Acura CSX. Manual — part 595

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DVD Handling and Cleaning

Earliest DVD Version Application for Each
Model

23-95

To avoid damaging or leaving fingerprints on the DVD,
always handle it by the edges and place it in a jewel
case whenever it is outside the navigation unit. Deep
scratches or fingerprints on the back of the DVD can
cause intermittent rebooting or other system errors.

Smudges and fingerprints can be carefully removed
using a mild cleaner and tissues designed to clean
eyeglasses. To clean a DVD, use a clean soft cloth. Very
gently wipe across the DVD from the center to the
outside edge, never in a circular motion.

Do not place stabilizer rings or labels on the DVD.

Each navigation system DVD contains a map/POI (point
of interest) database and the navigation system
software for each model that it supports. Inserting an
older DVD can cause problems since it lacks the
software to provide the specific features needed for that
model. Unfortunately, the navigation software does not
detect or warn you that the version is outdated, and it
may even appear to operate.

NOTE: Replacing a DVD just because the version
number is higher is not always warranted. A higher
software version does not necessarily mean it contains
newer software for your model. The DVD contains
software for all models that use the same color DVD,
and a revised number may or may not have software
fixes or upgrades for the model in question.

Typical warning symptoms that an outdated DVD is
being used include:

• The Acura model navigation screen displayd a Honda

logo while booting up.

• A newly introduced model future or accessory may

not display properly, and Extension displays instead.

NOTE: Extension may be displayed when using
Music Link, but should never be displayed when XM
is selected.

• The current street (the street being driven on) does

not appear properly at the bottom of the map screen
display when the vehicle is driven on a main road.

NOTE: If necessary, compare the operation to the
navigation system of the same model and year
vehicle that has a current DVD.

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How to Identify Navigation DVD Versions,
and How to Inspect A DVD for Damage

23-96

Navigation System

To determine the navigation version on a particular
model, start the engine, then locate the navigation unit.
Open the DVD door, and push the eject button to eject
the DVD. Hold the DVD by the edges, and check for
these items:

• The DVD label color.
• Read the DVD version on the label, and note it on the

repair order. The version number is near the bottom
of the label text (for example, ver: 4.23A). You will
need this version number:
– To verify that the DVD version is appropriate for the

vehicle. Check any official Honda service website
for more service information.

– Any time you call Tech Line regarding a navigation

system issue.

– To answer client inquires concerning update or

coverage issue.

NOTE: Clients may obtain DVDs from sources
outside the normal ordering process. If you
determine this is the case, recommend that your
client purchase the appropriate DVD from the
Honda Disc Fulfillment Center (see ORDERING A
DVD).

– Check the underside of the DVD for signs of

mishandling. Deep scratches, or random scratches,
light swirl marks, or fingerprints can cause random
lock-ups, reboots, erratic voice response, erratic
positioning errors, and DVD read or format errors.

NOTE: A damaged DVD is not covered under
warranty unless the disc is damaged by the
navigation unit. Damage by the navigation unit
typically appears as circular scratches caused by
something rubbing against the DVD as it spins. The
damage may appear as arcs or complete circles on
the DVD reading surface.

– Verify that the underside of the DVD is silver, and

not a copy with a blue color. Copies will not work
properly and can cause other symptoms that mimic
hardware problems.

• Incorrectly colored DVDs being put into navigation

vehicles. This causes the system to either display
error messages, or causes system malfunctions that
mimic a hardware problem. This results in the client
leaving with a malfunctioning navigation system.

• The DVD version provided to the client is out-of date

or incompatible with a particular model. This
inconveniences your client by delaying the repair, or
by causing additional (and unnecessary) returns to
your dealership.

• The client experiences bugs or other issues that have

already been resolved in later versions currently
available at the fulfillment desk.

If the DVD is defective, or has any of the issues
mentioned above, return the vehicle to your client and
recommend that they order the proper DVD from the
Honda Disc Fulfillment Center (see ORDERING A DVD).

NOTE: Navigation DVDs do not come with replacement
navigation units. If you are replacing a navigation unit
because it is defective (following appropriate service
manual troubleshooting), and the DVD does not eject,
order a DVD. See Obtaining a navigation DVD.

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How to Answer Client Questions About
Navigation Coverage

Precaution on Client Sneak Previews

Is my address covered by the navigation system?

Is my city covered by the navigation system?

The gas station on my corner is now a restaurant. Why
is it still incorrect in the navigation system?

FAQs

Why are some features different or missing compared
to my previous Honda vehicle?

23-97

Some clients may ask questions regarding a city,
address or POI (point of interest) covered by the
navigation system. It is better to verify a coverage
question on an actual vehicle than to disappoint your
client by promising coverage that may be incomplete or
missing in their area. The following suggestions can be
used to answer coverage inquiries from your client.

Using a current production vehicle (of the same model),
enter the client’s address (street first) to see if their area
is covered. Always enter the street first, because
sometimes their city may be included in a neighboring
township, or under some lager metropolitan city name.
If the address is shown in a later year vehicle, but not
your client’s vehicle, you might want to recommend
that your client purchase an update.

For general questions about whether a city is covered,
view the map coverage link on the DVD order site. On
the site, you enter a year and model, and then click on
the Coverage link. You then select a state or province,
and the cities are listed. Of course, this does not
guarantee that the client’s road or address is in the
system. Verifying on an actual production vehicle is
always the best guarantee that your information is
accurate.

For POI-related client questions, explain that
businesses are constantly moving, and there can be a
considerable lag in updating the millions of POIs in the
system. The database is updated annually, and the best
way to the verify whether the POI is accurate is verify
the inquiry on a current production vehicle.

Answers to these and other questions regarding
coverage can be found in these locations:

• In the Frequently Asked Questions section of the

navigation system manual.

• At the on-line DVD order site, by clicking on the

link (see ORDERING A DVD).

Your client might request a look (or sneak preview) at
features in the latest navigation software. You should
never preview a navigation DVD in a client vehicle.
Inserting a newer DVD installs the latest software from
the DVD into the memory of the client’s navigation
system. When the original DVD is reinstalled, the newer
software remains in memory and is often incompatible
with the client’s original DVD Map and POI database, or
software.

If wishes to see the latest navigation coverage or
software features, demonstrate it on an in-stock vehicle
that already has the latest DVD version.

If, by chance, a newer version is loaded accidentally,
either by the dealer or the client, the only remedy is to
enter the navigation diagnostic mode’s Version screen
and do a forced download. Check any official Honda
service website for more information about what
patches may need reinstalling.

Hardware and software continually go through updates
and improvements. Features may change or disappear
over time based on the navigation system development.

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Symptom

Diagnostic procedure

Also check for

23-98

Navigation System

Symptom Troubleshooting Index

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Navigation system stays on the
GPS initialization screen

Symptom Troubleshooting
(see page 23-92)

Navigation unit
GPS antenna/cable is disconnected or
damaged
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches

Vehicle position icon constantly
leaves road, moves erratically, or
is displayed very far from actual
vehicle position

Symptom Troubleshooting
(see page 23-126)

Navigation unit
GPS antenna/cable
PCM (speed and fuel pulses)
Harness/fuses/switches

System always comes up in in-
line diagnostic mode

Symptom Troubleshooting
(see page 23-127)

Navigation system will not accept
security code

Symptom Troubleshooting
(see page 23-134)

Wrong color DVD

Navigation frequently asks for
anti-theft code and/or needs GPS
initialization

Symptom Troubleshooting
(see page 23-131)

Loss of voltage or poor ground (G504,
G505)
Navigation unit
Low battery voltage
Harness/fuses/switches

GPS icon is white or not shown

Symptom Troubleshooting
(see page 23-122)

Navigation unit
Aftermarket accessories connected to
the system
The wrong color DVD is installed
The DVD is damaged or dirty
GPS antenna/cable
Harness/fuses/switches

Vehicle icon wanders across the
map when driving (does not
follow a displayed road) or map or
vehicle ICON spins

Symptom Troubleshooting
(see page 23-126)

Navigation unit
GPS antenna/cable
ECM/PCM (speed signal)

No picture is displayed

Symptom Troubleshooting
(see page 23-119)

Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches

Picture has lines/rolls/other issues
or is an odd color

Symptom Troubleshooting
(see page 23-120)

Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Aftermarket accessories connected to
the system
Harness/fuses/switches

Display day/night mode does not
work or does not work properly

If you use the display mode
button, the auto day/night
function is disabled until you
turn the ignition switch to ON
(II)
Symptom Troubleshooting
(see page 23-128)

Display brightness set to High in day
or night mode
Gauge control module
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches

System locks up or freezes
constantly

Symptom Troubleshooting
(see page 23-128)

Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches

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