Mazda Training manual — part 142
Conflict Management
Curriculum Training
53
6
A
I try to avoid unpleasantness for myself
B
I try to win my position
7
A
I try to postpone the issue until I have had time to think it over
B
I will give up some points in exchange for others
8
A
I am usually firm in pursuing my goals
B
I attempt to get all concerns and issues immediately into the open
9
A
I feel that differences are not always worth worrying about
B
I make some effort to get my way
10
A
I am firm in pursuing my goals
B
I try to find a compromise solution
11
A
I attempt to get all concerns and issues immediately into the open
B
I might try to soothe the other’s feelings and preserve our relationship
12
A
I sometimes avoid taking positions which would create controversy
B
I will let them have some of their positions if they will let me have some of mine
13
A
I propose a middle ground
B
I press to get my points made
14
A
I tell the other person my ideas and ask them for theirs
B
I try to show the other person the logic and benefits of my position
15
A
I try to soothe the other’s feelings and preserve our relationship
B
I try to do what is necessary to avoid tensions
16
A
I try not to hurt the other’s feelings
B
I try to convince the other person of the merits of my position
17
A
I am usually firm in pursuing my goals
B
I try to do what is necessary to avoid useless tensions
18
A
If it makes the other happy, I might let them maintain their views
B
I will let them have some of their positions if they will let me have some of mine
Conflict
Management
54
Curriculum Training
19
A
I attempt to get all concerns and issues immediately into the open
B
I try to postpone the issue until I have had time to think it over
20
A
I attempt to immediately work through our differences
B
I try to find a fair combination of gains and losses for both of us
21
A
In approaching negotiations, I try to be considerate of the other person’s views
B
I always lean towards a direct discussion of the problem
22
A
I try to find a position that is intermediate between their views and mine
B
I am assertive
23
A
I am very often concerned with satisfying all our wishes
B
There are times when I let others take responsibility for solving the problem
24
A
If the other’s position seems very important to them, I would try to meet their wishes
B
I try to get the other person to settle for a compromise
25
A
I try to show the other person the logic and benefits of my position
B
In approaching negotiations, I try to be considerate of the other person’s views
26
A
I propose a middle ground
B
I am nearly always concerned with satisfying all our wishes
27
A
I sometimes avoid taking positions which would create controversy
B
If it makes them happy, I might let them maintain their views
28
A
I am usually firm in pursuing my goals
B
I usually seek the other person’s help in working out a solution
29
A
I propose a middle ground
B
I feel that differences are not always worth worrying about
30
A
I try not to hurt others’ feelings
B
I always share the problem with the other person so we can work it out
Conflict Management
Curriculum Training
55
Now complete the scoring sheet, coming to a total for each column. Circle, below, the
letters that you circled for each item on the questionnaire.
Competing
(Forcing)
Collaborating
(Problem Solving)
Compromising
(Sharing)
Avoiding
(Withdrawal)
Accommodating
(Smoothing)
1
A
B
2
B
A
3 A
B
4
A
B
5
A
B
6 B
A
7
B
A
8 A
B
9 B
A
10 A
B
11
A
B
12
B
A
13 B
A
14 B
A
15
B
A
16 B
A
17 A
B
18
B
A
19
A
B
20
A
B
21
B
A
22 B
A
23
A
B
24
B
A
25 A
B
26
B
A
27 A
B
28
B
A
29
A
B
30
B
A
TOTAL
Conflict
Management
56
Curriculum Training
Go through each type briefly, discussing the benefits and drawbacks.
Explain to delegates that the following detail is for reference.
Ask the delegates into which categories they fall – and, if appropriate, how they can
move into the Collaborator style.
The Competitor: Assertive / Uncooperative
Winning is everything and nothing is going to stop you.
Useful when:
• you want to force a solution
• you want to assert your authority
It is not the style to use when you wish to work well with other people, as it ignores others’
feelings and opinions.
The Compromiser: (Middle of the Road)
Winning something, while losing a little, is OK.
Useful when:
• two opponents with equal powers are strongly committed to mutual goals
• you want to achieve a temporary settlement to a complex issue
• you need to get a problem sorted out quickly.
The Avoider: Unassertive / Uncooperative
“This isn’t the right place or time to address this issue.”
However, it can be useful when:
• an issue is trivial or when other more important matters have to be dealt with
• the potential damage of confronting the conflict outweighs the benefits of resolving it
• you want time to let people cool down
• others can resolve the problem more effectively than you can.
The Accommodator: Unassertive / Cooperative
The need to put your own opinion across is less important than maintaining a relationship.
Useful when:
• you want to show that you are reasonable
• the issue is more important to some other person than it is to you
• preserving harmony and avoiding disruption are particularly important
• it would help others to develop by learning from their mistakes.
Нет комментариевНе стесняйтесь поделиться с нами вашим ценным мнением.
Текст