Volkswagen Jetta SportWagen (2014 year). Instruction — part 20

Care and cleaning of plastic components, wood trim and instrument
panel

Please first read and note the introductory information and heed the WARNINGS

Moisten a clean, lint-free cloth with water and clean the parts.
Clean plastic components (inside and outside of the vehicle) and the instrument panel only with a

solvent-free care and cleaning product that is specifically designed for plastics and approved by

Volkswagen

⇒ .

Clean wood trim with a mild soap solution.

WARNING

Using solvents or other improper cleaning products on surfaces where airbags are located
can change the way airbags deploy in a crash.

Products containing solvents will change the properties of the plastics and may cause

plastic parts to break and fly around when the airbag deploys in a crash, causing injury.

Never use solvents or cleaners on the steering wheel horn pad or on the instrument panel

because they can damage the airbag cover or change the stiffness or strength of the material
so that the airbag cannot deploy and protect properly.

When cleaning the horn pad and instrument panel, use only a soft, dry cloth or a cloth

moistened with plain water.

Cleaning the safety belts

Please first read and note the introductory information and heed the WARNINGS

If a safety belt is dirty, this can prevent the belt from working properly. Keep safety belts clean and
regularly check all safety belts for damage.

Safety belts must never be taken apart for cleaning.

Remove coarse dirt with a soft brush

⇒ .

Carefully pull the dirty safety belt out of the retractor and keep it out.
Clean the safety belt with a mild soap solution.
After cleaning, always give the safety belts time to dry thoroughly before letting them retract. This

helps prevent damage to the retractor.

Do not let the safety belts retract until they are completely dry.

WARNING

Damage to safety belts reduces their overall effectiveness and increases the risk of serious
personal injury and death whenever the vehicle is being used.

Check the condition of all safety belts regularly. If you notice that the safety belt webbing,

hardware, retractor, buckle, or any other part of the safety belts is damaged, immediately
have an authorized Volkswagen dealer or authorized Volkswagen Service Facility replace the
safety belt with the correct replacement belt for your vehicle model and model year.

Never use chemical cleaning agents, solvents, or any substance that may damage or

weaken the safety belt webbing or any other parts of the safety belt. Never let the belts come
into contact with corrosive fluids or sharp objects. Otherwise, the safety belt webbing will be
significantly weakened.

After cleaning, always give the safety belts time to dry completely before letting them

retract. The moisture can damage the retractor and keep it from working properly.

Never let foreign objects or liquids get into the safety belt latch. This could prevent the

belt buckles and safety belts from working properly.

Damaged safety belts must be replaced; they cannot be repaired.
Never try to repair a damaged safety belt yourself. Never remove or modify the safety belts

in any way.

Safety belts that were subject to stress in an accident and stretched must be replaced with

a correct, new safety belt, preferably by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.

Replacement after a crash may be necessary even if a safety belt shows no visible

damage. Anchorages that have been loaded must also be inspected.

Parts, accessories, repairs, and modifications

Introduction

In this section you’ll find information about:

Break-in period

Parts and accessories

Operating fluids and equipment

Repairs and technical modifications

Repairs and other things that can affect Advanced Airbag performance

Repairs and other things that can affect Airbag performance

Notice about data recorded by vehicle control modules

Using a mobile phone without a vehicle-integrated antenna - some important things to know

More information:

Safety belts
Airbag system

Roof rack
Trailer towing
Tire Pressure Monitoring System (TPMS)
Power outlets
Braking and parking
Starting assistance systems
Cruise control system (CCS)
Rear Assist
Working in the engine compartment
Engine oil
Engine coolant
Vehicle battery
Exterior care and cleaning
Interior care and cleaning
Consumer information

⇒ booklet

Radio

⇒ booklet

Navigation system

⇒ booklet

Mobile Phone Package

WARNING

Inappropriate spare parts and accessories as well as improperly performed work,
modifications and repairs can cause vehicle damage, accidents and serious personal
injuries.

Volkswagen strongly recommends to only use accessories approved by Volkswagen and

Genuine Volkswagen Parts

®

. These parts and accessories have been evaluated by

Volkswagen for their suitability, reliability and safety.

Have repairs and vehicle modifications performed by an authorized Volkswagen dealer or

authorized Volkswagen Service Facility. Authorized Volkswagen dealers and authorized
Volkswagen Service Facilities have the required tools, diagnostic equipment, repair
information, and trained personnel to properly replace any airbag in your vehicle and assure
system effectiveness in a crash.

Only install parts on the vehicle that are consistent with factory-installed parts with

respect to design and characteristics.

Never store, mount, or attach objects, such as cup holders or phone cradles, on or next to

the airbag module covers or within the airbags deployment zones.

Only use wheel rim/tire combinations approved by Volkswagen for the respective vehicle

type.

Break-in period

Please first read and note the introductory information and heed the WARNINGS

Note applicable requirements for breaking in new parts.

Breaking in a new engine

A new engine must be carefully broken in during the first 1000 miles (1600 kilometers). During the first
few hours of driving, the engine's internal friction is higher than later when all moving parts have been
broken in.

Engine life is influenced by how you drive the vehicle for the first 1000 miles (1600 km). Even
afterwards, driving at moderate engine speeds, especially when the engine is cold, will tend to reduce
engine wear and help the engine to last longer and go farther. But do not drive at an excessively low
engine speed, either. Always downshift if the engine is not running smoothly. For the first 600 miles
(1000 km):

Do not use full throttle.
Don't let the engine speed get above 2/3 of the maximum speed.
Do not tow a trailer.

From 600 to 1000 miles (1000 to 1600 km): Speed may gradually be increased to maximum
permissible road and engine speed.

New tires and brake pads

New tires and replacement tires, Tires and wheels
Brakes, About the brakes

Breaking in a new engine gently will increase service life and reduce oil consumption.

Parts and accessories

Please first read and note the introductory information and heed the WARNINGS

Volkswagen recommends that you consult an authorized Volkswagen dealer or authorized
Volkswagen Service Facility before purchasing accessories, spare parts or other equipment. Always
do so if you want to install additional accessories or replace parts. Your authorized Volkswagen dealer
or authorized Volkswagen Service Facility can provide information about legal requirements and
factory-recommended accessories, spare parts, and other equipment.

WARNING

Improper vehicle modifications and repairs affect the performance of the airbag system and
cause malfunctions and severe personal injuries.

Never store, mount, or attach objects, such as cup holders or phone cradles, on or next to

the airbag module covers or within the airbag deployment zones.

Objects on or near the surface where airbags are located can come loose and cause

serious personal injury if the airbag deploys.

Operating fluids and equipment

Please first read and note the introductory information and heed the WARNINGS

Operating fluids and parts that wear out with use (such as timing belts, tires, engine coolants,
engine oils, spark plugs, and vehicle batteries) are constantly being improved. For this reason, it is
important to have operating fluids changed and wearing parts replaced by an authorized Volkswagen
dealer or authorized Volkswagen Service Facility. Authorized Volkswagen dealers and authorized
Volkswagen Service Facilities are always up-to-date regarding new developments and changes.

WARNING

Improper use of operating fluids and equipment can cause accidents, serious personal
injuries, burns and/or poisoning.

Always store vehicle care products in a safe place in original containers that are securely

closed.

To reduce the risk of poisoning, never use empty food or beverage containers that might

mislead someone into drinking from them.

Always keep vehicle care products out of the reach of children.
Always read and heed all the instructions and all WARNINGS on the package before using

vehicle care products.

When using products that give off harmful fumes, always work outdoors or in a well

ventilated area.

Never use fuel, turpentine, engine oil, nail polish remover or other volatile fluids for

vehicle care. They are poisonous and highly flammable. They could cause fires and
explosions!

NOTICE

Only refill with suitable operating fluids. When changing or topping off fluids, make sure

that you pour the fluids into the correct reservoirs. Adding incorrect fluids will cause serious
malfunctions and engine damage! Under no circumstances should you mix up operating fluids.
Otherwise serious malfunctions and engine damage can occur!

Accessories and other things installed in front of the cooling air intakes impair the

efficiency of the engine coolant. The engine can overheat under high outside temperatures or
under high engine loads!

Leaking operating fluids can pollute the environment. Collect leaking operating fluids in suitable

containers and dispose of them properly in accordance with applicable environmental laws and
regulations.

Repairs and technical modifications

Please first read and note the introductory information and heed the WARNINGS

Volkswagen guidelines for repairs and technical modifications must be followed

⇒ !

Changes to electronic components and related software can cause malfunctions. These malfunctions
can also affect other systems that are related to the component or software that was modified. The
vehicle's operational safety can be seriously jeopardized, increased vehicle component wear can
occur, and the vehicle may no longer meet applicable emissions requirements.

Volkswagen recommends having all repairs and technical modifications performed by an authorized
Volkswagen dealer or authorized Volkswagen Service Facility using Genuine Volkswagen Parts

®

.

Damage that is caused by improper repairs or unapproved technical modifications will not be covered
by any Volkswagen Limited Warranty.

WARNING

Improperly performed repairs and modifications can cause vehicle damage and malfunctions,
and can impair the efficiency of driver assistance systems. This can lead to accidents and
severe personal injuries.

Have repairs and vehicle modifications done by an authorized Volkswagen dealer or an

authorized Volkswagen Service Facility.

NOTICE

Improperly performed repairs and modifications can cause increased component wear and
result in vehicle emissions that no longer meet applicable requirements.

Repairs and other things that can affect Advanced Airbag performance

Please first read and note the introductory information and heed the WARNINGS

Repairs and modifications of front bumpers, doors, front seats, headliners and the chassis can affect
proper airbag performance and should be performed by an authorized Volkswagen dealer or
authorized Volkswagen Service Facility. These vehicle areas can contain important parts of the airbag
system.

Components of the airbag system can be damaged during removal, assembly and repair activities on
the airbag system itself or related components. Damage to airbag parts can prevent the system from
working properly in a collision.

Observe all regulations so that the effectiveness of the airbag is not affected and to prevent
disassembled parts from causing injuries and pollution. Authorized Volkswagen dealers, authorized
Volkswagen Service Facilities, and other qualified workshops are familiar with these regulations.

Changing the vehicle's suspension system can change the way that the airbag system works in a
crash. For example, using tire-rim combinations not approved by Volkswagen, lowering the vehicle,
changing the stiffness of the suspension, including the springs, suspension struts, shock absorbers
etc. can change the forces that are measured by the airbag sensors and sent to the electronic control
unit. Some suspension changes can, for example, increase the force levels measured by the airbag
sensors and sent to the electronic control unit and make the airbag system deploy in crashes in which
it would not deploy if the changes had not been made. Other kinds of changes may reduce the force
levels measured by the sensors and prevent the airbag from deploying when it should.

Never install leather upholstery on a vehicle that originally had cloth upholstery. Never install cloth
upholstery on a vehicle that originally had leather upholstery. The weight-sensing mat for the
Advanced Airbag system will not work properly if different upholstery is installed on the passenger seat
than the upholstery originally installed on the vehicle when it was originally manufactured.

WARNING

Changing the vehicle's suspension including use of unapproved tire-rim combinations can
change airbag performance and increase the risk of serious personal injury in a crash.

Never install suspension components that do not have the same performance

characteristics as the components originally installed on your vehicle.

Never use tire-rim combinations that have not been approved by Volkswagen.

WARNING

Leaving the optional safety belt extender attached to the safety belt buckle on the front
passenger seat when the safety belt is not being used will prevent the Advanced Airbag
System from working properly and can increase the risk of serious personal injury in a
collision.

Leaving the extender attached to the safety belt buckle when the front seat is occupied

and the safety belt is not being used will signal to the airbag control unit that the front
passenger seat is occupied and that the safety belt is being used. The electronic control unit
for the airbag system will then receive incorrect information that will

– cause the safety belt pretensioner to deploy unnecessarily in collisions and

– cause the front passenger airbag to deploy later in collisions in which the front airbag
would otherwise be triggered earlier to help protect an unrestrained front seat passenger.

Always remove the safety belt extender when it is not needed and stow it safely.
Never use the safety belt extender to secure a child restraint.

WARNING

Items stored between the safety belt buckle and the center console can cause safety belt
buckle to send the wrong information to the airbag control unit and prevent the Advanced
Airbag System from working properly.

Always make sure that nothing can interfere with the safety belt buckles and that they are

not obstructed.

WARNING

Improper care and servicing, and improper modification and repair work, can increase the
risk of personal injury and death by preventing an airbag from deploying when needed or
deploying an airbag unexpectedly:

Never repair, adjust, or change any parts of the airbag system.
All work on the airbag system, steering wheel, instrument panel, front seats or electrical

system (including the installation of audio equipment, mobile telephones and CB radios, etc.)
should be performed by authorized Volkswagen dealers or authorized Volkswagen Service
Facilities. They have the necessary manuals, training, and special equipment.

The airbag system can be activated only once. After an airbag has inflated, it must be

replaced.

Use only original equipment airbags approved by Volkswagen. Have them installed by a

trained technician who has the necessary tools and diagnostic equipment to properly replace
any airbag in your vehicle and assure system effectiveness in a crash.

Never permit salvaged or recycled airbags to be installed in your vehicle.

Undeployed airbag modules and safety belt pretensioners are classified as Perchlorate

Material. Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey
all applicable legal requirements regarding handling and disposal of the vehicle or parts of its restraint
system, including airbag modules and safety belts with pretensioners. Authorized Volkswagen dealers
and authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend
that you have them perform this service for you.

Notice about data recorded by vehicle control modules

Please first read and note the introductory information and heed the WARNINGS

Your vehicle is not equipped with an Event Data Recorder (EDR).

EDRs, sometimes called “crash recorders,” are installed by some manufacturers for the express
purpose of capturing data for retrieval after an accident or crash event.

Some state laws restrict the retrieval or downloading of data stored by EDRs installed in a vehicle for
the express purpose of retrieving data after an accident or crash event without the owner's consent.

Although your vehicle is not equipped with an EDR, it is equipped with a number of electronic control
modules for various vehicle systems, such as engine management, emission control, airbags, and
safety belts.

These electronic control modules also record data during normal vehicle operation for diagnostic and
repair purposes. Their recording capability is limited to data (no sound is recorded). Only a small
amount of data is actually recorded over a very limited period of time, or stored when a system fault is
detected by a control module. Some of the data stored may relate to vehicle speed, direction, or
braking, as well as restraint system use and performance in the event of a crash. Stored data can only
be read and downloaded with special equipment.

Using a mobile phone without a vehicle-integrated antenna - some
important things to know

Please first read and note the introductory information and heed the WARNINGS

Mobile or cellular telephones send and receive radio waves, sometimes called “radiofrequency
energy” (RF energy), both when they are being used and when they are in standby mode. Current
scientific literature indicates that radio waves that exceed a certain level can have effects on the

human body. Limits and guidelines have been established by governmental authorities and
international committees in an effort to keep the electromagnetic radiation from mobile phones at
levels that will not cause health problems. However, there is no scientifically based proof that wireless
phones are absolutely safe.

Therefore, some experts recommend a precautionary approach regarding the use of mobile phones by
taking measures that lower the personal exposure to electromagnetic fields. When using a mobile
telephone inside a motor vehicle without a proper connection to an integrated vehicle telephone
antenna, the personal exposure to electromagnetic fields will be higher than when using the mobile
telephone while properly connected to an integrated or other outside vehicle telephone antenna.

Your vehicle may be equipped with an optional hands-free system that will permit many of the features
of compatible Bluetooth

®

enabled mobile telephones to be used for greater convenience and is

consistent with the laws of an increasing number of states and localities that prohibit the use of mobile
telephones without some kind of hands-free device.

The hands-free system in your vehicle can be used with certain mobile phones that are connected by
wire and hardware connector or via compatible Bluetooth

®

enabled phones with a cradle that is

designed to fit your mobile telephone. The special cradle offers several advantages: The phone cradle
must be safely secured to the base plate. Your phone is firmly attached to the instrument panel and is
within reach at all times. Placing the phone in its cradle permits it to be charged, but more importantly
connects the mobile phone to the vehicle's outside antenna. A mobile telephone that is properly
connected to the integrated or other outside vehicle telephone antenna will lower the personal
exposure to electromagnetic fields. You should also experience a better quality of service. Although a
mobile telephone can be used inside your vehicle without a cradle, the phone will not be securely
attached to the vehicle, will not be charged through the cradle wiring, and more importantly will not be
connected to the vehicle's integrated telephone antenna. The mobile phone will also not be recharged.
You might also experience more dropped calls and an overall impaired quality of the connection.

Therefore we strongly recommend that you use your mobile telephone in your vehicle only when it is
properly attached to an appropriate cradle mounted on a base plate on the instrument panel.

Because of the large number and variety of mobile telephones on the market and the frequency with
which new models are introduced, Volkswagen does not offer cradles for mobile telephones. Please
check with the manufacturer of the mobile telephone that you plan to use.

Bluetooth

®

is a registered trademark of Bluetooth

®

SIG, Inc.

WARNING

A mobile phone on the seat, instrument panel or in other places can be thrown around the
inside of the vehicle during a sudden braking maneuver, a crash or other accident and injure
vehicle occupants.

Never place or attach accessories or other objects (such as cup holders, telephone

brackets, note pads, navigation systems, large, heavy or bulky objects) on the doors, on the
windshield, over or near the area marked “AIRBAG” on the steering wheel, instrument panel,
backrests or between these areas and the occupant. Such objects could cause serious injury
in a collision, especially if an airbag inflates.

WARNING

Using a mobile phone or CB radio inside the vehicle without a properly installed and separate
outside antenna can be dangerous to your health and that of your passengers because the
electromagnetic radiation energy that mobile phones and CB radios emit may be above
established limits. This also applies if the outside antenna is not installed properly.

Always keep the mobile phone antenna at least 8 in. (20 cm) away from pacemakers. Heart

specialists advise that mobile phones can adversely affect the way pacemakers work.

Never carry a mobile phone that is switched on in the breast pocket directly over a

pacemaker.

If you suspect there may be interference with a pacemaker or other medical device, switch

the mobile phone off immediately.

Consumer information

Introduction

In this section you’ll find information about:

Operating your vehicle outside of the United States and Canada

Radio antenna and reception

Volkswagen service information

More information:

Exterior views
Technical data
Starting assistance systems
Parts, accessories, repairs and modifications

⇒ booklet

Warranty and Maintenance

WARNING

Improper vehicle care and use, as well as improper changes to the vehicle, increase the risk
of accidents and injuries.

Obey all applicable legal requirements.

Read your Owner's Manual and heed all WARNINGS.

NOTICE

Improper vehicle care and use, as well as improper changes to the vehicle, can result in
damage to the vehicle.

Obey all applicable legal requirements.

Perform service according to the specifications in the

⇒ booklet

Warranty and

Maintenance.

Read your Owner's Manual and heed all WARNINGS.

Operating your vehicle outside of the United States and Canada

Please first read and note the introductory information and heed the WARNINGS

Government regulations in the United States and Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for the U.S. and Canada differ
from vehicles sold in other countries.

If you plan to take your vehicle outside the continental limits of the United States or Canada, there is
the possibility that:

Unleaded fuels for vehicles with catalytic converters may not be available.
Ultra Low Sulfur Diesel (ULSD) fuel No. 2 that your diesel engine requires may not be available.

Fuel may have a considerably lower octane rating and may cause engine damage.
Service may be inadequate due to lack of proper service facilities, tools or testing equipment.
Replacement parts may not be readily available.
DVD navigation systems for vehicles built for the United States and Canada will not necessarily

work in Europe, and may not work in other countries outside of North America.

NOTICE

Volkswagen is not responsible for mechanical damage that may result from substandard fuel
or service or the unavailability of Genuine Volkswagen parts.

Volkswagen is not responsible if the vehicle does not meet the respective legal

requirements in other countries and continents.

Radio antenna and reception

Please first read and note the introductory information and heed the WARNINGS

If the radio and navigation systems were installed at the factory, the radio antenna may be installed in
different locations in the vehicle:

On the inside of the rear window with the rear window defroster,
On the inside of the rear side windows,
On the inside of the windshield,
On the vehicle roof.

Antennas on the insides of windows are thin wires.

NOTICE

Antennas installed on the insides of windows can be damaged by abrasive objects or by
corrosive or acidic cleaning agents or other chemicals. Do not place any stickers on the
windshield-integrated antenna and never clean the antenna with corrosive or acidic cleaning
agents or other chemicals.

Operating electrical devices near the integrated windshield antenna may interfere with AM radio

reception.

Volkswagen service information

Please first read and note the introductory information and heed the WARNINGS

Volkswagen service information is published as soon as possible after model introduction.

To order service information contact:

Volkswagen Technical Literature Ordering Center

www.vw.techliterature.com

WARNING

Improperly performed repairs and modifications can cause vehicle damage and malfunctions,
and can impair the efficiency of driver assistance systems and the airbag system. This can
lead to accidents and severe personal injuries.

Have repairs and vehicle modifications performed by an authorized Volkswagen dealer or

an authorized Volkswagen Service Facility.

Declaration of Compliance, Telecommunications and
Electronic Systems

Radio Frequency Devices and Radiocommunication Equipment User Manual Notice.

Radio-based equipment

Mobile Phone Package
Electronic immobilizer
Remote control vehicle key
Keyless Access locking and starting system

These devices comply with:

FCC Part 15.19

These devices comply with Part 15 of the FCC Rules. Operation is subject to the following
2 conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired
operation.

FCC Part 15.21

CAUTION:

Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.

These devices comply with RSS-210 of Industry Canada.

Operation is subject to the following 2 conditions:

(1) This device may not cause interference, and

(2) this device must accept any interference, including interference that may cause undesired
operation of the device.

The manufacturer is not responsible for any radio or TV interference caused by unauthorized
modifications to this equipment.

Reporting Safety Defects

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death,
you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition
to notifying Volkswagen of America, Inc. 3800 Hamlin Road, Auburn Hills, MI 48326.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot
become involved in individual problems between you, your dealer, or Volkswagen of America, Inc.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-
424-9153);

go to http://www.nhtsa.gov;

or write to:

Administrator

NHTSA

1200 New Jersey Avenue, SE.

Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from

http://www.safercar.gov.

Engine control and emission control system

Introduction

In this section you’ll find information about:

Indicator lights

Catalytic converter

Diesel particulate filter

More information:

Shifting
Refueling
Fuel
Engine oil
Vehicle battery
Notice about data recorded by vehicle control modules
Towing

WARNING

The vehicle exhaust system and the catalytic converter or diesel particulate filter get very hot.
This can cause a fire and serious personal injury.

Never park where parts of the hot exhaust system and catalytic converter could ignite

flammable materials, such as brush, leaves, dry grass, spilled fuel, etc.

Never apply additional undercoating or rust proofing on or near the exhaust manifold,

exhaust pipes, catalytic converter, diesel particulate filter, or heat shields.

WARNING

California Proposition 65 Warning

Engine exhaust, some of its constituents, and certain vehicle components contain or emit

chemicals known to the State of California to cause cancer and birth defects and
reproductive harm. In addition, certain fluids contained in vehicles and certain products of
component wear contain or emit chemicals known to the State of California to cause cancer
and birth defects and reproductive harm.

Indicator lights

Please first read and note the introductory information and heed the WARNINGS