Dodge Grand Caravan (2020 year). Manual in english — page 23
MULTIMEDIA
359
RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone
being on in your vehicle can cause erratic or
noisy performance from your radio. This
condition may be lessened or eliminated by
relocating the mobile phone antenna. This
condition is not harmful to the radio. If your
radio performance does not satisfactorily
“clear” by the repositioning of the antenna, it is
recommended that the radio volume be turned
down or off during mobile phone operation
when not using Uconnect (if equipped).
Regulatory And Safety Information
USA/CANADA
Exposure to Radio Frequency Radiation
The radiated output power of the internal
wireless radio is far below the FCC and IC radio
frequency exposure limits. Nevertheless, the
wireless radio will be used in such a manner
that the radio is 8 in (20 cm) or further from the
human body.
The internal wireless radio operates within
guidelines found in radio frequency safety
standards and recommendations, which reflect
the consensus of the scientific community.
The radio manufacturer believes the internal
wireless radio is safe for use by consumers. The
level of energy emitted is far less than the
electromagnetic energy emitted by wireless
devices such as mobile phones. However, the
use of wireless radios may be restricted in some
situations or environments, such as aboard
airplanes. If you are unsure of restrictions, you
are encouraged to ask for authorization before
turning on the wireless radio.
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference.
2. This device must accept any interference
received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:
1. l'appareil ne doit pas produire de
brouillage, et
2. l'utilisateur de l'appareil doit accepter tout
brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro
-
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:
1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y
2. este equipo o dispositivo debe aceptar
cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user’s authority to
operate the equipment.
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NOTE:
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reason
-
able protection against harmful interference
in a residential installation. This equipment
generates, uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no guar
-
antee that interference will not occur in a
particular installation.
If this equipment does cause harmful inter
-
ference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is encour
-
aged to try to correct the interference by one
or more of the following measures:
a. Increase the separation between the
equipment and receiver.
b. Consult an authorized dealer or an expe
-
rienced radio technician for help.
VOICE RECOGNITION QUICK TIPS— IF
EQUIPPED
Voice Command System Operation
The Uconnect Voice Command
system allows you to control your AM,
FM radio, disk player, USB mass
storage class device, Apple® family of
devices, Bluetooth® Streaming Audio Device,
satellite radio, and a memo recorder.
NOTE:
Take care to speak into the Voice Interface
System as calmly and normally as possible. The
ability of the Voice Interface System to
recognize user voice commands may be
negatively affected by rapid speaking or a
raised voice level.
When you push the Voice Recognition
button, you will hear a beep. The beep is your
signal to give a command.
NOTE:
If you do not say a command within a few
seconds, the system will present you with a list
of options.
If you would like to interrupt the system while it
lists options, push the Voice Recognition
button, listen for the beep, and say your
command.
Pushing the Voice Recognition button while
the system is speaking is known as “barging in”.
The system will be interrupted, and after the
beep, you can add or change commands. This
will become helpful once you start to learn the
options.
NOTE:
At any time, you can say the words “Cancel,”
“Help” or “Main Menu.”
These commands are universal and can be
used from any menu. All other commands can
be used depending upon the active application.
When using this system, you should speak
clearly and at a normal speaking volume.
WARNING!
Any voice commanded system should be
used only in safe driving conditions following
all applicable laws. Your attention should be
focused on safely operating the vehicle.
Failure to do so may result in a collision
causing serious injury or death.
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The system will best recognize your speech if
the windows are closed, and the heater/air
conditioning blower is set to low.
At any point, if the system does not recognize
one of your commands, you will be prompted to
repeat it.
To hear the first available Menu, push the Voice
Recognition button and say “Help” or
“Main Menu”.
Commands
The Voice Command system understands two
types of commands, Universal commands, and
Local commands. Universal commands are
available at all times. Local commands are
available if the supported radio mode is active.
Changing The Volume
1. Start a dialogue by pushing the Voice
Recognition button.
2. Say a command (e.g., “Help”).
3. Use the ON/OFF VOLUME rotary knob to
adjust the volume to a comfortable level
while the Voice Recognition system is
speaking. Please note the volume setting
for Voice Recognition is different than the
audio system.
Main Menu
Start a dialogue by pushing the Voice
Recognition button. You may say “Main
Menu” to switch to the main menu.
In this mode, you can say the following
commands:
“Radio AM” (to switch to the radio AM mode)
“Radio FM” (to switch to radio FM mode)
“Sat” (to switch to Satellite radio mode)
“Disc” (to switch to the disc mode)
“USB” (to switch to USB mode)
“Bluetooth® Streaming” (to switch to
Bluetooth® Streaming mode)
“Memo” (to switch to the memo recorder)
“System Setup” (to switch to system setup)
Radio AM
To switch to the AM band, say “AM” or “Radio
AM”. In this mode, you may say the following
commands:
“Frequency #” (to change the frequency)
“Next Station” (to select the next station)
“Previous Station” (to select the previous
station)
“Radio Menu” (to switch to the radio menu)
“Main Menu” (to switch to the main menu)
Radio FM
To switch to the FM band, say “FM” or “Radio
FM”. In this mode, you may say the following
commands:
“Frequency #” (to change the frequency)
“Next Station” (to select the next station)
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“Previous Station” (to select the previous
station)
“Menu Radio” (to switch to the radio menu)
“Main Menu” (to switch to the main menu)
Satellite Radio
To switch to satellite radio mode, say “Sat” or
“Satellite Radio.” In this mode, you may say the
following commands:
“Channel Number” (to change the channel by
its spoken number)
“Next Channel” (to select the next channel)
“Previous Channel” (to select the previous
channel)
“List Channel” (to hear a list of available
channels)
“Select Name” (to say the name of a channel)
“Menu Radio” (to switch to the radio menu)
“Main Menu” (to switch to the main menu)
Disc Mode
To switch to the disc mode, say “Disc”. In this
mode, you may say the following commands:
“Track” (#) (to change the track)
“Next Track” (to play the next track)
“Previous Track” (to play the previous track)
“Main Menu” (to switch to the main menu)
USB Mode
To switch to USB mode, say “USB”. In this mode,
you may say the following commands:
“Next Track” (to play the next track)
“Previous Track” (to play the previous track)
“Play” (to play an Artist Name, Playlist Name,
Album Name, Track Name, etc.)
Bluetooth® Streaming (BT) Mode
To switch to Bluetooth® Streaming (BT) mode,
say “Bluetooth® Streaming”. In this mode, you
may say the following commands:
“Play” (to play the current track)
“Pause” (to pause the current track)
“Next Track” (to play the next track)
“Previous Track” (to play the previous track)
Memo Mode
To switch to the voice recorder mode, say
“Memo”. In this mode, you may say the
following commands:
“New Memo” (to record a new memo) —
During the recording, you may push the Voice
Command button to stop recording. You
proceed by saying one of the following
commands:
“Save” (to save the memo)
“Continue” (to continue recording)
“Delete” (to delete the recording)
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“Play Memos” (to play previously recorded
memos) — During the playback you may push
the Voice Command button to stop
playing memos. You proceed by saying one of
the following commands:
“Repeat” (to repeat a memo)
“Next” (to play the next memo)
“Previous” (to play the previous memo)
“Delete” (to delete a memo)
“Delete All” (to delete all memos)
Setup
To switch to system setup, you may say one of
the following:
“Change to setup”
“Switch to system setup”
“Main menu setup”
“Switch to setup”
In this mode, you may say the following
commands:
“Language English”
“Language French”
“Language Spanish”
“Tutorial”
“Voice Training”
NOTE:
Keep in mind that you have to push the Voice
Command button first and wait for the beep
before speaking the “Barge In” commands.
Voice Training
For users experiencing difficulty with the system
recognizing their voice commands or numbers
the Uconnect Voice “Voice Training” feature
may be used.
1. Push the Voice Recognition button, say
“System Setup” and once you are in that
menu then say “Voice Training”. This will
train your own voice to the system and will
improve recognition.
2. Repeat the words and phrases when
prompted by Uconnect Voice. For best
results, the “Voice Training” session should
be completed when the vehicle is parked,
engine running, all windows closed, and the
blower fan switched off. This procedure may
be repeated with a new user. The system
will adapt to the last trained voice only.
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364
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
CUSTOMER ASSISTANCE
365
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: + (52) 55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has
access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate
with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions
and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the manufacturer's Service
Contract National Customer Hotline at
1-800-521-9922 (Canadian residents, call
(800) 465-2001 English / (800) 387-9983
French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience. You will be pleased
with their sincere efforts to resolve any warranty
issues or related concerns.
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CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
MOPAR® fluids, lubricants, parts, and
accessories are available from an authorized
dealer. They are recommended for your vehicle
in order to help keep the vehicle operating at its
best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
; or write to: Adminis
-
trator, NHTSA, 1200 New Jersey Avenue,
SE., West Building, Washington, D.C.
20590. You can also obtain other
information about motor vehicle safety
from
.
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.
CUSTOMER ASSISTANCE
367
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
the information that students and professional
technicians need in diagnosing/trouble
-
shooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle,
system, and/or components is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These practical manuals make it easy for
students and technicians to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems the first time, using
step-by-step troubleshooting and drivability
procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. Included are starting, operating,
emergency and maintenance procedures as
well as specifications, capabilities and safety
tips.
To access your Owner's Information online, visit
To order a hard copy of your Owner's
Information, call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
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