Alfa Romeo 4C (2018 year). Manual — part 62
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder.
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let
the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental,
it is advisable to make these arrangements when you
call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high
quality service. The manufacturer’s authorized dealer
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•
If for some reason you are still not satisfied, talk to
the general manager or owner of the authorized
dealer. They want to know if you need assistance.
•
If an authorized dealer is unable to resolve the
concern, you may contact the manufacturer’s cus-
tomer center.
260
CUSTOMER ASSISTANCE
Any communication to the manufacturer’s customer
center should include the following information:
•
Owner’s name and address
•
Owner’s telephone number (home and office)
•
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE
261
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the
mail within three weeks of the vehicle delivery date. If
you have any questions about the service contract, call
the manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract.
It is not responsible for any service contract other than
the manufacturer’s service contract. If you purchased a
service contract that is not a manufacturer’s service
contract, and you require service after the manufactur-
er’s New Vehicle Limited Warranty expires, please refer
to the contract documents, and contact the person listed
in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with
their sincere efforts to resolve any warranty issues or
related concerns.
262
CUSTOMER ASSISTANCE
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of com-
ponent wear contain, or emit, chemicals known to
the State of California to cause cancer and birth
defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that
could cause a crash or cause injury or death, you
should immediately inform the National Highway
Traffic Safety Administration (NHTSA) in addition to
notifying FCA US LLC.
If NHTSA receives similar complaints, it may open
an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall and
remedy campaign. However, NHTSA cannot become
involved in individual problems between you, your
authorized dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to
; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other
information
about
motor
vehicle
safety
from
.
11
CUSTOMER ASSISTANCE
263
In Canada
If you believe that your vehicle has a safety defect,
you should contact the Customer Service Depart-
ment immediately. Canadian customers who wish to
report a safety defect to the Canadian government
should
contact
Transport
Canada,
Motor
Vehicle
Defect Investigations and Recalls at 1-800-333-0510
or go to http://www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are
accepted.
Service Manuals
These comprehensive Service Manuals provide the in-
formation that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing FCA US LLC
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightfor-
ward language with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manu-
als make it easy for students and technicians to find and
fix problems on computer-controlled vehicle systems
and features. They show exactly how to find and correct
problems the first time, using step-by-step trouble-
shooting and drivability procedures, proven diagnostic
tests and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance
of
service
and
engineering
specialists
to
acquaint you with specific FCA US LLC vehicles. In-
cluded are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
•
1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
•
www.techauthority.com
264
CUSTOMER ASSISTANCE
Большое спасибо!
Ваше мнение очень важно для нас.
Нет комментариевНе стесняйтесь поделиться с нами вашим ценным мнением.
Текст