Volkswagen e-Golf (2015 year). Instruction — part 23

Manually unlocking and locking the driver door

Fig. 160 Door handle on driver door: Concealed lock cylinder (if applicable).

Please first read and note the introductory information and heed the WARNINGS

When locking the vehicle manually, all doors are locked. Keep the key turned (clockwise) in the lock-
ing position to close the windows and the power sunroof (convenience closing). To unlock the vehicle
manually, turn (counterclockwise) to the unlocking position. When the vehicle is unlocked manually,

only the driver door is unlocked. Note the instructions for the anti-theft alarm system

⇒ Power locking

system.

Unfold the key bit from the remote control vehicle key

⇒ Vehicle key set.

If the vehicle has a concealed lock cylinder, insert the key bit from below into the opening of the

cover cap on the driver door

⇒

fig. 160

(arrow) and lift the cover cap off. Grasping the door handle and

pulling slightly makes it easier to remove the cap.

Insert the key bit into the lock cylinder of the driver door and unlock or lock the door. If the larger

side of the vehicle key touches the door handle during locking or unlocking, either pull the door handle
slightly or reinsert the vehicle key in the lock cylinder with the opposite side facing up.

Reinsert the cover cap from top to bottom and press until it clicks into place. Grasping the door

handle and pulling slightly makes it easier to reinstall the cap.

Special considerations when unlocking:

If the vehicle is equipped with an anti-theft alarm system, the system remains activated for the

unlocked vehicle. But the alarm is not triggered at first

⇒ Power locking system.

Open the driver door. The alarm will sound.
Switch on the ignition. The electronic immobilizer recognizes a valid remote control vehicle key

when the ignition is switched on and deactivates the anti-theft alarm system.

The driver door can be unlocked separately from the inside the vehicle by pulling the door han-

dle to open the door

⇒ Unlocking or locking the vehicle from the inside.

The anti-theft alarm system, when installed, is not activated when the vehicle is locked manually

with the key bit

⇒ Anti-theft alarm system.

Manually locking the passenger doors

Fig. 161 On the front side of the right rear door: Manual lock, covered by a rubber seal.

Fig. 162 On the front side of the right rear door: Locking the vehicle with the key bit in the vehicle key.

Please first read and note the introductory information and heed the WARNINGS

The passenger door and rear doors can each be locked manually. This will not activate the anti-theft
alarm system, when installed.

Open the door.

Remove the rubber seal on the front side of the door. The seal is marked with a lock

⇒

fig. 161

.

Unfold the key bit from the remote control vehicle key

⇒ Vehicle key set.

Insert the key bit into the slot

⇒

fig. 162

. On the passenger side doors, turn the key clockwise. On

the driver side rear door, turn the key counterclockwise.

Reinsert the rubber seal and completely close the door.
Make sure that the door is locked.
Repeat the procedure for other doors if necessary.
Have the vehicle checked immediately by an authorized Volkswagen dealer or an authorized

Volkswagen Service Facility.

The vehicle doors can be unlocked and opened separately from inside the vehicle by pulling the

door handle to open the door

⇒ Power locking system.

Opening the rear hatch from inside the luggage compartment

Fig. 163 Inside the luggage compartment: Cover for the rear hatch release.

Fig. 164 Inside the luggage compartment: Opening the rear hatch.

Please first read and note the introductory information and heed the WARNINGS

If necessary, fold the rear seat backrest forward

⇒ Seat functions.

Remove luggage in order to reach the rear hatch from the inside.

Open the cover

⇒

fig. 163

by turning the release in the direction of the arrow.

Unfold the key bit from the vehicle key fob

⇒ Vehicle key set.

Insert the key into the slot on the rear hatch

⇒

fig. 164

and press the release lever in the direction

of the arrow to unlock the rear hatch. At the same time, push the rear hatch out until it opens.

Emergency release for the selector lever lock

Fig. 165 Removing the selector gate cover.

Fig. 166 Releasing the selector lever lock (versions A and B).

Please first read and note the introductory information and heed the WARNINGS

If the power supply fails (due to a dead vehicle battery, for example) and the vehicle has to be pushed
or towed, the emergency release must be used to move the selector lever to Neutral (N). Depending
on the selector lever in your vehicle, you may need the screwdriver from the vehicle tool kit to release

the selector lever

⇒ Vehicle tool kit.

The emergency release is located under the selector gate cover on the right side when viewed in the
driving direction.

Preparations

Set the parking brake. If the parking brake cannot be set firmly, you must find another way to help

prevent the vehicle from moving.

Switch off the ignition.

Removing the selector gate cover

Open the storage compartment in front of the selector lever

⇒ Storage compartment in the front

center console.

Pull upward on the front of the selector lever cover to release it, then pull the selector lever sleeve

upward

⇒

fig. 165

.

Slip the cover up and over the selector lever

⇒

.

Emergency release for the selector lever (version A)

With the screwdriver from the vehicle tool kit, carefully push the release lever

⇒

fig. 166

A in the

direction of the arrow and hold it in this position.

Press the release button in the selector lever handle and shift the selector lever to Neutral (N).
Carefully press the selector gate cover back in place, making sure that the electrical wiring stays in

the correct position and is not pinched or damaged.

Emergency release for the selector lever (version B)

Push the colored release lever

⇒

fig. 166

B in the direction of the arrow and hold it in this position.

Press the release button in the selector lever handle and shift the selector lever to Neutral (N).

Carefully press the selector gate cover back in place, making sure that the electrical wiring stays in

the correct position and is not pinched or damaged.

WARNING

Never shift the transmission out of Park (P) without first firmly applying the parking brake.
Otherwise, the vehicle can start to roll unexpectedly, especially on hills or inclines, and cause
an accident and serious injuries.

NOTICE

Even with the selector lever is in Neutral (N), the automatic transmission will be damaged if the
vehicle is towed (or you let it coast) for an extended period or at high speed with the electric
motor shut off.

Emergency release for the charging connector

Please first read and note the introductory information and heed the WARNINGS

Requirements for the emergency release of the charging connector

If the charging connector or the charging socket cap cannot be removed from the charging socket, the
charging connector or the cover may not have been correctly unlocked by the vehicle. Check the
requirements for unlocking the charging connector or make sure that they are met.

The selector lever is in the P position

The power locking system is unlocked

The charging process has been completed or interrupted

If the charging connector or charging socket cap cannot be removed even though these requirements
are fulfilled, you can manually unlock and remove the charging connector or charging socket cap as
follows:

Press and hold the immediate charging button on the charging socket. At the same time press

the button on the vehicle key.

Pull the charging connector or charging socket cap out of the socket.
The vehicle should be checked by an authorized Volkswagen dealer or an authorized Volkswagen

Service Facility as soon as possible.

If the charging connector or the charging socket cap cannot be removed after manual unlocking, get
expert assistance.

Vehicle tool kit

Introduction

In this section you’ll find information about:

Storage

Contents

When securing the vehicle after a breakdown, always obey all applicable legal requirements.

More information:

Luggage compartment
Working in the electric motor compartment
In an emergency
Changing a wheel

WARNING

Loose tools and other items in the vehicle tool kit and a loose spare (or compact spare) wheel
may be thrown through the passenger compartment if you brake suddenly or steer sharply or
are involved in an accident. This can cause severe injuries.

Always make sure the vehicle tool kit and spare (or compact spare) wheel are securely

stowed in the luggage compartment.

WARNING

Improper or damaged vehicle tools can lead to accidents and injury.

Never work with tools that are damaged or not right for the job.

Storage

Fig. 167 In the luggage compartment: Floor covering raised and secured.

Please first read and note the introductory information and heed the WARNINGS

The vehicle tool kit, spare wheel or compact spare wheel may be in one of several places under the
floor covering in the luggage compartment.

If necessary, detach the luggage net.
Lift the floor covering and secure it in the stops on either side of the luggage compartment

⇒

fig. 167

(small arrows).

NOTICE

Always guide the luggage compartment floor covering back down carefully. Dropping the floor
covering could damage the vehicle trim and the floor covering itself.

Completely retract the jack after use. Otherwise it will not fit in its compartment and cannot be

stowed safely.

Contents

Fig. 168 Contents of the vehicle tool kit.

Please first read and note the introductory information and heed the WARNINGS

The contents of the vehicle tool kit depend on the vehicle's equipment. The following describes the
maximum contents.

Contents of the vehicle tool kit

⇒

fig. 168

(1)

Screwdriver with a hexagonal socket in the handle for removing or inserting previously loos-
ened wheel bolts. The screwdriver blade is reversible. The screwdriver may be stored under the
lug wrench.

(2)

Screw-in towing eye.

(3)

Hubcap puller clip for removing hubcaps, wheel covers, or wheel bolt caps.

(4)

Jack. Before putting the jack back in the foam insert, be sure to completely crank the jack down
to its original position.

(5)

Lug wrench.

(6)

Crank.

Maintaining the vehicle jack

The vehicle jack requires no regular maintenance. If necessary, apply multi-purpose grease to the
joints of the vehicle jack.

Wheel trim

Introduction

In this section you’ll find information about:

Hubcaps

Wheel bolt caps

Wheel covers

More information:

Exterior care and cleaning
Vehicle tool kit
Changing a wheel

WARNING

Unsuitable wheel covers and improper installation of wheel covers can cause accidents and
severe injuries.

Improperly installed wheel covers can come loose while driving and endanger other mo-

torists and cyclists.

Do not use damaged wheel covers.
Always make sure that the flow of air for brake system cooling is not blocked or reduced

before installing wheel covers. This applies to both factory-installed wheel covers and after-
market wheel covers. Insufficient air supply may significantly increase stopping distance.

NOTICE

To help prevent damage to the vehicle, be careful when removing wheel covers and be sure to
install them properly.

Hubcaps

Fig. 169 Pulling the hubcap off.

Fig. 170 Twisting the hubcap off.

Please first read and note the introductory information and heed the WARNINGS

Depending on the vehicle model, the hubcaps can either be pulled off

⇒

fig. 169

or removed by twist-

ing

⇒

fig. 170

.

Vehicles with pull-off hubcaps

To remove Take the wire clip out of vehicle tool kit and hook it into one of the holes in the hubcap

⇒

fig. 169

.

Pull the hubcap off in the direction of the arrow.
To install Press the hubcap against the rim until it latches.

Vehicles with twist-off hubcaps

To remove Twist the hubcap to the left or right until it loosens from the wheel rim

⇒

fig. 170

.

Grasp behind one of the lugs and pull the hubcap off.
To install Push the hubcap onto the center of the rim.
Press the hubcap against the rim until it latches.

Wheel bolt caps

Fig. 171 Pulling cover caps off wheel bolts.

Please first read and note the introductory information and heed the WARNINGS

Take the wire clip out of the vehicle tool kit

⇒ Vehicle tool kit.

Insert the wire clip through the opening of the cover cap

⇒

fig. 171

and pull off in the direction of

the arrow.

The caps are designed to protect the wheel bolts and should be installed again after the wheel
change.

Wheel covers

Fig. 172 Pulling the wheel cover off.

Please first read and note the introductory information and heed the WARNINGS

Pulling off the wheel cover

Take the lug wrench and wire clip out of the vehicle tool kit

⇒ Vehicle tool kit.

Place the wire clip hook in one of the openings of the wheel cover.

Slide the lug wrench through the clip

⇒

fig. 172

and pull the wheel cover off in the direction of the

arrow.

Installing the wheel cover

Make sure that the valve cutout is aligned with the tire valve, and press the wheel cover onto the
wheel rim. Make sure that the wheel cover is latched onto the rim along the entire circumference.

Changing a wheel

Introduction

In this section you’ll find information about:

Preparations for changing a wheel

Wheel bolts

Lifting the vehicle with the vehicle jack

Changing a wheel

After changing a wheel

Change a wheel by yourself only if the vehicle is parked in a safe location, you are familiar with safety
procedures and the technical steps, and you have proper tools available. Otherwise, get expert assis-
tance.

The vehicle jack can only be safely used to change the wheel on a vehicle that has only one flat or
damaged tire. If the vehicle does not have the support it needs from 3 fully inflated tires, the vehicle
can fall off the jack. If more than 1 tire on the vehicle is flat or damaged, do not lift the vehicle with the
vehicle jack. Instead, get expert assistance.

More information:

Exterior views
Vehicle key set
Tires and wheels
Tire Pressure Monitoring System (TPMS)
In an emergency
Vehicle tool kit
Wheel trim

WARNING

Changing a wheel, especially on the side of the road, can be dangerous. To help reduce the
risk of serious personal injury:

Always stop the vehicle as soon as it is safe to do so. Move the vehicle a safe distance off

the road where it is safe to change the wheel.

Always make sure that all passengers, especially children, are in a safe place outside the

vehicle and away from the vehicle and traffic (such as behind a guard rail).

Turn on the emergency flashers and set up another warning device about 25 yards

(25 meters) behind the vehicle to warn approaching traffic.

Change a wheel by yourself only if you are familiar with the necessary steps. Otherwise,

get expert assistance.

Always switch the electric motor off, firmly apply the parking brake, and shift the trans-

mission into Park (P) (automatic transmission) or any gear (manual only) to help prevent the
vehicle from moving suddenly and slipping off the jack.

Always make sure that the ground is level and firm. If necessary, place the jack on a large

and sturdy board or on a similar ground support.

Always block the wheel diagonally opposite the wheel being changed with chocks or other

similar things.

Always use proper and undamaged tools when changing a wheel.
Once a wheel is lifted off the ground, having the transmission in Park (P) or in gear will not

prevent sudden vehicle movement.

Always use a jack that has been approved by the manufacturer for your vehicle. Never use

other jacks, even if they have been approved for use on other Volkswagen models.

To reduce the risk of losing control, crashes, and serious personal injuries, never loosen

the screws on rims with threaded rim rings.

After changing a wheel, have the wheel bolt tightening torque checked with an accurate

torque wrench.

After changing a wheel or tire, reset the Tire Pressure Monitoring System

⇒ Tire Pressure

Monitoring System (TPMS).

Preparations for changing a wheel

Please first read and note the introductory information and heed the WARNINGS

Checklist

Getting ready to change a wheel. Follow these steps in the order listed here

⇒

:

1. If you have a flat tire, move as far away from traffic as possible. Park the vehicle on a flat and level

surface where no part of the hot catalytic converter and exhaust system can come into contact with
flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.

2. Firmly apply the parking brake to help prevent the vehicle from moving

⇒ Braking and parking.

3. Automatic transmission: Shift the transmission into Park (P)

⇒ Shifting.

4. Stop the electric motor and remove the key from the ignition switch

⇒ Starting and stopping the

electric drive.

5. Manual transmission: Engage a gear

⇒ Shifting.

6. Have all passengers exit and go to a safe place, such as behind a guard rail.

7. Block the diagonally opposite wheel with chocks or other suitable things.

8. If the luggage compartment is loaded: Remove the luggage.

9. Raise and secure the luggage compartment floor.

10. Unscrew the fastening screw with washer counterclockwise and remove.

11. Take the spare or compact spare wheel and the vehicle tool kit out of the luggage compartment.

12. Take off the wheel covers

⇒ Wheel trim.

WARNING

Disregarding the safety-related checklist may lead to accidents and serious personal injuries.

Always review and follow the checklist. Follow accepted safety practices and use common

sense.

Wheel bolts

Fig. 173 Changing a wheel: Loosening the wheel bolts.

Please first read and note the introductory information and heed the WARNINGS

Loosen the wheel bolts only with the lug wrench that was supplied with the vehicle.

Loosen the wheel bolts only about 1 turn before lifting the vehicle with the jack.

If a wheel bolt does not come loose, carefully push the end of the lug wrench with your foot. Make sure
you are standing firmly on the ground and hold on to the vehicle for support.

Loosening the wheel bolts

Push the lug wrench over the wheel bolt all the way

⇒

fig. 173

.

Holding the lug wrench at the end, loosen the wheel bolt by turning it counterclockwise about 1

complete turn (360°)

⇒

.

Important information regarding wheel bolts

The design of rims and wheel bolts is matched to the factory-installed wheels. If different wheels are
installed, wheel bolts with the right length and bolt head shape must be used. The attachment of the
wheels and function of the brake system depend on this.

It may not be possible to use wheel bolts from different vehicles of the same model.

Wheel bolt tightening torque

Correctly tightened bolts for steel and alloy wheel rims should have a torque of 88 ft-lbs (120 Nm).
After changing a wheel, have the wheel bolt tightening torque checked right away with an accurate
torque wrench.

Before you check the tightening torque, replace corroded and difficult-to-turn wheel bolts and clean
the threads in the wheel hub.

Never grease or oil the wheel bolts and the threads in the wheel hubs. The bolts can come loose while
driving if greased or oiled, even if tightened to the required torque.

WARNING

Improperly tightened wheel bolts can come loose while driving and cause you to lose control
over the vehicle, resulting in accidents and serious injuries.

Only use wheel bolts that belong your vehicle and to the wheel being installed.
Never use different wheel bolts.
Wheel bolts and wheel hub threads must always be clean, easy-to-turn and free of oil and

grease.

Only use the lug wrench that is supplied with the vehicle to loosen the wheel bolts.
Loosen the wheel bolts only about 1 turn before lifting the vehicle with the jack.
Never grease or oil the wheel bolts and the threads in the wheel hubs. The bolts can come

loose while driving if greased or oiled, even if tightened to the required torque.

Never loosen bolted connections on wheel rims with bolted rim rings.
If the wheel bolts are not tightened to the proper torque, the wheel can come off the vehi-

cle when it is moving. Extremely high torque can damage the wheel bolts and/or their
threads.

Lifting the vehicle with the vehicle jack

Fig. 174 Lift points for the jack.

Fig. 175 Jack in position at the left rear lift point.

Please first read and note the introductory information and heed the WARNINGS

The jack must be positioned at one of the 4 lift points marked on the vehicle body (2 on each side as

shown in

⇒

fig. 174

). You must use the lift point closest to the wheel being changed

⇒

.

The vehicle may only be lifted by a jack positioned at one of the 4 jack lift points.

Checklist

For your own safety and that of your passengers, carry out the following steps in the order listed

⇒

:

1. Find a level spot on firm ground for lifting the vehicle.

2. Switch off the electric motor. Shift the transmission into Park (P))

⇒ Selector lever. Then firmly

apply the parking brake

⇒ Braking and parking to help prevent the vehicle from moving.

3. Straighten the steering wheel so that the front wheels point straight forward.

4. Block the diagonally opposite wheel with chocks or other suitable things.

5. Loosen the wheel bolts of the wheel to be changed

⇒ Wheel bolts.

6. Find the jack lift point

⇒

fig. 174

on the vehicle frame that is closest to the wheel to be changed.

7. Insert the crank

⇒

fig. 168

(6)

into the opening on the vehicle jack

⇒

fig. 168

(4)

.

8. Crank up the jack so that it still just fits underneath the lift point.

9. Position the jack so that its base is directly underneath the lift point

⇒

fig. 175

, making sure that the

entire base of the jack rests securely on the ground.

10. Align the jack and wind up the jack claw at the same time, until the claw cradles the vertical rib

underneath the vehicle

⇒

fig. 175

(arrow).

11. Continue cranking up the jack until the wheel is just a little off the ground.

WARNING

Improper use of your vehicle jack can cause the vehicle to fall off the jack leading to serious
personal injury. To help reduce the risk of serious personal injury:

Use only jacks approved by Volkswagen for the vehicle. Other jacks might slip, even those

approved for other Volkswagen models, but not for your vehicle.

Always set up the jack on firm and level ground. The vehicle may slip off the jack if the

jack is resting on soft or sloping ground. If necessary, place a sturdy board under the jack.

On a hard, slippery surface (such as a tiled floor), use an anti-skid rubber mat or some-

thing similar to help prevent the jack from slipping.

Position the jack only at the described vehicle lift points. Before you raise your vehicle,

always make sure the jack claw properly grips the vertical rib under the sill so that the jack

does not slip off when you are raising the vehicle

⇒

fig. 175

.

Never have any part of your body (such as your arm or leg) under the vehicle when it is

supported by the jack. Never let other persons have any part of their body under the vehicle,
either!

If you must work under a vehicle raised on a floor jack, always make sure that the vehicle

is safely supported on safety stands intended for that purpose that are strong enough to
support the weight of the vehicle.

Never lift the vehicle when it is tilted or inclined to one side or the electric motor is acti-

vated.

Never lift the vehicle when more than 1 tire is flat or damaged.
Do not start the electric motor while the vehicle is supported by a jack. Electric motor

vibrations may cause the vehicle to slip off the jack.

WARNING

Disregarding the safety-related checklist may lead to accidents and serious personal injuries.

Always review and follow the checklist. Follow accepted safety practices and use common

sense.

Changing a wheel

Fig. 176 Changing a wheel: Remove previously loosened wheel bolts using the screwdriver handle.

Please first read and note the introductory information and heed the WARNINGS