Nissan Xterra. Instruction — part 53
AV-204
< SYMPTOM DIAGNOSIS >
[NAVIGATION]
MULTI AV SYSTEM
RELATED TO HANDS-FREE PHONE
• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with
the vehicle.
• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is
a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and
check that it operates normally. It is important to determine whether the cause of the malfunction is the vehi-
cle or the cellular phone.
Check Compatibility
1. Make sure the customer’s Bluetooth
®
related concern is understood.
2. Verify the customer’s concern.
NOTE:
The customer’s phone may be required, depending upon their concern.
3. Write down the customer’s phone brand, model and service provider.
NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with
one provider, but may not be on the approved list with other providers.
4. Go to “www.nissanusa.com/bluetooth/”.
a. Using the website’s search engine, find out if the customer’s phone is on the approved list.
b. If the customer’s phone is NOT on the approved list:
Stop diagnosis here. The customer needs to obtain a Bluetooth
®
phone that is on the approved list before
any further action.
c.
If the feature related to the customer’s concern shows as “N” (not compatible):
Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved
phone showing the feature as “Y” (compatible) in the “Basic Features”.
d. If the feature related to the customer’s concern shows as “Y” (compatible):
Perform diagnosis as per the following table.
No radio reception or poor reception.
• Other audio sounds are normal.
• Any radio station cannot be received or
poor reception is caused even after mov-
ing to a service area with good reception
(e.g. a place with clear view and no ob-
stacles generating external noises).
• Antenna amp. ON signal circuit malfunc-
tion.
.
• Rod antenna is not fully connected to an-
tenna base.
• Antenna base/rod connection (thread
zone) has foreign material or corrosion
inside.
• Poor connector connection of antenna or
antenna feeder.
.
No satellite radio reception.
There is malfunction in the CONSULT self
diagnosis result.
Refer to
• Malfunction in antenna, antenna feeder
or AV control unit. Perform DTC diagno-
sis.
Refer to
• Poor continuity in antenna feeder.
• Poor connector connection of antenna or
There is no malfunction in the CONSULT
self diagnosis result.
Refer to
• Poor continuity in antenna feeder.
• Poor connector connection of antenna or
antenna feeder.
• Loose satellite radio antenna mounting
Buzz/rattle sound from speaker
The majority of buzz/rattle sounds are not
indicative of an issue with the speaker, usu-
ally something nearby the speaker is caus-
ing the buzz/rattle.
Refer to "SQUEAK AND RATTLE TROU-
BLE DIAGNOSIS" in the appropriate interi-
or trim section.
Symptoms
Check items
Probable malfunction location
AV
MULTI AV SYSTEM
AV-205
< SYMPTOM DIAGNOSIS >
[NAVIGATION]
C
D
E
F
G
H
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J
K
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B
A
O
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RELATED TO NAVIGATION
RELATED TO REAR VIEW CAMERA
Symptoms
Check items
Probable malfunction location
Does not recognize cellular phone connec-
tion (no connection is displayed on the dis-
play at the guide).
Repeat the registration of cellular phone.
Malfunction in AV control unit.
Replace AV control unit. Refer to
.
Hands-free phone cannot be established.
• Hands-free phone operation can be
made, but the communication cannot be
established.
• Hands-free phone operation can be per-
formed, however, voice between each
other cannot be heard during the conver-
sation.
The other party’s voice cannot be heard by
hands-free phone.
Check the “microphone speaker” in Inspec-
tion & Adjustment Mode if sound is heard.
Originating sound is not heard by the other
party with hands-free phone communica-
tion.
Sound operation function is normal.
Sound operation function does not work.
Microphone signal circuit malfunction.
Refer to
The system cannot be operated.
• The voice recognition can be controlled.
• Steering switch’s VOL UP and VOL
DOWN switch works, but
does not
work.
Steering switch malfunction.
Replace steering switch. Refer to
.
Steering switch’s
, VOL UP and VOL
DOWN switches do not work.
Steering switch signal circuit malfunction.
Refer to
All steering switches do not work.
Steering switch ground circuit malfunction.
Refer to
Symptoms
Check items
Probable malfunction location
Navigation system is inoperative.
Navigation malfunction.
• Malfunction in SD card.
• Malfunction in AV control unit.
Refer to
Steering switches malfunction.
Steering switch signal circuit malfunction.
Refer to
.
Voice activated control malfunction.
Microphone signal circuit malfunction.
Refer to
.
Steering switch signal circuit malfunction.
Refer to
.
Symptoms
Check items
Probable malfunction location
Rear view camera is inoperative.
Reverse signal circuit malfunction.
Reverse signal circuit malfunction between
BCM and AV control unit.
Refer to
.
Camera image signal circuit malfunction.
Camera image signal circuit malfunction
between rear view camera and AV control
unit.
Refer to
.
Rear view camera malfunction.
Replace rear view camera. Refer to
233, "Removal and Installation"
.
AV-206
< SYMPTOM DIAGNOSIS >
[NAVIGATION]
NORMAL OPERATING CONDITION
NORMAL OPERATING CONDITION
Description
INFOID:0000000009485315
RELATED TO NOISE
The majority of the audio concerns are the result of outside causes (bad CD, electromagnetic interference,
etc.).
The following noise results from variations in field strength, such as fading noise and multi-path noise, or
external noise from trains and other sources. It is not a malfunction.
• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to moun-
tains or buildings blocking the signal.
• Multi-path noise: This noise results from the waves sent directly from the broadcast station arriving at the
antenna at a different time from the waves which reflect off mountains or buildings.
The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.
Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and opera-
tion of each piece of electrical equipment, and determine the cause.
NOTE:
The source of the noise can be found easily by listening to the noise while removing the fuses of electrical
components, one by one.
Type of Noise and Possible Cause
RELATED TO HANDS-FREE PHONE
Occurrence condition
Possible cause
Occurs only when engine is ON.
A continuous growling noise occurs. The speed of
the noise varies with changes in the engine speed.
• Ignition components
The occurrence of the noise is linked with the operation of the fuel pump.
• Fuel pump condenser
Noise only occurs when various
electrical components are oper-
ating.
A cracking or snapping sound occurs with the op-
eration of various switches.
• Relay malfunction, AV control unit malfunc-
tion
The noise occurs when various motors are operat-
ing.
• Motor case ground
• Motor
The noise occurs constantly, not just under certain conditions.
• Rear defogger coil malfunction
• Open circuit in printed heater
• Poor ground of antenna feeder line
A cracking or snapping sound occurs while the vehicle is being driven, especially when
it is vibrating excessively.
• Ground wire of body parts
• Ground due to improper part installation
• Wiring connections or a short circuit
Symptom
Cause and Counter measure
Does not recognize cellular phone connection (No connection is
displayed on the display at the guide).
Some Bluetooth
®
enabled cellular phones may not be recognized
by the in-vehicle phone module.
Refer to “RELATED TO HANDS-FREE PHONE (Check Compati-
bility)” in
.
Cannot use hands-free phone.
Customer will not be able to use a hands-free phone under the fol-
lowing conditions:
• The vehicle is outside of the telephone service area.
• The vehicle is in an area where it is difficult to receive radio
waves; such as in a tunnel, in an underground parking garage,
near a tall building or in a mountainous area.
• The cellular phone is locked to prevent it from being dialed.
NOTE:
While a cellular phone is connected through the Bluetooth
®
wire-
less connection, the battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth
®
Hands-Free Phone
System cannot charge cellular phones.
AV
NORMAL OPERATING CONDITION
AV-207
< SYMPTOM DIAGNOSIS >
[NAVIGATION]
C
D
E
F
G
H
I
J
K
L
M
B
A
O
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RELATED TO NAVIGATION
Basic Operation
Vehicle Mark
The other party’s voice cannot be heard by hands-free phone.
When the radio wave condition is not ideal or ambient sound is too
loud, it may be difficult to hear the other person’s voice during a
call.
Poor sound quality.
Do not place the cellular phone in an area surrounded by metal or
far away from the in-vehicle phone module to prevent tone quality
degradation and wireless connection disruption.
Symptom
Cause and Counter measure
Symptom
Cause
Remedy
No image is shown.
Display brightness adjustment is set fully to DARK
side.
Adjust the display brightness.
No guide sound is heard.
Audio guide volume is too low or
too high.
Volume control is set to OFF, MIN or MAX.
Adjust the audio guide volume.
Audio guidance is not available while the vehicle is
driving on a dark pink route.
System is not malfunctioning.
Screen is too dark.
Motion of the image is too slow.
Temperature inside the vehicle is low.
Wait until the temperature inside the vehicle
reaches the proper temperature.
Small black or bright spots appear
on the screen.
Symptom peculiar to a liquid crystal display (dis-
play unit).
System is not malfunction.
Symptom
Cause
Remedy
Map screen and BIRDVIEW™
Name of the place vary with the
screen.
Some thinning of the character data is done to pre-
vent the display becoming to complex. In some
cases and in some locations, the display contents
may differ.
The same place name, street name, etc. may not
be displayed every time on account of the data
processing.
System is not malfunctioning.
Vehicle mark is not positioned cor-
rectly.
Vehicle is transferred by ferry or by towing after its
ignition switch is turned to OFF.
Drive the vehicle for a while in the GPS sat-
ellite signal receiving condition.
Screen will not switch to nighttime
mode after the lighting switch is
turned ON.
The daytime screen is selected by the “SWITCH
SCREENS” when the last time the screen dim-
ming setting is done.
Switching between daytime/nighttime screen may
be inhibited by the automatic illumination adjust-
ment function.
Perform screen dimming and select the
nighttime screen by “SWITCH SCREENS”.
Map screen will not scroll in accor-
dance with the vehicle travel.
Current location is not displayed.
Press “MAP” button to display the current lo-
cation.
Vehicle mark will not be shown.
Current location is not displayed.
Press “MAP” button to display the current lo-
cation.
Accuracy indicator (GPS satellite
mark) on the map screen stays
gray.
GPS satellite signal is intercepted because the ve-
hicle is in or behind a building.
Move the vehicle out to an open space.
GPS satellite signal cannot be received because
an obstacle is placed on top of the instrument pan-
el.
Do not place anything on top of the meter dis-
play (instrument panel).
GPS satellites are not visible from current location. Wait until GPS satellites are visible by mov-
ing the vehicle.
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