Mazda 3 (2022 year). Manual in english — page 18
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Mazda Radar Cruise Control
Warning beep type
Notification content
(MRCC) System Warnings*
The beep sounds in-
The distance between
termittently while the
your vehicle and the
The Mazda Radar Cruise Control
(MRCC) system warnings notify the
Mazda Radar Cruise
vehicle ahead is too
Control with Stop &
close. Check the safety
driver of system malfunctions and
cautions on use when required.
Go function (MRCC
of the surrounding
with Stop & Go func-
area and reduce vehi-
Check based on the beep sound.
tion) is operating.
cle speed.
Warning beep type
Notification content
▼ Excessive Speed Warning
The vehicle speed is
slower than 25 km/h
If the vehicle speed exceeds the speed
The beep sounds 1
(16 mph) and the
limit sign displayed in the active driving
time while the Mazda
Mazda Radar Cruise
display/instrument cluster, the area
Radar Cruise Control
Control (MRCC) sys-
around the speed limit sign flashes in
(MRCC) is operating
tem has been can-
amber and the warning sound is
celed.
activated at the same time. If the
The distance between
vehicle speed continues to exceed the
The beep sounds in-
your vehicle and the
displayed speed limit sign, the
termittently while the
vehicle ahead is too
indication stops flashing and remains
Mazda Radar Cruse
close. Check the safety
on.
Control (MRCC) is op-
of the surrounding
▼ Collision warning*
erating.
area and reduce vehi-
cle speed.
If there is a possibility of a collision
with a vehicle ahead, a warning sound
▼ Mazda Radar Cruise Control with
is activated at the same time as the
Stop & Go function (MRCC with
warning indications are displayed in
Stop & Go function) System
the instrument cluster or active driving
Warnings*
display.
The Mazda Radar Cruise Control with
▼ Door-ajar Warning Beep
Stop & Go function (MRCC with Stop
& Go function) system warnings notify
A warning beep is activated if the
the driver of system malfunctions and
vehicle is driven with any door or
cautions on use when required.
liftgate ajar. Drive the vehicle after
Check based on the beep sound.
closing the doors and liftgate.
Warning beep type
Notification content
▼ Battery Saving Mode Warning
Sound
If a malfunction occurs
The beep sounds 1
in the system, make
A warning sound is activated when the
time while the Mazda
sure that the Mazda
vehicle goes into Battery Saving Mode.
Radar Cruise Control
Radar Cruise Control
Refer to Message Indicated on
with Stop & Go func-
with Stop & Go func-
Multi-information Display on page
tion (MRCC with Stop
tion (MRCC with Stop
7-40.
& Go function) is op-
& Go function) has
The warning sound will stop just after
erating.
been canceled.
starting the engine.
7-48
*Some models.
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
2. Turn the lever to the right to unlock
When Liftgate/Trunk Lid
the liftgate.
Cannot be Opened
▼ When Liftgate/Trunk Lid Cannot
be Opened
If the battery is dead, the liftgate/trunk
lid cannot be unlocked and opened.
In this case, the liftgate/trunk lid can
be unlocked by taking care of the dead
battery situation.
Refer to Jump-Starting on page 7-17.
If the liftgate/trunk lid cannot be
(4-door)
unlocked even if the dead battery
situation has been resolved, the
1. Open the cover.
electrical system may have a
malfunction.
In this case, the liftgate/trunk lid can
be opened using the following
procedure as an emergency measure.
(5-door)
1. Wrap the end of a flathead
screwdriver in a cloth and remove
the cover on the interior surface of
the liftgate using it.
2.
(With theft-prevention cover)
Open the cap.
7-49
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
3.
(With theft-prevention cover)
(Type A)
Turn the screw counterclockwise
and remove it.
(Type B)
4.
(With theft-prevention cover)
Remove the theft-prevention cover.
After performing this emergency
measure, have the vehicle inspected at
an Authorized Mazda Dealer as soon
as possible.
5. Move the lever to the left to fold
the seatback.
6. Move the lever to the left to open
the trunk lid.
7-50
If Trouble Arises
Active Driving Display Does Not Operate
If the Active Driving
Display Does Not
Operate*
▼ If the Active Driving Display Does
Not Operate
If the active driving display does not
operate, switch the ignition off and
then restart the engine. If the active
driving display does not operate even
with the engine restarted, have the
vehicle inspected at an Authorized
Mazda Dealer.
*Some models.
7-51
If Trouble Arises
Windshield Wipers Operate at High Speed
Windshield Wipers
Operate at High Speed
▼ Windshield Wipers Operate at
High Speed
The windshield wipers may operate at
high speed if there is a problem with
the wiper control. If the windshield
wipers operate at high speed
regardless of the wiper switch
operation, have your vehicle inspected
by an Authorized Mazda Dealer.
7-52
Customer Information and Reporting
8
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance
8-2
Cell Phones
8-18
Customer Assistance
Cell Phones Warning
8-18
(U.S.A.)
8-2
Customer Assistance
Event Data Recorder
8-19
(Canada)
8-6
Event Data Recorder (U.S.A. and
Customer Assistance (Puerto
Canada)
8-19
Rico)
8-8
Customer Assistance
Recording of Vehicle Data
8-20
(Mexico)
8-9
Recording of Vehicle Data
8-20
Mazda Importer/Distributors
Uniform Tire Quality Grading System
. . . . . . . . . . . 8-11
(UTQGS)
8-21
Importer/Distributor
8-11
Uniform Tire Quality Grading
System (UTQGS)
8-21
Reporting Safety Defects
8-12
Reporting Safety Defects
Tire Information (U.S.A.)
8-23
(U.S.A.)
8-12
Tire Labeling
8-23
Reporting Safety Defects
Location of the Tire Label
(Canada)
8-14
(Placard)
8-27
Tire Maintenance
8-29
Warranty
8-15
Vehicle Loading
8-31
Warranties for Your Mazda
Steps for Determining the Correct
. . . . . . . . . . .. 8-15
Load Limit
8-34
Outside the United States/
Canada
8-15
Declaration of Conformity
8-35
Registering Your Vehicle in A
Declaration of Conformity
Foreign Country (Except United
. . . . . . . . . . .. 8-35
States and Canada)
8-16
Add-On Non-Genuine Parts and
Accessories
8-17
8-1
Customer Information and Reporting Safety Defects
Customer Assistance
If it becomes necessary to have the
Customer Assistance
components or wiring system for the
(U.S.A.)
supplementary restraint system
modified to accommodate a person
▼ Customer Assistance
with certain medical conditions in
accordance with a certified
Your complete and permanent
physician, go to STEP 2.
satisfaction is our business. We are
here to serve you. All Authorized
▼ STEP 2: Contact Mazda North
Mazda Dealers have the knowledge
American Operations
and the tools to keep your Mazda
vehicle in top condition.
If for any reason you feel the need for
If you have any questions or
further assistance after contacting your
recommendations for improvement
dealership management or it becomes
regarding the service of your Mazda
necessary to have the components or
vehicle or servicing by Mazda Dealer
wiring system for the supplementary
personnel, we recommend that you
restraint system modified to
take the following steps:
accommodate a person with certain
medical conditions in accordance with
NOTE
a certified physician, you can reach
If it becomes necessary to have the
Mazda North American Operations by
components or wiring system for the
one of the following ways.
supplementary restraint system
modified to accommodate a person
Log on: at www.MazdaUSA.com
with certain medical conditions in
accordance with a certified physician,
Answers to many questions, including
contact an Authorized Mazda Dealer.
how to locate or contact a local Mazda
For more information, go to NHTSA
dealership in the U.S., can be found
website www.safercar.gov (VEHICLE
here.
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
E-mail: click on “Contact Us” located
on the bottom of the page at
▼ STEP 1: Contact Your Mazda
www.mazdausa.com under “Help”
Dealer
Discuss the matter with an Authorized
By phone at: 1 (800) 222-5500
Mazda Dealer. This is the quickest and
best way to address the issue.
By letter at:
ATTN: Customer Experience Center
If your concern has not been
Mazda North American Operations
resolved by the CUSTOMER
200 Spectrum Center Drive Suite 100
RELATIONS, SALES, SERVICE, or
Irvine, California 92618
PARTS MANAGER, then please
P.O. Box 19734
contact the GENERAL MANAGER of
Irvine, CA 92623-9734
the dealership or the OWNER.
8-2
Customer Information and Reporting Safety Defects
Customer Assistance
In order to serve you efficiently and
You are required to resort to BBB
effectively, please help us by providing
AUTO LINE before exercising rights or
the following information:
seeking remedies under the Federal
1. Your name, address, and telephone
Magnuson-Moss Warranty Act, 15
number
U.S.C. § 2301 et seq. To the extent
2. Year and model of vehicle
permitted by the applicable state
3. Vehicle Identification Number (17
“Lemon Law”, you are also required to
digits, noted on your registration or
resort to BBB AUTO LINE before
title or located on the upper
exercising any rights or seeking
driver's side corner of the dash)
remedies under the “Lemon Law”. If
4. Purchase date and current mileage
you choose to seek remedies that are
5. Your dealer's name and location
not created by the Magnuson-Moss
6. Your question(s)
Warranty Act or the applicable state
“Lemon Law”, you are not required to
If you live outside the U.S.A., please
first use BBB AUTO LINE.
contact your nearest Mazda
Distributor.
The whole process normally takes 40
days or less. The arbitration decision is
▼ STEP 3: Contact Better Business
not binding on you or Mazda unless
Bureau (BBB)
you accept the decision. For more
Mazda North American Operations
information about BBB AUTO LINE,
realizes that mutual agreement on
including current eligibility standards,
some issues may not be possible. As a
please call 1-800-955-5100 or visit
final step to ensure that your concerns
the BBB website at www.bbb.org/
are being fairly considered, Mazda
autoline.
North American Operations has
agreed to participate in a dispute
Being truly committed to customer
settlement program administered by
satisfaction is more than a phrase with
the Better Business Bureau (BBB)
Mazda. We hope to satisfy every
system, at no cost to you the
customer directly, but if there is ever a
consumer.
question about our decision, Mazda
believes in providing a fast, fair and
BBB AUTO LINE works with consumers
free method such as the BBB AUTO
and the manufacturer in an attempt to
LINE to ensure Mazda delivers on our
reach a mutually acceptable resolution
commitment to do the right thing for
of any warranty related concerns. If the
our customers!
BBB is not able to facilitate a
▼ California Customers
settlement they will provide an
informal hearing before an arbitrator.
1. Mazda North American Operations
participates in a mediation/
arbitration program administered
by BBB AUTO LINE, a Division of
BBB National Programs, Inc. [1676
International Drive, Suite 550
McLean, Virginia 22102] through
local Better Business Bureaus. BBB
8-3
Customer Information and Reporting Safety Defects
Customer Assistance
AUTO LINE and Mazda have been
days if you did not first contact
certified by the Arbitration
Mazda about your problem, or a
Certification Program of the
delay of up to 30 days if the
California Department of
arbitrator requests an inspection/
Consumer Affairs.
report by an impartial technical
2.
If you have a problem arising under
expert or further investigation and
a Mazda written warranty, we
report by BBB AUTO LINE.
encourage you to bring it to our
6.
You are required to use BBB AUTO
attention. If we are unable to
LINE before asserting in court any
resolve it, you may file a claim with
rights or remedies conferred by
BBB AUTO LINE. Claims must be
California Civil Code Section
filed with BBB AUTO LINE within six
1793.22. You are also required to
(6) months after the expiration of
use BBB AUTO LINE before
the warranty.
exercising rights or seeking
3.
To file a claim with BBB AUTO LINE,
remedies created by Title I of the
call 1-800-955-5100. There is no
Magnuson-Moss Warranty Act, 15
charge for the call.
U.S.C. sec. 2301 et seq. If you
4.
In order to file a claim with BBB
choose to seek redress by pursuing
AUTO LINE, you will have to
rights and remedies not created by
provide your name and address,
California Civil Code Section
the brand name and vehicle
1793.22 or Title I of the
identification number (VIN) of your
Magnuson-Moss Warranty Act,
vehicle, and a statement of the
resort to BBB AUTO LINE is not
nature of your problem or
required by those statutes.
complaint. You will also be asked to
7.
California Civil Code Section
provide: the approximate date of
1793.2 (d) requires that, if Mazda
your acquisition of the vehicle, the
or its representative is unable to
vehicle's current mileage, the
repair a new motor vehicle to
approximate date and mileage at
conform to the vehicle's applicable
the time any problem(s) were first
express warranty after a reasonable
brought to the attention of Mazda
number of attempts, Mazda may be
or one of our dealers, and a
required to replace or repurchase
statement of the relief you are
the vehicle. California Civil Code
seeking.
Section 1793.22 (b) creates a
5.
BBB AUTO LINE staff may try to
presumption that Mazda has had a
help resolve your dispute through
reasonable number of attempts to
mediation. If mediation is not
conform the vehicle to its
successful, or if you do not wish to
applicable express warranties if,
participate in mediation, claims
within 18 months from delivery to
within the program's jurisdiction
the buyer or 18,000 miles on the
may be presented to an arbitrator
vehicle's odometer, whichever
at an informal hearing. The
occurs first, one or more of the
arbitrator's decision should
following occurs:
ordinarily be issued within 40 days
The same nonconformity [a
from the time your complaint is
failure to conform to the written
filed; there may be a delay of 7
warranty that substantially impairs
8-4
Customer Information and Reporting Safety Defects
Customer Assistance
the use, value or safety of the
or multiple damages, attorneys'
vehicle] results in a condition that
fees, or consequential damages
is likely to cause death or serious
other than as provided in California
bodily injury if the vehicle is
Civil Code Section 1794 (a) and
driven AND the nonconformity
(b).
has been subject to repair two or
10.You may reject the decision issued
more times by Mazda or its
by a BBB AUTO LINE arbitrator. If
agents AND the buyer or lessee
you reject the decision, you will be
has directly notified Mazda of the
free to pursue further legal action.
need for the repair of the
The arbitrator's decision and any
nonconformity; OR
findings will be admissible in a
The same nonconformity has
court action.
been subject to repair 4 or more
11.If you accept the arbitrator's
times by Mazda or its agents
decision, Mazda will be bound by
AND the buyer has notified
the decision, and will comply with
Mazda of the need for the repair
the decision within a reasonable
of the nonconformity; OR
time not to exceed 30 days after we
The vehicle is out of service by
receive notice of your acceptance
reason of repair of
of the decision.
nonconformities by Mazda or its
12.Please call BBB AUTO LINE at
agents for a cumulative total of
1-800-955-5100 for further details
more than 30 calendar days after
about the program.
delivery of the vehicle to the
buyer.
NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation
8.
The following remedies may be
sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9.
The following remedies may not be
sought in BBB AUTO LINE: punitive
8-5
Customer Information and Reporting Safety Defects
Customer Assistance
▼
STEP 3: Contact the Mazda
Customer Assistance
Customer Relations Department
(Canada)
If still not substantially satisfied,
▼ Satisfaction Review Process
contact the Customer Relations
Department, Mazda Canada Inc., 55
Your complete and permanent
Vogell Road, Richmond Hill, Ontario,
satisfaction is of primary concern to
L4B 3K5 Canada TEL: 1 (800)
Mazda. All Authorized Mazda Dealers
263-4680.
have both the knowledge and tools to
Provide the Department with the
keep your Mazda in top condition. In
following information:
our experience, any questions,
problems, or complaints regarding the
1. Your name, address and telephone
operation of your Mazda or any other
number
general service transactions are most
2. Year and model of vehicle
effectively resolved by your dealer. If
3. Vehicle Identification Number
the cause of your dissatisfaction
(VIN). Refer to the Vehicle
cannot adequately be addressed by
Identification Number on page
normal dealership procedures, we
9-2 for the location of the VIN.
recommend that you take the
4. Purchase date
following steps:
5. Present odometer reading
6. Your dealer's name and location
▼ STEP 1: Contact the Mazda Dealer
7. The nature of your problem and/or
Discuss the matter with a member of
cause of dissatisfaction
dealership management. If the Service
Manager has already reviewed your
The Department, in cooperation with
concerns, contact the owner of the
the local Mazda Service
dealership or its General Manager.
Representative, will review the case to
determine if everything possible has
▼ STEP 2: Contact the Mazda
been done to ensure your satisfaction.
Regional Office
If you feel that you still require
Please recognize that the resolution of
assistance, ask the dealer Service
service problems in most cases
Manager to arrange for you to meet
requires the use of your Mazda
the local Mazda Service
dealer's service facilities, personnel
Representative. If more expedient,
and equipment. We urge you to follow
contact Mazda Canada Inc. Regional
the above three steps in sequence for
Office nearest you for such
most effective results.
arrangements. Regional Office address
and phone numbers are shown (page
8-8).
8-6
Customer Information and Reporting Safety Defects
Customer Assistance
▼ Mediation/Arbitration Program
CAMVAP uses the services of Provincial
Administrators to assist consumers in
Occasionally a customer concern
scheduling and preparing for their
cannot be resolved through Mazda's
arbitration hearings. However, before
Customer Satisfaction Program. If after
you can proceed with CAMVAP you
exhausting the procedures in this
must follow your Mazda dispute
manual your concern is still not
resolution process as outlined
resolved, you have another option.
previously.
Mazda Canada Inc. participates in an
CAMVAP is fully implemented in all
arbitration program administered by
provinces and territories.
the Canadian Motor Vehicle
Consumers wishing to obtain further
Arbitration Plan (CAMVAP). CAMVAP
information about the Program should
will advise you about how your
contact the Provincial Administrator at
concern may be reviewed and resolved
1 (800) 207-0685, or by contacting
by an independent third party through
the Canadian Motor Vehicle
binding arbitration.
Arbitration Plan Office at:
Your complete satisfaction is the goal
Canadian Motor Vehicle Arbitration
of Mazda Canada Inc. and our dealers.
Plan
Mazda's participation in CAMVAP
235 Yorkland Boulevard, suite 300
makes a valuable contribution to our
North York, Ontario
achieving that goal. There is no charge
M2J 4Y8
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
Provincial Administrators may be
binding on both you and Mazda
reached locally:
Canada Inc.
Province/Territory
CAMVAP Number
▼ Canadian Motor Vehicle
British Columbia & Yu-
Arbitration Plan (CAMVAP)
1 (800) 207-0685
kon Territories
If a specific item of concern arises,
Alberta & Northwest
where a solution cannot be reached
1 (800) 207-0685
Territories
between an owner, Mazda, and/or
one of its dealers (that all parties
Saskatchewan
1 (800) 207-0685
cannot agree upon), the owner may
Manitoba
1 (800) 207-0685
wish to use the services offered by the
Ontario
1 (800) 207-0685
Canadian Motor Vehicle Arbitration
Atlantic Canada
1 (800) 207-0685
Plan (CAMVAP).
Quebec
1 (800) 207-0685
8-7
Customer Information and Reporting Safety Defects
Customer Assistance
▼ Regional Offices
Customer Assistance
REGIONAL OFFICES
COVERING AREAS
(Puerto Rico)
MAZDA CANADA
INC.
▼ Customer Assistance
WESTERN REGION
ALBERTA,
Your complete and permanent
5011 275 STREET
BRITISH COLUMBIA,
satisfaction is our business. That is why
LANGLEY, BRITISH
MANITOBA,
all Authorized Mazda Dealers have the
COLUMBIA
SASKATCHEWAN,
knowledge and the tools to keep your
V4W 0A8
YUKON
Mazda vehicle in top condition.
(778) 369-2100
If you have any questions or
1 (800) 663-0908
recommendations for improvement
MAZDA CANADA
regarding the service of your Mazda
ONTARIO,
INC.
vehicle or servicing by Mazda Dealer
NEW BRUNSWICK,
CENTRAL REGION
personnel, we recommend that you
NOVA SCOTIA,
55 VOGELL ROAD,
take the following steps:
PRINCE EDWARD IS-
RICHMOND HILL,
LAND,
▼ STEP 1
ONTARIO, L4B 3K5
NEWFOUNDLAND
1 (800) 263-4680
Discuss the matter with an Authorized
MAZDA CANADA
Mazda Dealer. This is the quickest and
INC.
best way to address the issue. If your
QUEBEC REGION
concern has not been resolved by the
6111 ROUTE TRANS-
CUSTOMER RELATIONS, SALES,
CANADIENNE
QUEBEC
SERVICE, or PARTS MANAGER, then
POINTE CLAIRE, QUE-
please contact the GENERAL
BEC
MANAGER of the dealership or the
H9R 5A5
OWNER.
(514) 694-6390
▼ STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-11.
Please help us by providing the
following information:
1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
8-8
Customer Information and Reporting Safety Defects
Customer Assistance
4.
Purchase date and current mileage
Customer Assistance
5.
Your dealer's name and location
6.
Your question(s)
(Mexico)
▼ Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼ Contact Your Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any
modifications to this system.
8-9
Customer Information and Reporting Safety Defects
Customer Assistance
Log on: at
Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.
E-mail: click on “Contactanos” at the
top of the page at
By phone at: 01 800 01 MAZDA
(62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).
In order to serve you efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
8-10
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
▼ SAIPAN
Importer/Distributor
Pacific International Marianas, Inc.
▼ U.S.A.
(d.b.a. Midway Motors)
Mazda North American Operations
P.O. Box 887 Saipan, MP 96950
200 Spectrum Center Drive Suite 100
TEL: (670) 234-7524
Irvine, California 92618
P.O. Box 19734
Triple J Saipan, Inc.
Irvine, CA 92623-9734 U.S.A.
(d.b.a. Triple J Motors)
TEL: 1 (800) 222-5500 (in U.S.A.)
P.O. Box 500487 Saipan, MP
(949) 727-1990 (outside U.S.A.)
96950-0487
TEL: (670) 234-7133/3051
▼ CANADA
▼ AMERICAN SAMOA
Mazda Canada Inc.
Polynesia Motors, Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
TEL: (684) 699-9347
▼ PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto
Rico 00919-1850
TEL: (787) 641-1777
▼ MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
▼ GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam
96931
TEL: (671) 649-6555
8-11
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (U.S.A.)
▼ Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying Mazda Motor Corporation
(Your Mazda Importer/Distributor).
If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your dealer, or Mazda Motor Corporation (Your Mazda Importer/
Distributor).
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write
to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590.
You can also obtain other information about motor vehicle safety from http://
8-12
Customer Information and Reporting Safety Defects
Reporting Safety Defects
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown
in this manual.
Refer to CANADA on page 8-11.
Refer to PUERTO RICO/U.S. Virgin Island on page 8-11.
Refer to MEXICO on page 8-11.
Refer to GUAM on page 8-11.
Refer to SAIPAN on page 8-11.
Refer to AMERICAN SAMOA on page 8-11.
8-13
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)
▼ Reporting Safety Defects
Canadian customers who wish to report a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to the Road Safety website at:
8-14
Customer Information and Reporting Safety Defects
Warranty
Warranties for Your
Outside the United
Mazda
States/Canada
▼ Warranties for Your Mazda
▼ Outside the United States/Canada
New Vehicle Limited Warranty
Government regulations in the United
Powertrain Limited Warranty
States/Canada require that
Safety Restraint System Limited
automobiles meet specific emission
Warranty
regulations and safety standards.
Anti-perforation Limited Warranty
Therefore, vehicles built for use in the
Federal Emission Control Warranty/
United States/Canada may differ from
California Emission Control Warranty
those sold in other countries.
Emission Defect Warranty
The differences may make it difficult or
Emission Performance Warranty
even impossible for your vehicle to
Emission Control Warranty
receive satisfactory servicing in other
Replacement Parts and Accessories
countries. We strongly recommend
Limited Warranty
that you NOT take your Mazda outside
Tire Warranty
the United States/Canada.
NOTE
United States
Warranty information varies depending
However, in the event that you are
on the country. Refer to the Warranty
moving to Canada permanently,
Booklet for detailed warranty
Mazda vehicles built for use in the
information.
United States could be eligible for
exportation to Canada with specific
vehicle modifications to comply with
the Canadian Motor Vehicle Safety
Standards (CMVSS).
Canada
However, in the event that you are
moving to the United States
permanently, Mazda vehicles built for
use in Canada could be eligible for
exportation to the United States with
specific vehicle modifications to
comply with the United States Federal
Motor Vehicle Safety Standards
(FMVSS).
8-15
Customer Information and Reporting Safety Defects
Warranty
NOTE
Registering Your Vehicle
The above is applicable for a
permanent import/export situation
in A Foreign Country
and not related to travelers on
(Except United States and
vacation.
Canada)
You may have the following problems
if you do take your vehicle outside of
▼ Registering Your Vehicle in A
the United States/Canada:
Foreign Country
Recommended fuel may be
Registering your vehicle in a foreign
unavailable. Any kind of leaded fuel
country may be problematic
or low-octane fuel will affect vehicle
depending on whether it meets the
performance and damage the
specific emission and safety standards
emission controls and engine.
of the country in which the vehicle will
Proper repair facilities, tools, testing
be driven. Consequently, your vehicle
equipment, and replacement parts
may require modifications at personal
may not be available.
expense in order to meet the
Please refer to your Manufacturer's
regulations.
Warranty Booklet for more
In addition, you should be aware of
information.
the following issues:
Satisfactory vehicle servicing may be
difficult or impossible in another
country.
The fuel specified for your vehicle may
be unavailable.
Parts, servicing techniques, and tools
necessary to maintain and repair your
vehicle may be unavailable.
There might not be an Authorized
Mazda Dealer in the country you plan
to take your vehicle.
The Mazda warranty is valid only in
certain countries.
8-16
Customer Information and Reporting Safety Defects
Warranty
Be very careful in choosing and
Add-On Non-Genuine
installing add-on electrical
Parts and Accessories
equipment, such as mobile
telephones, two-way radios, stereo
▼ Add-On Non-Genuine Parts and
systems, and car alarm systems:
Accessories
Incorrectly choosing or installing
improper add-on equipment or
Non-genuine parts and accessories for
choosing an improper installer is
Mazda vehicles can be found in stores.
dangerous. Essential systems could be
These may fit your vehicle, but they are
damaged, causing engine stalling,
not approved by Mazda for use with
air-bag (SRS) activation,
Mazda vehicles. When you install
ABS/TCS/DSC inactivation, or a fire in
non-genuine parts or accessories, they
the vehicle.
could affect your vehicle's
performance or safety systems; the
Mazda assumes no responsibility for
Mazda warranty doesn't cover this.
death, injury, or expenses that may
Before you install any non-genuine
result from the installation of add-on
parts or accessories, consult an
non-genuine parts or accessories.
Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda
Dealer before you install non-genuine
parts or accessories:
Improperly designed parts or
accessories could seriously affect your
vehicle's performance or safety
systems. This could cause you to have
an accident or increase your chances of
injuries in an accident.
8-17
Customer Information and Reporting Safety Defects
Cell Phones
Cell Phones Warning
▼ Cell Phones Warning
WARNING
Please comply with the legal
regulations concerning the use of
communication equipment in vehicles
in your country:
Use of any electrical devices such as
cell phones, computers, portable
radios, vehicle navigation or other
devices by the driver while the vehicle
is moving is dangerous. Dialing a
number on a cell phone while driving
also ties-up the driver's hands. Use of
these devices will cause the driver to
be distracted and could lead to a
serious accident. If a passenger is
unable to use the device, pull off the
right-of-way to a safe area before use.
If use of a cell phone is necessary
despite this warning, use a hands-free
system to at least leave the hands free
to drive the vehicle. Never use a cell
phone or other electrical devices while
the vehicle is moving and, instead,
concentrate on the full-time job of
driving.
8-18
Customer Information and Reporting Safety Defects
Event Data Recorder
To read data recorded by an EDR,
Event Data Recorder
special equipment is required, and
(U.S.A. and Canada)
access to the vehicle or the EDR is
needed. In addition to the vehicle
▼ Event Data Recorder
manufacturer, other parties, such as
law enforcement, that have the special
This vehicle is equipped with an event
equipment, can read the information if
data recorder (EDR). The main
they have access to the vehicle or the
purpose of an EDR is to record, in
EDR.
certain crash or near crash-like
situations, such as an air bag
Mazda will not disclose any of the data
deployment or hitting a road obstacle,
recorded in an EDR to a third party
data that will assist in understanding
unless:
how a vehicle’s systems performed.
The EDR is designed to record data
A written agreement from the vehicle
related to vehicle dynamics and safety
owner or the lessee is obtained
systems for a short period of time,
Officially requested by the police or
typically 30 seconds or less. The EDR in
other law enforcement authorities
this vehicle is designed to record such
Used as a defense for Mazda in a
data as:
lawsuit, claim, or arbitration
Ordered by a judge or court
How various systems in your vehicle
were operating;
However, if necessary Mazda will:
Whether or not the driver and
Use the data for research on Mazda
passenger safety belts were buckled/
vehicle performance, including
fastened;
safety.
How far (if at all) the driver was
Disclose the data or the summarized
depressing the accelerator and/or
data to a third party for research
brake pedal; and,
purposes without disclosing vehicle
How fast the vehicle was traveling.
or owner identification information.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
NOTE:
EDR data are recorded by your vehicle
only if a non-trivial crash or near
crash-like situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded. However,
other parties, such as law
enforcement, could combine the EDR
data with the type of personally
identifying data routinely acquired
during a crash investigation.
8-19
Customer Information and Reporting Safety Defects
Recording of Vehicle Data
Officially requested by the police or
Recording of Vehicle
other law enforcement authorities
Data
For statistical processing by a
research institution after processing
▼ Recording of Vehicle Data
the data so that identification of the
owner or the vehicle is impossible
This vehicle is equipped with a
computer which records the following
main vehicle data related to vehicle
controls, operation, and other driving
conditions.
Recorded data
Vehicle conditions such as engine
speed and vehicle speed
Driving operation conditions such as
accelerator and brake pedals, and
information related to the
environmental circumstances while
the vehicle is driven
Malfunction diagnosis information
from each on-vehicle computer
Information related to controls of
other on-vehicle computers
NOTE
The recorded data may vary depending
on the vehicle grade and optional
equipment. Voice and images are not
recorded.
Data handling
Mazda and its subcontracting parties
may obtain and use the recorded data
for vehicle malfunction diagnosis,
research and development, and quality
improvement.
Mazda will not disclose or provide any
of the obtained data to a third party
unless:
An agreement from the vehicle
owner (agreements from lessor and
lessee for leased vehicle) is obtained
8-20
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
Uniform Tire Quality
WARNING
Grading System (UTQGS)
The traction grade assigned to this tire
is based on braking (straight ahead)
▼ Uniform Tire Quality Grading
traction tests and does not include
System (UTQGS)
acceleration cornering (turning),
hydroplaning, or peak traction
This information relates to the tire
characteristics.
grading system developed by the U.S.
National Highway Traffic Safety
▼ Temperature-A, B, C
Administration for grading tires by
tread wear, traction, and temperature
The temperature grades A (the
performance.
highest), B, and C, represent the tire's
resistance to the generation of heat
▼ Tread Wear
and its ability to dissipate heat when
tested under controlled conditions on
The tread wear grade is a comparative
a specified indoor laboratory test
rating based on the wear rate of the
wheel.
tire when tested under controlled
Sustained high temperature can cause
conditions on a specified government
the material of the tire to degenerate
test course.
and reduce tire life, and excessive
For example, a tire graded 150 would
temperatures can lead to sudden tire
wear one-and-a-half times as well on
failure.
the government course as a tire graded
100.
Grade C corresponds to a level of
performance which all passenger
The relative performance of tires
vehicle tires must meet under the
depends upon the actual conditions of
Federal Motor Vehicle Safety Standard
their use, however, and may depart
No. 109. Grades B and A represent
significantly from the norm because of
higher levels of performance on the
variations in driving habits, service
laboratory test wheel than the
practices and differences in road
minimum required by law.
characteristics and climate.
▼ Traction-AA, A, B, C
The traction grades, from highest to
lowest, are AA, A, B, and C. These
grades represent the tire's ability to
stop on wet pavement as measured
under controlled conditions on
specified government test surfaces of
asphalt and concrete. A tire marked C
may have poor traction performance.
8-21
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
▼ UNIFORM TIRE QUALITY
WARNING
GRADING
Keep your vehicle's tires properly
Quality grades can be found where
inflated and not overloaded:
applicable on the tire sidewall
Driving with improperly inflated or
between tread shoulder and maximum
overloaded tires is dangerous.
section width.
Excessive speed, underinflation, or
For example:
excessive loading, either separately or
TREADWEAR 200 TRACTION AA
in combination, can cause heat
TEMPERATURE A
buildup and possible tire failure. The
UTQGS MARK (example)
temperature grade for this tire is
established for a tire that is properly
inflated and not overloaded.
These grades will be added to the
sidewalls of passenger vehicle tires
over the next several years according to
a schedule established by the NHTSA
and the tire manufacturers.
The grade of tires available as standard
or optional equipment on Mazda
vehicles may vary with respect to
grade.
ALL PASSENGER VEHICLE TIRES MUST
CONFORM TO THESE GRADES AND
TO ALL OTHER FEDERAL TIRE-SAFETY
REQUIREMENTS.
8-22
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
14.Max. permissible inflation pressure
Tire Labeling
P215/65R15 95H is an example of a
▼ Tire Labeling
tire size and load index rating. Here is
Federal law requires tire manufacturers
an explanation of the various
to place standardized information on
components of that tire size and load
the sidewall of all tires. This
index rating. Note that the tire size and
information identifies and describes
load index rating may be different from
the fundamental characteristics of the
the example.
tire and also provides a tire
P
identification number for safety
standard certification and in case of a
Indicates a tire that may be installed on
recall.
cars, SUVs, minivans and light trucks as
designated by the Tire and Rim
▼ Information on Passenger Vehicle
Association (T&RA).
Tires
NOTE
Please refer to the sample below.
If your tire size does not begin with a
letter this may mean it is designated by
either ETRTO (European Tire and Rim
Technical Organization) or JATMA
(Japan Tire Manufacturing
Association).
215
“215” is the nominal width of the tire
in millimeters. This three-digit number
gives the width in millimeters of the
tire from sidewall edge to sidewall
edge. In general, the larger the
1. SAFETY WARNING
number, the wider the tire.
2. Passenger car tire
3. Nominal width of tire in millimeters
65
4. Ratio of height to width (aspect
“65” is the aspect ratio. This two-digit
ratio)
number indicates the tire's ratio of
5. Radial
height to width.
6. Run-flat tire
7. Rim diameter code
R
8. TIN: U.S. DOT tire identification
“R” is the tire construction symbol. R
number
indicates “Radial ply construction”.
9. Load index & speed symbol
10.Severe snow conditions
15
11.Tire ply composition and materials
“15” is the wheel rim diameter in
used
inches.
12.Max. load rating
13.Tread wear, traction and
temperature grades
8-23
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
95
U.S. DOT Tire Identification Number
(TIN)
“95” is the Load Index. This two-or
three-digit number indicates how
This begins with the letters “DOT”
much weight each tire can support.
which indicates the tire meets all
federal standards. The next two
H
numbers or letters are the plant code
“H” is the speed rating. The speed
where it was manufactured, and the
rating denotes the maximum speed for
last four numbers represent the week
which the use of the tire is rated.
and year the tire was manufactured.
For example, the numbers 457 means
Letter Rating
Speed Rating
the 45st week of 1997. After 2000 the
Q
99 mph
numbers go to four digits. For
example, the number 2102 means the
R
106 mph
21th week of 2002. The other
S
112 mph
numbers are marketing codes used at
T
118 mph
the manufacturer's discretion. This
information is used to contact
U
124 mph
consumers if a tire defect requires a
H
130 mph
recall.
V
149 mph
Tire Ply Composition and Materials
W
168* mph
Used
Y
186* mph
The number of plies indicates the
number of layers of rubber-coated
* For tires with a maximum speed capability over
fabric in the tire. In general, the greater
149 mph, tire manufacturers sometimes use the
the number of plies, the more weight a
letters ZR. For tires with a maximum speed
tire can support. Tire manufacturers
capability over 186 mph, tire manufacturers
also must indicate the tire materials,
always use the letters ZR.
which include steel, nylon, polyester,
M+S or M/S: Mud and Snow
and other.
AT: All Terrain.
Maximum Load Rating
AS: All Season. The “M+S” or “M/S”
This number indicates the maximum
indicates that the tire has some
load in kilograms and pounds that can
functional use in mud and snow.
be carried by the tire.
Maximum Permissible Inflation
Pressure
This number is the greatest amount of
air pressure that should ever be put in
the tire under normal driving
conditions.
8-24
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
Tread Wear, Traction and Temperature
EXPLOSION OF TIRE/RIM ASSEMBLY
Grades
DUE TO IMPROPER
MOUNTING-MATCH TIRE
Tread wear: The tread wear grade is a
DIAMETER TO RIM DIAMETER;
comparative rating based on the wear
NEVER EXCEED 40 psi (275 kPa) TO
rate of the tire when tested under
SEAT BEADS-ONLY SPECIALLY
controlled conditions on a specified
TRAINED PERSONS SHOULD
government test course. For example,
MOUNT TIRES.
a tire graded 150 would wear one and
TIRE FAILURE DUE TO
one-half (1 1/2) times as well on the
UNDER-INFLATION/
government course as a tire graded
OVERLOADING/DAMAGE-FOLLOW
100.
OWNER'S MANUAL AND PLACARD
Traction: The traction grades, from
IN VEHICLE-FREQUENTLY CHECK
highest to lowest are AA, A, B, and C.
INFLATION PRESSURE AND INSPECT
The grades represent the tire's ability
FOR DAMAGE.
to stop on wet pavement as measured
under controlled conditions on
▼ Information on Temporary Tires
specified government test surfaces of
Please refer to the sample below.
asphalt and concrete. A tire marked C
may have poor traction performance.
Temperature: The temperature grades
are A (the highest), B and C,
representing the tire's resistance to the
generation of heat and its ability to
dissipate heat when tested under
controlled conditions on a specified
indoor laboratory test wheel.
Snow Tires
In some heavy snow areas, local
governments may require true snow
1.
Temporary tires
tires, those with very deeply cut tread.
2.
Nominal width of tire in millimeters
These tires should only be used in pairs
3.
Ratio of height to width (aspect
or placed on all four wheels. Make
ratio)
sure you purchase snow tires that are
4.
Diagonal
the same size and construction type as
5.
Rim diameter code
the other tires on your vehicle.
6.
Load index & speed symbol
SAFETY WARNING
The following safety warning appears
on the tire's sidewall.
SERIOUS INJURY MAY RESULT FROM:
8-25
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
T115/70D16 90M is an example of a
Letter Rating
Speed Rating
tire size and load index rating. Here is
M
81 mph
an explanation of the various
components of that tire size and load
index rating. Note that the tire size and
load index rating may be different from
the example.
T
Indicates a tire that may be installed on
cars, SUVs, minivans and light trucks as
designated by the Tire and Rim
Association (T&RA).
115
“115” is the nominal width of the tire
in millimeters. This three-digit number
gives the width in millimeters of the
tire from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire.
70
“70” is the aspect ratio. This two-digit
number indicates the tire's ratio of
height to width.
D
“D” is the tire construction symbol. D
indicates “diagonal ply construction”.
16
“16” is the wheel rim diameter in
inches.
90
“90” is the Load Index. This two-or
three-digit number indicates how
much weight each tire can support.
M
“M” is the speed rating. The speed
rating denotes the maximum speed for
which the use of the tire is rated.
8-26
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
Location of the Tire Label
WARNING
(Placard)
Always check the tire inflation
pressures on a regular basis according
▼ Location of the Tire Label (Placard)
to the recommended tire inflation
You will find the tire label containing
pressure on the tire label and in
tire inflation pressure by tire size and
conjunction with the information in
other important information on the
this owner's manual:
driver's side B-pillar or on the edge of
Driving your vehicle with
the driver's door frame.
under-inflated tires is dangerous.
Under-inflation is the most common
SAMPLE
cause of failures in any kind of tire and
may result in severe cracking, tread
separation or “blowout”, with
unexpected loss of vehicle control and
increased risk of injury. Under-inflation
increases sidewall flexing and rolling
resistance, resulting in heat buildup
and internal damage to the tire. It
results in unnecessary tire stress,
▼ Recommended Tire Inflation
irregular wear, loss of control and
Pressure
accidents. A tire can lose up to half of
its air pressure and not appear to be
On the tire label you will find the
flat!
recommended tire inflation pressure in
It is impossible to determine whether
both kPa and psi for the tires installed
or not tires are properly inflated just by
as original equipment on the vehicle. It
looking at them.
is very important that the inflation
pressure of the tires on your vehicle is
▼ Checking Tire Pressure
maintained at the recommended
1. When you check the air pressure,
pressure. You should check the tire
make sure the tires are cold
pressure regularly to insure that the
―meaning they are not hot from
proper inflation pressure is maintained.
driving even a mile.
Refer to Tires on page 9-10.
2. Remove the cap from the valve on
NOTE
one tire.
Tire pressures listed on the vehicle
3. Firmly press a tire gauge onto the
placard or tire information label
valve.
indicate the recommended cold tire
4. Add air to achieve recommended
inflation pressure, measured when the
air pressure.
tires are cold, after the vehicle has
5. If you overfill the tire, release air by
been parked for at least 3 hours. As
pushing on the metal stem in the
you drive, the temperature in the tire
center of the valve. Then recheck
warms up, increasing the tire pressure.
the pressure with your tire gauge.
6. Replace the valve cap.
8-27
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