RAM Promaster City (2020 year). Manual in english — page 20

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STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED

The remote sound system controls are located on the back

surface of the steering wheel. Reach behind the wheel to

access the switches.

Remote Sound System Controls

(Back View Of Steering Wheel)

The right-hand control is a rocker type switch with a

push-button in the center. Pushing the top of the switch will

increase the volume, and pushing the bottom of the switch

will decrease the volume.

The button located in the center of the right-hand control to

select the source (AM, FM, SiriusXM®, USB, AUX).
The left-hand control is a rocker type switch with a

push-button in the center. The function of the left hand

control is different depending on which mode you are in.
The following describes the left-hand control operation in

each mode.

Radio Operation

Pushing the top of the switch will “Seek” up for the next

listenable station and pushing the bottom of the switch will

“Seek” down for the next listenable station.
The button located in the center of the left-hand control will

tune to the next preset station that you have programmed in

the radio preset button.

Media Mode

Pushing the top of the switch once goes to the next track on

the selected media (AUX/USB/Bluetooth®). Pushing the

bottom of the switch once goes to the beginning of the

current track, or to the beginning of the previous track if it is

within eight seconds after the current track begins to play.

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IPOD®/USB/MP3 CONTROL — IF EQUIPPED

The USB Input and Auxiliary Jack is located on the instrument

panel below the Climate Controls. This feature allows an iPod® or

external USB device to be plugged into the USB port.

USB Input And AUX Jack

iPod® control supports Mini, 4G, Photo, iPod nano®, 5G

iPod® and iPhone® devices. Some iPod® software versions

may not fully support the iPod® control features. Please visit

Apple’s® website for software updates.
For further information, refer to the Uconnect Owner’s

Manual Supplement.

RAM TELEMATICS - IF EQUIPPED

Ram Telematics is designed to help improve safety, effi

-

ciency, and productivity. It gives you complete visibility of

your fleet options, whether from behind a desk or on a

mobile device while you are on the go. You can log-in to view

near real-time and historical activity, including location,

vehicle health, and driver performance.

Activating Ram Telematics In Your Vehicles

Before you get started you will need:
• The Vehicle Identification Number (VIN) of each vehicle

you want to activate.

• Your main user’s log-in and password; new customers will

be asked to register.

• If you are a new customer, you will need company credit

card information or invoice number as further proof of

customer identification. Don’t worry, you will not be

charged.

• Go to

activate.verizonconnect.com/ram/#login

. If you are

an existing Verizon Connect customer, enter your

company’s log-in credentials. New customers will need to

register to create a new account.

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• Manually enter the VIN(s) or upload a CSV file with your

VINs. A vehicle name is optional and can be added later.

Follow online instructions to complete your vehicle entry.

• Create a password and enter billing information. An email

will be sent to you to complete the final step. After that,

you will be ready to log-in and access Verizon Connect

Fleet!

• You are good to go! You will receive an email confirming

your vehicles are now online.

For more information, or to learn more, visit

www.verizon

-

connect.com/ram/

.

Ram Telematics General Information

Modification Statement

Magneti Marelli has not approved any changes or modifica

-

tions to this device by the user. Any changes or modifications

could void the user’s authority to operate the equipment.
Magneti Marelli n'approuve aucune modification apportée à

l'appareil par l'utilisateur, quelle qu'en soit la nature. Tout

changement ou modification peuvent annuler le droit d'util

-

isation de l'appareil par l'utilisateur.

Interference Statement

This device complies with Part 15, 22, 24, and 27 of the FCC

and Industry Canada licence-exempt RSS standard(s). Oper

-

ation is subject to the following two conditions:(1) This

device may not cause interference, and(2) This device must

accept any interference, including interference that may

cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie

Canada applicables aux appareils radio exempts de

licence.L'exploitation est autorisée aux deux conditions suiv

-

antes:(1) l'appareil ne doit pas produire de brouillage, et(2)

l'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le broulliage est susceptible

d'en compromettre le fonctionnement.

RF Exposure

This equipment complies with FCC and IC radiation expo

-

sure limits set forth for an uncontrolled environment. The

antenna should be installed and operated with minimum

distance of 20 cm between the radiator and your body.

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Cet appareil est conforme aux limites d'exposition aux

rayonnements de la IC pour environnement non contrôlé.

L'antenne doit être installé de façon à garder une distance

minmale de 20 centimètres entre la source de rayonnements

et votre corps.

RADIO OPERATION AND MOBILE PHONES

Under certain conditions, the mobile phone being on in your

vehicle can cause erratic or noisy performance from your

radio. This condition may be lessened or eliminated by relo

-

cating the mobile phone. This condition is not harmful to the

radio. If your radio performance does not satisfactorily

“clear” by the repositioning of the phone, it is recommended

that the radio volume be turned down or off during mobile

phone operation when not using Uconnect (if equipped).

Regulatory And Safety Information

USA/CANADA

Exposure to Radio Frequency Radiation
The radiated output power of the internal wireless radio is

far below the FCC and IC radio frequency exposure limits.

Nevertheless, the wireless radio will be used in such a

manner that the radio is 8 in (20 cm) or further from the

human body.

The internal wireless radio operates within guidelines found

in radio frequency safety standards and recommendations,

which reflect the consensus of the scientific community.
The radio manufacturer believes the internal wireless radio

is safe for use by consumers. The level of energy emitted is

far less than the electromagnetic energy emitted by wireless

devices such as mobile phones. However, the use of wireless

radios may be restricted in some situations or environments,

such as aboard airplanes. If you are unsure of restrictions,

you are encouraged to ask for authorization before turning

on the wireless radio.
The following regulatory statement applies to all Radio

Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with

Innovation, Science, and Economic Development Canada

license-exempt RSS standard(s). Operation is subject to the

following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received,

including interference that may cause undesired opera

-

tion.

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Le présent appareil est conforme aux CNR d`Innovation,

Science and Economic Development applicables aux appar

-

eils radio exempts de licence. L'exploitation est autorisée aux

deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d'en compromettre le fonctionnement.

La operación de este equipo está sujeta a las siguientes dos

condiciones:
1. es posible que este equipo o dispositivo no cause interfer

-

encia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interfer

-

encia, incluyendo la que pueda causar su operación no

deseada.

NOTE:

Changes or modifications not expressly approved by the

party responsible for compliance could void the user’s

authority to operate the equipment.

NOTE:

• This equipment has been tested and found to comply with

the limits for a Class B digital device, pursuant to Part 15

of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a

residential installation. This equipment generates, uses

and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions,

may cause harmful interference to radio communications.

However, there is no guarantee that interference will not

occur in a particular installation.

• If this equipment does cause harmful interference to radio

or television reception, which can be determined by

turning the equipment off and on, the user is encouraged

to try to correct the interference by one or more of the

following measures:
1. Increase the separation between the equipment and

receiver.

2. Consult an authorized dealer or an experienced radio

technician for help.

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UCONNECT VOICE RECOGNITION

Introducing Uconnect

Start using Uconnect Voice Recognition with these helpful

quick tips. It provides the key Voice Commands and tips you

need to know to control your Uconnect system.

Get Started

1. Visit

UconnectPhone.com

to check mobile device and

feature compatibility and to find phone pairing instruc

-

tions.

2. Reduce background noise. Wind and passenger conversa

-

tions are examples of noise that may impact recognition.

3. Speak clearly at a normal pace and volume while facing

straight ahead. The microphone is positioned in the dome

lamp and aimed at the driver.

4. Each time you give a Voice Command, you must first

push the VR button, wait until

after

the beep, then say

your Voice Command.

5. You can interrupt the help message or system prompts by

pushing the VR button and saying a Voice Command

from the current category.

All you need to control your Uconnect system with your

voice are the buttons on your steering wheel.

VR And Phone Buttons

1 — Push To MUTE

2 — Push To Initiate Or To Answer A Phone Call, Send Or Receive A Text

3 — Push To End Call

4 — Push To Begin Using Uconnect Voice Recognition

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Basic Voice Commands

The basic Voice Commands below can be given at any point

while using your Uconnect system.
Push the VR button . After the beep, say:
• “

Cancel

” to stop a current voice session

• “

Help

” to hear a list of suggested Voice Commands

• “

Repeat

” to listen to the system prompts again

Notice the visual cues that inform you of your voice recogni

-

tion system’s status. Cues appear on the touchscreen.

Uconnect 3/3 NAV VR

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Radio

Use your voice to quickly get to the AM, FM or SiriusXM®

Satellite Radio stations you would like to hear. (Subscription

or included SiriusXM® Satellite Radio trial required.)
Push the VR button . After the beep, say:
• “

Tune to

ninety-five-point-five FM”

• “

Tune to

Satellite Channel Hits 1”

TIP:

At any time, if you are not sure of what to say or want to

learn a Voice Command, push the VR button and say

Help

. The system provides you with a list of commands.

Uconnect 3/3 NAV Radio

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325

Media

Uconnect offers connections via USB, Bluetooth® and Auxil

-

iary ports (if equipped). Voice operation is only available for

connected USB and iPod® devices.
Push the VR button . After the beep, say one of the

following commands and follow the prompts to switch your

media source or choose an artist.
• “

Change source

to Bluetooth®”

• “

Change source

to iPod®”

• “

Change source

to USB”

• “

Play artist

Beethoven”; “

Play album

Greatest Hits”;

“

Play song

Moonlight Sonata”; “

Play genre

Classical”

TIP:

Press the Browse button on the touchscreen to see all of the

music on your iPod® or USB device. Your Voice Command

must match

exactly

how the artist, album, song, and genre

information is displayed.

Uconnect 3/3 NAV Media

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Phone

Making and answering hands-free phone calls is easy with

Uconnect. When the Phonebook button is illuminated for the

Uconnect system, your system is ready. Check

Uconnect

-

Phone.com

for mobile phone compatibility and pairing

instructions.
Push the VR button or Phone button (if enabled). After the

beep, say one of the following commands:
• “

Call

John Smith”

• “

Dial

123-456-7890 and follow the system prompts”

• “

Redial

(call previous outgoing phone number)”

• “

Call back

(call previous incoming phone number)”

TIP:

When providing a Voice Command, push the VR button or

Phone button (if enabled) and say “

Call

,” then pronounce

the name

exactly

as it appears in your phone book. When a

contact has multiple phone numbers, you can say “

Call

John

Smith

work

.”

Uconnect 3/3 NAV Phone

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Voice Text Reply

Uconnect will announce

incoming

text messages. Push the

VR button or Phone button (if enabled) and say

Listen.

(Must have compatible mobile phone paired to Uconnect

system.)
1. Once an incoming text message is read to you, push the

VR button or Phone button (if enabled). After the beep,

say...

“Reply.”

2. Listen to the Uconnect prompts. After the beep, repeat

one of the pre-defined messages and follow the system

prompts.

* Only use the numbering listed. Otherwise, the system will

not transpose the message.

TIP:

Your mobile phone must have the full implementation of the

Message Access Profile (MAP)

to take advantage of this

feature. For details about MAP, visit

UconnectPhone.com

.

Apple® iPhone® iOS6 or later supports reading

incoming

text messages only.

General Information

The following regulatory statement applies to all Radio

Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with

Innovation, Science, and Economic Development Canada

PRE-DEFINED VOICE TEXT REPLY RESPONSES

Yes.

Stuck in traffic.

See you later.

No.

Start without me.

I’ll be late.

Okay.

Where are you? I will be <5, 10, 15,

20, 25, 30, 45, 60>

minutes late.*

Call me.

Are you there yet?

I’ll call you later. I need directions. See you in <5, 10,

15, 20, 25, 30, 45,

60> of minutes.*

I’m on my way.

Can’t talk right

now.

I’m lost.

Thanks.

PRE-DEFINED VOICE TEXT REPLY RESPONSES

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license-exempt RSS standard(s). Operation is subject to the

following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received,

including interference that may cause undesired opera

-

tion.

Le présent appareil est conforme aux CNR d`Innovation,

Science and Economic Development applicables aux appar

-

eils radio exempts de licence. L'exploitation est autorisée aux

deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d'en compromettre le fonctionnement.

La operación de este equipo está sujeta a las siguientes dos

condiciones:
1. es posible que este equipo o dispositivo no cause interfer

-

encia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interfer

-

encia, incluyendo la que pueda causar su operación no

deseada.

NOTE:

Changes or modifications not expressly approved by the

party responsible for compliance could void the user’s

authority to operate the equipment.

Additional Information

-

nect are registered trademarks and Mopar Owner Connect is

a trademark of FCA US LLC. Android™ is a trademark of

Google Inc. SiriusXM® and all related marks and logos are

trademarks of SiriusXM® Radio Inc.
Uconnect System Support:
• US residents visit

DriveUconnect.com

or call:

1-877-855-8400 (24 hours a day 7 days a week)

• Canadian residents visit

DriveUconnect.ca

or call:

1-800-465-2001 (English) or 1-800-387-9983 (French)

Mon. – Fri., 8:00 am – 8:00 pm, ET
Sat., 9:00 am – 5:00 pm, ET
Sun., Closed

329

CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE

Prepare For The Appointment

If you are having warranty work done, be sure to have the

right papers with you. Take your warranty folder. All work

to be performed may not be covered by the warranty.

Discuss additional charges with the service manager. Keep a

maintenance log of your vehicle's service history. This can

often provide a clue to the current problem.

Prepare A List

Make a written list of your vehicle's problems or the specific

work you want done. If you've had an accident or work done

that is not on your maintenance log, let the service advisor

know.

Be Reasonable With Requests

If you list a number of items and you must have your vehicle

by the end of the day, discuss the situation with the service

advisor and list the items in order of priority. At many autho

-

rized dealers, you may obtain a rental vehicle at a minimal

daily charge. If you need a rental, it is advisable to make

these arrangements when you call for an appointment.

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers are vitally inter

-

ested in your satisfaction. We want you to be happy with our

products and services.
Warranty service must be done by an authorized dealer. We

strongly recommend that you take the vehicle to an authorized

dealer. They know your vehicle the best, and are most concerned

that you get prompt and high quality service. The manufacturer's

authorized dealers have the facilities, factory-trained technicians,

special tools, and the latest information to ensure the vehicle is fixed

correctly and in a timely manner.

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330 CUSTOMER ASSISTANCE

This is why you should always talk to an authorized dealer

service manager first. Most matters can be resolved with this

process.
• If for some reason you are still not satisfied, talk to the

general manager or owner of the authorized dealer. They

want to know if you need assistance.

• If an authorized dealer is unable to resolve the concern,

you may contact the manufacturer's customer center.

Any communication to the manufacturer's customer center

should include the following information:
• Owner's name and address
• Owner's telephone number (mobile, home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage

FCA US LLC Customer Center

P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636

FCA Canada Inc. Customer Center

P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French

In Mexico Contact

Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568

Puerto Rico And US Virgin Islands

FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345

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331

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)

To assist customers who have hearing difficulties, the manu

-

facturer has installed special Telecommunication Devices for

the Deaf (TDD) equipment at its customer center. Any

hearing or speech impaired customer, who has access to a

TDD or a conventional teletypewriter (TTY) in the United

States, can communicate with the manufacturer by dialing

1-800-380-CHRY.
Canadian residents with hearing difficulties that require

assistance can use the special needs relay service offered by

Bell Canada. For TTY teletypewriter users, dial 711 and for

Voice callers, dial 1-800-855-0511 to connect with a Bell Relay

Service operator.

Service Contract

You may have purchased a service contract for a vehicle to

help protect you from the high cost of unexpected repairs

after the manufacturer's New Vehicle Limited Warranty

expires. The manufacturer stands behind only the manufac

-

turer's service contracts. If you purchased a manufacturer's

service contract, you will receive Plan Provisions and an

Owner Identification Card in the mail within three weeks of

the vehicle delivery date. If you have any questions about the

service contract, call the manufacturer's Service Contract

National Customer Hotline at 1-800-521-9922 (Canadian resi

-

dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract

that is not the manufacturer's service contract. It is not

responsible for any service contract other than the manufac

-

turer's service contract. If you purchased a service contract

that is not a manufacturer's service contract, and you require

service after the manufacturer's New Vehicle Limited

Warranty expires, please refer to the contract documents,

and contact the person listed in those documents.

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332 CUSTOMER ASSISTANCE

We appreciate that you have made a major investment when

you purchased the vehicle. An authorized dealer has also

made a major investment in facilities, tools, and training to

assure that you are absolutely delighted with the ownership

experience. You will be pleased with their sincere efforts to

resolve any warranty issues or related concerns.

WARRANTY INFORMATION

See the Warranty Information online for the terms and provi

-

sions of FCA US LLC warranties applicable to this vehicle

and market.

MOPAR PARTS

Mopar® fluids, lubricants, parts, and accessories are avail

-

able from an authorized dealer. They are recommended for

your vehicle in order to help keep the vehicle operating at its

best.

WARNING!

Engine exhaust (internal combustion engines only),

some of its constituents, and certain vehicle components

contain, or emit, chemicals known to the State of

California to cause cancer and birth defects, or other

reproductive harm. In addition, certain fluids contained

in vehicles and certain products of component wear

contain, or emit, chemicals known to the State of

California to cause cancer and birth defects, or other

reproductive harm.