Type B
If the warning light turns on/flashes simultaneously or a symbol is indicated in the display,
check the information regarding the warning light or symbol.
Refer to If a Warning Light Turns On or Flashes on page 7-28.
Display
Content
Action to be taken
Indicated when the push button start is
pressed while the selector lever is not in
Shift the selector lever to the P position.
the P position.
Indicated when the push button start is
Depress the brake pedal and press the
pressed without depressing the brake
push button start.
pedal.
Indicates when the Electric Parking
Operate the Electric Parking Brake
Brake (EPB) switch is operated without
(EPB) switch while depressing the brake
depressing the brake pedal.
pedal.
Indicates when there is a problem with
Depress the brake pedal.
the brake related system while the vehi-
Cancel the AUTOHOLD function or the
cle is being held in a stop position by the
Mazda Radar Cruise Control with Stop
AUTOHOLD function or during the
& Go function (MRCC with Stop & Go
Mazda Radar Cruise Control with Stop
function), and have your vehicle inspect-
& Go function (MRCC with Stop & Go
ed at an Authorized Mazda Dealer.
function) stop hold control.
Indicates the possibility of the vehicle
not being held in the stopped position by
the AUTOHOLD function or the Mazda
Depress and hold your foot on the brake
Radar Cruise Control with Stop & Go
pedal.
function (MRCC with Stop & Go func-
tion) stop hold control, such as on steep
slopes.
7-43
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Display
Content
Action to be taken
Indicates when the cancel operation is
done without depressing the brake pedal
Cancel the AUTOHOLD function stop
while the vehicle is being held in the
hold control while depressing the brake
stopped position by the AUTOHOLD
pedal.
function.
Excessive Engine
Drive slowly and make sure that the in-
Temperature:
Indicated when the engine coolant tem-
dication turns off.
Engine Output
perature is high or the engine is hot, and
If the indication does not turn off, con-
Will Be Limited
the engine output is limited.
sult an Authorized Mazda Dealer.
7-44
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
to be heard for approximately 35 minutes.
Warning Sound is
Have your vehicle inspected at an
Activated
Authorized Mazda Dealer as soon as
possible.
▼ Lights-On Reminder
WARNING
The lights-on reminder is operable when
the time setting*1 of the auto headlight off
Do not drive the vehicle with the air bag/
function is off.
seat belt pretensioner system warning beep
If lights are on and the ignition is switched
sounding:
to ACC or off, a continuous beep sound
Driving the vehicle with the air bag/seat
will be heard when the driver's door is
belt pretensioner system warning beep
opened.
sounding is dangerous. In a collision, the
*1
If the light switch is left on, the auto
air bags and the seat belt pretensioner
headlight off function automatically
system will not deploy and this could result
turns off the lights about 30 seconds
in death or serious injury. Contact an
after switching the ignition off. The
Authorized Mazda Dealer to have the
time setting can be changed.
vehicle inspected as soon as possible.
Refer to the Settings section in the
Mazda Connect Owner's Manual.
▼ Seat Belt Warning Beep
NOTE
Front seat
When the ignition is switched to ACC,
Except Mexico
the “Ignition Not Switched Off (STOP)
If the driver's seat belt is not fastened
Warning Beep” (page 7-46) overrides
when the ignition is switched ON, a beep
the lights-on reminder.
sound will be heard for about 6 seconds. If
A personalized function is available to
the driver or the front passenger's seat belt
change the sound volume for the
is not fastened and if the vehicle is driven
lights-on reminder.
at about 20 km/h (12 mph) or faster, or
Refer to the Settings section in the
about 10 km/h (6 mph) or faster for a
Mazda Connect Owner's Manual.
continuous 30 seconds, with the seat belt
▼ Air Bag/Front Seat Belt
unfastened, a sound is activated
Pretensioner System Warning Beep
continuously for a certain period.
Until a seat belt is fastened or a given
If there is a problem with the air bag/seat
period of time has elapsed, the beep sound
belt pretensioner systems and the warning
will not stop even if the vehicle speed falls
light illumination, a warning beep sound
below 20 km/h (12 mph).
will be heard for about 5 seconds every
minute.
The air bag and seat belt pretensioner
system warning beep sound will continue
7-45
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
NOTE
If a small child is seated on the front
passenger's seat, the warning beep may
To allow the front passenger occupant
not operate.
classification sensor to function
properly, do not place and sit on an
Rear seat
additional seat cushion on the front
The warning beep only sounds if a seat
passenger's seat. The sensor may not
belt is unfastened after being fastened.
function properly because the additional
seat cushion could cause sensor
▼ Ignition Not Switched Off (STOP)
interference.
Warning Beep
If a small child is seated on the front
If the driver's door is opened with the
passenger's seat, the warning beep may
ignition switched to ACC, a beep will be
not operate.
heard continuously in the cabin to notify
Mexico
the driver that the ignition has not been
switched OFF (STOP). Under this
If the vehicle speed exceeds about 20
condition, the keyless entry system will
km/h (12 mph) with the driver or front
not operate, the vehicle cannot be locked,
passenger's seat belt unfastened, a warning
and the battery voltage will be depleted.
beep sounds continuously. If the seat belt
remains unfastened, the beep sound stops
▼ Key Removed from Vehicle Warning
once and then continues for about 90
Beep
seconds. The beep stops after the driver or
Vehicles with advanced keyless function
front passenger's seat belt is fastened.
Until a seat belt is fastened or a given
If the key is taken out of the vehicle while
period of time has elapsed, the beep sound
the ignition is not switched OFF and all
will not stop even if the vehicle speed falls
the doors are closed, the beep which
below 20 km/h (12 mph).
sounds outside of the vehicle will be heard
6 times, the beep which sounds inside the
NOTE
vehicle will be heard 6 times.
Placing heavy items on the front
Vehicles without advanced keyless
passenger's seat may cause the front
passenger's seat belt warning function
function
to operate depending on the weight of
If the key is taken out of the vehicle while
the item.
the ignition is not switched OFF and all
To allow the front passenger seat weight
the doors are closed, a beep will be heard
sensor to function properly, do not place
in the cabin 6 times.
and sit on an additional seat cushion on
NOTE
the front passenger's seat. The sensor
Because the key utilizes low-intensity
may not function properly because the
radio waves, the Key Removed From
additional seat cushion could cause
Vehicle Warning may activate if the key is
sensor interference.
carried together with a metal object or it
is placed in a poor signal reception area.
7-46
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Request Switch Inoperable Warning
key's functions, perform the applicable
Beep (With the advanced keyless
procedure (page 3-9).
function)
▼ Power Liftgate Warning Beep*
If the request switch is pressed with the
If system operation precautions are
door open or ajar, or the ignition is not
necessary, the driver is notified by the
switched OFF with a key being carried, a
warning sound.
beep will be heard outside for about 2
seconds to notify the driver that the door
Cautions
What to check
or liftgate cannot be locked.
The conditions required
for the power liftgate to
▼ Key Left-in-luggage Compartment
operate have not been
The beep sounds 3 times
Warning Beep (With the advanced
met, such as an object
keyless function)
being stuck in the lift-
gate.
If the key is left in the luggage
The vehicle is being
compartment with all the doors locked and
The beep sound contin-
driven with the liftgate
the liftgate closed, a beep will be heard
ues
open. Stop the vehicle
and close the liftgate.
outside for about 10 seconds to notify the
driver that the key is in the luggage
▼ Electric Parking Brake (EPB)
compartment. In this case, take out the key
Warning Beep
by pressing the electric liftgate opener and
opening the liftgate. The key taken out of
The warning buzzer is activated under the
the luggage compartment may not operate
following conditions:
because its functions have been
The vehicle is driven with the parking
temporarily stopped. To restore the key's
brake applied.
functions, perform the applicable
The Electric Parking Brake (EPB)
procedure (page 3-9).
switch is pulled while the vehicle is
driven.
▼ Key Left-in-vehicle Warning Beep
(With the advanced keyless
▼ AUTOHOLD Warning Beep
function)
Message is displayed and beep sound is
If all the doors and luggage compartment
activated simultaneously for about 5
are locked using another key while the key
seconds when using AUTOHOLD
is left in the cabin, the beep which sounds
function or when AUTOHOLD switch is
outside of the vehicle will be heard for
operated.
about 10 seconds to notify the driver that
Because a problem with AUTOHOLD
the key is in the cabin. In this case, take
function has occurred, AUTOHOLD
out the key by opening the door. A key
taken out of the vehicle using this method
may not operate because its functions have
been temporarily stopped. To restore the
*Some models.
7-47
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
function does not operate even if
Reversing
AUTOHOLD switch is operated.
The Blind Spot Monitoring (BSM)
warning sound is activated if there is a
If the message is displayed and the beep
possibility of collision with a vehicle
sound is activated simultaneously, have
approaching from behind and from the
your vehicle inspected at an Authorized
rear on the left and right sides of the
Mazda Dealer.
vehicle.
▼ Power Steering Warning Buzzer
▼ Excessive Speed Warning*
If the power steering system has a
If the vehicle speed exceeds the speed
malfunction, the power steering
limit sign displayed on the active driving
malfunction indication is displayed and
display, the warning sound is activated and
the buzzer operates at the same time.
the area around the speed limit sign
Refer to Stop Vehicle in Safe Place
displayed on the active driving display
Immediately on page 7-28.
flashes 3 times in amber, and if the vehicle
▼ Tire Inflation Pressure Warning
speed continues to exceed the displayed
Beep
speed limit sign, the indication stops
flashing and remains on.
The warning beep sound will be heard for
about 3 seconds if the tire pressures
▼ Mazda Radar Cruise Control with
decrease.
Stop & Go function (MRCC with
Refer to Tire Pressure Monitoring System
Stop & Go function) System
on page 4-240.
Warnings*
▼ Blind Spot Monitoring (BSM)
The Mazda Radar Cruise Control with
Warning Beep*
Stop & Go function (MRCC with Stop &
Go function) system warnings notify the
Driving forward
driver of system problems and precautions
The warning beep operates when the turn
on use when required. Check after hearing
signal lever is operated to the side where
a warning beep sound.
the Blind Spot Monitoring (BSM) warning
Warning beep
What to check
light is illuminated.
While the Mazda Radar
Cancel the Mazda Radar
NOTE
Cruise Control with Stop
Cruise Control with Stop
& Go function (MRCC
A personalized function is available to
& Go function (MRCC
with Stop & Go func-
change the Blind Spot Monitoring (BSM)
with Stop & Go func-
tion) system is operating,
warning beep sound volume.
tion) system if the radar
a single beep sound is
sensor (front) becomes
Refer to the Settings section in the Mazda
heard when “Front Ra-
dirty. Clean the area
Connect Owner's Manual.
dar Sensor Blocked” is
around the radar sensor
displayed in the mul-
(front).
ti-information display.
7-48
*Some models.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Warning beep
What to check
indications are displayed in the instrument
The distance between
cluster or active driving display.
your vehicle and the ve-
The beep sounds inter-
hicle ahead is too close.
mittently while the vehi-
Verify the safety of the
cle is being driven.
surrounding area and re-
duce vehicle speed.
While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
A malfunction in the
with Stop & Go func-
system may be indicated.
tion) system is operating,
Check the center display
a single beep sound is
to verify the problem
heard when “ Front Ra-
and then have your vehi-
dar Sensor System Mal-
cle inspected by an Au-
function” is displayed in
thorized Mazda Dealer.
the multi-information
display.
▼ Lane Departure Warning Sound*
While the system is operating, if the
system determines that the vehicle may
depart from the lane, it sounds a warning
sound.
NOTE
The volume of the Lane-keep Assist
System (LAS) & Lane Departure
Warning System (LDWS) warning sound
can be changed.
Refer to the Settings section in the
Mazda Connect Owner's Manual.
The type of the Lane-keep Assist System
(LAS) & Lane Departure Warning
System (LDWS) warning sound can be
changed.
Refer to the Settings section in the
Mazda Connect Owner's Manual.
▼ Collision warning*
If there is a possibility of a collision with a
vehicle ahead, a warning sound is
activated at the same time as the warning
*Some models.
7-49
If Trouble Arises
When Liftgate Cannot be Opened
Turn the lever to the right to unlock the
When Liftgate Cannot be
liftgate.
Opened
If the battery is dead, the liftgate cannot be
Lever
unlocked and opened.
In this case, the liftgate can be unlocked
by taking care of the dead battery
situation.
Refer to Jump-Starting on page 7-19.
If the liftgate cannot be unlocked even if
the dead battery situation has been
resolved, the electrical system may have a
malfunction.
In this case, the liftgate can be opened
(With power liftgate)
using the following procedure as an
Push the liftgate while pressing the
emergency measure.
lever down.
1. Wrap the end of a flathead screwdriver
in a cloth and remove the cover on the
interior surface of the liftgate using it.
Lever
Cover
After performing this emergency measure,
have the vehicle inspected at an
2.
(Without power liftgate)
Authorized Mazda Dealer as soon as
possible.
7-50
If Trouble Arises
Active Driving Display Does Not Operate
If the Active Driving
Display Does Not Operate
If the active driving display does not
operate, switch the ignition off and then
restart the engine. If the active driving
display does not operate even with the
engine restarted, have the vehicle
inspected at an Authorized Mazda Dealer.
7-51
Customer Information and Reporting
8
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance
8-2
Cell Phones
8-20
Customer Assistance
Cell Phones Warning
8-20
(U.S.A.)
8-2
Customer Assistance
Event Data Recorder
8-21
(Canada)
8-7
Event Data Recorder (U.S.A. and
Customer Assistance (Puerto
Canada)
8-21
Rico)
8-10
Customer Assistance
Recording of Vehicle Data
8-22
(Mexico)
8-11
Recording of Vehicle Data
8-22
Mazda Importer/Distributors
8-13
Uniform Tire Quality Grading System
Importer/Distributor
8-13
(UTQGS)
8-23
Uniform Tire Quality Grading
Reporting Safety Defects
8-14
System (UTQGS)
8-23
Reporting Safety Defects
(U.S.A.)
8-14
Tire Information (U.S.A.)
8-25
Reporting Safety Defects
Tire Labeling
8-25
(Canada)
8-15
Location of the Tire Label
(Placard)
8-30
Warranty
8-16
Tire Maintenance
8-33
Warranties for Your Mazda
8-16
Vehicle Loading
8-36
Outside the United States/
Steps for Determining the Correct
Canada
8-17
Load Limit
8-41
Registering Your Vehicle in A
Foreign Country (Except United
Declaration of Conformity
8-42
States and Canada)
8-18
Declaration of Conformity
8-42
Add-On Non-Genuine Parts and
Accessories
8-19
8-1
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP 2.
▼ STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
8-2
Customer Information and Reporting Safety Defects
Customer Assistance
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.MazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com
under “Help”
By phone at: 1 (800) 222-5500
By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
▼ STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
8-3
Customer Information and Reporting Safety Defects
Customer Assistance
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration decision is not binding on
you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.bbb.org/autoline.
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
▼ California Customers
1. Mazda North American Operations participates in a mediation/arbitration program
administered by BBB AUTO LINE, a Division of BBB National Programs, Inc. [1676
International Drive, Suite 550, McLean, Virginia 22102] through local Better Business
Bureaus. BBB AUTO LINE and Mazda have been certified by the Arbitration
Certification Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the
8-4
Customer Information and Reporting Safety Defects
Customer Assistance
approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5.
BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.
6.
You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7.
California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is
unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicle is driven AND the
nonconformity has been subject to repair two or more times by Mazda or its agents
AND the buyer or lessee has directly notified Mazda of the need for the repair of the
nonconformity; OR
The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the
vehicle to the buyer.
NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
8-5
Customer Information and Reporting Safety Defects
Customer Assistance
200 Spectrum Center Drive Suite 100
Irvine, California 92618
ATTN: Customer Mediation
8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator's decision and any
findings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will
comply with the decision within a reasonable time not to exceed 30 days after we
receive notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.
8-6
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
▼ Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
▼ STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
8-7
Customer Information and Reporting Safety Defects
Customer Assistance
▼ Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
▼ Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:
Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
Provincial Administrators may be reached locally:
Province/Territory
CAMVAP Number
British Columbia & Yukon Territories
1 (800) 207-0685
Alberta & Northwest Territories
1 (800) 207-0685
Saskatchewan
1 (800) 207-0685
Manitoba
1 (800) 207-0685
8-8
Customer Information and Reporting Safety Defects
Customer Assistance
Province/Territory
CAMVAP Number
Ontario
1 (800) 207-0685
Atlantic Canada
1 (800) 207-0685
Quebec
1 (800) 207-0685
▼
Regional Offices
REGIONAL OFFICES
COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION
ALBERTA,
5011 275 STREET
BRITISH COLUMBIA,
LANGLEY, BRITISH COLUMBIA
MANITOBA,
V4W 0A8
SASKATCHEWAN,
(778) 369-2100
YUKON
1 (800) 663-0908
MAZDA CANADA INC.
ONTARIO,
CENTRAL REGION
NEW BRUNSWICK,
55 VOGELL ROAD,
NOVA SCOTIA,
RICHMOND HILL,
PRINCE EDWARD ISLAND,
ONTARIO, L4B 3K5
NEWFOUNDLAND
1 (800) 263-4680
MAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANSCANADIENNE
QUEBEC
POINTE CLAIRE, QUEBEC
H9R 5A5
(514) 694-6390
8-9
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
▼ STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
▼ STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13.
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
8-10
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
▼ Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.
Log on: at www.mazdamexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance
8-11
Customer Information and Reporting Safety Defects
Customer Assistance
01 800 01 MAZDA(62932).
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
8-12
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
▼ SAIPAN
Importer/Distributor
Pacific International Marianas, Inc.
▼ U.S.A.
(d.b.a. Midway Motors)
Mazda North American Operations
P.O. Box 887 Saipan, MP 96950
200 Spectrum Center Drive Suite 100
TEL: (670) 234-7524
Irvine, California 92618
P.O. Box 19734
Triple J Saipan, Inc.
Irvine, CA 92623-9734 U.S.A.
(d.b.a. Triple J Motors)
TEL: 1 (800) 222-5500 (in U.S.A.)
P.O. Box 500487 Saipan, MP 96950-0487
(949) 727-1990 (outside U.S.A.)
TEL: (670) 234-7133/3051
▼ CANADA
▼ AMERICAN SAMOA
Mazda Canada Inc.
Polynesia Motors, Inc.
55 Vogell Road, Richmond Hill,
P.O. Box 1120, Pago Pago, American
Ontario, L4B 3K5 Canada
Samoa 96799
TEL: 1 (800) 263-4680 (in Canada)
TEL: (684) 699-9347
(905) 787-7000 (outside Canada)
▼ PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777
▼ MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa de
Morelos, Ciudad de México, CP 05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
▼ GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
8-13
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash or could cause injury
or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Mazda Motor Corporation (Your Mazda
Importer/Distributor).
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY:1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other
information about motor vehicle safety from http://www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page
8-13) in this manual.
8-14
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect and concern to Transport
Canada, Defect Investigations and Recalls, may telephone the toll free hotline
1-800-333-0510, or go to the Road Safety website at:
8-15
Customer Information and Reporting Safety Defects
Warranty
Warranties for Your Mazda
New Vehicle Limited Warranty
Powertrain Limited Warranty
Safety Restraint System Limited Warranty
Anti-perforation Limited Warranty
Federal Emission Control Warranty/California Emission Control Warranty
Emission Defect Warranty
Emission Performance Warranty
Emission Control Warranty
Replacement Parts and Accessories Limited Warranty
Tire Warranty
NOTE
Warranty information varies depending on the country. Refer to the Warranty Booklet for
detailed warranty information.
8-16
Customer Information and Reporting Safety Defects
Warranty
Outside the United States/Canada
Government regulations in the United States/Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States/Canada.
United States
However, in the event that you are moving to Canada permanently, Mazda vehicles built for
use in the United States could be eligible for exportation to Canada with specific vehicle
modifications to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).
Canada
However, in the event that you are moving to the United States permanently, Mazda
vehicles built for use in Canada could be eligible for exportation to the United States with
specific vehicle modifications to comply with the United States Federal Motor Vehicle
Safety Standards (FMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers
on vacation.
You may have the following problems if you do take your vehicle outside of the United
States/Canada:
Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer's Warranty Booklet for more information.
8-17
Customer Information and Reporting Safety Defects
Warranty
Registering Your Vehicle in A Foreign Country (Except
United States and Canada)
Registering your vehicle in a foreign country may be problematic depending on whether it
meets the specific emission and safety standards of the country in which the vehicle will be
driven. Consequently, your vehicle may require modifications at personal expense in order
to meet the regulations.
In addition, you should be aware of the following issues:
Satisfactory vehicle servicing may be difficult or impossible in another country.
The fuel specified for your vehicle may be unavailable.
Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be
unavailable.
There might not be an Authorized Mazda Dealer in the country you plan to take your
vehicle.
The Mazda warranty is valid only in certain countries.
8-18
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