Mazda CX-5 (2019 year). Instruction — part 39

Reversing

The Blind Spot Monitoring (BSM)
warning sound is activated if there is a
possibility of collision with a vehicle
approaching from behind and from the
rear on the left and right sides of the
vehicle.

▼ Lane Departure Warning Sound

*

While the system is operating, if the
system determines that the vehicle may
depart from the lane, it sounds a warning
sound.

NOTE



The volume of the Lane-keep Assist
System (LAS) & Lane Departure
Warning System (LDWS) warning sound
can be changed.
Refer to Personalization Features on
page 9-12.



The type of the Lane-keep Assist System
(LAS) & Lane Departure Warning
System (LDWS) warning sound can be
changed.
Refer to Personalization Features on
page 9-12.

▼ Mazda Radar Cruise Control with

Stop & Go function (MRCC with
Stop & Go function) System
Warnings

*

The Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop &
Go function) system warnings notify the
driver of system problems and precautions
on use when required. Check after hearing
a warning beep sound.

Warning beep

What to check

While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system is operating,
a single beep sound is
heard when “Front Ra‐
dar Sensor Blocked” is
displayed in the mul‐
ti-information display.

Cancel the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system if the radar
sensor (front) becomes
dirty. Clean the area
around the radar sensor
(front).

The beep sounds inter‐
mittently while the vehi‐
cle is being driven.

The distance between
your vehicle and the ve‐
hicle ahead is too close.
Verify the safety of the
surrounding area and re‐
duce vehicle speed.

While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system is operating,
a single beep sound is
heard when “ Front Ra‐
dar Sensor System Mal‐
function” is displayed in
the multi-information
display.

A malfunction in the
system may be indicated.
Check the center display
to verify the problem
and then have your vehi‐
cle inspected by an Au‐
thorized Mazda Dealer.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

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*Some models.

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▼ Excessive Speed Warning

*

If the vehicle speed exceeds the speed
limit sign displayed on the active driving
display, the warning sound is activated and
the area around the speed limit sign
displayed on the active driving display
flashes 3 times in amber, and if the vehicle
speed continues to exceed the displayed
speed limit sign, the indication stops
flashing and remains on.

▼ Collision warning

*

If there is a possibility of a collision with a
vehicle ahead or an obstruction at the rear
of the vehicle, the warning light in the
instrument cluster flashes at the same time
as the warning indication is displayed in
the multi-information display, and a
warning sound is activated intermittently.

If Trouble Arises

Warning/Indicator Lights and Warning Sounds

*Some models.

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When Liftgate Cannot be

Opened

If the battery is dead, the liftgate cannot be
unlocked and opened.
In this case, the liftgate can be unlocked
by taking care of the dead battery
situation.
Refer to Jump-Starting on page 7-14.
If the liftgate cannot be unlocked even if
the dead battery situation has been
resolved, the electrical system may have a
malfunction.
In this case, the liftgate can be opened
using the following procedure as an
emergency measure.
1. Wrap the end of a flathead screwdriver

in a cloth and remove the cover on the
interior surface of the liftgate using it.

Cover

2. (Without power liftgate)

Turn the lever to the right to unlock the
liftgate.

Lever

(With power liftgate)
Push the liftgate while pressing the
lever down.

Lever

After performing this emergency measure,
have the vehicle inspected at an
Authorized Mazda Dealer as soon as
possible.

If Trouble Arises

When Liftgate Cannot be Opened

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If the Active Driving

Display Does Not Operate

If the active driving display does not
operate, switch the ignition off and then
restart the engine. If the active driving
display does not operate even with the
engine restarted, have the vehicle
inspected at an Authorized Mazda Dealer.

If Trouble Arises

Active Driving Display Does Not Operate

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MEMO

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8

Customer Information and Reporting
Safety Defects

Important consumer information including warranties and add-on
equipment.

Customer Assistance. . . . . . . 8-2

Customer Assistance
(U.S.A.). . . . . . . . . . 8-2
Customer Assistance
(Canada). . . . . . . . . ... 8-7
Customer Assistance (Puerto
Rico). . . . . . . . . . ... 8-10
Customer Assistance
(Mexico). . . . . . . . . . 8-11

Mazda Importer/Distributors. . 8-13

Importer/Distributor. . . . ... 8-13

Reporting Safety Defects. . . . 8-14

Reporting Safety Defects
(U.S.A.). . . . . . . . . .. 8-14
Reporting Safety Defects
(Canada). . . . . . . . . . 8-15

Warranty. . . . . . . . . . .. 8-16

Warranties for Your Mazda. .....8-16
Outside the United States/
Canada. . . . . . . . . . 8-17
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada). . . . . . 8-18
Add-On Non-Genuine Parts and
Accessories. . . . . . . . . 8-19

Cell Phones. . . . . . . . . ...8-20

Cell Phones Warning. . . . .. 8-20

Event Data Recorder. . . . . ...8-21

Event Data Recorder (U.S.A. and
Canada). . . . . . . . . ...8-21

Recording of Vehicle Data. . . .. 8-22

Recording of Vehicle Data. . ..8-22

Uniform Tire Quality Grading System
(UTQGS). . . . . . . . . . .. 8-23

Uniform Tire Quality Grading
System (UTQGS). . . . . ... 8-23

Tire Information (U.S.A.). . . ... 8-25

Tire Labeling. . . . . . . .. 8-25
Location of the Tire Label
(Placard). . . . . . . . . . 8-30
Tire Maintenance. . . . . . 8-33
Vehicle Loading. . . . . . ..8-36
Steps for Determining the Correct
Load Limit. . . . . . . . .. 8-42

Declaration of Conformity. . ......8-43

Declaration of Conformity. . . 8-43

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Customer Assistance (U.S.A.)

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).

▼ STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.



If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.



If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP 2.

Customer Information and Reporting Safety Defects

Customer Assistance

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▼ STEP 2: Contact Mazda North American Operations

If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com
under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

Customer Information and Reporting Safety Defects

Customer Assistance

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▼ STEP 3: Contact Better Business Bureau (BBB)

Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding on
you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.bbb.org/autoline.

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!

Customer Information and Reporting Safety Defects

Customer Assistance

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▼ California Customers

1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/

arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certified by the Arbitration Certification
Program of the California Department of Consumer Affairs.

2. If you have a problem arising under a Mazda written warranty, we encourage you to

bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and

address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.

5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If

mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.

6. You are required to use BBB AUTO LINE before asserting in court any rights or

remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.

7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is

unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:

Customer Information and Reporting Safety Defects

Customer Assistance

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

The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicle is driven AND the
nonconformity has been subject to repair two or more times by Mazda or its agents
AND the buyer or lessee has directly notified Mazda of the need for the repair of the
nonconformity; OR



The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR



The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for

money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.

9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple

damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).

10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the

decision, you will be free to pursue further legal action. The arbitrator's decision and any
findings will be admissible in a court action.

11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will

comply with the decision within a reasonable time not to exceed 30 days after we
receive notice of your acceptance of the decision.

12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.

Customer Information and Reporting Safety Defects

Customer Assistance

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Customer Assistance (Canada)

▼ Satisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

▼ STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.

▼ STEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).

▼ STEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on

page 9-2 for the location of the VIN.

4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.

Customer Information and Reporting Safety Defects

Customer Assistance

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▼ Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

▼ Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached locally:

Province/Territory

CAMVAP Number

British Columbia & Yukon Territories

1 (800) 207-0685

Alberta & Northwest Territories

1 (800) 207-0685

Saskatchewan

1 (800) 207-0685

Manitoba

1 (800) 207-0685

Customer Information and Reporting Safety Defects

Customer Assistance

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Province/Territory

CAMVAP Number

Ontario

1 (800) 207-0685

Atlantic Canada

1 (800) 207-0685

Quebec

1 (800) 207-0685

▼ Regional Offices

REGIONAL OFFICES

COVERING AREAS

MAZDA CANADA INC.

WESTERN REGION

5011 275 STREET

LANGLEY, BRITISH COLUMBIA

V4W 0A8

(778) 369-2100

1 (800) 663-0908

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

MAZDA CANADA INC.

CENTRAL REGION
55 VOGELL ROAD,

RICHMOND HILL,

ONTARIO, L4B 3K5

1 (800) 263-4680

ONTARIO,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD ISLAND,

NEWFOUNDLAND

MAZDA CANADA INC.

QUEBEC REGION

6111 ROUTE TRANSCANADIENNE

POINTE CLAIRE, QUEBEC

H9R 5A5

(514) 694-6390

QUEBEC

Customer Information and Reporting Safety Defects

Customer Assistance

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Customer Assistance (Puerto Rico)

Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼ STEP 1

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

▼ STEP 2

If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13.

Please help us by providing the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

Customer Information and Reporting Safety Defects

Customer Assistance

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Customer Assistance (Mexico)

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼ Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.



If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.



If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348

Customer Information and Reporting Safety Defects

Customer Assistance

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