RAM ProMaster (2023 year). Manual in english — page 17

SERVICING AND MAINTENANCE

265

T

EMPERATURE

G

RADES

The Temperature grades are A (the

highest), B, and C, representing the tire's

resistance to the generation of heat

and its ability to dissipate heat, when

tested under controlled conditions on a

specified indoor laboratory test wheel.
Sustained high temperature can cause the

material of the tire to degenerate and

reduce tire life, and excessive temperature

can lead to sudden tire failure. The grade C

corresponds to a level of performance,

which all passenger vehicle tires must meet

under the Federal Motor Vehicle Safety

Standard No. 109. Grades B and A

represent higher levels of performance on

the laboratory test wheel, than the minimum

required by law.

STORING THE VEHICLE

If you are storing your vehicle for more than

3 weeks, we recommend that you take the

following steps to minimize the drain on your

vehicle's battery:



Disconnect the negative cable from the battery.



Any time you store your vehicle or keep it out of

service (i.e., vacation) for two weeks or more,

run the air conditioning system at idle for about

five minutes in the fresh air and high blower

setting prior to storing. This will ensure

adequate system lubrication to minimize the

possibility of compressor damage when the

system is started again.

BODYWORK

P

ROTECTION

F

ROM

A

TMOSPHERIC

A

GENTS

Vehicle body care requirements vary according to

geographic locations and usage. Chemicals that

make roads passable in snow and ice and those

that are sprayed on trees and road surfaces during

other seasons are highly corrosive to the metal in

your vehicle. Outside parking, which exposes your

vehicle to airborne contaminants, road surfaces on

which the vehicle is operated, extreme hot or cold

weather, and other extreme conditions will have an

adverse affect on paint, metal trim, and underbody

protection.
The following maintenance recommendations will

enable you to obtain maximum benefit from the

corrosion resistance built into your vehicle.

What Causes Corrosion?

Corrosion is the result of deterioration or removal

of paint and protective coatings from your vehicle.
The most common causes are:



Road salt, dirt and moisture accumulation



Stone and gravel impact



Insects, tree sap and tar



Salt in the air near seacoast localities



Atmospheric fallout/industrial pollutants

WARNING!

The traction grade assigned to this tire is based

on straight-ahead braking traction tests, and

does not include acceleration, cornering,

hydroplaning, or peak traction characteristics.

WARNING!

The temperature grade for this tire is established for

a tire that is properly inflated and not overloaded.

Excessive speed, underinflation, or excessive

loading, either separately or in combination, can

cause heat buildup and possible tire failure.

8

266

SERVICING AND MAINTENANCE

B

ODY

A

ND

U

NDERBODY

M

AINTENANCE

Cleaning Headlights

Your vehicle is equipped with plastic headlights

and fog lights that are lighter and less susceptible

to stone breakage than glass headlights.
Plastic is not as scratch resistant as glass and

therefore different lens cleaning procedures must

be followed.
To minimize the possibility of scratching the lenses

and reducing light output, avoid wiping with a dry

cloth. To remove road dirt, wash with a mild soap

solution followed by rinsing.
Do not use abrasive cleaning components,

solvents, steel wool or other aggressive material to

clean the lenses.

P

RESERVING

T

HE

B

ODYWORK

Washing



Wash your vehicle regularly. Always wash your

vehicle in the shade using Mopar® Car Wash, or

a mild car wash soap, and rinse the panels

completely with water.



If insects, tar, or other similar deposits have

accumulated on your vehicle, use Mopar®

Super Kleen Bug and Tar Remover to remove.



Use a high quality cleaner wax, such as Mopar®

Cleaner Wax to remove road film, stains and to

protect your paint finish. Use precautions to not

scratch the paint.



Avoid using abrasive compounds and power

buffing that may diminish the gloss or thin out

the paint finish.

Special Care



If you drive on salted or dusty roads or if you

drive near the ocean, hose off the undercarriage

at least once a month.



It is important that the drain holes in the lower

edges of the doors, rocker panels, and trunk be

kept clear and open.



If you detect any stone chips or scratches in the

paint, touch them up immediately.



If your vehicle is damaged due to a collision or

similar cause that destroys the paint and protec

-

tive coating, have your vehicle repaired as soon

as possible.



If you carry special cargo such as chemicals,

fertilizers, de-icer salt, etc., be sure that such

materials are well packaged and sealed.



If a lot of driving is done on gravel roads,

consider mud or stone shields behind each

wheel.



Use Mopar® Touch Up Paint on scratches as

soon as possible. An authorized dealer has

touch up paint to match the color of your

vehicle.

INTERIORS

S

EATS

A

ND

F

ABRIC

P

ARTS

Use Mopar® Total Clean to clean fabric upholstery

and carpeting.

CAUTION!



Do not use abrasive or strong cleaning mate

-

rials such as steel wool or scouring powder

that will scratch metal and painted surfaces.



Use of power washers exceeding 1,200 psi

(8,274 kPa) can result in damage or removal

of paint and decals.

WARNING!

Do not use volatile solvents for cleaning

purposes. Many are potentially flammable,

and if used in closed areas they may cause

respiratory harm.

SERVICING AND MAINTENANCE

267

Stain Repel Fabric Cleaning Procedure —

If Equipped

Stain Repel seats may be cleaned in the following

manner:



Remove as much of the stain as possible by

blotting with a clean, dry towel.



Blot any remaining stain with a clean, damp

towel.



For tough stains, apply Mopar® Total Clean, or

a mild soap solution to a clean, damp cloth and

remove stain. Use a fresh, damp towel to

remove soap residue.



For grease stains, apply Mopar® Multi-Purpose

Cleaner to a clean, damp cloth and remove

stain. Use a fresh, damp towel to remove soap

residue.



Do not use any harsh solvents or any other form

of protectants on Stain Repel products.

Seat Belt Maintenance

Do not bleach, dye or clean the belts with chemical

solvents or abrasive cleaners. This will weaken the

fabric.
If the belts need cleaning, use a mild soap solution

or lukewarm water. Do not remove the belts from

the vehicle to wash them. Dry with a soft cloth.
Sun damage can also weaken the fabric. Replace

the belts if they appear frayed or worn or if the

buckles do not work properly.

P

LASTIC

A

ND

C

OATED

P

ARTS

Use Mopar® Total Clean to clean vinyl upholstery.

Cleaning Plastic Instrument Cluster

Lenses

The lenses in front of the instruments in this

vehicle are molded in clear plastic. When cleaning

the lenses, care must be taken to avoid scratching

the plastic.
Clean with a wet soft cloth. A mild soap solution

may be used, but do not use high alcohol content

or abrasive cleaners. If soap is used, wipe clean

with a clean damp cloth. Dry with a soft cloth.

WARNING!

A frayed or torn seat belt could rip apart in a collision

and leave you with no protection. Inspect the seat

belt system periodically, checking for cuts, frays, or

loose parts. Damaged parts must be replaced

immediately. Do not disassemble or modify the seat

belt system. If your vehicle is involved in a collision,

or if you have questions regarding seat belt or

retractor conditions, take your vehicle to an

authorized FCA dealer or authorized FCA Certified

Collision Care Program facility for inspection.

CAUTION!



Direct contact of air fresheners, insect repel

-

lents, suntan lotions, or hand sanitizers to the

plastic, painted, or decorated surfaces of the

interior may cause permanent damage. Wipe

away immediately.



Damage caused by these type of products

may not be covered by your New Vehicle

Limited Warranty.

8

268

SERVICING AND MAINTENANCE

L

EATHER

S

URFACES

Mopar® Total Clean is specifically recommended

for leather upholstery.
Your leather upholstery can be best preserved by

regular cleaning with a damp soft cloth. Small particles

of dirt can act as an abrasive and damage the leather

upholstery and should be removed promptly with a

damp cloth. Stubborn soils can be removed easily with

a soft cloth and Mopar® Total Clean. Care should be

taken to avoid soaking your leather upholstery with any

liquid. Please do not use polishes, oils, cleaning fluids,

solvents, detergents, or ammonia-based cleaners to

clean your leather upholstery.

NOTE:

If equipped with light colored leather, it tends to

show any foreign material, dirt, and fabric dye

transfer more so than darker colors. The leather is

designed for easy cleaning, and FCA recommends

Mopar® total care leather cleaner applied on a

cloth to clean the leather seats as needed.

G

LASS

S

URFACES

All glass surfaces should be cleaned on a

regular basis with Mopar® Glass Cleaner, or any

commercial household-type glass cleaner. Never

use an abrasive type cleaner. Use caution when

cleaning the inside rear window equipped with

electric defrosters or windows equipped with radio

antennas. Do not use scrapers or other sharp

instruments that may scratch the elements.
When cleaning the rearview mirror, spray cleaner

on the towel or cloth that you are using. Do not

spray cleaner directly on the mirror.

CAUTION!

Do not use alcohol and alcohol-based and/or

ketone-based cleaning products to clean leather

upholstery, as damage to the upholstery may

result.

269

TECHNICAL SPECIFICATIONS

VEHICLE IDENTIFICATION NUMBER (VIN)

The VIN is found on the left front corner of the

instrument panel, visible through the windshield.

Vehicle Identification Number

NOTE:

It is illegal to remove or alter the VIN.

BRAKE SYSTEM

Your vehicle is equipped with dual hydraulic brake

systems. If either of the two hydraulic systems lose

normal capability, the remaining system will still

function. However, there will be some loss of

overall braking effectiveness. You may notice

increased pedal travel during application, greater

pedal force required to slow or stop, and potential

activation of the Brake System Warning Light.
In the event power assist is lost for any reason

(i.e., repeated brake applications with the engine

off), the brakes will still function. However, the

effort required to brake the vehicle will be much

greater than that required with the power system

operating.

WHEEL AND TIRE TORQUE SPECIFICATIONS

Proper lug nut/bolt torque is very important to

ensure that the wheel is properly mounted to the

vehicle. Any time a wheel has been removed and

reinstalled on the vehicle, the lug nuts/bolts

should be torqued using a properly calibrated

torque wrench using a six-sided (hex) deep wall

socket.

T

ORQUE

S

PECIFICATIONS

**Use only authorized dealer recommended lug

nuts/bolts and clean or remove any dirt or oil

before tightening.

CAUTION!

If the Brake System Warning Light remains on

with the parking brake released, a brake system

malfunction is indicated. Have the brake system

serviced by an authorized dealer immediately.

Lug Nut/Bolt

Torque

**Lug Nut/

Bolt Size

Lug Nut/Bolt

Socket Size

145 ft-lb

(197 N·m)

M16 x 1.50

21 mm

9

270

TECHNICAL SPECIFICATIONS

Inspect the wheel mounting surface prior to

mounting the tire and remove any corrosion or

loose particles.

Wheel Mounting Surface

Tighten the lug nuts/bolts in a star pattern until

each nut/bolt has been tightened twice. Ensure

that the socket is fully engaged on the lug nut/bolt

(do not insert it halfway).

Torque Patterns

After 25 miles (40 km), check the lug nut/bolt

torque to be sure that all the lug nuts/bolts are

properly seated against the wheel.

FUEL REQUIREMENTS

While operating on gasoline with the required octane

number, hearing a light knocking sound from the

engine is not a cause for concern. However, if the

engine is heard making a heavy knocking sound, see a

dealer immediately. Use of gasoline with a lower than

recommended octane number can cause engine

failure and may void or not be covered by the New

Vehicle Limited Warranty.
Poor quality gasoline can cause problems such

as hard starting, stalling, and hesitations. If you

experience these symptoms, try another brand of

gasoline before considering service for the vehicle.

3.6L E

NGINE

This engine is designed to meet all

emission regulations and provide

optimum fuel economy and performance

when using high quality unleaded regular

gasoline having a posted octane number of 87

as specified by the (R+M)/2 method. The use of

higher octane premium gasoline is not required,

as it will not provide any benefit over regular

gasoline in these engines.

WARNING!

To avoid the risk of forcing the vehicle off the

jack, do not tighten the lug nuts/bolts fully until

the vehicle has been lowered. Failure to follow

this warning may result in personal injury.

TECHNICAL SPECIFICATIONS

271

R

EFORMULATED

G

ASOLINE

Many areas of the country require the use of

cleaner-burning gasoline referred to as “reformulated

gasoline”. Reformulated gasoline contains oxygenates

and are specifically blended to reduce vehicle

emissions and improve air quality.
The use of reformulated gasoline is recommended.

Properly blended reformulated gasoline will

provide improved performance and durability of

engine and fuel system components.

M

ATERIALS

A

DDED

T

O

F

UEL

Besides using unleaded gasoline with the

proper octane rating, gasolines that contain

detergents, corrosion and stability additives are

recommended. Using gasolines that have these

additives will help improve fuel economy, reduce

emissions, and maintain vehicle performance.

Designated TOP TIER Detergent Gasoline

contains a higher level of detergents to

further aide in minimizing engine and

fuel system deposits. When available,

the usage of TOP TIER Detergent gasoline is

recommended. Visit

www.toptiergas.com for a

list of TOP TIER Detergent Gasoline retailers.

Indiscriminate use of fuel system cleaning agents

should be avoided. Many of these materials

intended for gum and varnish removal may contain

active solvents or similar ingredients. These can

harm fuel system gasket and diaphragm materials.

G

ASOLINE

/O

XYGENATE

B

LENDS

Some fuel suppliers blend unleaded gasoline with

oxygenates such as ethanol.

Problems that result from using gasoline

containing more than 15% ethanol (E-15) or

gasoline containing methanol are not the

responsibility of the manufacturer and may void

or not be covered under New Vehicle Limited

Warranty.

D

O

N

OT

U

SE

E-85 I

N

N

ON

-F

LEX

F

UEL

V

EHICLES

Non-Flex Fuel Vehicles (FFV) are compatible with

gasoline containing up to 15% ethanol (E-15). Use

of gasoline with higher ethanol content may void

the New Vehicle Limited Warranty.
If a Non-FFV vehicle is inadvertently fueled with

E-85 fuel, the engine will have some or all of these

symptoms:



Operate in a lean mode.



OBD II Malfunction Indicator Light on.



Poor engine performance.



Poor cold start and cold drivability.



Increased risk for fuel system component

corrosion.

CNG A

ND

LP F

UEL

S

YSTEM

M

ODIFICATIONS

Modifications that allow the engine to run

on Compressed Natural Gas (CNG) or Liquid

Propane (LP) may result in damage to the engine,

emissions, and fuel system components. Problems

that result from running CNG or LP are not the

responsibility of the manufacturer and may void or

not be covered under the New Vehicle Limited

Warranty.

CAUTION!

DO NOT use E-85, gasoline containing methanol,

or gasoline containing more than 15% ethanol

(E-15). Use of these blends may result in starting

and drivability problems, damage critical fuel

system components, cause emissions to exceed

the applicable standard, and/or cause the

Malfunction Indicator Light to illuminate. Please

observe pump labels as they should clearly

communicate if a fuel contains greater than

15% ethanol (E-15).

9

272

TECHNICAL SPECIFICATIONS

(Continued)

MMT I

N

G

ASOLINE

Methylcyclopentadienyl Manganese Tricarbonyl

(MMT) is a manganese-containing metallic additive

that is blended into some gasolines to increase

octane. Gasoline blended with MMT provides no

performance advantage beyond gasoline of the

same octane number without MMT. Gasoline

blended with MMT reduces spark plug life and

reduces emissions system performance in some

vehicles. The manufacturer recommends that

gasoline without MMT be used in your vehicle.

The MMT content of gasoline may not be indicated

on the gasoline pump; therefore, you should ask

your gasoline retailer whether the gasoline

contains MMT. MMT is prohibited in Federal and

California reformulated gasoline.

F

UEL

S

YSTEM

C

AUTIONS

NOTE:

Intentional tampering with the emissions control

system can result in civil penalties being assessed

against you.

CAUTION!

Follow these guidelines to maintain your

vehicle’s performance:



The use of leaded gasoline is prohibited by

Federal law. Using leaded gasoline can impair

engine performance and damage the emis

-

sions control system.



An out-of-tune engine or certain fuel or

ignition malfunctions can cause the catalytic

converter to overheat. If you notice a pungent

burning odor or some light smoke, your engine

may be out of tune or malfunctioning and may

require immediate service. Contact an autho

-

rized dealer for service assistance.



The use of fuel additives, which are now being

sold as octane enhancers, is not recom

-

mended. Most of these products contain high

concentrations of methanol. Fuel system

damage or vehicle performance problems

resulting from the use of such fuels or addi

-

tives is not the responsibility of the manufac

-

turer and may void or not be covered under

the New Vehicle Limited Warranty.

CAUTION!

TECHNICAL SPECIFICATIONS

273

FLUID CAPACITIES

ENGINE FLUIDS AND LUBRICANTS

US

Metric

Fuel (Approximate)
3.6L Engine

24 gal

90 L

Engine Oil With Filter
3.6L Engine

6 qt

5.6 L

Cooling System
3.6L Engine

10.5 qt

10 L

Component

Fluid, Lubricant, or Genuine Part

Engine Coolant

We recommend using Mopar® Antifreeze/Coolant 10 Year/150,000 Mile (240,000 km) Formula OAT

(Organic Additive Technology) meeting the requirements of the manufacturer Material Standard MS.90032.

Engine Oil

We recommend using Mopar® SAE 0W-20 Full Synthetic Engine Oil which meets the requirements of the

manufacturer Material Standard MS-6395. Equivalent full synthetic SAE 0W-20 engine oil can be used but must have

the API Starburst trademark

Ú

page 228.

Fuel Selection

87 Octane (R+M)/2 Method, 0-15% Ethanol.

9

274

TECHNICAL SPECIFICATIONS

CHASSIS FLUIDS AND LUBRICANTS

CAUTION!



Mixing of engine coolant (antifreeze) other than specified Organic Additive Technology (OAT) engine coolant (antifreeze), may result in engine damage and

may decrease corrosion protection. Organic Additive Technology (OAT) engine coolant is different and should not be mixed with Hybrid Organic Additive Tech

-

nology (HOAT) engine coolant (antifreeze) or any “globally compatible” coolant (antifreeze). If a non-OAT engine coolant (antifreeze) is introduced into the

cooling system in an emergency, the cooling system will need to be drained, flushed, and refilled with fresh OAT coolant (conforming to MS.90032), by an

authorized dealer as soon as possible.



Do not use water alone or alcohol-based engine coolant (antifreeze) products. Do not use additional rust inhibitors or antirust products, as they may not be

compatible with the radiator engine coolant and may plug the radiator.



This vehicle has not been designed for use with propylene glycol-based engine coolant (antifreeze). Use of propylene glycol-based engine coolant (antifreeze)

is not recommended.

Component

Fluid, Lubricant, Or Genuine Part

Automatic Transmission

Use only Mopar® ZF 8 & 9 Speed ATF Automatic Transmission Fluid or equivalent. Failure to use the correct fluid may

affect the function or performance of your transmission.

Brake Master Cylinder

We recommend using Mopar® DOT 4. DOT 4 brake fluid must be changed every two years regardless of mileage.

275

CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE

P

REPARE

F

OR

T

HE

A

PPOINTMENT

All work to be performed may not be covered by the

warranty. Discuss additional charges with the

service manager. Keep a maintenance log of your

vehicle's service history. This can often provide a

clue to the current problem.

P

REPARE

A L

IST

Make a written list of your vehicle's problems or the

specific work you want done. If you've had an

accident or work done that is not on your

maintenance log, let the service advisor know.

B

E

R

EASONABLE

W

ITH

R

EQUESTS

If you list a number of items and you must have

your vehicle by the end of the day, discuss the

situation with the service advisor and list the items

in order of priority. At many authorized dealers, you

may obtain a rental vehicle (additional charges

may apply). If you need a rental, it is advisable to

make these arrangements when you call for an

appointment.

IF YOU NEED ASSISTANCE

FCA US LLC and its authorized dealers are vitally

interested in your satisfaction. We want you to be

happy with our products and services.
Warranty service must be done by an authorized

dealer. We strongly recommend that you take

the vehicle to an authorized dealer. They know

your vehicle the best, and are most concerned

that you get prompt and high quality service.

FCA US LLC's authorized dealers have the facilities,

factory-trained technicians, special tools, and the

latest information to ensure the vehicle is fixed

correctly and in a timely manner.
This is why you should always talk to an authorized

dealer’s service manager first. If for some reason you

are still not satisfied, talk to the general manager or

owner of the authorized dealer. They want to know if

you need assistance. If an authorized dealer is unable

to resolve the concern, you may contact FCA US LLC's

Customer Assistance center.

Any communication to FCA US LLC’s customer

center should include the following information:



Owner's name and address



Owner's telephone number (home, mobile, and

office)



Authorized dealer name



Vehicle Identification Number (VIN)



Vehicle delivery date and mileage

R

OADSIDE

A

SSISTANCE

Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit

chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit

fca.roadsideaid.com

(Canada)

10

276

CUSTOMER ASSISTANCE

Who is Covered
You are covered by Roadside Assistance services if

you are a purchaser for use of the vehicle.

Roadside Assistance services last for five years or

60,000 miles on the odometer, whichever occurs

first, calculated from the start date of the Basic

Limited Warranty, as set forth in your Warranty
Information book.

1

1. Towing services provided through Cross Country Motor Club,
Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY,

where services are provided by Cross Country Motor Club of

California, Inc., Thousand Oaks, CA 91360.

What to Do
If your vehicle requires jump start assistance, out

of gas/fuel delivery, tire service, lockout service

or towing as a result of a mechanical breakdown,

dial toll-free: USA: 1-800-521-2779/Canada:

1-800-363-4869. Provide your name, Vehicle

Identification Number (VIN) required for covered

services, license plate number, and your location,

including the telephone number from which you

are calling. Briefly describe the nature of the

problem and answer a few simple questions.

You will be given the name of the service provider

and an estimated time of arrival. If you feel you are

in an unsafe situation, please let us know. With

your consent, we will contact local police or safety

authorities.

If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or

unable to provide a valid Vehicle Identification Number

(VIN), and you obtain towing services on your own, you

may submit your original receipts from the licensed

towing or service facility, for services rendered within

30 days of the occurrence. Be sure to include your VIN,

odometer mileage at the time of service, and current

mailing address. We will process the claim based on

vehicle and service eligibility. If eligible, we will

reimburse you for the reasonable amount actually paid,

based on the usual and customary charges for that

service in the area where they were provided. FCA US

LLC’s determination relating to reimbursement is final.

Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms

or discontinue the Roadside Assistance Program

at any time. The Roadside Assistance program is

subject to restrictions and conditions of use, which

are determined solely by FCA US LLC.

Flat Tire Service
If you are inconvenienced by a flat tire,

we will dispatch a service provider to use your

vehicle’s temporary spare tire (if equipped)

as recommended in your Owner’s Manual.

This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being

nearby, especially when traveling away from home.

We will dispatch a service provider to deliver a

small amount of fuel (maximum two gallons) to get

you to a nearby station. This service is limited to

two occurrences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With

Roadside Assistance, you do not have to worry

about being stranded. We will dispatch a service

provider to provide you with a battery jump

anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or

frozen locks are keeping you from getting on your

way, help is just a phone call away. This service is

limited to providing access to the vehicle’s seating

area. It does not cover the cost of replacement

keys.

CUSTOMER ASSISTANCE

277

Towing Service
Our towing service gives you peace of mind and

confidence. If your vehicle becomes disabled as

a result of a mechanical breakdown, Roadside

Assistance will dispatch a towing service to

transport your vehicle to the closest authorized

Chrysler, Dodge, Jeep®, or Ram dealer. If you

choose to go to another dealer, you will be

responsible for the cost if the extra distance

exceeds 10 miles.

FCA US LLC C

USTOMER

C

ENTER

P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636

FCA C

ANADA

I

NC

. C

USTOMER

C

ENTER

P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983

French

M

EXICO

Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568

P

UERTO

R

ICO

A

ND

US V

IRGIN

I

SLANDS

FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345

C

USTOMER

A

SSISTANCE

F

OR

T

HE

H

EARING

O

R

S

PEECH

I

MPAIRED

(TDD/TTY)

To assist customers who have hearing difficulties,

FCA US LLC has installed special Telecommu

-

nication Devices for the Deaf (TDD) equipment

at its customer center. Any hearing or speech

impaired customer, who has access to a TDD or a

conventional teletypewriter (TTY) in the United

States, can communicate with FCA US LLC by

dialing 1-800-380-2479.
Canadian residents with hearing difficulties that

require assistance can use the special needs relay

service offered by Bell Canada. For TTY teletypewriter

users, dial 711 and for Voice callers, dial

1-800-855-0511 to connect with a Bell Relay Service

operator.

S

ERVICE

C

ONTRACT

You may have purchased a service contract for a

vehicle to help protect you from the high cost of

unexpected repairs after FCA US LLC’s New Vehicle

Limited Warranty expires. The Mopar® Vehicle

Protection plans are the ONLY vehicle extended

protection plans authorized, endorsed and backed

by FCA US LLC to provide additional protection

beyond your vehicle’s warranty. If you purchased a

Mopar® Vehicle Protection Plan, you will receive

Plan Provisions and an Owner Identification Card in

the mail within three weeks of the vehicle delivery

date. If you have any questions about the service

contract, call FCA US LLC's Service Contract

National Customer Hotline at 1-800-521-9922

(Canadian residents, call (800) 465-2001

English/(800) 387-9983 French).
FCA US LLC is not responsible for any service

contract you may have purchased from another

manufacturer. If you require service after the FCA

US LLC New Vehicle Limited Warranty expires,

please refer to the contract documents, and

contact the person listed in those documents.
We appreciate that you have made a major

investment when you purchased the vehicle.

An authorized dealer has also made a major

investment in facilities, tools, and training to

assure that you are absolutely delighted with

the ownership experience.

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278

CUSTOMER ASSISTANCE

C

HANGE

O

F

O

WNERSHIP

O

R

A

DDRESS

*If you have purchased this vehicle used or have

changed your address, please provide the

following information and mail to:
FCA US LLC
P.O. Box 21–8008
Auburn Hills, MI 48321–8004
Make sure to include the following:



Date of Sale (mm/dd/yy)



Vehicle Indentification Number (17 Character ID

located on top left of the instrument panel)



Exact Odometer Reading



First and Last Name



Phone Number



Street Address, City, State and Zip Code



Email Address

*Applies to US residents only.

WARRANTY INFORMATION

See the Warranty Information for the terms and

provisions of FCA US LLC warranties applicable to this

vehicle and market. Refer to

www.mopar.com/om

for further information.
See the Warranty Information for the terms

and provisions of FCA Canada Inc. warranties

applicable to this vehicle and market. Refer to

www.owners.mopar.ca/en for further information.
For French, refer to

www.owners.mopar.ca/fr for

further information.
Use this QR code to access your

digital experience.

MOPAR® PARTS

Mopar® original equipment parts and accessories

and factory filled fluids are available from an

authorized dealer. They are recommended for your

vehicle to keep it operating at its best and maintain

its original condition.

REPORTING SAFETY DEFECTS

I

N

T

HE

50 U

NITED

S

TATES

A

ND

W

ASHINGTON

, D.C.

If you believe that your vehicle has a

defect that could cause a crash or cause

injury or death, you should immediately

inform the National Highway Traffic

Safety Administration (NHTSA) in

addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it

may open an investigation, and if it finds

that a safety defect exists in a group

of vehicles, it may order a recall and

remedy campaign. However, NHTSA

cannot become involved in individual

problems between you, an authorized

dealer, or FCA US LLC.
To contact NHTSA, you may call the Vehicle

Safety Hotline toll free at 1-888-327-4236

(TTY: 1-800-424-9153); or go to

http://

www.safercar.gov

; or write to: Administrator,

NHTSA, 1200 New Jersey Avenue, SE., West

Building, Washington, D.C. 20590. You can

also obtain other information about motor

vehicle safety from

http://www.safercar.gov

.

WARNING!

Engine exhaust (internal combustion engines

only), some of its constituents, and certain

vehicle components contain, or emit, chemicals

known to the State of California to cause cancer

and birth defects, or other reproductive harm.

In addition, certain fluids contained in vehicles

and certain products of component wear

contain, or emit, chemicals known to the State

of California to cause cancer and birth defects,

or other reproductive harm.

CUSTOMER ASSISTANCE

279

I

N

C

ANADA

If you believe that your vehicle has a safety

defect, you should contact the Customer

Service Department immediately. Canadian

customers who wish to report a safety

defect to the Canadian government should

contact Transport Canada, Motor Vehicle

Defect Investigations and Recalls at

1-800-333-0510 or go to

wwwapps.tc.gc.ca/

Saf-Sec-Sur/7/PCDB-BDPP

.

PUBLICATION ORDER FORMS

To order the following manuals, you may use either

the website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide

a complete working knowledge of the vehicle,

system, and/or components and is written in

straightforward language with illustrations,

diagrams, and charts.

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,

charts and detailed illustrations. These manuals make

it easy to find and fix problems on computer-controlled

vehicle systems and features. They show exactly how

to find and correct problems, using step-by-step

troubleshooting and drivability procedures, proven

diagnostic tests and a complete list of all tools and

equipment.
To order a hard copy of your Service or Diagnostic

Procedure manuals, visit:
www.techauthority.com (US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared

with the assistance of service and engineering

specialists to acquaint you with specific FCA

vehicles.
To access your Owner's Information online,

visit

www.mopar.com/om (US) or

www.owners.mopar.ca (Canada).
Or
Call Tech Authority toll free at:



1-800-890-4038 (US)

Owner's Manuals, Radio Manuals and Warranty

Information Books can be ordered through

Archway at:



1-800-387-1143 (Canada)

CHANGE OF OWNERSHIP OR ADDRESS

*If you have purchased this vehicle used or have

changed your address, please provide the

following information and mail to:
FCA US LLC
P.O. Box 21–8008
Auburn Hills, MI 48321–8004
Make sure to include the following:



Date of Sale (mm/dd/yy)



Vehicle Indentification Number (17 Character ID

located on top left of the instrument panel)



Exact Odometer Reading



First and Last Name



Phone Number



Street Address, City, State and Zip Code



Email Address

*Applies to US residents only.

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280

CUSTOMER ASSISTANCE

GENERAL INFORMATION

Keyless Enter ‘n Go
The following regulatory statement applies to

Keyless Enter ‘n Go devices equipped in this

vehicle:
US
Start Button FCC ID: A2C81227100
Key FCC ID: S180227006
RFHM ECU FCC ID: M3N-82135300
These devices comply with Part 15 of the FCC

Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful

interference, and (2) This device must accept any

interference received, including interference that

may cause undesired operation.
MEXICO
La operación de este equipo está sujeta a las

siguientes dos condiciones:
1. es posible que este equipo o dispositivo no

cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar

cualquier interferencia, incluyendo la que

pueda causar su operación no deseada.

UConnect
The following regulatory statement applies to

UConnect devices equipped in this vehicle:
FCC ID: Y7OVP2REFRESH
IC: 7812H-VP2REFRESH
Blind Spot Monitoring Systems
The following regulatory statements apply to Blind

Spot Monitoring System:
MEXICO
IFETEL: RLVCOSR15-0904
La operación de este equipo está sujeta a las

siguientes dos condiciones:
1. es posible que este equipo o dispositivo no

cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar

cualquier interferencia, incluyendo la que

pueda causar su operación no deseada.

US
FCC ID OAYSRR3B
These devices comply with Part 15 of the FCC

Rules. Operation is subject to the following two

conditions:
1. This device may not cause harmful

interference, and

2. This device must accept any interference

received, including interference that may

cause undesired operation.

CAUTION TO USERS
Changes or modifications not expressly approved

by the party responsible for compliance could void

the user‘s authority to operate the equipment.
CANADA
ISED Cert Numb: 4135A-SRR3B
This device contains licence-exempt

transmitter(s)/receiver(s) that comply with

Innovation, Science and Economic Development

Canada’s licence-exempt RSS(s). Operation is

subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference,

including interference that may cause

undesired operation of the device.

Radio frequency radiation exposure information:
This equipment complies with radiation exposure

limits set forth for an uncontrolled environment.

This equipment should be installed and operated

with minimum distance of 20 cm between the

radiator and your body.