Volkswagen Touareg (2015 year). Instruction — part 40

Lights

up

Possible cause

Proper response

Engine control malfunction
(Electronic Power Control).

Have engine checked immediate-
ly by an authorized Volkswagen
dealer or authorized Volkswagen
Service Facility.

Glow plug preheating before
diesel engine start-up.

Engine control/monitoring
system malfunction (engine
Malfunction Indicator Light -
MIL).

Ease off the accelerator. Careful-
ly drive to the nearest authorized
Volkswagen dealer or authorized
Volkswagen Service Facility.
Have engine checked.

Diesel particulate filter
clogged with soot.

Drive about 15 minutes in Drive
(D) (automatic transmission) at a
speed of at least 45 mph
(70 km/h).

There may be a noticeable smell.
Obey applicable speed limits
⇒ .

See an authorized Volkswagen
dealer or an authorized
Volkswagen Service Facility if the
indicator light is still on.

Flashes Possible cause

Proper response

Engine control malfunction
(diesel engine).

Have engine checked immedi-
ately by an authorized
Volkswagen dealer or author-
ized Volkswagen Service Facili-
ty.

Flashes Possible cause

Proper response

Misfire, which can damage
the catalytic converter.

Ease off the accelerator. Care-
fully drive to the nearest author-
ized Volkswagen dealer or au-
thorized Volkswagen Service
Facility. Have engine checked.

When the ignition is switched on, several warning and indicator lights come on briefly for a function
check. They go out after a few seconds.

WARNING

Obey all applicable legal requirements when cleaning the diesel particulate filter.

Clean diesel particulate filter as recommended only when visibility, weather, road, and

traffic conditions permit.

Do not put others at risk.

NOTICE

Failure to heed warning lights or text WARNINGS can result in vehicle damage.

As long as the indicator lights

,

, or

are on, expect engine malfunctions, increased fuel

consumption and loss of engine efficiency.

Catalytic Converter

Please first read and note the introductory information and heed the WARNINGS

The catalytic converter provides exhaust gas after-treatment to help reduce pollutants in the exhaust
gas. To help ensure long service life of the exhaust system and gasoline engine catalytic converter:

Only use unleaded fuel.
Never run the fuel tank completely dry.

Do not exceed the correct oil level

⇒ Engine oil.

Do not tow the vehicle to start it, but use a jump-start instead

⇒ Jump-starting.

If you experience misfires, loss of power or the engine is not running smoothly while driving, reduce
speed immediately and have the vehicle checked by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. Otherwise, gasoline could reach the exhaust system and get into the
atmosphere. The catalytic converter could also be damaged by overheating!

Under certain engine conditions, you may smell a sulfur odor. This is not an indication of a mal-

functioning emission control system. This depends upon the sulfur content of the diesel fuel.

Diesel particulate filter

Please first read and note the introductory information and heed the WARNINGS

The diesel particulate filter helps take soot particles out of the exhaust. The soot particles are collected
and periodically burned in the filter at high temperatures (regeneration). The resulting heat can cause
the temperature inside the engine compartment to increase.

Regeneration can create noises, slight smells, and, regardless of the outside temperature, cause the
radiator fan to start – even after the engine has been turned off.

Volkswagen recommends frequently driving longer distances to help clean the filter. On vehicles with
automatic transmissions, the engine speed may also increase slightly. The indicator light

will not

come on.

To lengthen the life of the exhaust system and the diesel particulate filter:

Use only Ultra Low Sulfur Diesel (ULSD) fuel No. 2

⇒ Fuel.

Never refuel with gasoline or fuel oil or bio-diesel that does not comply with the special require-

ments for diesel fuel

Never drive until the fuel tank is completely empty.

Do not exceed the correct oil level

⇒ Engine oil.

Do not tow the vehicle to start, but use a jump-start instead

⇒ Jump-starting.

On vehicles with automatic transmissions, increase the engine speed slightly while driving to automat-
ically start cleaning the diesel particulate filter. This helps to minimize clogging of the filter. The indica-
tor light

will not come on.

WARNING

Obey all applicable legal requirements when cleaning (regenerating) the diesel particulate
filter.

Clean the diesel particulate filter as recommended only when visibility, weather, road, and

traffic conditions permit.

Do not put others at risk.

Under certain engine conditions, you may smell a sulfur odor. This is not an indication of a mal-

functioning emission control system. This depends upon the sulfur content of the diesel fuel.

Frequently asked questions

If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Characteristics” and “Checklist” in the index.

Description

Possible causes
among others

Possible remedy

Engine does not
start.

Vehicle battery dead.

– Perform jump-start
– Charge vehicle battery

The wrong remote
control vehicle key is
used.

Use a valid remote control
vehicle key

Fuel level too low.

Refuel

AdBlue fill level too
low.

Refill AdBlue

Vehicle cannot be
locked or unlocked
using remote con-
trol vehicle key.

– Battery in remote
control vehicle key
dead.
– Too far away from
vehicle.
(out of range).
– Buttons have been
pressed too many
times.

– Replace battery
–. Move closer to vehicle.
– Synchronize remote con-
trol vehicle key
– Lock or unlock vehicle
manually

Unusual noises.

Cold engine, brake-
assistance systems,
electronic parking
brake.

Check the “Noises” entry in
the keyword index.

Odd driving behav-
ior.

Assistance systems
activated.

Check the “Assistance sys-
tems” entry in the keyword
index.

Driver seat and
outer mirrors move

Convenience settings
are stored.

Correct convenience set-
tings

Description

Possible causes
among others

Possible remedy

when vehicle is
unlocked.

Memory-seat settings
are stored.

– Reassign seat setting
– Clear memory-seat
memory

Front seats cannot
be adjusted with
power controls.

Vehicle battery dead. Charge vehicle battery

Fuse blown.

Check fuse and replace if
necessary

No jack in vehicle
or no collapsible
spare tire or tire
mobility set in ve-
hicle.

Equipment differs
depending on vehicle.

No direct corrective action
possible because this de-
pends on the equipment.
Contact an authorized
Volkswagen dealer or an
authorized Volkswagen Ser-
vice Facility for assistance

Vehicle has mobility
tires.

Features do not
work as described
in this Manual.

Settings were
changed in the
Volkswagen Infor-
mation System or
Infotainment System.

Check and reset to factory
settings if necessary or

Headlights do not
light up the road as
they should.

– Headlights incorrect-
ly adjusted.
– Light bulbs burned
out.
– Low beams not
switched on.

– Adjust headlight range
– Change light bulbs
– Switch on low beams

Electrical appli-
ances do not work.

Vehicle battery charge
too low.

Charge vehicle battery

Remaining fuel level
too low.

Refuel

Fuse blown.

Check fuse and replace if
necessary

Description

Possible causes
among others

Possible remedy

Fuel consumption
higher than indi-
cated.

– Short hauls.
– “Jumpy accelerator
pedal”.

– Avoid traveling short dis-
tances
– Drive defensively.
– Accelerate smoothly.

Electrical loads
switched on.

Switch off unnecessary
loads.

Engine control mal-
functioning.

Have the malfunction cor-
rected.

Tire pressure too low. Adjust tire pressure

Driving in the moun-
tains.

No direct corrective action
possible.

Towing a trailer or roof
rack.

– Check use.
– Remove if not in use.

Driving with heavy
payload.

No direct corrective action
possible.

Driving at high engine
speed.

Select a higher gear.

Lift points for the vehicle

Fig. 325 Front lift point for workshop hoist or floor jack.

Fig. 326 Rear lift point for workshop hoist or floor jack.

The vehicle may only be raised at the lift points shown in illustrations and

⇒

fig. 326

. If the vehicle is

lifted at different points, vehicle damage

⇒ and serious injuries may occur ⇒ .

Workshop hoists that use fluid cushions (receiving platforms) must not be used for lifting the vehicle.

There are many precautions that have to be followed when lifting a vehicle on a workshop hoist or
floor jack. Do not try to lift a vehicle on a workshop hoist or floor jack unless you have the training,
knowledge, and experience to be able to do so safely.

Information about lifting the vehicle with the vehicle jack

WARNING

Improperly lifting your vehicle with a workshop hoist or floor jack can cause the vehicle to fall
off the hoist or jack and cause serious personal injury.

Always read and heed the operating instructions from the floor jack manufacturer and

legal regulations if necessary before using the floor jack to lift the vehicle.

Never let anyone stay in the vehicle when it is being lifted or when it is off the ground.
Always lift your vehicle only at the designated lift points shown in the illustrations

⇒

fig. 325

and

⇒

fig. 326

. Not using the designated lift points can cause the vehicle to fall off

the floor jack when heavy parts such as the engine or transmission are removed.

Always make sure that the vehicle's lift points lie as flat as possible and centered on the

carrier plates of the floor jack.

Never start the engine when you have raised the vehicle on the floor jack. The engine

vibrations and vehicle movements could knock the vehicle off the floor jack.

If you must work under a vehicle raised on a floor jack, always make sure that the vehicle

is safely supported on safety stands intended for that purpose that are strong enough to
support the weight of the vehicle.

Never use the floor jack as a ladder or step ladder.
Always make sure that the weight of the vehicle is not heavier than the lifting capacity of

the floor jack and safety stands being used.

NOTICE

To help prevent serious vehicle damage, never lift the vehicle by the engine oil pan, trans-

mission housing, or by the front or rear axles or suspension.

To help prevent damage to the underbody or chassis, always insert a rubber pad between

the hoist and the lifting points. In addition make sure the lifting arms have enough clearance.

The lifting arms should not touch side sills or other parts of the vehicle.

In an emergency

Introduction

In this section you’ll find information about:

Protecting yourself and the vehicle

More information:

Braking and parking
Emergency closing and opening
Vehicle tool kit
Changing a wheel

WARNING

A vehicle breakdown in traffic is dangerous and creates a great risk for you, your passen-
gers, and others.

Always stop the vehicle as soon as it is safe to do so and move the vehicle a safe distance

off the road where it is safe to park and, if necessary lock all doors in an emergency. Turn on
the emergency flasher and set up another warning device about 25 yards (25 meters) behind
the vehicle to warn approaching traffic.

Never leave children, disabled persons, or anyone who cannot help themselves alone in

the vehicle when locking the doors. This could result in people being trapped in the vehicle in
an emergency. Depending on the time of year, people trapped in the vehicle can be exposed
to very high or very low temperatures.

Protecting yourself and the vehicle

Fig. 327 In the center of the instrument panel: Switch for emergency flashers.

Please first read and note the introductory information and heed the WARNINGS

Obey all applicable legal requirements regarding protecting a broken-down vehicle. For example,
turning on the emergency flashers and wearing a safety vest are mandatory in many countries.

Checklist

For your own safety and that of your passengers, carry out the following steps in the order listed

⇒ :

1. Park the vehicle at safe distance from traffic and on a suitable surface

⇒ .

2. Switch on emergency flashers by pressing the

switch

⇒

fig. 327

.

3. Apply the electronic parking brake to help prevent the vehicle from moving.

4. Shift the transmission into Park (P)

5. Stop the engine and remove the key from the ignition switch

6. Have all passengers exit and go to a safe location away from moving traffic, such as behind a

guard rail.

7. Take all vehicle keys with you when leaving your vehicle.

8. Set up a warning triangle or other warning device in order to alert other motorists and cyclists.

9. Let the engine cool down and get expert assistance if necessary.

If the emergency flashers are on, use the turn signal lever to indicate a direction or lane change, for
example when the vehicle is being towed. This temporarily interrupts the emergency flashers.

Switch on the emergency flashers when:

Traffic suddenly slows down or stops in front of you to warn those approaching from behind.
In any emergency situation.
If the vehicle breaks down.
When being towed.

Always obey traffic laws that govern the use of emergency flashers where you are driving.

If the emergency flashers are not working, a different method – as permitted by law – must be used to
alert other motorists and cyclists to the breakdown.

WARNING

Disregarding the safety-related checklist may lead to accidents and serious injuries.

Always review and follow the checklist. Follow accepted safety practices and use common

sense.

WARNING

The vehicle exhaust system and the catalytic converter or diesel particulate filter get very hot
and can cause a fire and serious personal injury.

Never park where parts of the hot exhaust system or catalytic converter could ignite

flammable materials, such as dry grass, brush, leaves, spilled fuel, etc.

The vehicle battery will be drained if the emergency flashers are on for a long time – even if the

ignition is switched off.

Emergency closing and opening

Introduction

In this section you’ll find information about:

Manually unlocking and locking the driver door

Manually locking the passenger doors

Opening the rear hatch from inside the luggage compartment

Emergency fuel filler flap release

Emergency closing of the power sunroof

Emergency release for the selector lever lock

Emergency closing or opening

The doors and the rear hatch can be manually locked and, in some cases, unlocked if necessary, for
instance because the power locking system or the remote control vehicle key malfunctions.

Emergency closing of the power sunroof is not possible with means in the vehicle. Contact an author-
ized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.

More information:

Vehicle key set
Power locking and closing system
Doors
Rear hatch
Power sunroof
In an emergency

WARNING

Serious injuries can result if the emergency closing and opening procedures are used care-
lessly.

Never leave children, disabled persons, or anyone who cannot help themselves in the

vehicle. The doors can be locked with the remote control key. This could result in people
being trapped in the vehicle in an emergency.

A closed vehicle can become very hot or very cold, depending on the season. Particularly

in the summer, heat buildup in the passenger and luggage compartment of a parked vehicle
can result in temperatures in the vehicle that are much higher than the outside temperatures.
Temperatures can quickly reach levels that can cause unconsciousness and death, particu-
larly to small children.

WARNING

Careless opening and closing of doors, the rear hatch, and the power sunroof is dangerous
and can cause serious personal injury.

Open or close doors, rear hatch, and power sunroof only when no one is in the way.

NOTICE

To help prevent vehicle damage, carefully remove and properly reinstall parts after emergency
locking or unlocking.

Manually unlocking and locking the driver door

Fig. 328 Door handle on driver door: Concealed lock cylinder.

Please first read and note the introductory information and heed the WARNINGS

When locking the vehicle manually all doors are locked. When the vehicle is unlocked manually, only

the driver door is unlocked. Note the instructions for the anti-theft alarm system

⇒ Power locking and

closing system.

Take the emergency key out of the remote control vehicle key

⇒ Vehicle key set.

Insert the emergency key from below into the opening of the cover cap on the driver door

⇒

fig. 328

(arrow) and lift the cover cap off. Grasping the door handle and pulling slightly makes it

easier to remove the cap.

Insert the emergency key into the lock cylinder and unlock or lock the door.
Reinsert the cover cap from top to bottom and press until it clicks into place. Grasping the door

handle and pulling slightly makes it easier to install the cap.

Special considerations when unlocking:

If the vehicle is equipped with an The anti-theft alarm system, the system remains activated for the

unlocked vehicle. But no alarm is triggered at first

⇒ Power locking and closing system.

Open the driver door; the alarm will sound if the ignition is not switched on within about 15 se-

conds.

Switch on the ignition. The electronic immobilizer recognizes a valid remote control vehicle key

when the ignition is switched on and deactivates the anti-theft alarm system.

The driver door can be unlocked separately from the inside the vehicle by pulling the door handle

to open the door

⇒ Power locking and closing system.

The anti-theft alarm system is not activated when the vehicle is locked with the emergency key

⇒

Power locking and closing system.

Manually locking the passenger doors

Fig. 329 On the front side of the right rear door: Emergency lock, covered by a rubber seal.

Fig. 330 Locking the vehicle using the emergency key.

Please first read and note the introductory information and heed the WARNINGS

The passenger door and rear doors can each be locked manually. This will not activate the anti-theft
alarm system.

Open the door.

Remove the rubber seal on the front side of the door. The seal is marked with a lock

⇒

fig. 329

.

Take the emergency key out of the remote control vehicle key

⇒ Vehicle key set.

Insert the emergency key into the vertical slit and turn the key away from the vehicle

⇒

fig. 330

.

Re-insert the rubber seal and completely close the door.
Make sure that the door is locked.
Repeat the procedure for other doors if necessary.
Have the vehicle checked immediately by an authorized Volkswagen dealer or an authorized

Volkswagen Service Facility.

Doors can be unlocked separately from the inside the vehicle by pulling the door handle once. If

necessary, pull the door handle again

⇒ Power locking and closing system.

Opening the rear hatch from inside the luggage compartment

Fig. 331 Inside the luggage compartment: Remove the cover plate in the rear hatch.

Fig. 332 Inside the luggage compartment: Release lever in the rear hatch.

Please first read and note the introductory information and heed the WARNINGS

If necessary, fold the rear seat bench backrest forward

⇒ Seat functions.

Remove luggage in order to reach the rear hatch from the inside.
Remove the rectangular cover in the inside trim of the rear hatch by inserting a small screwdriver in

the opening

⇒

fig. 331

(1)

.

Use a small screwdriver to unlock the rear hatch, by push the release lever in direction of the arrow

⇒

fig. 332

(2)

.

Open the rear hatch, using more force than usual.

Emergency fuel filler flap release

Please first read and note the introductory information and heed the WARNINGS

There is no emergency release for the fuel filler flap. Contact an authorized Volkswagen dealer or an
authorized Volkswagen Service Facility for assistance.

Emergency closing of the power sunroof

Please first read and note the introductory information and heed the WARNINGS

If your power sunroof will not close properly, do not try to close it yourself, doing so can cause serious
and expensive damage that will not be covered by any Volkswagen Limited Warranty. Special

knowledge and tools are required to close the power sunroof if it will not close on its own. To help
prevent damage to the sunroof, have an authorized Volkswagen dealer or an authorized Volkswagen
Service Facility help you close and repair the power sunroof.

Emergency release for the selector lever lock

Please first read and note the introductory information and heed the WARNINGS

If the vehicle battery is dead or the power supply fails for another reason and you want to have the
vehicle towed, the gearshift selector lever must first be released with the emergency procedure. Get
professional assistance.

WARNING

Never shift the transmission out of Park (P) unless the electronic parking brake is engaged.
Otherwise, the vehicle can start to roll unexpectedly, especially on hills or inclines, and cause
an accident and serious personal injury.

NOTICE

Even with the selector lever is in Neutral (N), the automatic transmission will be damaged iff
the vehicle is towed (or you let it coast) for an extended period or at high speed with the engine
shut off.

Emergency closing or opening

Fig. 333 Releasing and removing the emergency key from the remote control vehicle key with alarm button.

Please first read and note the introductory information and heed the WARNINGS

If you can’t get the vehicle key out of the ignition because the vehicle battery is dead or for some other
reason, follow these steps:

Press and hold the button

⇒

fig. 333

(1)

with one hand.

Press the locking tab

(2)

on the bottom of the emergency key

(4)

with the other hand while pulling

the emergency key out in the direction indicated by the arrow.

Lock the vehicle manually and contact an authorized Volkswagen dealer or an Authorized Volkswagen
Service Facility for assistance.

Please see the vehicle key set section in your Owner’s Manual for further instruction if needed.

Vehicle tool kit

Introduction

In this section you’ll find information about:

Storage

Contents

Folding chocks

When securing the vehicle after a breakdown, always obey all applicable legal requirements.

More information:

Working in the engine compartment
In an emergency
Changing a wheel
Tire mobility set

WARNING

Loose tools and other items in the vehicle tool kit and tire mobility kit and a loose collapsible
spare tire may be thrown through the passenger compartment if you brake suddenly or steer
sharply or are involved in an accident. This can cause severe injuries.

Always make sure the vehicle tool kit, tire mobility kit, and collapsible spare tire are se-

curely stowed in the luggage compartment.

WARNING

Improper or damaged vehicle tools can lead to accidents and injury.

Never work with tool that are damaged or not right for the job.

Storage

Please first read and note the introductory information and heed the WARNINGS

The vehicle tool kit, the collapsible spare tire, and the tire mobility set with folding chocks are stowed
under the luggage compartment floor panel.

The tire mobility set is in the foam organizer insert on the right side together with the vehicle tool kit.

Lift up the luggage compartment floor panel and hook it to the top of the luggage compartment or

remove the reversible luggage compartment floor panel

⇒ page 149, Luggage compartment.

Undo the retaining strap to take out the vehicle tool kit.

Completely retract the jack after use. Otherwise it will not fit in its compartment and cannot be

stowed safely.