RAM Promaster City (2020 year). Manual in english — page 15

IN CASE OF EMERGENCY

237

5. Insert a small screwdriver or a similar tool into the gear

selector override access hole (at the right front corner of

the gear selector assembly), then push and hold the over

-

ride release lever down. While holding the override

release lever down, push the lock button on the gear

selector and move the gear selector to the NEUTRAL (N)

position.

Gear Selector Override Access Hole

6. The vehicle may then be started in NEUTRAL (N).
7. Reinstall the gear selector boot.

FREEING A STUCK VEHICLE

If your vehicle becomes stuck in mud, sand, or snow, it can

often be moved using a rocking motion. Turn the steering

wheel right and left to clear the area around the front wheels.

Push and hold the lock button on the gear selector. Then shift

back and forth between DRIVE (D) and REVERSE (R), while

gently pressing the accelerator. Use the least amount of accel

-

erator pedal pressure that will maintain the rocking motion,

without spinning the wheels or racing the engine.

NOTE:

Shifts between DRIVE (D) and REVERSE (R) can only be

achieved at wheel speeds of 5 mph (8 km/h) or less. When

-

ever the transmission remains in NEUTRAL (N) for more

than two seconds, you must press the brake pedal to engage

DRIVE (D) or REVERSE (R).

CAUTION!

Racing the engine or spinning the wheels may lead to

transmission overheating and failure. Allow the engine

to idle with the transmission in NEUTRAL for at least

one minute after every five rocking-motion cycles. This

will minimize overheating and reduce the risk of

transmission failure during prolonged efforts to free a

stuck vehicle.

6

238 IN CASE OF EMERGENCY

NOTE:

Push the “ESC OFF” switch, to place the Electronic Stability

Control (ESC) system in “Partial Off” mode, before rocking

the vehicle. Refer to “Electronic Brake Control System” in

“Safety” for further information. Once the vehicle has been

freed, push the “ESC OFF” switch again to restore “ESC On”

mode.

TOWING A DISABLED VEHICLE

This section describes procedures for towing a disabled

vehicle using a commercial towing service.

WARNING!

Fast spinning tires can be dangerous. Forces generated

by excessive wheel speeds may cause damage, or even

failure, of the axle and tires. A tire could explode and

injure someone. Do not spin your vehicle's wheels faster

than 30 mph (48 km/h) or for longer than 30 seconds

continuously without stopping when you are stuck and

do not let anyone near a spinning wheel, no matter what

the speed.

CAUTION!

• When “rocking” a stuck vehicle by shifting between

DRIVE and REVERSE, do not spin the wheels faster

than 15 mph (24 km/h), or drivetrain damage may

result.

• Revving the engine or spinning the wheels too fast may lead

to transmission overheating and failure. It can also damage

the tires. Do not spin the wheels above 30 mph (48 km/h)

while in gear (no transmission shifting occurring).

Towing Condition

Wheel OFF The Ground

ALL MODELS

Flat Tow

NONE

NOT ALLOWED

Wheel Lift Or Dolly Tow

Front

OK

Rear

NOT ALLOWED

Flatbed

ALL

BEST METHOD

IN CASE OF EMERGENCY

239

Proper towing or lifting equipment is required to prevent

damage to your vehicle. Use only tow bars and other equip

-

ment designed for this purpose, following equipment manu

-

facturer’s instructions. Use of safety chains is mandatory.

Attach a tow bar or other towing device to main structural

members of the vehicle, not to bumpers or associated

brackets. State and local laws regarding vehicles under tow

must be observed.
If you must use the accessories (wipers, defrosters, etc.)

while being towed, the ignition must be in the ON/RUN

mode.
If the ignition key is unavailable, or the vehicle's battery is

discharged, refer to “Gear Selector Override” in this section

for instructions on shifting the transmission out of PARK (P)

for towing.

The manufacturer recommends towing your vehicle with all

four wheels OFF the ground using a flatbed.
If flatbed equipment is not available, this vehicle must be

towed with the front wheels OFF the ground (using a towing

dolly, or wheel lift equipment with the front wheels raised).

CAUTION!

• Do not use sling type equipment when towing. Vehicle

damage may occur.

• When securing the vehicle to a flat bed truck, do not

attach to front or rear suspension components. Damage

to your vehicle may result from improper towing.

CAUTION!

Towing this vehicle in violation of the above

requirements can cause severe transmission damage.

Damage from improper towing is not covered under the

New Vehicle Limited Warranty.

6

240 IN CASE OF EMERGENCY

ENHANCED ACCIDENT RESPONSE SYSTEM (EARS)

This vehicle is equipped with an Enhanced Accident

Response System.
Please refer to “Occupant Restraint Systems” in “Safety” for

further information on the Enhanced Accident Response

System (EARS) function.

EVENT DATA RECORDER (EDR)

This vehicle is equipped with an Event Data Recorder (EDR).

The main purpose of an EDR is to record data that will assist

in understanding how a vehicle’s systems performed under

certain crash or near crash-like situations, such as an air bag

deployment or hitting a road obstacle.
Please refer to “Occupant Restraint Systems” in “Safety” for

further information on the Event Data Recorder (EDR).

241

SERVICING AND MAINTENANCE

SCHEDULED SERVICING

Your vehicle is equipped with an automatic oil change indicator

system. The oil change indicator system will remind you that it is

time to take your vehicle in for scheduled maintenance.
Based on engine operation conditions, the oil change indi

-

cator message will illuminate. This means that service is

required for your vehicle. Operating conditions such as

frequent short-trips, trailer tow, extended engine idle time,

extremely hot or cold ambient temperatures will influence

when the “Oil Change Required” message is displayed.

Severe Operating Conditions can cause the change oil

message to illuminate as early as 3,500 miles (5,600 km) since

last reset. Have your vehicle serviced as soon as possible,

within the next 500 miles (805 km).
Your authorized dealer will reset the oil change indicator message

after completing the scheduled oil change. If a scheduled oil change

is performed by someone other than your authorized dealer, the

message can be reset by referring to the steps described under “Oil

Change Reset” in “Instrument Cluster Display” in “Getting To

Know Your Instrument Panel” for further information.

NOTE:

Under no circumstances should oil change intervals exceed

10,000 miles (16,000 km), 350 hours of engine run time or

12 months, whichever comes first. The 350 hours of engine run

or idle time is generally only a concern for fleet customers.

Severe Duty All Models

Change Engine Oil at 4,000 miles (6,500 km) or 350 hours of engine

run time if the vehicle is operated in a dusty and off road environ

-

ment or is operated predominantly at idle, or only very low engine

RPM. This type of vehicle use is considered Severe Duty.

Once A Month Or Before A Long Trip:

• Check engine oil level.
• Check windshield washer fluid level.
• Check tire pressure and look for unusual wear or damage.

Rotate tires at the first sign of irregular wear, even if it

occurs before the oil indicator system turns on.

• Check the fluid levels of the coolant reservoir and brake

master cylinder, fill as needed.

• Check function of all interior and exterior lights.

7

242 SERVICING AND MAINTENANCE

Maintenance Plan

Required Maintenance Intervals

Refer to the maintenance schedule for the required maintenance intervals.

At Every Oil Change Interval As Indicated By Oil Change Indicator System:

• Change oil and filter
• Rotate the tires

• Rotate at the first sign of irregular wear, even if it occurs before the oil indicator system turns on

• Inspect battery and clean and tighten terminals as required
• Inspect the CV joints
• Inspect brake pads, shoes, rotors, drums, hoses, lines and park brake
• Inspect engine cooling system protection and hoses
• Inspect exhaust system
• Inspect engine air cleaner if using in dusty or off-road conditions

SERVICING AND MAINTENANCE

243

Mileage or time passed (whichever comes first)

20,0

00

30,0

00

40,0

00

50,0

00

60,0

00

70,0

00

80,0

00

90,0

00

100,0

00

110,0

00

120,0

00

130,0

00

140,0

00

150,0

00

Or Years:

2 3

4

5

6

7

8

9

10

11

12 13

14

15

Or Kilometers:

32,0

00

48,0

00

64,0

00

80,0

00

96,0

00

112,0

00

128,0

00

144,0

00

160,0

00

176,0

00

192,0

00

208,0

00

224,0

00

240,0

00

Additional Inspections

Inspect the CV joints.

X X

X

X

X

X

X

X

X

X

X

X

X

X

Inspect front suspension, boot seals, tie rod ends,

and replace if necessary.

X

X

X

X

X

X

X

Inspect the brake linings, parking brake function.

X

X

X

X

X

X

X

Inspect front accessory drive belt, tensioner, idler

pulley, and replace if necessary.

X

Additional Maintenance

Replace engine air cleaner filter.

1

X

X

X

X

X

Replace air conditioning/cabin air filter.

X

X

X

X

X

X

X

Change brake fluid every two years.

2

X

X

X

X

X

X

X

7

244 SERVICING AND MAINTENANCE

(Continued)

Replace spark plugs.

3

X

Flush and replace the engine coolant at 10 years or

150,000 miles (240,000 km) whichever comes first.

X

X

Inspect and replace PCV valve if necessary.

X

1. Change engine air filter every 10,000 miles (16,000 km) if operated in dusty and off road environment.

2. The brake fluid must be changed every 24 months. This interval is time based only, mileage intervals do not apply.

3. The spark plug change interval is mileage based only, yearly intervals do not apply.

Mileage or time passed (whichever comes first)

20,0

00

30,0

00

40,0

00

50,0

00

60,0

00

70,0

00

80,0

00

90,0

00

100,0

00

110,0

00

120,0

00

130,0

00

140,0

00

150,0

00

Or Years:

2 3

4

5

6

7

8

9

10

11

12 13

14

15

Or Kilometers:

32,0

00

48,0

00

64,0

00

80,0

00

96,0

00

112,0

00

128,0

00

144,0

00

160,0

00

176,0

00

192,0

00

208,0

00

224,0

00

240,0

00

WARNING!

• You can be badly injured working on or around a motor

vehicle. Do only service work for which you have the

knowledge and the right equipment. If you have any

doubt about your ability to perform a service job, take

your vehicle to a competent mechanic.

• Failure to properly inspect and maintain your vehicle

could result in a component malfunction and effect

vehicle handling and performance. This could cause an

accident.

WARNING!

(Continued)

SERVICING AND MAINTENANCE

245

ENGINE COMPARTMENT

Engine Compartment — 2.4L

1 — Air Cleaner Filter

5 — Power Distribution Center (Fuses)

2 — Power Steering Fluid Reservoir Cap

6 — Washer Fluid Reservoir Cap

3 — Oil Fill Cap

7 — Engine Coolant Pressure Cap

4 — Brake Fluid Reservoir Cap

8 — Engine Oil Dipstick

7

246 SERVICING AND MAINTENANCE

Checking Oil Level

To ensure proper engine lubrication, the engine oil must be

maintained at the correct level. Check the oil level at regular

intervals, such as every fuel stop. The best time to check the

engine oil level is about five minutes after a fully warmed up

engine is shut off.
Checking the oil while the vehicle is on level ground will

improve the accuracy of the oil level readings.
There are four possible dipstick types,
• Crosshatched zone.
• Crosshatched zone marked SAFE.
• Crosshatched zone marked with MIN at the low end of the

range and MAX at the high end of the range.

• Crosshatched zone marked with dimples at the MIN and

the MAX ends of the range.

NOTE:

Always maintain the oil level within the crosshatch mark

-

ings on the dipstick.
Adding 1 quart (1.0 liters) of oil when the reading is at the

low end of the dipstick range will raise the oil level to the

high end of the range marking.

Adding Washer Fluid

The windshield and rear window washers share the same fluid

reservoir. The fluid reservoir is located in the front of the engine

compartment. Be sure to check the fluid level in the reservoir at

regular intervals. Fill the reservoir with windshield washer

solvent (not radiator antifreeze) and operate the system for a

few seconds to flush out the residual water.
When refilling the washer fluid reservoir, take some washer

fluid and apply it to a cloth or towel and wipe clean the

wiper blades, this will help blade performance.

CAUTION!

Overfilling or underfilling the crankcase will cause

aeration or loss of oil pressure. This could damage your

engine.

SERVICING AND MAINTENANCE

247

(Continued)

To prevent freeze-up of your windshield washer system in

cold weather, select a solution or mixture that meets or

exceeds the temperature range of your climate. This rating

information can be found on most washer fluid containers.

Maintenance-Free Battery

Your vehicle is equipped with a maintenance-free battery.

You will never have to add water, nor is periodic mainte

-

nance required.

WARNING!

Commercially available windshield washer solvents are

flammable. They could ignite and burn you. Care must

be exercised when filling or working around the washer

solution.

WARNING!

• Battery fluid is a corrosive acid solution and can burn

or even blind you. Do not allow battery fluid to contact

your eyes, skin, or clothing. Do not lean over a battery

when attaching clamps. If acid splashes in eyes or on

skin, flush the area immediately with large amounts of

water. Refer to “Jump Starting Procedure” in “In Case

Of Emergency” for further information.

• Battery gas is flammable and explosive. Keep flame or

sparks away from the battery. Do not use a booster

battery or any other booster source with an output

greater than 12 Volts. Do not allow cable clamps to

touch each other.

• Battery posts, terminals, and related accessories contain

lead and lead compounds. Wash hands after handling.

CAUTION!

• It is essential when replacing the cables on the battery that

the positive cable is attached to the positive post and the

negative cable is attached to the negative post. Battery

posts are marked positive (+) and negative (-) and are

identified on the battery case. Cable clamps should be

tight on the terminal posts and free of corrosion.

• If a “fast charger” is used while the battery is in the

vehicle, disconnect both vehicle battery cables before

connecting the charger to the battery. Do not use a “fast

charger” to provide starting voltage.

WARNING!

(Continued)

7

248 SERVICING AND MAINTENANCE

Pressure Washing

DEALER SERVICE

An authorized dealer has the qualified service personnel,

special tools, and equipment to perform all service opera

-

tions in an expert manner. Service Manuals are available

which include detailed service information for your vehicle.

Refer to these Service Manuals before attempting any proce

-

dure yourself.

NOTE:

Intentional tampering with emissions control systems may

void your warranty and could result in civil penalties being

assessed against you.

Engine Oil

Change Engine Oil

The oil change indicator system will remind you that it is

time to take your vehicle in for scheduled maintenance. Refer

to the “Maintenance Plan” in this chapter for further infor

-

mation.

NOTE:

Under no circumstances should oil change intervals exceed

10,000 miles (16,000 km), 12 months or 350 hours of engine

run time, whichever comes first. The 350 hours of engine run

or idle time is generally only a concern for fleet customers.

CAUTION!

Cleaning the engine compartment with a high pressure

washer is not recommended. Precautions have been

taken to safeguard all parts and connections however,

the pressures generated by these machines is such that

complete protection against water ingress cannot be

guaranteed.

WARNING!

You can be badly injured working on or around a motor

vehicle. Only do service work for which you have the

knowledge and the proper equipment. If you have any

doubt about your ability to perform a service job, take

your vehicle to a competent mechanic.

SERVICING AND MAINTENANCE

249

Engine Oil Selection

For best performance and maximum protection under all

types of operating conditions, the manufacturer only recom

-

mends engine oils that are API Certified and meet the

requirements of FCA Material Standard MS-6395.

American Petroleum Institute (API) Engine Oil
Identification Symbol

This symbol means that the oil has been certified by

the American Petroleum Institute (API). The manu

-

facturer only recommends API Certified engine oils.

This symbol certifies 0W-20, 5W-20, 0W-30, 5W-30 and

10W-30 engine oils.

Engine Oil Viscosity (SAE Grade) — 2.4L Engine

Mopar SAE 0W-20 engine oil approved to FCA Material

Standard MS-6395 such as Pennzoil, Shell Helix or equiva

-

lent is recommended for all operating temperatures. This

engine oil improves low temperature starting and vehicle

fuel economy.
The engine oil filler cap also shows the recommended engine

oil viscosity for your engine. For information on engine oil

filler cap location, refer to “Engine Compartment” in this

chapter.
Lubricants which do not have both the engine oil certifica

-

tion mark and the correct SAE viscosity grade number

should not be used.

Synthetic Engine Oils

You may use synthetic engine oils provided the recom

-

mended oil quality requirements are met, and the recom

-

mended maintenance intervals for oil and filter changes are

followed.
Synthetic engine oils which do not have both the engine oil

certification mark and the correct SAE viscosity grade

number should not be used.

CAUTION!

Do not use chemical flushes in your engine oil as the

chemicals can damage your engine. Such damage is not

covered by the New Vehicle Limited Warranty.

7

250 SERVICING AND MAINTENANCE

Materials Added To Engine Oil

The manufacturer strongly recommends against the addi

-

tion of any additives (other than leak detection dyes) to the

engine oil. Engine oil is an engineered product and its perfor

-

mance may be impaired by supplemental additives.

Disposing Of Used Engine Oil And Oil Filters

Care should be taken in disposing of used engine oil and oil

filters from your vehicle. Used oil and oil filters, indiscrimi

-

nately discarded, can present a problem to the environment.

Contact an authorized dealer, service station or govern

-

mental agency for advice on how and where used oil and oil

filters can be safely discarded in your area.

Engine Oil Filter

The engine oil filter should be replaced with a new filter at

every engine oil change.

Engine Oil Filter Selection

This manufacturer's engines have a full-flow type disposable oil

filter. Use a filter of this type for replacement. The quality of

replacement filters varies considerably. Only high quality filters

should be used to ensure most efficient service. Mopar engine

oil filters are high quality oil filters and are recommended.

Engine Air Cleaner Filter

Refer to the “Maintenance Plan” in this chapter for the

proper maintenance intervals.

NOTE:

Be sure to follow the “Severe Duty Conditions” maintenance

interval if applicable.

Engine Air Cleaner Filter Selection

The quality of replacement engine air cleaner filters varies

considerably. Only high quality filters should be used to

ensure most efficient service. Mopar engine air cleaner filters

are a high quality filter and are recommended.

WARNING!

The air induction system (air cleaner, hoses, etc.) can

provide a measure of protection in the case of engine

backfire. Do not remove the air induction system (air

cleaner, hoses, etc.) unless such removal is necessary for

repair or maintenance. Make sure that no one is near the

engine compartment before starting the vehicle with the

air induction system (air cleaner, hoses, etc.) removed.

Failure to do so can result in serious personal injury.

SERVICING AND MAINTENANCE

251

Air Conditioner Maintenance

For best possible performance, your air conditioner should

be checked and serviced by an authorized dealer at the start

of each warm season. This service should include cleaning of

the condenser fins and a performance test. Drive belt tension

should also be checked at this time.

Refrigerant Recovery And Recycling — R–1234yf

R–1234yf Air Conditioning Refrigerant is a hydrofluo

-

roolefin (HFO) that is endorsed by the Environmental

Protection Agency and is an ozone-friendly substance with a

low global-warming potential. The manufacturer recom

-

mends that air conditioning service be performed by an

authorized dealer using recovery and recycling equipment.

NOTE:

Use only manufacturer approved A/C system PAG

compressor oil, and refrigerants.

WARNING!

• Use only refrigerants and compressor lubricants

approved by the manufacturer for your air condi

-

tioning system. Some unapproved refrigerants are

flammable and can explode, injuring you. Other unap

-

proved refrigerants or lubricants can cause the system

to fail, requiring costly repairs. Refer to Warranty Infor

-

mation Book, for further warranty information.

• The air conditioning system contains refrigerant under

high pressure. To avoid risk of personal injury or

damage to the system, adding refrigerant or any repair

requiring lines to be disconnected should be done by

an experienced technician.

CAUTION!

Do not use chemical flushes in your air conditioning

system as the chemicals can damage your air

conditioning components. Such damage is not covered

by the New Vehicle Limited Warranty.

7

252 SERVICING AND MAINTENANCE

Body Lubrication

Locks and all body pivot points, including such items as seat

tracks, door hinge pivot points and rollers, liftgate, tailgate,

decklid, sliding doors and hood hinges, should be lubricated

periodically with a lithium based grease, such as Mopar

Spray White Lube to ensure quiet, easy operation and to

protect against rust and wear. Prior to the application of any

lubricant, the parts concerned should be wiped clean to

remove dust and grit; after lubricating excess oil and grease

should be removed. Particular attention should also be given

to hood latching components to ensure proper function.

When performing other underhood services, the hood latch,

release mechanism and safety catch should be cleaned and

lubricated.
The external lock cylinders should be lubricated twice a year,

preferably in the Fall and Spring. Apply a small amount of a

high quality lubricant, such as Mopar Lock Cylinder Lubri

-

cant directly into the lock cylinder.

Windshield Wiper Blades

Clean the rubber edges of the wiper blades and the wind

-

shield periodically with a sponge or soft cloth and a mild

nonabrasive cleaner. This will remove accumulations of salt

or road film.
Operation of the wipers on dry glass for long periods may

cause deterioration of the wiper blades. Always use washer

fluid when using the wipers to remove salt or dirt from a dry

windshield.
Avoid using the wiper blades to remove frost or ice from the

windshield. Keep the blade rubber out of contact with petro

-

leum products such as engine oil, gasoline, etc.

NOTE:

Life expectancy of wiper blades varies depending on

geographical area and frequency of use. Poor performance of

blades may be present with chattering, marks, water lines or

wet spots. If any of these conditions are present, clean the

wiper blades or replace as necessary.