Mazda CX-9 (2019 year). Instruction — part 29

NOTE



Mobile 911 is a secondary function of
the audio entertainment system.
Therefore, the mobile 911 function
does not assure that the call is always
made to 911 after an accident occurs.



A Hands-free device must be paired and
connected. The 911 operator can verify
the vehicle's position information using
the Hands-free device GPS if equipped.

1. If the vehicle is involved in a moderate

to severe collision, notification of the
call to 911 is made via audio and
screen display. To cancel the call, press

or hang-up

button within 10 seconds.

2. If

or

hang-up button is not pressed within
10 seconds, the call is made to 911
automatically.

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▼ Receiving an Incoming Call

When an incoming call is received, the incoming call notification screen is displayed. The
“Incoming Call Notifications” setting must be on.
Refer to Communication Settings on page 5-73.
To accept the call, press the pick-up button on the audio control switch or select

on

the screen.
To reject the call, press the hang-up button on the audio control switch or select

on the

screen.
The following icons are displayed on the screen during a call. Icons which can be used
differ depending on use conditions.

Icon

Function

Displays the Communication menu.

Ends the call.

Transferring a call from hands-free to a mobile phone
Communication between the Bluetooth

®

unit and a device (mobile phone) is canceled,

and an incoming call will be received by the device (mobile phone) like a standard call.
Transferring a call from a device (mobile phone) to hands-free
Communication between devices (mobile phone) can be switched to Bluetooth

®

Hands-Free.
Mute
The microphone can be muted during a call.
When selected again, the mute is canceled.
To make a 3-way call, select the contacts from the following:

: Call History is displayed.

: The phonebook is displayed.

: The dial pad is displayed. Input the phone number.

The device may be unusable depending on the contractual content.

The call on hold is made to make a 3-way call.
The device may be unusable depending on the contractual content.

Switches the call on hold.

DTMF (Dual Tone Multi-Frequency Signal) Transmission
This function is used when transmitting DTMF via the dial pad. The receiver of a DTMF
transmission is generally a home telephone answering machine or a company's automated
guidance call center.
Input the number using a dial pad.

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NOTE



If the ignition is switched off during a
hands-free call, the line is transferred to
the device (Mobile phone)
automatically.



If the DTMF code has two or more
digits or symbols, each one must be
transmitted individually.

▼ Call Interrupt

A call can be interrupted to receive an
incoming call from a third party.
When

is selected or the

pick-up button on the steering wheel is
pressed, the current call is held and the
system switches to the new incoming call.
When

is selected, the current

call is ended and the system switches to
the new incoming call (GSM network
only).
When

is selected or the hang-up

button on the steering wheel is pressed, an
incoming call is refused.

NOTE



The function may not be available
depending on the contractual content of
the mobile device.



The function may not be operable
depending on the type of the telephone
network and the mobile device.

▼ Receiving and Replying to Messages

(available only with E-mail/SMS
compatible phones)

SMS (Short Message Service) messages,
and E-mail received by connected devices
can be downloaded, displayed, and played
(read by the system).

Additionally, replies can also be made to
calls and messages in the received
messages.

Downloading messages

Up to 20 new messages can be
downloaded and displayed from a
connected device.

NOTE
For E-mail, 20 messages for each account
can be downloaded.

(Automatic downloading)

The “Auto Download Email” (E-mail) or
“Auto Download Text Message” (SMS)
setting must be on. A message is
downloaded automatically when the
Bluetooth

®

unit is connected to the device.

Refer to Communication Settings on page
5-73.

(Manually downloading)

When the “Auto Download Email”
(E-mail) or “Auto Download Text
Message” (SMS) setting is off, the
message is downloaded using the
following procedure.
1. Select the icon on the home screen

to display the Communication screen.

2. Select

or

to display

the Inbox.

3. Select

.

4. Download will be started from the

mobile phone.

NOTE



Attached data is not downloaded.



Messages up to 1 kilobyte (E-mail)/
140-bytes (SMS) can be downloaded.



A message list is created for each
device.

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

If the connected device does not
correspond to MAP 1.0, the AT
command is used to download. The
downloaded message indicates that it is
already read.



Downloading using the AT command
may not function depending on the
connected device.



If an iPhone is connected, the following
functions cannot be used.



Downloading past messages



Replying to messages



iPhone is a trademark of Apple Inc.,
registered in the U.S. and other
countries.

Receiving messages

(Method 1)

When a device receives a message, a
message received notification is displayed.

The “Email Notifications” (E-mail) or
“Text Notifications” (SMS) setting must
be on.
Refer to Communication Settings on page
5-73.
Select

and display the message.

(Method 2)

1. Select the icon on the home screen

to display the Communication screen.

2. Select

and display the new

message list for E-mail and SMS.

3. Select the message you would like to

display.

The following icons are displayed in the lower part of the details on the message. Icons
which can be used differ depending on use conditions.

Icon

Function

Displays the Communication menu.

Displays the inbox.

Plays back a message.
When selected again, playback is temporarily stopped.

Displays the previous message.

Displays the next message.

Only replies to the sender of the currently displayed message.
Select the sentence on the displayed reply screen and select the sentence for sending from
the preset message.
Select

.

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Icon

Function

(Only E-mail)
Replies to all members including CC.
Select the sentence on the displayed reply screen and select the sentence for sending from
the preset message.
Select

.

Makes a call to a person who sent a message.
For E-mail, this function may not work depending on the device.

Deletes a message.
The messages stored in a device is also deleted.

NOTE
Up to three preset messages can be selected.

Example of use (verify unread E-mail)

1. Select the icon on the home screen

to display the Communication screen.

2. Select

to display the inbox.

3. Select the unread message displayed in

bold.

4. The details of the message are

displayed and replying to the message,
making a call, or playback can be
performed.

Changing account for displaying
(E-mail only)

1. Select

.

2. Select the account which you would

like to display. Only the messages for
the selected account are displayed in
the inbox.

Editing preset messages

1. Select the icon on the home screen

to display the Communication screen.

2. Select

.

3. Select

.

4. Select the preset message which you

would like to edit. The keyboard
screen is displayed.

5. When the message is input and is

selected, the message is stored as a
preset message.

NOTE



Select the

icon to change the

language.



Select the icon to switch between
capitalized and lower-case characters.



Select the

icon to return to the

previous screen without storing the edit.

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▼ Communication Settings

Select the icon on the home screen to display the Communication screen.
Select

to change the setting.

Item

Setting

Function

Bluetooth

®

—

Go to Bluetooth

®

setting menu.

Refer to Bluetooth

®

Preparation on page 5-52.

Incoming Call Notifi‐
cations

On/Off

Notifies when an incoming call is received.

Auto Download Text
Message

On/Off

Downloads SMS automatically when the Bluetooth

®

unit is connected

to the device.

Text Notifications

On/Off

Notifies when a new SMS is received.

Auto Download
Email

*1

On/Off

Downloads E-mail automatically when the Bluetooth

®

unit is connect‐

ed to the device.

Email Notifications

On/Off

Notifies when a new Email is received.

Auto Download Call
History

On/Off

Downloads Call History automatically when the Bluetooth

®

unit is

connected to the device.

Auto Download Con‐
tacts

*1

On/Off

Downloads the phonebook automatically when the Bluetooth

®

unit is

connected to the device.

Ringtone

Car/Phone/Off

The type of ring tone can be changed. Three selections are available
including the standard ring tone set on the vehicle, the ring tone regis‐
tered to your Bluetooth

®

device, or no ring tone.

Phone Volume

Adjusts using

the slider.

Adjusts the conversation volume.

VR and Ringtone

Adjusts using

the slider.

Adjusts the voice guidance and ringtone volume.

Contacts Display Or‐
der

First Name, Last

Name

Displays the contact information in alphabetical order of the first
name.

Last Name, First

Name

Displays the contact information in alphabetical order of the last
name.

Edit Preset Messages

—

Edits the preset message.
Refer to Receiving and Replying to Messages (available only with
E-mail/SMS compatible phones) on page 5-70.

Emergency Assistance
Call

On/Off

Mobile Utilizes the Mobile 911 function.

Restore Factory set‐
tings

—

Initializes all Communication Settings.

*

1 Depending on the device, it may be necessary to acquire download permission on the device side.

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Voice Recognition

▼ Basic Operation Method

Activating Voice Recognition

Press the talk button.

Ending Voice Recognition

Use one of the following methods:



Press the hang-up button.



Say, “Cancel”.



Operate the commander switch or the
center display (only when vehicle is
stopped).

Skipping Voice Guidance (for faster
operation)

Press and release the talk button.

Troubleshooting for Voice Recognition

If you do not understand an operation
method while in the voice recognition
mode, say “Tutorial” or “Help”.

Commands useable anytime during
voice recognition

“Go Back” and “Cancel” are commands
which can be used at anytime during voice
recognition.

Returning to previous operation

To return to the previous operation, say,
“Go Back” while in voice recognition
mode.

Cancel

To put the Bluetooth

®

Hands-Free system

in standby mode, say, “Cancel” while in
voice recognition mode.

To prevent a deterioration in the voice
recognition rate and voice quality, the
following points should be observed:



The voice recognition cannot be
performed while voice guidance or the
beep sound is operating. Wait until
the voice guidance or the beep sound
is finished before saying your
commands.



Phone related commands are available
only when your phone is connected via
Bluetooth

®

. Make sure your phone is

connected via Bluetooth

®

before you

operate phone related voice commands.



Music play commands, such as Play
Artist and Play Album can be used only
in USB audio mode.



Do not speak too slowly or loudly (no
loud voice).



Speak clearly, without pausing between
words or numbers.



Dialects or different wording other than
hands-free prompts cannot be
recognized by voice recognition. Speak
in the wording specified by the voice
commands.



It is not necessary to face the
microphone or approach it. Speak the
voice commands while maintaining a
safe driving position.



Close the windows and/or the moonroof
to reduce loud noises from outside the
vehicle, or turn down the airflow of the
climate control system while Bluetooth

®

Hands-Free is being used.



Make sure the vents are not directing air
up towards the microphone.

NOTE
If the voice recognition performance is not
satisfactory.

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Refer to Troubleshooting on page 5-80.

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▼ Voice Command List

Voice command

When the talk button is pressed and the following command is spoken, the audio or
navigation can be operated. The commands in the () can be omitted. The specified name and
number are put into the {}.

Standard command

Voice command

Function

Help

Usable commands can be verified.

Tutorial

Basic voice commands and methods of use can be verified.

(Navigate/Take me/Drive) Home

Set the destination to Home.

Communication (phone) related command

Voice command

Function

Call {name in phonebook} (mobile/
home/work/other)
Example: “Call John Mobile”

Call to the contact in the downloaded phonebook.
Refer to Making a Call on page 5-65.

Redial

Call to the last contact you called.
Refer to Making a Call on page 5-65.

Callback

Call to the last contact who called you.
Refer to Making a Call on page 5-65.

Entertainment (audio) related command

Voice command

Function

Corresponding audio

source

(Go to/Play) Bluetooth (Audio)

Switches the audio source to BT audio.
Can also switch to each audio source by similarly us‐
ing commands such as FM, AM, or USB.

All

Play Artist {Artist name}

Plays the selected artist.

USB

Navigation related command

*

For the navigation screen voice commands, refer to the separate navigation system manual.

NOTE



Some commands cannot be used depending on the grade and specification.



Some commands cannot be used depending on the device connection conditions and the
use conditions.



The commands are examples of the available commands.

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Settings

NOTE
Depending on the grade and specification, the screen display may differ.

Select the

icon on the home screen and display the Settings screen.

Switch the tab and select the setting item you want to change.
You can customize settings in the setup display as follows:

Tab

Item

Function

AD-Disp

Height
Brightness Control
Other

Refer to Active Driving Display on page 4-56.

Display

Refer to Volume/Display/Sound Controls on page 5-24.

Safety

Distance Recognition Support System
SBS/SCBS
Other

Refer to Personalization Features on page
9-10.

Sound

Refer to Volume/Display/Sound Controls on page 5-24.

Clock

Adjust Time

Displays the currently set time is displayed.
Press to advance the hour/minute, and select

to move the hour/minute back.

AM/PM can only be selected with the 12-hour
clock display.

GPS Sync

Synchronizes with GPS when turned on.
When turned off, the time can be changed
from “Adjust Time”.

Time Format

Changes the display between 12 and 24-hour
clock time.

Time Zone Select

When it's not synchronized with GPS, select
the region you want to specify.

Daylight Savings Time

Turns the daylight saving time setting on/off.
When ON, the time advances 1 hour. When
OFF, it returns to normal time.

Vehicle

Rain Sensing Wiper
Door Locks
Other

Refer to Personalization Features on page
9-10.

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Tab

Item

Function

Devices

Bluetooth

Refer to Bluetooth

®

Preparation on page 5-52.

Android Auto

*

An Android Auto™ mode connection can be
set on or off when connecting an Android™
Smartphone.
The setting takes effect directly after switching
on/off.
Displays in gray and cannot be selected if an
Android™ Smartphone is not connected.

Apple CarPlay

*

An Apple CarPlay™ connection can be set on
or off when connecting an iPhone

®

.

For the setting to take effect, it is necessary to
connect the iPhone

®

again.

Displays in gray and cannot be selected if an
iPhone

®

is not connected.

System

Tool Tips

Turns button explanations ON/OFF.

Language

Changes the language.

Temperature

Changes the setting between Fahrenheit and
Celsius.

Distance

Changes the setting between miles and kilome‐
ters.

Music Database Update

Used to update Gracenote

®

. Gracenote

®

is

used with USB Audio, and provides:
1. Supplemental music information (Such as

song name, artist name)

2. Voice recognition assistance for Play Ar‐

tist and Play Album

Gracenote

®

can be downloaded from the Maz‐

da Handsfree Website.
Refer to Gracenote

®

Database on page 5-39.

Restore All Factory Settings

Memory and settings are initialized to the fac‐
tory settings.
The initialization launches by selecting the

button.

About

Agreements and
Disclaimers

Verify the disclaimer and agree.

Version Information

Can verify the current audio unit OS version
and Gracenote

®

Database version.

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Applications

NOTE
Depending on the grade and specification, the screen display may differ.

Select the icon on the home screen to display the Applications screen. The following
information can be verified.

Top screen

Item

Function

SiriusXM Travel Link

―

Refer to How to use SiriusXM
Travel Link

®

on page 5-34.

HD Radio™ Traffic Map

―

―

Fuel Economy Monitor

Fuel Consumption Display

Refer to Fuel Economy Monitor
on page 4-99.

Vehicle Status Monitor

Warning Guid‐
ance

Warnings currently active can be
verified.

Refer to If a Warning Light
Turns On or Flashes on page
7-28.

Maintenance

Scheduled Maintenance
Tire Rotation
Oil Change

Refer to Maintenance Monitor
on page 6-16.

Apple CarPlay

*

―

Refer to How to use Apple Car‐
Play on page 5-42.

Android Auto

*

―

Refer to How to use Android
Auto™ mode on page 5-45.

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Troubleshooting

Mazda Bluetooth

®

Hands-Free Customer Service

If you have any problems with Bluetooth

®

, contact our toll-free customer service center.



U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect



Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca



Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx

Bluetooth

®

Device pairing, connection problems

Symptom

Cause

Solution method

Unable to perform pairing

―

Make sure that the Bluetooth

®

de‐

vice is compatible with the Blue‐
tooth

®

unit, and that Bluetooth

®

and

Find Mode

*1

are on and the airplane

mode is off in the Bluetooth

®

device

setting. Turn off the power of the
Bluetooth

®

device once, then turn it

back on. If pairing is still not possi‐
ble after this, contact an Authorized
Mazda Dealer or Mazda Bluetooth

®

Hands-Free Customer Service.

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Symptom

Cause

Solution method

Pairing cannot be performed again

The pairing information paired to
the Bluetooth

®

unit or device is not

recognized correctly.

Perform pairing using the following
procedure:
1. Delete the applicable Blue‐

tooth

®

device on the Mazda

Connect.

2. Delete “Mazda” from the Blue‐

tooth

®

search screen of the

Bluetooth

®

device.

3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth

®

device once, then

turn it back on. If pairing is still not
possible after this, contact an Au‐
thorized Mazda Dealer or Mazda
Bluetooth

®

Hands-Free Customer

Service.

Unable to perform pairing

The Bluetooth

®

function and the

Find Mode/Visible setting

*1

on the

device may turn off automatically
after a period of time has elapsed
depending on the device.

Check whether the Bluetooth

®

func‐

tion and the Find Mode/Visible set‐
ting

*1

on the device are turned on

and pairing or reconnect.

Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly

Disconnects intermittently

The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.

Move the device to a location in
which radio wave interference is
less likely to occur.

Does not connect automatically
when starting the engine

The pairing information is updated
when the device OS is updated.

Perform pairing using the following
procedure:
1. Delete the applicable Blue‐

tooth

®

device on the Mazda

Connect.

2. Delete “Mazda” from the Blue‐

tooth

®

search screen of the

Bluetooth

®

device.

3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth

®

device once, then

turn it back on. If pairing is still not
possible after this, contact an Au‐
thorized Mazda Dealer or Mazda
Bluetooth

®

Hands-Free Customer

Service.

*

1 Setting which detects the existence of a device external to the Bluetooth

®

unit.

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NOTE



When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth

®

unit.



If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth

®

search on your mobile device once again, and pair to a newly detected

“Mazda”.



Before you pair your device, make sure that Bluetooth

®

is “ON”, both on your phone and

on the vehicle.



If Bluetooth

®

-enabled devices are used in the following locations or conditions,

connection via Bluetooth

®

may not be possible.



The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.



The device contacts or is covered by a metal object or body.



The device is set to power-saving mode.



Different Bluetooth

®

-enabled devices can be used for Bluetooth

®

Hands-Free and

Bluetooth

®

audio. For example, device A can be connected as a Bluetooth

®

Hands-Free

device and device B can be connected as a Bluetooth

®

audio device. However, the

following may occur when they are used at the same time.



The Bluetooth

®

connection of the device is disconnected.



Noise occurs in the Hands-Free audio.



Hands-Free operates slowly.

Voice recognition related problems

Symptom

Cause

Solution method

Poor voice recognition



Excessive, slow speech.



Excessive, forceful speech
(shouting).



Speaking before the beep sound
has ended.



Loud noise (speaking or noise
from outside/inside vehicle).



Airflow from A/C is blowing
against the microphone.



Speaking in off-standard expres‐
sions (dialect).

Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni‐
tion ability will improve if no stop is
placed between the numbers.

False recognition of numbers

Poor voice recognition

There is a malfunction in the micro‐
phone.

A poor connection or malfunction
with the microphone may have oc‐
curred. Consult an Authorized Maz‐
da Dealer.

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Symptom

Cause

Solution method

Phone-related voice recognition is
disabled

There is a problem with the connec‐
tion between the Bluetooth

®

unit

and the device.

If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.

Names in the phonebook are not
easily recognized

The Bluetooth

®

system is under a

condition in which recognition is
difficult.

By carrying out the following meas‐
ures, the rate of recognition will im‐
prove.



Clear memory from the phone‐
book which is not used very of‐
ten.



Avoid shortened names, use full
names. (Recognition improves
the longer the name is. By not us‐
ing names such as “Mom”,
“Dad”, recognition will improve.)

When operating the audio, a song
name is not recognized

Song names cannot be recognized
by voice.

―

You want to skip guidance

―

Guidance can be skipped by quickly
pressing and releasing the talk but‐
ton.

Regarding problems with calls

Symptom

Cause

Solution method

When starting a call, vehicle noise
from the other party can be heard

For about 3 seconds after starting a
call, the Bluetooth

®

unit's Noise

Suppression function requires time
to adapt to the call environment.

This does not indicate a problem
with the device.

The other party cannot be heard or
the speaker's voice is quiet

The volume is set at zero or low.

Increase the volume.

Other problems

Symptom

Cause

Solution method

The indication for the remaining
battery is different between the ve‐
hicle and the device

The indication method is different
between the vehicle and the device.

―

When a call is made from the vehi‐
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear

The number has not been registered
into the phonebook.

If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.

The cell phone does not synchronize
with the vehicle regarding the in‐
coming/outgoing call record

Some types of cell phones do not
synchronize automatically.

Operate the cell phone for synchro‐
nization.

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