Volkswagen Touareg (2015 year). Instruction — part 24

If necessary activate “wait for incoming Bluetooth connections”.
Hold the mobile phone in your hand ready to enter the password within the time limit.
Select the mobile phone from the device list in the vehicle by pressing the corresponding function

key.

Select the required pairing protocol below the mobile phone found.
On the mobile phone, confirm the connection queries from the vehicle if required.
Confirm the 4-digit password displayed on the Infotainment System screen.
Enter the password on the mobile phone within 30 seconds.

27

.

Confirm password entry.
If necessary, confirm further queries on the mobile phone.

Pairing procedure if a mobile phone has already been paired with the telephone control

Set the Bluetooth connection to visible on the mobile phone

⇒ step 1.

Switch on the ignition.

Access the SETUP main menu with the

SETUP

Infotainment button.

Press the Telephone function key.

Press the Bluetooth settings function key.

In the Bluetooth settings menu, press the Search for Bluetooth devices function key.

If necessary, confirm the query about whether Bluetooth has been activated on the mobile phone

with Next .

Carry out pairing as described

⇒ step 3.

Failed pairing

There is no limit on the number of attempts to pair the device with the telephone control.

Linking will not be successful if the password input time limit is exceeded or if the PIN code is entered
incorrectly.

Restart linking if the process fails despite correct entries.

Copying telephone directory to the telephone control

Once pairing has been successfully completed, the telephone directory entries from the mobile
phone

27

are loaded automatically into the data memory of the telephone control. Depending on the

number of entries copied, the process can take several minutes.

The telephone directory memory of the telephone control is limited to 5000 entries. Each user profile
can be assigned a maximum of 2000 entries as well as 100 user-created or edited entries.

Automatic connection to a paired mobile phone

Please first read and heed the WARNINGS

note the introductory information and heed

the WARNINGS

A mobile phone paired with the telephone control will be connected automatically to the telephone
control when the ignition is switched on.

The telephone control always connects to the most recently paired device and the most recently used
user profile.

If necessary, refer to the operating manual for the mobile phone for information on automatic Bluetooth
connection (authorization). If necessary, switch on authorization for the telephone control on the
mobile phone so that there are no queries about the connection between the mobile phone and tele-
phone control.

The telephone control can be used as soon as the PHONE main menu is displayed on the Infotain-
ment System screen.

When connecting automatically, the system will first search for the telephone that was last used in
order to reconnect it with the telephone control. If this mobile phone is not in the Bluetooth range, the
system will start to search for the mobile phone (user) that was used before it.

Switch on the ignition.
Enter the PIN code if it is not stored in the telephone control

28

.

Requirements for automatic connection

The mobile phone needs to have already been paired with the telephone control.

The mobile phone must be switched on and contain a valid SIM card to make telephone calls.

Bluetooth must be activated on the mobile phone.

The mobile phone should have no connection to another Bluetooth device.

The mobile phone must be within the Bluetooth range of the telephone control.

The ignition must be switched on.

The mobile phone must have been last connected to the telephone control or another mobile

phone connected via Bluetooth is no longer in the Bluetooth range of the telephone control or its
Bluetooth feature has been switched off.

If the automatic connection is made during an active telephone call, the telephone control can

only make a connection via HFP. Change the Bluetooth connection to rSAP in order to use all tele-
phone control functions.

If a Bluetooth connection cannot be set up even though all requirements are fulfilled or if the

telephone control does not function “normally”, the mobile phone's system may have crashed. Re-
move the battery and insert again. Switch the mobile phone back on and try to establish a Bluetooth
connection.

Volkswagen recommends not switching on authorization on the mobile phone so that you confirm

the connection queries again before each automatic connection setup.

28

country specific

Basic functions

Introduction

In this section you’ll find information about:

PHONE main menu

Entering a telephone number and taking a call

WARNING

Driving on today's roads demands the full attention of the driver at all times. Driver distrac-
tion causes accidents, collisions and serious personal injury!

Never let yourself be distracted when setting, adjusting, or using the Infotainment System,

when using your mobile phone, or when operating the mobile phone controls.

Always drive attentively and responsibly. Use the Infotainment system, your mobile

phone, and the mobile phone controls only if road, traffic, and weather conditions permit and
you will not be distracted from your driving.

If you cannot use the Infotainment System, your mobile phone, or the mobile phone con-

trols safely while driving, wait until later or find a safe spot where you can pull off the road
and park the vehicle.

Always set sound volume levels so that you can clearly hear horns, sirens, and other

warning sounds outside the vehicle.

PHONE main menu

Fig. 230 Telephone control main menu.

Fig. 231 Telephone main menu: Connection established.

Please first read and heed the WARNINGS

note the introductory information and heed

the WARNINGS

It takes a few minutes after the first pairing process until the telephone directory data from the paired
mobile phone is available on the Infotainment System.

Press the

PHONE

Infotainment button to open the PHONE main menu.

Display in the PHONE main menu

The name of the mobile phone network provider where the inserted SIM card or the SIM card of the
paired mobile phone is registered is displayed in the center of the top line of the screen. The name of

the paired mobile phone or the user profile being used is displayed in the second line (

⇒

fig. 230

:

FON 01).

During a call, the telephone number or the name of the person you are talking to is displayed in the

upper line if they are stored in the telephone directory, as well as the call duration

⇒

fig. 231

.

The symbol shows an existing Bluetooth connection.

The bars at the top right or bottom right indicate the current field strength (signal strength of the cur-
rently received mobile phone transmitter station).

Function keys in the PHONE main menu

Function key: Effect

: Accept, dial, or hold calls.

29

: End call or reject incoming call.

SOS

30

: After you confirm a prompt, the emergency number is dialed,

providing a connection can be made to a mobile phone network.

Voice mail and Preset 2-6: Speed dial buttons, one telephone number

can be assigned to each button

29

Country-specific valid only if conference/hold call/toggling active

⇒ page 387.

30

Is not displayed on all units and is not supported by all mobile phone network providers.

Function key: Effect

: Open the number pad to enter a telephone number

Call lists: Opens a pop-up window for selection of a call list for calls

missed, dialed or received on the telephone control

SMS

31

: Opens a pop-up window with the following options:

Inbox: Displays received SMS.

Templates: Selection of available templates for sending SMS.

Extras: Opens a pop-up window with the following options:

Display off: Switches off the display. Press one of the Infotainment

buttons or the screen to switch on again.

Conference details

29

: Opens a list of the parties in a current confer-

ence call

Mute: Switches the microphone off during a telephone call, so that the

person on the line cannot hear what is being said in the vehicle.

: Opens the telephone directory of the paired mobile phone to select a

telephone number

31

Dependent on mobile phone and country.

Entering a telephone number and taking a call

Fig. 232 Entering a telephone number.

Please first read and heed the WARNINGS

note the introductory information and heed

the WARNINGS

In the PHONE main menu, press the

function key

⇒

fig. 232

.

Entering a telephone number.
Press the

function key to dial the number.

The special buttons “Asterisk” * and “Hash” # have the same functions as on a normal telephone.

Entering a country code

To enter a country code, instead of the first 2 digits (international access code e.g. “00”) you can enter
the character “+”.

Press and hold the 0 function key until a pop-up window appears with the 0 and + function keys.

Accept the + function key by pressing – the pop-up window is closed.

Answering a call

An incoming telephone call is indicated in the top line of the screen by “Incoming call” and the
caller's telephone number.

If the caller's telephone number is stored in the telephone directory, the caller's name is displayed

Press the

function key to answer the call.

Press the

function key to reject the call.

Stored telephone numbers

Introduction

In this section you’ll find information about:

Telephone directory

Searching for an entry in the telephone directory

Displaying and editing telephone number

Call lists

Storing telephone numbers to speed dial buttons

WARNING

Driving on today's roads demands the full attention of the driver at all times. Driver distrac-
tion causes accidents, collisions and serious personal injury!

Never let yourself be distracted if you use the telephone directory and its related functions

while driving.

Never let yourself be distracted when setting, adjusting, or using the Infotainment System,

when using your mobile phone, or when operating the mobile phone controls.

Always drive attentively and responsibly. Use the Infotainment system, your mobile

phone, and the mobile phone controls only if road, traffic, and weather conditions permit and
you will not be distracted from your driving.

If you cannot use the Infotainment System, your mobile phone, or the mobile phone con-

trols safely while driving, wait until later or find a safe spot where you can pull off the road
and park the vehicle.

Always set sound volume levels so that you can clearly hear horns, sirens, and other

warning sounds outside the vehicle.

Telephone directory

Fig. 233 Telephone directory.

Fig. 234 Displaying a telephone directory entry.

Please first read and heed the WARNINGS

note the introductory information and heed

the WARNINGS

It takes a few minutes after the first pairing process until the telephone directory data from the mobile
phone is available on the Infotainment System.

The telephone directory can also be opened during an ongoing telephone call.

Assignment to a user profile

Telephone directory data, call lists and stored speed dial buttons are assigned to a user profile and
stored in the telephone control. They are available when the corresponding SIM card or the mobile
phone is connected with the telephone control again.

If telephone directory entries on the SIM card or the mobile phone have been changed, you can start a
manual update of the telephone directory data via the Directory settings menu.

A maximum of 4 user profiles can be stored for mobile phones in the telephone control.

32

If you

would like to pair an additional SIM card or a mobile phone, you have to delete a user profile first

Opening and searching the telephone directory

In the PHONE main menu, press the

function key to open the telephone directory

⇒

fig. 233

.

Press the arrow buttons to search through the telephone directory. Press the arrow button

,

or move from entry to entry or press the double arrow button

,

to browse up or down page by

page

⇒

fig. 233

.

If several numbers have been stored for one telephone directory entry, they can be displayed by

pressing the entry

⇒

fig. 234

. If only one number has been stored for an entry, a call is made to this

number if the entry is pressed.

OR: Press Search to look for a telephone directory entry on the on-screen keyboard

⇒

fig. 233

.

Press the entry open the detailed view

⇒

fig. 234

.

Adding further telephone numbers to a telephone directory entry

In the Directory menu, press the

function key to the right of a telephone directory entry.

Press the Telephone numbers function key.

Press the Edit function key if the entry is stored in the mobile phone and as a copy in the tele-

phone control.

OR: Press Edit stored entry functional button if the entry is stored only in the mobile phone.

In the input window, enter the telephone number and confirm with OK .

Confirm addition of the telephone number with OK .

32

country specific

The entries in the telephone directory of the mobile phone cannot be changed permanently via

the telephone control. A telephone number stored in the telephone directory on the mobile phone can
only be modified for calls from the vehicle. You can add a country code

The telephone directory entries can be called up in the Navigation system via the Directory

menu.

Searching for an entry in the telephone directory

Fig. 235 Telephone directory.

Fig. 236 Search window for selecting a telephone directory entry.

Please first read and heed the WARNINGS

note the introductory information and heed

the WARNINGS

Open the telephone directory

Press the Search function key

⇒

fig. 235

.

Enter the name you are looking for in the input window

⇒

fig. 236

.

Each time you enter a character, the unit automatically suggests a complete name from the telephone

directory corresponding to the character sequence you have entered

⇒

fig. 236

. The number of match-

ing results is displayed to the right of the entry field.

The use of upper and lower case letters makes no difference when searching for a telephone directory
entry.

If no name is suggested as you enter text, there is no telephone directory entry matching the se-
quence of characters you have entered. Using the

function key, delete characters in the input line

until a name is suggested again. Please take the sorting order into consideration

Selecting displayed entry

Press the

function key to open the menu showing the search results that are still available

⇒

fig. 236

.

Using voice operation, you can also record the name stored in the telephone directory after the

corresponding voice command

Displaying and editing telephone number

Fig. 237 Editing a telephone number.

Please first read and heed the WARNINGS

note the introductory information and heed

the WARNINGS

A telephone number stored in a call list can be changed before you dial it.

Press the

function key next to a displayed telephone number or a displayed entry

⇒

fig. 233

.

Press the Use a number function key

⇒

fig. 237

.

Press digits to enter them in the input line or press the

function key to delete digits in the input

line.

Press the

function key to dial the displayed telephone number.

After the telephone number has been dialed, it is then available in the call list of numbers dialed from
the vehicle

The entries in the telephone directory of the mobile phone cannot be changed permanently via

the telephone control. A telephone number stored in the telephone directory on the mobile phone can

only be modified for calls from the vehicle. You can add a country code, for example

⇒ page 375.

Call lists

Please first read and heed the WARNINGS

note the introductory information and heed

the WARNINGS

You can save telephone numbers in the telephone control from calls that have been missed, dialed or
received in the vehicle. Depending on the mobile phone model, call lists stored on the mobile phone
could also be displayed.

In the PHONE main menu, press the Call lists function key.

Open a call list by pressing it in the pop-up window.

Function key: Effect

Missed calls: Missed calls.

Dialed Numbers: Dialed telephone numbers.

Received calls: Received calls.

Incoming calls rejected with the

function key are stored in the call list of received calls

33

.

If a telephone number is stored in the telephone directory, the stored name is displayed instead of the
telephone number.

Press a telephone number or a name on the screen to dial it.
Press the

function key to edit the telephone number or use it further.

Call lists are always specific to a user profile

Storing telephone numbers to speed dial buttons

Fig. 238 Speed dial settings menu: Assignment of speed dial buttons.

33

Depending on the mobile phone.

Fig. 239 Telephone control main menu: Newly assigned speed dial button.

Please first read and heed the WARNINGS

note the introductory information and heed

the WARNINGS

The five speed dial buttons Memory 2 to Memory 6 can each be assigned a telephone number. The

Voice mail speed dial button is reserved for the voice mail telephone number.

All speed dial buttons must be assigned manually (including Voice mail ) and are specific to a user
profile

Assigning speed dial buttons

In the PHONE main menu, press a free speed dial button to open the Speed dial settings menu

⇒

fig. 238

.

Press the Number function key to enter a telephone number manually.

OR: Press the Import from call list or Import from directory function key select the required tele-

phone number from the corresponding list.

Having selected a telephone number, press the Name function key to assign a name to the speed

dial button.

Review all the details entered in the Speed dial settings menu

⇒

fig. 238

.

Press the OK function key to apply all details entered and close the Speed dial settings menu.

In the PHONE main menu, the name you have entered is displayed in the speed dial button to which

the respective telephone number is assigned

⇒

fig. 239

.

Dialing with speed dial buttons

In the PHONE main menu, briefly press an assigned speed dial button to dial the telephone num-

ber stored to that button.

Editing assigned speed dial buttons

In the PHONE main menu, press and hold an assigned speed dial button until the Speed dial

settings menu opens.

OR: Access the Speed dial settings menu with the

SETUP

Infotainment button and in the following

order via the Telephone and Speed dial function keys.

Press one of the function keys to edit its entry.
To delete all entries for a speed dial button, press the

function key.

To close the speed dial menu without applying changes, press the

function key.

Functions during a telephone call

Introduction

In this section you’ll find information about:

During a call

Making an additional call, “toggling calls” and “call waiting”

Making a conference call

WARNING

Driver distraction can cause accidents and serious personal injury.

Making telephone calls and carrying out functions while the vehicle is in motion can dis-

tract you from the road.

During a call

Fig. 240 Telephone control main menu: Telephone call.

Fig. 241 Entering a DTMF button tone during a call.

Please first read and heed the WARNINGS

note the introductory information and heed

the WARNINGS

When a connection is made to a dialed telephone number, the PHONE main menu changes to the

telephone call view

⇒

fig. 240

.

Holding a call

34

Press the

5

function key to “mute” the current telephone call (display: Call being held).

Press the

function key to resume the call.

While a call is being held, no sound is transmitted. Conversations in the vehicle cannot be heard by
the other party.

Ending a telephone call

Press the

function key to end the current call.

The PHONE main menu is displayed again

⇒

fig. 239

.

DTMF tones

Every telephone button has a specific DTMF tone assigned to it. DTMF tones are used, for example,
to send a password or to select an employee in a call center or to access the voice mail.

If you are asked to enter a sequence of characters during a telephone call, open the keypad by

pressing the

function key and enter the characters

⇒

fig. 241

.

Making an additional call, “toggling calls” and “call waiting”

Fig. 242 Telephone call with call on hold.

Please first read and heed the WARNINGS

note the introductory information and heed

the WARNINGS

During a telephone call, it is possible to make or take an additional call. You can switch between 2
calls (“toggling”)

35

.

Making a second call while telephoning

Press the

5

function key during a call to put your current call on “hold”.

Set up another call by entering a telephone number or selecting a stored telephone number.
Once the additional call is connected, you can switch between the 2 calls (toggling).

34

Country-specific valid only if conference/hold call/toggling active

⇒ page 387.

35

Country-specific valid only if conference/hold call/toggling active

⇒ page 387.

“Call waiting”: accepting an additional incoming call

If another party calls while you are already on the telephone, the new caller's telephone number or

name appears in the second line of the screen (display: Waiting).

To reject the new call, press the

function key in the Waiting line.

OR: To take the new call as an additional call, press the function key

in the Call on hold

line.

If you take the new call, the first call is put on hold, but not ended (in

⇒

fig. 242

: Call being held).

“Toggling”: changing between 2 parties

While you have 2 active calls, Call being held is shown in the line of the party who is on hold.

Press the

function key in the Call being held line to resume this call and put the other call on

“hold”.

OR: To end one of the calls, press the function key

in the line for that call.

During any call, it is only possible to hold one additional call. Several parties can be brought together

in a conference call

⇒ page 384.

If functions such as “toggling” and “conference” are used, the active call is shown first. If a call in

the list is ended, the order of the calls in the list could be refreshed.

Making a conference call

Fig. 243 Adding another party to a conference call.

Fig. 244 Detailed view of a conference call.

Please first read and heed the WARNINGS

the introductory information and heed the

WARNINGS

A call “on hold” can be brought into the active call to form a conference call

36

.

Combining several calls to form a conference call

All parties in a conference call can hear and talk to each other.

Press the

+

function key in front of the currently active call to join the 2 calls and form a con-

ference call.

On the screen, the 2 parties are combined into one line labelled “Conference call”.

You can now make or take an additional call and add the new party to the existing conference call

by pressing the

+

function key.

OR: You can toggle between the new call and the conference call

During a conference call, no more than one additional call to a separate party can be maintained
⇒

fig. 243

.

Managing parties in a conference call

36

During a conference call, press the Extras function key

⇒

fig. 243

.

In the pop-up window, press the Conference details function key.

The list of parties in the conference call will be displayed

⇒

fig. 244

.

To close the connection to one of the parties, press the

function key.

Press the

function key to leave the list of parties in the conference call.

36

Country-specific valid only if conference/hold call/toggling active

⇒ page 387.