RAM Promaster City (2020 year). Manual in english — page 1

13

GETTING TO KNOW YOUR VEHICLE

KEYS

Key Fob

Your vehicle uses a key start ignition system. The ignition

system consists of a key fob with a Remote Keyless Entry

(RKE) and an ignition switch.
The key fob contains an integrated mechanical key. To use

the mechanical key, simply push the mechanical key release

button.
In case you need duplicate keys, please contact an

authorized dealer so that they can order copies for you.

Key Fob With Integrated Mechanical Key

1 — Key Blade Release Button

2 — Driver/Passenger Unlock Button

3 — Lock Button

4 — Cargo Lock/Unlock Button

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14 GETTING TO KNOW YOUR VEHICLE

Remote Keyless Entry (RKE)

This system allows you to lock or unlock the doors from

distances up to approximately 66 ft (20 m) using a hand-held

key fob. The key fob does not need to be pointed at the

vehicle to activate the system.

NOTE:

The key fob may not be able to be detected by the vehicle if it

is located next to a mobile phone, laptop or other electronic

device; these devices may block the key fob’s wireless signal.

Key Fob

To Unlock The Doors

Cargo Vehicle (Canada) — If Equipped

Push and release the unlock button on the key fob to unlock

the front two doors. Push and release the Cargo unlock

button on key fob to unlock the cargo area (side lateral

sliding doors and rear doors). The turn signal lights will flash

to acknowledge the unlock signal.

Cargo Vehicle (United States) — If Equipped

Push and release the unlock button on the key fob to unlock

all doors. Push and release the Cargo unlock button on key

fob to unlock the cargo doors. The turn signal lights will flash

to acknowledge the unlock signal.

Passenger Vehicle

Push and release the unlock button on the key fob to unlock

all doors. Push and release the Cargo unlock button on key

fob to unlock the cargo doors. The turn signal lights will flash

to acknowledge the unlock signal.

GETTING TO KNOW YOUR VEHICLE

15

To Lock The Doors

Push and release the lock button on the key fob to lock all

doors. The turn signal lights will flash to acknowledge the

signal. If a door is open, the turn signal lights will flash at an

increased rate. This is to indicate that a door is still open.
Horn activation settings after a Radio Frequency (RF) lock

command can be adjusted manually. Refer to “Uconnect

Settings” in “Multimedia” for further information.

Locking Doors With A Key

1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
Refer to “Dealer Service” in “Servicing And Maintenance”

for maintenance procedures.

Sound Horn With Lock

This feature will cause the horn to chirp when the doors are

locked with the key fob. This feature can be turned on or

turned off. To change the current setting, refer to “Uconnect

Settings” in “Multimedia” for further information.

Key Fob Battery Replacement

NOTE:

Perchlorate Material – special handling may apply. See

www.dtsc.ca.gov/hazardouswaste/perchlorate

.

The recommended replacement battery is CR2032.
1. Push the mechanical key release button and release the

mechanical key to access the battery case screw located on

the side of the key fob.

2. Rotate the screw located on the side of the key fob using

a small screwdriver.

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16 GETTING TO KNOW YOUR VEHICLE

Key Fob Screw Location

3. Take out the battery case. Remove and replace the battery

observing its polarity.

4. Refit the battery case inside the key fob and turn the

screw to lock it into place.

Programming Additional Key Fobs

Programming the key fob may be performed by an autho

-

rized dealer.

NOTE:

Once a key fob is programmed to a vehicle, it cannot be

re-purposed and reprogrammed to another vehicle.

General Information

The following regulatory statement applies to all Radio

Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with

Innovation, Science and Economic Development Canada

license-exempt RSS standard(s). Operation is subject to the

following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,

including interference that may cause undesired opera

-

tion.

GETTING TO KNOW YOUR VEHICLE

17

Le présent appareil est conforme aux CNR d`Innovation,

Science and Economic Development applicables aux appar

-

eils radio exempts de licence. L'exploitation est autorisée aux

deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d'en compromettre le fonctionnement.

La operación de este equipo está sujeta a las siguientes dos

condiciones:
1. es posible que este equipo o dispositivo no cause interfer

-

encia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interfer

-

encia, incluyendo la que pueda causar su operación no

deseada.

NOTE:

Changes or modifications not expressly approved by the

party responsible for compliance could void the user’s

authority to operate the equipment.

IGNITION SWITCH

Ignition Key Removal

1. Place the gear selector in PARK.
2. Rotate the key to the STOP (OFF/LOCK) position.
3. Remove the key from the ignition switch lock cylinder.

Ignition Switch Positions

1 — STOP (OFF/LOCK)

2 — MAR (ACC/ON/RUN)

3 — AVV (START)

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18 GETTING TO KNOW YOUR VEHICLE

(Continued)

Key-In-Ignition Reminder

Opening the driver's door when the key is in the ignition and

the ignition switch position is STOP (OFF/LOCK) sounds a

signal to remove the key.

WARNING!

• Before exiting a vehicle, always shift the transmission

into PARK, apply the parking brake, and remove the

key fob from the vehicle. When leaving the vehicle,

always lock your vehicle. In case you switch off the

vehicle and the transmission is not in PARK position, a

warning message will appear on the cluster which

suggests you to shift the transmission into PARK posi

-

tion and, then, you can remove the key within 15

seconds. If 15 seconds expire, you have to rotate the key

from OFF/LOCK position to ON/RUN position and

come back to OFF/LOCK position in order to remove

the key.

• Never leave children alone in a vehicle, or with access

to an unlocked vehicle. Allowing children to be in a

vehicle unattended is dangerous for a number of

reasons. A child or others could be seriously or fatally

injured. Children should be warned not to touch the

parking brake, brake pedal or the gear selector.

• Do not leave the key fob in or near the vehicle, or in a

location accessible to children. A child could operate

power windows, other controls, or move the vehicle.

• Do not leave children or animals inside parked vehicles

in hot weather. Interior heat build-up may cause

serious injury or death.

CAUTION!

An unlocked vehicle is an invitation. Always remove the

key from the ignition and lock all the doors when

leaving the vehicle unattended.

WARNING!

(Continued)

GETTING TO KNOW YOUR VEHICLE

19

SENTRY KEY

The Sentry Key Immobilizer system prevents unauthorized

vehicle operation by disabling the engine. The system does

not need to be armed or activated. Operation is automatic,

regardless of whether the vehicle is locked or unlocked.
The system uses ignition keys which have an embedded elec

-

tronic chip (transponder) to prevent unauthorized vehicle

operation. Therefore, only keys that are programmed to the

vehicle can be used to start and operate the vehicle.

NOTE:

A key which has not been programmed is also considered an

invalid key, even if it is cut to fit the ignition switch lock

cylinder for that vehicle.
If the vehicle security light is on after the key is placed in the

MAR (ACC/ON/RUN) position, it indicates that there is a

problem with the electronics.

All of the keys provided with your new vehicle have been

programmed to the vehicle electronics.

Replacement Keys

Only keys that have been programmed to the vehicle elec

-

tronics can be used to start the vehicle. Once a Sentry Key has

been programmed to a vehicle, it cannot be programmed to

any other vehicle.
When having the Sentry Key Immobilizer System serviced,

bring all vehicle keys with you to an authorized dealer.
The Vehicle Identification Number (VIN) is required for

authorized dealer replacement of keys. Duplication of keys

may be performed at an authorized dealer.

CAUTION!

• Always remove the Sentry Key from the vehicle and

lock all doors when leaving the vehicle unattended.

• The Sentry Key Immobilizer system is not compatible

with some aftermarket remote starting systems. Use of

these systems may result in vehicle starting problems

and loss of security protection.

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20 GETTING TO KNOW YOUR VEHICLE

General Information

The following regulatory statement applies to all Radio

Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with

Innovation, Science and Economic Development Canada

license-exempt RSS standard(s). Operation is subject to the

following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,

including interference that may cause undesired opera

-

tion.

Le présent appareil est conforme aux CNR d`Innovation,

Science and Economic Development applicables aux appar

-

eils radio exempts de licence. L'exploitation est autorisée aux

deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d'en compromettre le fonctionnement.

La operación de este equipo está sujeta a las siguientes dos

condiciones:
1. es posible que este equipo o dispositivo no cause interfer

-

encia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interfer

-

encia, incluyendo la que pueda causar su operación no

deseada.

NOTE:

Changes or modifications not expressly approved by the

party responsible for compliance could void the user’s

authority to operate the equipment.

GETTING TO KNOW YOUR VEHICLE

21

VEHICLE SECURITY ALARM — IF EQUIPPED

The Vehicle Security Alarm monitors the vehicle doors and

ignition for unauthorized operation. When the Vehicle Secu

-

rity Alarm is activated, interior switches for door locks are

disabled. The system provides both audible and visible

signals. Every intrusion attempt causes six continuous alarm

cycles. Every alarm cycle lasts for 30 seconds. For 26 seconds,

the horn will sound, and the turn signal lights will flash. For

four seconds, it will pause. After a maximum of 10 alarm

cycles, only the turn signal lights will flash until the next

alarm activation.

To Arm The System

To arm the system, the Vehicle Security Alarm will set when

you use the key fob to lock the doors. If a door or the hood is

not properly shut, the alarm system will not be armed.

To Disarm The System

Use the key fob to unlock the door and disarm the system.
The Vehicle Security Alarm will also disarm if a

programmed Sentry Key is inserted into the ignition switch.

To exit the alarm mode, push the key fob unlock button, or

insert a programmed Sentry Key into the ignition switch.

The Vehicle Security Alarm is designed to protect your

vehicle. However, you can create conditions where the

system will give you a false alarm. If one of the previously

described arming sequences has occurred, the Vehicle Secu

-

rity Alarm will arm regardless of whether you are in the

vehicle or not. If you remain in the vehicle and open a door,

the alarm will sound. If this occurs, disarm the Vehicle Secu

-

rity Alarm.

Rearming Of The System

If the system has not been disabled, the Vehicle Security

Alarm will rearm itself after the 15 additional minutes of

turn lamps flashing. If the condition which initiated the

alarm is still present, the system will ignore that condition

and monitor the remaining doors and ignition.

Security System Manual Override

The Vehicle Security Alarm will not arm/disarm if you lock/

unlock the doors using the manual door lock plunger.

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22 GETTING TO KNOW YOUR VEHICLE

DOORS

Door Locks

Central Lock

The door locks can be locked or unlocked from inside the

vehicle by using the door handle.
• To lock the doors, push down on the door handle.
• To unlock the doors, pull up on the door handle.

Locking The Doors From The Outside

Follow the below methods to lock the vehicle from the

outside

Locking With A Key Fob

Key Fob

1 – Key Blade Release Button

2 – Driver Passenger Unlock Button

3 – Lock Button

4 – Cargo Lock/Unlock Button

GETTING TO KNOW YOUR VEHICLE

23

Push and release the lock button on the key fob to lock all doors.

The turn signal lights will flash to acknowledge the signal.
Horn activation settings after a Radio Frequency (RF) lock

command can be adjusted manually Refer to “Uconnect

Settings” in “Multimedia” for further information.

Locking With The Key Blade

Key Blade Released

Push the Key Blade Release Button to expose the key blade,

insert the key blade into the doors exterior lock cylinder and

turn the key clockwise to lock the front door.

Unlock The Doors From The Outside

Follow the below methods to unlock the vehicle from the

outside:

Unlocking With A Key Fob For All Passenger Vans And

U.S. Cargo Vans — If Equipped

To unlock all the doors, push and release the unlock button

on the key fob. The turn signal lights will flash to acknowl

-

edge the unlock signal. Push and release the Cargo unlock

button to unlock the rear cargo doors only.

Unlocking With A Key Fob For Canadian Cargo Vans — If

Equipped

Push and release the unlock button to unlock the front doors.

Push and release the Cargo unlock button to unlock the side

sliding doors and the rear cargo doors.

Unlocking With The Key Blade

Push the Key Blade Release Button to expose the key blade,

insert the key blade into the driver door exterior lock

cylinder and turn the key counterclockwise to unlock all

doors.

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24 GETTING TO KNOW YOUR VEHICLE

Unlocking The Rear Cargo Area From Inside The Vehicle

Pull up on the lock/unlock lever located on the drivers door

panel to the 1st detent to unlock all doors from inside the

vehicle.

Auto Unlock Doors

Auto Unlocking For All Passenger Vehicles and U.S. Cargo

Vehicles — If Equipped

This feature unlocks all doors when the driver door is

opened.

Auto Unlocking For Canadian Cargo Vehicles — If

Equipped

This feature unlocks all front doors when the driver door is

opened.

NOTE:

If the front passenger door, or the rear or side door is opened,

only the rear or side door is unlocked.

Sliding Side Door

On Cargo versions, the sliding side door is fitted with a

spring-loaded latch that stops the door from opening any

further. To lock it, simply push the door as far as it will go; to

unlock it, pull forward firmly.

Opening And Closing From Outside The Vehicle

Opening/Unlocking With A Key Fob In the Passenger

Vehicle and U.S. Cargo Vehicle — If Equipped

Push and release the unlock button on the key fob to unlock

all doors. Push and release the cargo unlock button on the

key fob to unlock the sliding side doors. To open one of the

sliding side doors, pull the handle out from the bottom, then

slide the door towards the rear of the vehicle until it locks

into place and cannot go any further. The turn signal lights

will flash to acknowledge the unlock signal.

Opening/Unlocking With A Key Fob In the Canadian

Cargo Vehicle — If Equipped

Push and release the unlock button on the key fob to unlock

the front two doors. Push and release the cargo unlock

button on the key fob once to unlock the passenger/cargo

area (side lateral sliding doors and rear doors). The turn

signal lights will flash to acknowledge the unlock signal.

GETTING TO KNOW YOUR VEHICLE

25

Unlocking With The Key Blade In Passenger Vehicle

Push the Key Blade Release Button to expose the key blade,

insert the key blade into the driver door exterior lock

cylinder and turn the key counterclockwise to unlock all

doors.

Unlocking With The Key Blade In Cargo Vehicle

Push the Key Blade Release Button to expose the key blade,

insert the key blade into the driver door exterior lock

cylinder and turn the key counterclockwise to unlock the

front doors. Push the Key Blade Release Button to expose the

key blade, insert the key blade into the rear door exterior lock

cylinder and turn the key counterclockwise to unlock the

rear doors.

Closing/Locking With A Key Fob

Push and release the lock button on the key fob to lock all

doors, including the cargo area (side lateral sliding doors

and rear doors). The turn signal lights will flash to acknowl

-

edge the lock signal.
Horn activation settings after a Radio Frequency (RF) lock

command can be adjusted manually. Refer to “Uconnect

Settings” in “Multimedia” for further information.

Locking With The Key Blade In Passenger Vehicle

Push the Key Blade Release button to expose the key blade,

insert the key blade into the driver door exterior lock

cylinder and turn the key clockwise to lock all doors.

Locking With The Key Blade In Cargo Vehicle

Push the Key Blade Release button to expose the key blade,

insert the key blade into the driver door exterior lock

cylinder and turn the key clockwise to lock the front doors.

Push the Key Blade Release button to expose the key blade,

insert the key blade into the rear door exterior lock cylinder

and turn the key clockwise to lock the rear doors.

Closing And Locking From Outside

Grab the side door handle and push towards the front of the

vehicle. Once the side door is secured in the full closed posi

-

tion, use one of the locking methods above to lock the sliding

side doors.

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26 GETTING TO KNOW YOUR VEHICLE

Opening And Closing From The Inside

Opening:

Pull the interior door handle switch to unlock the door, then

pull the handle and slide the door towards the rear of the

vehicle until it can go no further.

Closing:

Pull the interior door handle switch to release the door and

then push it towards the front of the vehicle.

Key Emergency Lock (KEL) Device

The sliding side doors are provided with a device for locking

all the doors using an emergency lock in case of a power

fault.
The device can be engaged with the sliding side doors open

in one of the following position:
• Key Emergency Lock (KEL) Device not engaged (doors

unlocked)

• KEL Device engaged (insert the ignition key blade into the

lock and rotate clockwise), doors locked

Key Emergency Lock Device

The device is released and the doors can be opened as

follows:

If the power is restored:

• By remote control.
• Opening a front door by inserting the key into the key

cylinder.

GETTING TO KNOW YOUR VEHICLE

27

If the power is not restored:

• Opening the driver side door by key blade and the other

doors (passenger's side and sliding side door) by pulling

the inner handle.

If the child lock was engaged and the previously described

locking procedure was carried out, operating the internal

handle will not open the door but will only realign the door

lock knob. To open the door, the outside handle must be

pulled. The door central locking/unlocking button is not

disabled by the engagement of the emergency lock.

Child Lock System

This system prevents the sliding side doors from being

opened from the inside.
The child locks can only be engaged/disengaged with the

sliding side door open:

Child Lock System

To Engage Or Disengage The Child-Protection Door Lock

System

1. Open the rear door.
2. Insert the tip of the ignition key blade into the lock and

rotate to the lock or unlock position.

3. Repeat steps 1 and 2 for the opposite rear door.

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28 GETTING TO KNOW YOUR VEHICLE

The device remains engaged even if the doors are unlocked

remotely. This system prevents the sliding side doors to be

opened from the inside.

NOTE:

For emergency exit from the rear seats when the

Child-Protection Door Lock System is engaged, manually

raise the door lock knob to the unlocked position, roll down

the window, and open the door using the outside door

handle.

Double Rear Swing Doors

The rear double swing doors are fitted through a fastening

system which stops them when they reach an opening angle

of approximately 90 degrees.

Rear Door Check Strap Location

To open them wider to an angle of 180 degrees, push the

locking device (one on each side) and simultaneously open

the doors.

WARNING!

Avoid trapping anyone in a vehicle in a collision.

Remember that the rear doors can only be opened from

the outside when the Child-Protection locks are engaged

(locked).