Mazda CX-50 (2023 year). Manual in english — page 16
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
appropriate amount of engine oil
CAUTION
while being careful not to overfill.
Do not drive the vehicle with the high
CAUTION
engine coolant temperature warning
light illuminated. Otherwise, it could
Do not run the engine if the oil
result in damage to the engine.
level is low. Otherwise, it could
result in extensive engine damage.
▼ Power Steering Malfunction
4. Start the engine and check the
Indication/Indicator Light
warning light.
If the light remains illuminated even
though the oil level is normal or after
adding oil, stop the engine
immediately and have your vehicle
The message is displayed if the electric
towed to an Authorized Mazda Dealer.
power steering has a malfunction.
If the message is displayed, stop the
▼ High Engine Coolant Temperature
vehicle in a safe place and do not
Warning Indication
operate the steering wheel. There is no
problem if the indication turns off
when the engine is restarted after
some time has passed. If the indication
displays even after the engine is
restarted, contact an Authorized
Displays if the engine coolant
Mazda Dealer if the message is
temperature has increased excessively.
displayed continuously.
“Elevated Engine Coolant Temp. Drive
NOTE
Slowly” displayed
If the message is displayed, the
Drive slowly to reduce engine load
power steering will not operate
until you can find a safe place to stop
normally. In this case, the steering
the vehicle and wait for the engine to
wheel can still be operated,
cool down.
however, the operation may feel
“Excessive Engine Coolant Temp. Stop
heavy compared to normal, or the
the Vehicle in a Safe Location”
steering wheel could vibrate when
displayed
turning.
Repeatedly jerking the steering
This indicates the possibility of
wheel left and right while the vehicle
overheating. Park the vehicle in a safe
is stopped or moving extremely
place immediately and stop the
slowly will cause the power steering
engine.
system to go into protective mode
Refer to Overheating on page 7-15.
which will make the steering feel
heavy, but this does not indicate a
problem. If this occurs, park the
vehicle safely and wait several
minutes for the system to return to
normal.
7-22
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ ABS Warning Indication/Warning
▼
Brake Control System Warning
Light
Indication/Warning Light
If the ABS warning light stays on while
The warning light illuminates when the
you're driving, the ABS control unit has
system has a malfunction. Have your
detected a system malfunction. If this
vehicle inspected at an Authorized
occurs, your brakes will function
Mazda Dealer.
normally as if the vehicle had no ABS.
▼ Electric Parking Brake (EPB)
Should this happen, consult an
Indication/Indicator Light
Authorized Mazda Dealer as soon as
possible.
NOTE
When the engine is jump-started to
charge the battery, uneven rpm
occurs and the ABS warning light
This warning has the following
may illuminate. If this occurs, it is the
functions:
result of the weak battery and does
Parking brake warning/Indicator light
not indicate an ABS malfunction.
inspection
Recharge the battery.
The brake assist system does not
The light illuminates when the parking
operate while the ABS warning light
brake is applied with the ignition
is illuminated.
switched to START or ON. It turns off
when the parking brake is released.
▼ Master Warning Indication
When the light is flashing
The light flashes if the Electric Parking
Brake (EPB) has a malfunction. If the
light remains flashing even if the
Electric Parking Brake (EPB) switch is
The indication displays if the system
operated, consult an Authorized
has a malfunction.
Mazda Dealer as soon as possible.
Check the reason for the indication
displaying on the center display or
multi-information display.
Refer to If a Warning Light Turns On or
Flashes on page 7-20.
7-23
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Brake Override Warning Indication
If the battery cables are disconnected
and then reconnected, the engine
could be damaged and catch on fire.
▼ i-stop Warning Indication/
Warning Light (Amber)
This message is displayed when the
accelerator pedal and brake pedal are
depressed at the same time while
driving.
Release the accelerator pedal and
depress the brake pedal.
The light turns on/flashes
▼ Check Engine Indication/Light
continuously if the system has a
problem.
Have the vehicle inspected by an
Authorized Mazda Dealer.
▼
Automatic Transmission Warning
If this light illuminates while driving,
Indication/Warning Light
the vehicle may have a problem. It is
important to note the driving
conditions when the light illuminated
and consult an Authorized Mazda
Dealer.
The check engine light may illuminate
The indication/light illuminates when
in the following cases:
the transmission has a problem.
The engine's electrical system has a
CAUTION
problem.
The emission control system has a
If the automatic transmission warning
problem.
indication/light illuminates, the
The fuel-filler cap is missing or not
transmission has an electrical problem.
tightened securely.
Continuing to drive your Mazda in this
The fuel tank level being very low or
condition could cause damage to your
approaching empty.
transmission. Consult an Authorized
If the check engine light remains on, or
Mazda Dealer as soon as possible.
it flashes continuously , do not drive at
▼ AWD Warning Indication/
high speeds and consult an Authorized
Warning Light*
Mazda Dealer as soon as possible.
WARNING
If the check engine light turns on, do
not disconnect the battery cables.
“AWD Malfunction. Front Wheel
Drive Only. Have the Vehicle
7-24
*Some models.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Inspected” is displayed/When the
▼
TCS/DSC Indication/Indicator
light is turned on
Light (Turns on)
The indication is displayed/the light
turns on under the following
conditions. The system may have a
malfunction. Have the vehicle checked
at an Authorized Mazda Dealer.
If the light stays on, the TCS, DSC or
When there is a malfunction in the
the brake assist system may have a
AWD system.
malfunction and they may not operate
correctly. Take your vehicle to an
“Excessive AWD System Load. Drive
Authorized Mazda Dealer.
Slowly Until Warning Light Turns Off.
Vehicle Now in Front Wheel Drive” is
▼ Air Bag/Seat Belt Pretensioner
displayed/When the light is flashing
System Warning Indication/
The indication is displayed/the light
Warning Light
flashes under the following conditions.
Park the vehicle in a safe place and
check that the warning indication light
turns off/ the warning light stops
flashing, and then drive the vehicle.
Contact an Authorized Mazda Dealer
A system malfunction is indicated if the
if the indication is continuously
warning light constantly flashes,
displayed.
constantly illuminates or does not
illuminate at all when the ignition is
When the differential oil temperature
switched ON. If any of these occur,
is excessively high.
consult an Authorized Mazda Dealer
When there is a large difference
as soon as possible. The system may
between the front and rear wheel
not operate in an accident.
rotation, such as when trying to
remove the vehicle from mud.
WARNING
“Mismatched Tire Diameters. Vehicle
Now in Front Wheel Drive” is
Never tamper with the air bag/
displayed/When the light is turned on
pretensioner systems and always have
an Authorized Mazda Dealer perform
The indication is displayed/the light
all servicing and repairs:
turns on under the following
Self-servicing or tampering with the
conditions. Inspect the tire sizes or tire
systems is dangerous. An air bag/
pressures on all 4 wheels. Contact an
pretensioner could accidentally
Authorized Mazda Dealer if the
activate or become disabled causing
indication remains on or the warning
serious injury or death.
light remains illuminated.
When any of the tire diameter is
different.
When any of the tire pressure is
incorrect.
7-25
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Tire Pressure Monitoring System
▼
KEY Warning Indication/Warning
(TPMS) Warning Indication/
Light (Red)
Warning Light (Flashing)
“Keyless Entry System Malfunction.
If there is a problem with the TPMS or
Have the Vehicle Inspected” is
the voltage of a tire pressure sensor
displayed
decreases, the TPMS warning light
flashes and a message is displayed on
This message is displayed if the
the multi-information display. Have
advanced keyless entry & push button
your vehicle inspected by an
start system has a problem.
Authorized Mazda Dealer.
Contact an Authorized Mazda Dealer.
WARNING
CAUTION
If the message is indicated, or the push
Do not drive the vehicle at high
button start indicator light (amber)
speeds if the TPMS warning light turns
flashes, the engine may not start. If the
on or flashes:
engine cannot be started, try starting it
Driving the vehicle at high speeds
using the emergency operation for
while the TPMS warning light is turned
starting the engine, and have the
on or flashing is dangerous because
vehicle inspected at an Authorized
the brake performance and the
Mazda Dealer as soon as possible.
steering wheel operability will be
Refer to Emergency Operation for
reduced. If the vehicle is driven at high
Starting the Engine on page 4-9.
speeds or the brakes are suddenly
applied, it could lead to an accident.
“Key Not Detected” is displayed
Gradually apply the brakes to lower the
If the presence of the key cannot be
vehicle's speed.
detected (dead battery, battery
malfunction, no key), it is displayed
Do not ignore the TPMS warning light
when the driver attempts to start the
when it is turned on or flashing:
engine (push button start operation,
Continuing to drive the vehicle while
brake pedal depression).
ignoring the illumination/flashing of
Displayed when it is determined that
the TPMS warning light is dangerous
a key that was in the vehicle has
because a tire may burst which could
been removed from the vehicle. (Key
lead to an accident. Take appropriate
taken out warning. Other than
measures as soon as possible.
IG-OFF).
7-26
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Security Indicator Light
▼ i-ACTIVSENSE Warning
Indication/Warning Light*
If the security indicator light flashes
continuously while you are driving, do
The indication displays if the system
not shut off the engine. Go to an
has a malfunction.
Authorized Mazda Dealer and have it
Check the reason for the indication
checked. If the engine is shut off while
displaying on the center display or
the indicator light is flashing, you will
multi-information display.
not be able to restart it.
Refer to If a Warning Light Turns On or
Make sure the key is within the
Flashes on page 7-20.
operational range for signal
▼ Exterior Light Warning Indication/
transmission. Switch the ignition off,
Warning Light
and then restart the engine. If the
engine does not start after 3 or more
tries, contact an Authorized Mazda
Dealer.
NOTE
Because the electronic codes are reset
This light illuminates if there is a
when the immobilizer system is
malfunction in the exterior lights
repaired, the keys are needed. Make
(except license plate lights). Have your
sure to bring all the keys to an
vehicle inspected by an Authorized
Authorized Mazda Dealer so that they
Mazda Dealer.
can be programmed.
CAUTION
▼ High Beam Control System (HBC)
Warning Indication/Warning Light
Do not drive the vehicle while an
(Amber)*
exterior light has a malfunction. Poor
visibility, and not being able to signal
braking and turns may cause an
accident. In addition, if the vehicle is
driven with the lights not turned on, it
may conflict with laws and regulations
The light remains turned on if there is a
due to poor maintenance.
problem with the system. Have your
vehicle inspected at an Authorized
Mazda Dealer.
*Some models.
7-27
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Low Fuel Warning Indication/
▼
Engine Oil Level Warning
Warning Light
Indication/Warning Light
The warning indication/warning light
This warning light indicates that the
displays/turns on when the ignition is
engine oil level is around the MIN
switched ON and the remaining fuel is
mark (page 6-18).
about 9 L (2.3 US gal, 1.9 Imp gal) or
the remaining distance to empty is 50
CAUTION
km (31 miles) or shorter. The warning
Do not continue to drive the vehicle
light flashes when the vehicle
with the engine oil level warning
continues to be driven with the
indication/warning light displayed/
warning indication/warning light
turned on. If the vehicle continues to
displayed/turned on and the
be driven with an insufficient amount
remaining fuel in the tank is near
of engine oil, it could cause damage to
empty.
the engine.
NOTE
Action to be taken
The light illumination timing may vary
because fuel inside the fuel tank moves
Add 1 L (0.26 US gal, 0.22 Imp gal) of
around according to the driving
engine oil (page 6-16).
conditions and the vehicle posture.
▼
Seat Belt Warning Indication/
Action to be taken
Warning Light (Front seat)
Add fuel. If the light is flashing, refuel
as soon as possible.
▼ Check Fuel Cap Warning
Indication/Warning Light
The seat belt warning light turns on if
the driver or front passenger's seat is
occupied and the seat belt is not
fastened with the ignition switched
ON.
If the check fuel cap warning light
If the driver or front passenger's seat
illuminates while driving, the fuel-filler
belt is unfastened (only when the front
cap may not be installed properly.
passenger's seat is occupied) and if the
vehicle is driven at about 20 km/h (12
Action to be taken
mph) or faster, or about 10 km/h (6
Stop the engine and reinstall the
mph) or faster for a continuous 30
fuel-filler cap.
seconds, with the seat belt unfastened,
Refer to Refueling on page 3-30.
the warning light flashes for a certain
period. After a short time, the warning
7-28
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
light stops flashing, but remains
Action to be taken
illuminated.
Fasten the seat belts.
NOTE
▼ Low Washer Fluid Level Warning
The warning light flashes for about 6
Indication/Warning Light*
seconds if the driver or front
passenger's seat is not fastened
when the ignition is switched ON.
(Except Mexico)
Placing heavy items on the front
passenger's seat may cause the front
This warning light indicates that little
passenger's seat belt warning
washer fluid remains.
function to operate depending on
the weight of the item.
Action to be taken
To allow the front passenger
Add washer fluid (page 6-21).
occupant classification sensor to
function properly, do not place and
▼ Door-Ajar/Liftgate-Ajar/
sit on an additional seat cushion on
Hood-Ajar Warning Indication/
the front passenger's seat. The
Warning Light
sensor may not function properly
because the additional seat cushion
could cause sensor interference.
If a small child is seated on the front
passenger's seat, the warning light
may not operate.
Action to be taken
Fasten the seat belts.
▼ Seat Belt Warning Light (Rear seat)
The light turns on if any door/liftgate/
(Red)
hood is not closed securely.
Action to be taken
Close the door/liftgate/hood securely.
If the rear seat belts are not fastened
while the ignition is switched ON , the
driver and the passenger are alerted by
the warning light.
The warning light operates even if there
is no passenger on the rear seat.
NOTE
If a rear seat belt is not fastened by a
certain period of time after the engine
has been started, the warning light
turns off.
*Some models.
7-29
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Tire Pressure Monitoring System
Continuing to drive the vehicle while
(TPMS) Warning Indication/
ignoring the illumination/flashing of
Warning Light (Turns on)
the TPMS warning light is dangerous
because a tire may burst which could
lead to an accident. Take appropriate
measures as soon as possible.
NOTE
If a tire pressure decreases below the
While the TPMS is learning the tire
specified air pressure, the TPMS
positions, such as immediately after a
warning light turns on.
tire position has been changed, the tire
At the same time, a message and the
pressure at the tire position prior to it
tire pressure of each tire are displayed
being changed is displayed until the
on the multi-information display
system completes the learning. For this
alternately. In addition, the tire (s) with
reason, the tire pressures displayed for
low air pressure is displayed in yellow.
the tire positions may be different from
the actual tire pressures at the tire
positions.
Action to be taken
Adjust the tire pressures to the
appropriate pressures.
Refer to Tire Inflation Pressure on page
6-31.
WARNING
Do not drive the vehicle at high
speeds if the TPMS warning light turns
on or flashes:
Driving the vehicle at high speeds
while the TPMS warning light is turned
on or flashing is dangerous because
the brake performance and the
steering wheel operability will be
reduced. If the vehicle is driven at high
speeds or the brakes are suddenly
applied, it could lead to an accident.
Gradually apply the brakes to lower the
vehicle's speed.
Do not ignore the TPMS warning light
when it is turned on or flashing:
7-30
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ KEY Indicator Light (Green)
CAUTION
(Flashing)
¾ Adjust the tire pressures while the
tires are cool. Because the air
pressure in the tires fluctuates
depending on the temperature,
before adjusting the tire pressures,
let the vehicle sit for an hour or drive
“Low Key Fob Battery. Replace
it only within a 1.6 km (1 mile)
Battery” is displayed/When the light
distance. If the tire pressures are
is flashing
adjusted while the tires are warm,
the tire pressures may decrease
When the key battery is low, the
below the specified air pressure after
indication is displayed when the
cooling down which could turn on
ignition is switched OFF.
the warning light. In addition,
Action to be taken
because the air pressure in the tires
decreases when the ambient
Replace the key battery.
temperature is low, if the ambient
temperature increases, an
illuminated TPMS warning light may
turn off. Under any circumstances,
always adjust the tire pressures while
the tires are cool.
¾ After adjusting the tire pressures, the
TPMS warning light turns off. If the
TPMS warning light does not turn off,
drive the vehicle at a speed of about
25 km (16 mph) or faster for 3
minutes or longer and make sure the
warning light turns off.
If the TPMS warning light remains on
even after adjusting the tire pressures,
one of the tires may have a puncture.
7-31
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Message Indicated on Multi-information Display
▼ Message Indicated on Multi-information Display
If there is a notification from the vehicle, a message is displayed on the
multi-information display. Check the information and take the necessary action.
1. Multi-information display
If the warning light turns on/flashes simultaneously or a symbol is indicated on the
display, check the information regarding the warning light or symbol.
Refer to If a Warning Light Turns On or Flashes on page 7-20.
Display*1*2*3
Content
Action to be taken
This message is indicated when there
Depress the brake pedal. Cancel the
is a problem with the brake related
Depress Brake Pedal.
AUTOHOLD function and have your
system while the vehicle is being held
Brake Hold Disabled
vehicle inspected at an Authorized
in a stop position by the AUTOHOLD
Mazda Dealer.
function.
This message indicates the possibility
Steep Slope. Continue
of the vehicle not being held in the
Depress and hold your foot on the
Pressing Brake Pedal to
stopped position by the AUTOHOLD
brake pedal.
Hold Stopped Position
function, such as on steep slopes.
This message is indicated when the
Depress Brake Pedal and
Operate the Electric Parking Brake
Electric Parking Brake (EPB) switch is
Operate Switch to Re-
(EPB) switch while depressing the
operated without depressing the
lease Elec. Parking Brake
brake pedal.
brake pedal.
This message is indicated when the
Depress Brake Pedal and
cancel operation is done without de-
Cancel the AUTOHOLD function stop
Operate Switch to Re-
pressing the brake pedal while the
hold control while depressing the
lease
vehicle is being held in the stopped
brake pedal.
position by the AUTOHOLD function.
7-32
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Display*1*2*3
Content
Action to be taken
This message is indicated when the
Mazda Radar Cruise Control with
Mazda Radar Cruise
Stop & Go function (MRCC with Stop
Have your vehicle inspected by an
Control Canceled. Drive
& Go function), and the Traffic Jam
Authorized Mazda Dealer.
Safely
Assist (TJA) have been canceled other
than by the driver.
This message is indicated when the
Distance & Speed Alert
Distance & Speed Alert (DSA) have
Have your vehicle inspected by an
Operation Canceled
been canceled other than by the driv-
Authorized Mazda Dealer.
Drive Safely
er.
Cruise Control Opera-
This message is indicated when the
Have your vehicle inspected by an
tion Canceled. Drive
Cruise Control have been canceled
Authorized Mazda Dealer.
Safely
other than by the driver.
This message is indicated after the
Emergency Braking Acti-
Smart Brake Support (SBS) brakes op-
vated. Depress Brake
Depress the brake pedal.
erate and when the Smart Brake Sup-
Pedal to Hold Stop
port (SBS) is canceled.
Touch the key against push button
This message is indicated when the
Touch Key Fob to Push
start to start the engine.
key battery is weak (battery dead or
Button Start Switch
Refer to Engine Start Function When
damaged key).
Key Battery is Dead on page 4-7.
This message is indicated when the
When starting the engine, press the
Depress Brake Pedal to
push button start is pressed without
push button start with the brake ped-
Start Vehicle
depressing the brake pedal.
al depressed.
This message is indicated when the
Check Gear Selector
selector lever is shifted to the P or R
Check the selector lever position.
Lever Position
position while driving.
This message is indicated when AU-
Close Door and Fasten
TOHOLD is about to operate and a
When the AUTOHOLD is turned on,
Seat Belt
door is opened or a seat belt is unfas-
close the doors and fasten seat belts.
tened.
Wiper Blades Must Be
This message is indicated when the
Return the wiper arms to the initial
on Windshield Before
ignition is switched ON with the wip-
positions.
Operating
er arms at the service positions.
This message is indicated when there
Windshield Wiper Range
is snow or dirt accumulation on the
Remove foreign matter from the
of Motion Reduced. Re-
windshield and the wiper operation
windshield.
move Obstruction(s)
range is narrowed.
This message is indicated when the
Vehicle Not Switched
Switch the ignition OFF before leaving
driver’s door is opened without
Off
the vehicle.
switching the ignition OFF.
7-33
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Display*1*2*3
Content
Action to be taken
Displays when the push button start
Gear Selector Lever Not
is pressed while the selector lever is
Shift the selector lever to the P posi-
in Park
in a position other than P, and the ig-
tion and then switch the ignition OFF.
nition is switched to ACC.
Excessive Transmission
This message is indicated when the
Drive slowly to reduce load on the
Temperature. Drive
internal temperature of the automatic
automatic transmission.
Slowly
transmission is high.
Excessive Transmission
This message is indicated when the
Park the vehicle in a safe place imme-
Temp. Stop Vehicle in a
automatic transmission fluid temper-
diately and contact an Authorized
Safe Location
ature is abnormally high.
Mazda Dealer.
This message is indicated when the
power consumption exceeds a cer-
tain amount such as by repeatedly
Drive the vehicle for 5 minutes or
Battery Saving Mode.
opening/closing the doors or the lift-
longer to charge the battery. The
Drive Vehicle to Charge
gate when the ignition is switched
warning message will clear just after
Battery
OFF.
starting the engine.
Some of the functions are restricted
to reduce power consumption.
Trailer Connected. Safe-
Some systems of i-ACTIVSENSE are
ty and Driver Support
This message is indicated when the
disabled. Drive the vehicle while pay-
Systems Partially Disa-
trailer hitch is connected.
ing attention to safety.
bled
This message is indicated when the
Trailer Connected. Rear
Some systems of i-ACTIVSENSE are
trailer hitch is connected while some
Safety and Driver Sup-
disabled. Drive the vehicle while pay-
systems of i-ACTIVSENSE are turned
port Systems Disabled
ing attention to safety.
off.
This message is indicated when the
Mi-Drive Unavailable
Mi-Drive switch is operated while
Have your vehicle inspected by an
Due to System Malfunc-
there is a problem with the Mazda in-
Authorized Mazda Dealer.
tion
telligent Drive Select (Mi-Drive) relat-
ed system.
This message is indicated when
When Mazda Radar Cruise Control
SPORT mode is selected while Mazda
SPORT Mode Unavaila-
with Stop & Go function (MRCC with
Radar Cruise Control with Stop & Go
ble Due to Speed/
Stop & Go function), and Traffic Jam
function (MRCC with Stop & Go
Cruise Control Use
Assist (TJA) are operating, the vehicle
function), and Traffic Jam Assist (TJA)
cannot be driven in SPORT mode.
are operating.
This message is indicated when there
Mi-Drive Canceled Due
Have your vehicle inspected by an
is a problem with the related system
to System Malfunction
Authorized Mazda Dealer.
during Mi-Drive operation.
7-34
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Display*1*2*3
Content
Action to be taken
This message is indicated when Maz-
When Mazda Radar Cruise Control
da Radar Cruise Control with Stop &
SPORT Mode Canceled
with Stop & Go function (MRCC with
Go function (MRCC with Stop & Go
Due to Speed/Cruise
Stop & Go function), and Traffic Jam
function), and Traffic Jam Assist (TJA)
Control Use
Assist (TJA) are operating, the vehicle
are turned on while the vehicle is be-
cannot be driven in SPORT mode.
ing driven in SPORT mode.
This message is indicated when the
Mi-Drive Selection Tem-
Operate the Mi-Drive switch during
Mi-Drive switch operation is not ac-
porarily Unavailable
steady driving.
cepted during ABS operation.
If this message is indicated even
This message is indicated when
though the Mi-Drive switch is operat-
Mi-Drive Canceled
Mi-Drive is stopped by an operation
ed again, have your vehicle inspected
other than by the driver.
by an Authorized Mazda Dealer.
This message is indicated when the
TOWING Mode Can
Mazda genuine trailer hitch is con-
Select TOWING mode if necessary.
Now Be Selected.
nected.
*1
A pop-up is displayed when a warning occurs.
*2
One screen displays four rows. If the entire message cannot be displayed on the screen, it switches to
another screen.
*3
The displayed content may differ from the actual vehicle.
7-35
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
km/h (6 mph) or faster for a
Warning Sound is
continuous 30 seconds, with the seat
Activated
belt unfastened, a sound is activated
continuously for a certain period.
Until a seat belt is fastened or a given
▼ Lights-On Reminder
period of time has elapsed, the beep
The lights-on reminder is operable
sound will not stop even if the vehicle
when the time setting*1 of the auto
speed falls below 20 km/h (12 mph).
headlight off function is off.
NOTE
If the ignition is switched OFF with the
exterior lights turned on and the
To allow the front passenger
driver’s door is opened, a sound is
occupant classification sensor to
activated.
function properly, do not place and
Operate the headlight switch to turn
sit on an additional seat cushion on
off the exterior lights.
the front passenger's seat. The
*1
If the light switch is left on, the
sensor may not function properly
auto headlight off function
because the additional seat cushion
automatically turns off the lights
could cause sensor interference.
about 30 seconds after switching
If a small child is seated on the front
the ignition off. The time setting
passenger's seat, the warning beep
can be changed.
may not operate.
Refer to the Settings section in the
Mexico
Mazda Connect Owner's Manual.
If the vehicle speed exceeds about 20
NOTE
km/h (12 mph) with the driver or front
When the ignition is switched to
passenger's seat belt unfastened, a
ACC, the “Ignition Not Switched OFF
warning beep sounds continuously. If
(STOP) Warning Beep” (page 7-37)
the seat belt remains unfastened, the
overrides the lights-on reminder.
beep sound stops once and then
A personalized function is available
continues for about 90 seconds. The
to change the sound volume for the
beep stops after the driver or front
lights-on reminder.
passenger's seat belt is fastened.
Refer to the Settings section in the
Until a seat belt is fastened or a given
Mazda Connect Owner's Manual.
period of time has elapsed, the beep
sound will not stop even if the vehicle
▼ Seat Belt Warning Beep
speed falls below 20 km/h (12 mph).
Front seat
Except Mexico
If the driver's seat belt is not fastened
when the ignition is switched ON, a
beep sound will be heard for about 6
seconds. If the driver or the front
passenger's seat belt is not fastened
and if the vehicle is driven at about 20
km/h (12 mph) or faster, or about 10
7-36
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
NOTE
Vehicles without advanced keyless
function
Placing heavy items on the front
passenger's seat may cause the front
If the key is taken out of the vehicle
passenger's seat belt warning
while the ignition is switched to ACC
function to operate depending on
or ON, and all the doors are closed, a
the weight of the item.
sound is activated 1 time in the
To allow the front passenger seat
vehicle.
weight sensor to function properly,
NOTE
do not place and sit on an additional
Make sure that you leave the vehicle
seat cushion on the front passenger's
while carrying the key, or switch the
seat. The sensor may not function
ignition OFF.
properly because the additional seat
cushion could cause sensor
▼ Touch Sensor Inoperable Warning
interference.
Beep (With the advanced keyless
If a small child is seated on the front
function)
passenger's seat, the warning beep
may not operate.
A warning beep is activated to notify
the driver that the doors are not locked
Rear seat
when all of the following conditions
are met:
The warning beep only sounds if a seat
belt is unfastened after being fastened.
The ignition is switched OFF.
All the doors and liftgate are not fully
▼ Ignition Not Switched Off (STOP)
closed.
Warning Beep
The lock is operated 3 times within 5
If the driver's door is opened with the
seconds.
ignition switched to ACC, a beep will
Check the ignition and whether the
be heard continuously in the cabin to
doors and liftgate are open or closed,
notify the driver that the ignition has
and then operate the lock again.
not been switched OFF (STOP). Under
this condition, the keyless entry system
▼ Liftgate Door-lock Switch
will not operate, the vehicle cannot be
Inoperable Warning Beep (With
locked, and the battery voltage will be
the advanced keyless function)
depleted.
When the door-lock switch on the
▼ Key Removed from Vehicle
liftgate is pressed under any of the
Warning Beep
following conditions, a warning sound
is activated.
Vehicles with advanced keyless
function
The ignition is switched to a position
other than OFF.
If the key is taken out of the vehicle
Any door is open.
while the ignition is switched to ACC
Liftgate is automatically operating.*
or ON, and all the doors are closed, a
sound is activated 6 times outside of
Make sure that none of the above
the vehicle and a sound is activated 1
conditions are present, and then press
time in the vehicle.
the door-lock switch again.
*Some models.
7-37
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Key Left-in-luggage Compartment
Warning beep
What to check
Warning Beep (With the advanced
The conditions re-
keyless function)
quired for the power
If the key is left in the luggage
The beep sounds 3
liftgate to operate have
compartment with all the doors locked
times
not been met, such as
and the liftgate closed, a beep will be
an object being stuck
heard outside for about 10 seconds to
in the liftgate.
notify the driver that the key is in the
The vehicle is being
luggage compartment. In this case,
The beep sound con-
driven with the liftgate
take out the key by pressing the electric
tinues
open. Stop the vehicle
liftgate opener and opening the
and close the liftgate.
liftgate. The key taken out of the
luggage compartment may not operate
▼ Low Fuel Warning Beep
because its functions have been
When the low fuel warning light
temporarily stopped. To restore the
flashes, a warning beep is activated
key's functions, perform the applicable
once at the same time.
procedure (page 3-8).
▼ Brake Override Warning Beep
▼ Key Left-in-vehicle Warning Beep
(With the advanced keyless
A warning beep is activated when the
function)
accelerator pedal and brake pedal are
depressed at the same time while
If all the doors and luggage
driving. Only depress the brake pedal.
compartment are locked using another
key while the key is left in the cabin,
▼ Shift Position Warning Beep
the beep which sounds outside of the
A sound is activated when the push
vehicle will be heard for about 10
button start is pressed while the
seconds to notify the driver that the
selector lever is in a position other
key is in the cabin. In this case, take
than P, and the ignition is switched to
out the key by opening the door. A key
ACC. Check the selector lever
taken out of the vehicle using this
position.
method may not operate because its
functions have been temporarily
▼ i-stop Warning Beep*
stopped. To restore the key's functions,
perform the applicable procedure
If the driver's door is opened while
(page 3-8).
engine idling is stopped, the warning
sound operates to notify the driver
▼ Power Liftgate Warning Beep*
that engine idling is stopped. It stops
when the driver's door is closed.
If system operation precautions are
necessary, the driver is notified by the
warning sound.
7-38
*Some models.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Electric Parking Brake (EPB)
▼ Vehicle Problem Warning Beep
Warning Beep
If any of the following problems occur,
The warning buzzer is activated under
a warning beep is activated. Check the
the following conditions:
information regarding the warning
indication in the instrument cluster or
The vehicle is driven with the parking
on the center display.
brake applied.
The Electric Parking Brake (EPB)
Automatic transmission problem
switch is pulled while the vehicle is
Increase in automatic transmission
driven.
internal temperature
You attempt to start driving the
Brake fluid amount decrease
vehicle while the conditions for
Engine oil level sensor problem
releasing the Electric Parking Brake
Electric Parking Brake (EPB) problem
(EPB) automatically have not been
Engine hydraulic pressure decrease
met.
Engine coolant temperature increase
Engine system problem
▼ AUTOHOLD Warning Beep
▼ Blind Spot Monitoring (BSM)
Warning light flashes/message is
System Warning Beep*
displayed and beep sound is activated
simultaneously for about 5 seconds
The Blind Spot Monitoring (BSM)
when using AUTOHOLD function or
warning beep operates when the turn
when AUTOHOLD switch is operated.
signal lever is operated to the side
Because a problem with AUTOHOLD
where the Blind Spot Monitoring
function has occurred, AUTOHOLD
(BSM) warning light is illuminated.
function does not operate even if
▼ Rear Cross Traffic Alert (RCTA)
AUTOHOLD switch is operated.
Warning Beep*
If the warning light flashes/message is
The Rear Cross Traffic Alert (RCTA)
displayed and the beep sound is
warning beep is activated if there is a
activated simultaneously, have your
possibility of collision with a vehicle
vehicle inspected at an Authorized
approaching from the rear on the left
Mazda Dealer.
and right sides of the vehicle.
▼ Lane/Road Departure Warning
Beep*
The warning beep is activated when
the system determines that the vehicle
may depart from the lane or the road.
Check whether the vehicle has not
deviated from the driving lane/road.
*Some models.
7-39
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
▼ Mazda Radar Cruise Control with
▼ Collision warning*
Stop & Go function (MRCC with
If there is a possibility of a collision
Stop & Go function) System
with a vehicle ahead, a warning sound
Warnings*
is activated at the same time as the
The Mazda Radar Cruise Control with
warning indications are displayed in
Stop & Go function (MRCC with Stop
the instrument cluster or active driving
& Go function) system warnings notify
display.
the driver of system malfunctions and
▼ Door-ajar Warning Beep
cautions on use when required.
Check based on the beep sound.
A warning beep is activated if the
vehicle is driven with any door or
Warning beep type
Notification content
liftgate ajar. Drive the vehicle after
If a malfunction occurs
closing the doors and liftgate.
The beep sounds 1
in the system, make
time while the Mazda
sure that the Mazda
▼ Battery Saving Mode Warning
Radar Cruise Control
Radar Cruise Control
Sound
with Stop & Go func-
with Stop & Go func-
tion (MRCC with Stop
A warning sound is activated when the
tion (MRCC with Stop
& Go function) is op-
vehicle goes into Battery Saving Mode.
& Go function) has
erating.
Refer to Message Indicated on
been canceled.
Multi-information Display on page
The beep sounds in-
The distance between
7-32.
termittently while the
your vehicle and the
The warning sound will stop just after
Mazda Radar Cruise
vehicle ahead is too
starting the engine.
Control with Stop &
close. Check the safety
Go function (MRCC
of the surrounding
with Stop & Go func-
area and reduce vehi-
tion) is operating.
cle speed.
▼ Excessive Speed Warning*
If the vehicle speed exceeds the speed
limit sign displayed in the active driving
display/instrument cluster, the area
around the speed limit sign flashes in
amber and the warning sound is
activated at the same time. If the
vehicle speed continues to exceed the
displayed speed limit sign, the
indication stops flashing and remains
on.
7-40
*Some models.
If Trouble Arises
When Liftgate Cannot be Opened
(Without power liftgate)
When Liftgate Cannot be
Opened
▼ When Liftgate Cannot be Opened
If the battery is dead, the liftgate
cannot be unlocked and opened.
In this case, the liftgate can be
unlocked by taking care of the dead
battery situation.
Refer to Jump-Starting on page 7-11.
After performing this emergency
If the liftgate cannot be unlocked even
measure, have the vehicle inspected at
if the dead battery situation has been
an Authorized Mazda Dealer as soon
resolved, the electrical system may
as possible.
have a malfunction.
In this case, the liftgate can be opened
using the following procedure as an
emergency measure.
1. Wrap the end of a flathead
screwdriver in a cloth and remove
the cover on the interior surface of
the liftgate using it.
2. Turn the lever to the right to unlock
the liftgate.
(With power liftgate)
7-41
If Trouble Arises
Active Driving Display Does Not Operate
If the Active Driving
Display Does Not
Operate*
▼ If the Active Driving Display Does
Not Operate
If the active driving display does not
operate, switch the ignition off and
then restart the engine. If the active
driving display does not operate even
with the engine restarted, have the
vehicle inspected at an Authorized
Mazda Dealer.
7-42
*Some models.
If Trouble Arises
Windshield Wipers Operate at High Speed
Windshield Wipers
Operate at High Speed
▼ Windshield Wipers Operate at
High Speed
The windshield wipers may operate at
high speed if there is a problem with
the wiper control. If the windshield
wipers operate at high speed
regardless of the wiper switch
operation, have your vehicle inspected
by an Authorized Mazda Dealer.
7-43
Customer Information and Reporting
8
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance
8-2
Cell Phones
8-17
Customer Assistance
Cell Phones Warning
8-17
(U.S.A.)
8-2
Customer Assistance
Event Data Recorder
8-18
(Canada)
8-6
Event Data Recorder (U.S.A. and
Customer Assistance (Puerto
Canada)
8-18
Rico)
8-8
Customer Assistance
Recording of Vehicle Data
8-19
(Mexico)
8-9
Recording of Vehicle Data
8-19
Mazda Importer/Distributors
Uniform Tire Quality Grading System
. . . . . . . . . . . 8-11
(UTQGS)
8-20
Importer/Distributor
8-11
Uniform Tire Quality Grading
System (UTQGS)
8-20
Reporting Safety Defects
8-12
Reporting Safety Defects
Tire Information (U.S.A.)
8-22
(U.S.A.)
8-12
Tire Labeling
8-22
Reporting Safety Defects
Location of the Tire Label
(Canada)
8-13
(Placard)
8-25
Tire Maintenance
8-27
Warranty
8-14
Vehicle Loading
8-29
Warranties for Your Mazda
Steps for Determining the Correct
. . . . . . . . . . .. 8-14
Load Limit
8-32
Outside the United States/
Canada
8-14
Declaration of Conformity
8-33
Registering Your Vehicle in A
Declaration of Conformity
Foreign Country (Except United
. . . . . . . . . . .. 8-33
States and Canada)
8-15
Add-On Non-Genuine Parts and
Accessories
8-16
8-1
Customer Information and Reporting Safety Defects
Customer Assistance
with certain medical conditions in
Customer Assistance
accordance with a certified
(U.S.A.)
physician, go to STEP 2.
▼ Customer Assistance
▼ STEP 2: Contact Mazda North
American Operations
Your complete and permanent
satisfaction is our business. We are
If for any reason you feel the need for
here to serve you. All Authorized
further assistance after contacting your
Mazda Dealers have the knowledge
dealership management or it becomes
and the tools to keep your Mazda
necessary to have the components or
vehicle in top condition.
wiring system for the supplementary
If you have any questions or
restraint system modified to
recommendations for improvement
accommodate a person with certain
regarding the service of your Mazda
medical conditions in accordance with
vehicle or servicing by Mazda Dealer
a certified physician, you can reach
personnel, we recommend that you
Mazda North American Operations by
take the following steps:
one of the following ways.
NOTE
Log on: at www.MazdaUSA.com
If it becomes necessary to have the
components or wiring system for the
Answers to many questions, including
supplementary restraint system
how to locate or contact a local Mazda
modified to accommodate a person
dealership in the U.S., can be found
with certain medical conditions in
here.
accordance with a certified physician,
contact an Authorized Mazda Dealer.
E-mail: click on “Contact Us” located
For more information, go to NHTSA
on the bottom of the page at
website www.safercar.gov (VEHICLE
www.mazdausa.com under “Help”
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
By phone at: 1 (800) 222-5500
▼ STEP 1: Contact Your Mazda
By letter at:
Dealer
ATTN: Customer Experience Center
Discuss the matter with an Authorized
Mazda North American Operations
Mazda Dealer. This is the quickest and
200 Spectrum Center Drive Suite 100
best way to address the issue.
Irvine, California 92618
P.O. Box 19734
If your concern has not been
Irvine, CA 92623-9734
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
In order to serve you efficiently and
PARTS MANAGER, then please
effectively, please help us by providing
contact the GENERAL MANAGER of
the following information:
the dealership or the OWNER.
1. Your name, address, and telephone
If it becomes necessary to have the
number
components or wiring system for the
2. Year and model of vehicle
supplementary restraint system
modified to accommodate a person
8-2
Customer Information and Reporting Safety Defects
Customer Assistance
3. Vehicle Identification Number (17
Warranty Act or the applicable state
digits, noted on your registration or
“Lemon Law”, you are not required to
title or located on the upper
first use BBB AUTO LINE.
driver's side corner of the dash)
4. Purchase date and current mileage
The whole process normally takes 40
5. Your dealer's name and location
days or less. The arbitration decision is
6. Your question(s)
not binding on you or Mazda unless
you accept the decision. For more
If you live outside the U.S.A., please
information about BBB AUTO LINE,
contact your nearest Mazda
including current eligibility standards,
Distributor.
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
▼ STEP 3: Contact Better Business
autoline.
Bureau (BBB)
Mazda North American Operations
Being truly committed to customer
realizes that mutual agreement on
satisfaction is more than a phrase with
some issues may not be possible. As a
Mazda. We hope to satisfy every
final step to ensure that your concerns
customer directly, but if there is ever a
are being fairly considered, Mazda
question about our decision, Mazda
North American Operations has
believes in providing a fast, fair and
agreed to participate in a dispute
free method such as the BBB AUTO
settlement program administered by
LINE to ensure Mazda delivers on our
the Better Business Bureau (BBB)
commitment to do the right thing for
system, at no cost to you the
our customers!
consumer.
▼ California Customers
BBB AUTO LINE works with consumers
1. Mazda North American Operations
and the manufacturer in an attempt to
participates in a mediation/
reach a mutually acceptable resolution
arbitration program administered
of any warranty related concerns. If the
by BBB AUTO LINE, a Division of
BBB is not able to facilitate a
BBB National Programs, Inc. [1676
settlement they will provide an
International Drive, Suite 550
informal hearing before an arbitrator.
McLean, Virginia 22102] through
local Better Business Bureaus. BBB
You are required to resort to BBB
AUTO LINE and Mazda have been
AUTO LINE before exercising rights or
certified by the Arbitration
seeking remedies under the Federal
Certification Program of the
Magnuson-Moss Warranty Act, 15
California Department of
U.S.C. § 2301 et seq. To the extent
Consumer Affairs.
permitted by the applicable state
2. If you have a problem arising under
“Lemon Law”, you are also required to
a Mazda written warranty, we
resort to BBB AUTO LINE before
encourage you to bring it to our
exercising any rights or seeking
attention. If we are unable to
remedies under the “Lemon Law”. If
resolve it, you may file a claim with
you choose to seek remedies that are
BBB AUTO LINE. Claims must be
not created by the Magnuson-Moss
filed with BBB AUTO LINE within six
8-3
Customer Information and Reporting Safety Defects
Customer Assistance
(6) months after the expiration of
use BBB AUTO LINE before
the warranty.
exercising rights or seeking
3.
To file a claim with BBB AUTO LINE,
remedies created by Title I of the
call 1-800-955-5100. There is no
Magnuson-Moss Warranty Act, 15
charge for the call.
U.S.C. sec. 2301 et seq. If you
4.
In order to file a claim with BBB
choose to seek redress by pursuing
AUTO LINE, you will have to
rights and remedies not created by
provide your name and address,
California Civil Code Section
the brand name and vehicle
1793.22 or Title I of the
identification number (VIN) of your
Magnuson-Moss Warranty Act,
vehicle, and a statement of the
resort to BBB AUTO LINE is not
nature of your problem or
required by those statutes.
complaint. You will also be asked to
7.
California Civil Code Section
provide: the approximate date of
1793.2 (d) requires that, if Mazda
your acquisition of the vehicle, the
or its representative is unable to
vehicle's current mileage, the
repair a new motor vehicle to
approximate date and mileage at
conform to the vehicle's applicable
the time any problem(s) were first
express warranty after a reasonable
brought to the attention of Mazda
number of attempts, Mazda may be
or one of our dealers, and a
required to replace or repurchase
statement of the relief you are
the vehicle. California Civil Code
seeking.
Section 1793.22 (b) creates a
5.
BBB AUTO LINE staff may try to
presumption that Mazda has had a
help resolve your dispute through
reasonable number of attempts to
mediation. If mediation is not
conform the vehicle to its
successful, or if you do not wish to
applicable express warranties if,
participate in mediation, claims
within 18 months from delivery to
within the program's jurisdiction
the buyer or 18,000 miles on the
may be presented to an arbitrator
vehicle's odometer, whichever
at an informal hearing. The
occurs first, one or more of the
arbitrator's decision should
following occurs:
ordinarily be issued within 40 days
The same nonconformity [a
from the time your complaint is
failure to conform to the written
filed; there may be a delay of 7
warranty that substantially impairs
days if you did not first contact
the use, value or safety of the
Mazda about your problem, or a
vehicle] results in a condition that
delay of up to 30 days if the
is likely to cause death or serious
arbitrator requests an inspection/
bodily injury if the vehicle is
report by an impartial technical
driven AND the nonconformity
expert or further investigation and
has been subject to repair two or
report by BBB AUTO LINE.
more times by Mazda or its
6.
You are required to use BBB AUTO
agents AND the buyer or lessee
LINE before asserting in court any
has directly notified Mazda of the
rights or remedies conferred by
need for the repair of the
California Civil Code Section
nonconformity; OR
1793.22. You are also required to
8-4
Customer Information and Reporting Safety Defects
Customer Assistance
The same nonconformity has
findings will be admissible in a
been subject to repair 4 or more
court action.
times by Mazda or its agents
11.If you accept the arbitrator's
AND the buyer has notified
decision, Mazda will be bound by
Mazda of the need for the repair
the decision, and will comply with
of the nonconformity; OR
the decision within a reasonable
The vehicle is out of service by
time not to exceed 30 days after we
reason of repair of
receive notice of your acceptance
nonconformities by Mazda or its
of the decision.
agents for a cumulative total of
12.Please call BBB AUTO LINE at
more than 30 calendar days after
1-800-955-5100 for further details
delivery of the vehicle to the
about the program.
buyer.
NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation
8.
The following remedies may be
sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9.
The following remedies may not be
sought in BBB AUTO LINE: punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as provided in California
Civil Code Section 1794 (a) and
(b).
10.You may reject the decision issued
by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
8-5
Customer Information and Reporting Safety Defects
Customer Assistance
Vogell Road, Richmond Hill, Ontario,
Customer Assistance
L4B 3K5 Canada TEL: 1 (800)
(Canada)
263-4680.
Provide the Department with the
▼ Satisfaction Review Process
following information:
Your complete and permanent
1. Your name, address and telephone
satisfaction is of primary concern to
number
Mazda. All Authorized Mazda Dealers
2. Year and model of vehicle
have both the knowledge and tools to
3. Vehicle Identification Number
keep your Mazda in top condition. In
(VIN). Refer to the Vehicle
our experience, any questions,
Identification Number on page
problems, or complaints regarding the
9-2 for the location of the VIN.
operation of your Mazda or any other
4. Purchase date
general service transactions are most
5. Present odometer reading
effectively resolved by your dealer. If
6. Your dealer's name and location
the cause of your dissatisfaction
7. The nature of your problem and/or
cannot adequately be addressed by
cause of dissatisfaction
normal dealership procedures, we
recommend that you take the
The Department, in cooperation with
following steps:
the local Mazda Service
▼ STEP 1: Contact the Mazda Dealer
Representative, will review the case to
determine if everything possible has
Discuss the matter with a member of
been done to ensure your satisfaction.
dealership management. If the Service
Manager has already reviewed your
Please recognize that the resolution of
concerns, contact the owner of the
service problems in most cases
dealership or its General Manager.
requires the use of your Mazda
▼ STEP 2: Contact the Mazda
dealer's service facilities, personnel
Regional Office
and equipment. We urge you to follow
the above three steps in sequence for
If you feel that you still require
most effective results.
assistance, ask the dealer Service
Manager to arrange for you to meet
▼ Mediation/Arbitration Program
the local Mazda Service
Occasionally a customer concern
Representative. If more expedient,
cannot be resolved through Mazda's
contact Mazda Canada Inc. Regional
Customer Satisfaction Program. If after
Office nearest you for such
exhausting the procedures in this
arrangements. Regional Office address
manual your concern is still not
and phone numbers are shown (page
resolved, you have another option.
8-8).
▼ STEP 3: Contact the Mazda
Mazda Canada Inc. participates in an
Customer Relations Department
arbitration program administered by
the Canadian Motor Vehicle
If still not substantially satisfied,
Arbitration Plan (CAMVAP). CAMVAP
contact the Customer Relations
will advise you about how your
Department, Mazda Canada Inc., 55
8-6
Customer Information and Reporting Safety Defects
Customer Assistance
concern may be reviewed and resolved
North York, Ontario
by an independent third party through
M2J 4Y8
binding arbitration.
Provincial Administrators may be
Your complete satisfaction is the goal
reached locally:
of Mazda Canada Inc. and our dealers.
Province/Territory
CAMVAP Number
Mazda's participation in CAMVAP
makes a valuable contribution to our
British Columbia & Yu-
1 (800) 207-0685
achieving that goal. There is no charge
kon Territories
for using CAMVAP. CAMVAP results
Alberta & Northwest
1 (800) 207-0685
are fast, fair and final as the award is
Territories
binding on both you and Mazda
Saskatchewan
1 (800) 207-0685
Canada Inc.
Manitoba
1 (800) 207-0685
▼ Canadian Motor Vehicle
Ontario
1 (800) 207-0685
Arbitration Plan (CAMVAP)
Atlantic Canada
1 (800) 207-0685
If a specific item of concern arises,
Quebec
1 (800) 207-0685
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services offered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.
CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at
1 (800) 207-0685, or by contacting
the Canadian Motor Vehicle
Arbitration Plan Office at:
Canadian Motor Vehicle Arbitration
Plan
235 Yorkland Boulevard, suite 300
8-7
Customer Information and Reporting Safety Defects
Customer Assistance
▼ Regional Offices
Customer Assistance
REGIONAL OFFICES
COVERING AREAS
(Puerto Rico)
MAZDA CANADA
INC.
▼ Customer Assistance
WESTERN REGION
ALBERTA,
Your complete and permanent
5011 275 STREET
BRITISH COLUMBIA,
satisfaction is our business. That is why
LANGLEY, BRITISH
MANITOBA,
all Authorized Mazda Dealers have the
COLUMBIA
SASKATCHEWAN,
knowledge and the tools to keep your
V4W 0A8
YUKON
Mazda vehicle in top condition.
(778) 369-2100
If you have any questions or
1 (800) 663-0908
recommendations for improvement
MAZDA CANADA
regarding the service of your Mazda
ONTARIO,
INC.
vehicle or servicing by Mazda Dealer
NEW BRUNSWICK,
CENTRAL REGION
personnel, we recommend that you
NOVA SCOTIA,
55 VOGELL ROAD,
take the following steps:
PRINCE EDWARD IS-
RICHMOND HILL,
LAND,
▼ STEP 1
ONTARIO, L4B 3K5
NEWFOUNDLAND
1 (800) 263-4680
Discuss the matter with an Authorized
MAZDA CANADA
Mazda Dealer. This is the quickest and
INC.
best way to address the issue. If your
QUEBEC REGION
concern has not been resolved by the
6111 ROUTE TRANS-
CUSTOMER RELATIONS, SALES,
CANADIENNE
QUEBEC
SERVICE, or PARTS MANAGER, then
POINTE CLAIRE, QUE-
please contact the GENERAL
BEC
MANAGER of the dealership or the
H9R 5A5
OWNER.
(514) 694-6390
▼ STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-11.
Please help us by providing the
following information:
1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
8-8
Customer Information and Reporting Safety Defects
Customer Assistance
4.
Purchase date and current mileage
Customer Assistance
5.
Your dealer's name and location
6.
Your question(s)
(Mexico)
▼ Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼ Contact Your Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
8-9
Customer Information and Reporting Safety Defects
Customer Assistance
by the customer to make any
modifications to this system.
Log on: at
Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.
E-mail: click on “Contactanos” at the
top of the page at
By phone at: 01 800 01 MAZDA
(62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).
In order to serve you efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
8-10
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