Honda Civic. Manual — part 900

need this version number:

To verify that the DVD version is appropriate for the vehicle.

Any time you call Tech Line regarding a navigation system issue.

To answer customer inquires concerning update or coverage issue.

Check the underside of the DVD for signs of mishandling. Deep scratches,
swirl marks, or fingerprints can cause random lock-ups, reboots, and DVD
read or format errors.

Verify that the underside of the DVD is silver, and not a copy with a blue
color. Copies will not work properly and can cause other symptoms that
mimic hardware problems.

Incorrectly colored DVDs being put into navigation vehicles. This causes the
system to either display error messages, or it causes system malfunctions that
mimic a hardware problem. This result in the customer driving away with a
malfunctioning navigation system.

The DVD version provided to the customer is out-of date or incompatible with
a particular model. This inconveniences your customer by delaying the repair,
or by causing additional (and unnecessary) returns to your dealership.

The customer experiences bugs or other issues that have already been resolved
in later versions currently available at the fulfillment desk.

NOTE:

Customers may obtain DVDs from sources outside
the normal ordering process. If you determine this
is the case, recommend that your customer
purchase the appropriate DVD from the Honda Disc
Fulfillment Center (see ORDERING A DVD).

NOTE:

A damaged DVD is not covered under warranty
unless the disc is damaged by the navigation unit.
Damage by the navigation unit typically appears as
circular scratches caused by something rubbing
against the DVD as it spins. The damage may
appear as arcs or complete circles on the DVD
reading surface.

2008 Honda Civic EX

2006-08 ACCESSORIES & EQUIPMENT Navigation System - Civic (Except Hybrid)

If the DVD is defective, or has any of the issues mentioned above, return the
vehicle to your customer and recommend that they order the proper DVD from the
Honda Disc Fulfillment Center (see ORDERING A DVD).

HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE

Some customers may ask questions regarding a city, address or POI (point of
interest) covered by the navigation system. It is better to verify a coverage question
on an actual vehicle than to disappoint your customer by promising coverage that
may be incomplete or missing in their area. The following suggestions can be used
to answer coverage inquiries from your customer.

Is my address covered by the navigation system?

Using a current production vehicle (of the same model), try entering the customer's
address (street first) to see if their area is covered. Always enter the street first,
because sometimes their city may be included in a neighboring township, or under
some lager metropolitan city name. If the address is shown in a later year vehicle,
but not your customer's vehicle, you might want to recommend that your customer
purchase an update.

Is my city covered by the navigation system?

For general questions about whether a city is covered, view the map coverage link
on the DVD order site. On the site, you enter a year and model, and then click on
the Coverage link. You then select a state or province, and the cities are listed. Of
course, this does not guarantee that the customer's road or address is in the system.
Verifying on an actual production vehicle is always the best guarantee that your
information is accurate.

The gas station on my corner is now a restaurant. Why is it still incorrect in

NOTE:

If it is determined that the navigation unit is defective
(through the appropriate service manual troubleshooting
procedures) and the DVD will not eject, order a replacement
navigation unit, and also order a DVD from the Honda Disc
Fulfillment Center.

2008 Honda Civic EX

2006-08 ACCESSORIES & EQUIPMENT Navigation System - Civic (Except Hybrid)

the navigation system?

For POI-related customer questions, explain that businesses are constantly moving,
and there can be a considerable lag in updating the millions of POIs in the system.
The database is updated annually, and the best way to the verify whether the POI is
accurate is verify the inquiry on a current production vehicle.

Answers to these and other questions regarding coverage can be found in these
locations:

In the Frequently Asked Questions section of the navigation system manual.

At the on-line DVD order site, by clicking on the FAQs link (see ORDERING
A DVD).

PRECAUTION ON CUSTOMER SNEAK PREVIEWS

Your customer might request a look (or sneak preview) at features in the latest
navigation software. You should never preview a navigation DVD in a customer's
vehicle. Inserting a new DVD installs the latest software from the DVD into the
memory of the customer's navigation system. When the original DVD is reinstalled,
the newer software remains in memory and is often incompatible with the
customer's original DVD Map and POI database.

If your customer wishes to see the latest navigation coverage or software features,
demonstrate it on an in-stock vehicle that already has the latest DVD version.

If, by chance, a newer version is located accidentally, either by the dealer or the
customer, the only remedy is to enter the navigation diagnostic mode's Version
screen and do a forced download. Refer to the i N for applicable patches that may
need reinstalling.

SYMPTOM TROUBLESHOOTING INDEX

SYMPTOM TROUBLESHOOTING CHART

Symptom

Diagnostic procedure

Also check for

Symptom Troubleshooting

Navigation unit

Open/short between the

2008 Honda Civic EX

2006-08 ACCESSORIES & EQUIPMENT Navigation System - Civic (Except Hybrid)

No picture is
displayed

(see NO PICTURE IS
DISPLAYED)

navigation unit, or the XM
receiver or the GA-Net bus

Harness/fuses/switches

Picture has
lines/rolls/other
issues or is an
odd color

Symptom Troubleshooting
(see PICTURE HAS
LINES/ROLLS/OTHER
ISSUES OR IS AN ODD
COLOR)

Navigation unit

Harness/fuses/switches

Navigation
display buttons
do not work or
respond
properly

Symptom Troubleshooting
(see NAVIGATION
DISPLAY BUTTONS DO
NOT WORK OR
RESPOND PROPERLY)

Navigation unit

Open/short between the XM
receiver or the GA-Net bus

Harness/fuses/switches

GPS icon is
white or not
shown

Symptom Troubleshooting
(see GPS ICON IS
WHITE OR NOT
SHOWN)

Navigation unit

GPS antenna/cable

Harness/fuses/switches

Voice guidance
cannot be heard,
is broken up, or
there is static

Symptom Troubleshooting
(see GPS ICON IS
WHITE OR NOT
SHOWN)

Navigation unit

Harness/fuses/switches

Voice control
does not
work/respond

Symptom Troubleshooting
(see VOICE CONTROL
DOES NOT
WORK/RESPOND)

Navigation unit

Microphone/steering
buttons

Harness/fuses/switches

Vehicle position
icon constantly
leaves road,
moves
erratically, or is
very far from
actual position

Symptom Troubleshooting
(see VEHICLE
POSITION ICON
CONSTANTLY LEAVES
ROAD, MOVES
ERRATICALLY, OR IS
VERY FAR FROM
ACTUAL POSITION)

Navigation unit

GPS antenna/cable

ECM/PCM (speed and fuel
pulses)

Harness/fuses/switches

Symptom Troubleshooting

2008 Honda Civic EX

2006-08 ACCESSORIES & EQUIPMENT Navigation System - Civic (Except Hybrid)