Citroen C4 Picasso (2017 year). Manual — part 33

160

Audio and Telematics

The CD player can play files with .mp3, .wma,
.wav and .aac file extensions, with a bit rate of
of 32 to 320 Kbps.
It also supports TAG mode (ID3 tag, WMA TAG).
Other file types (mp4, ...) may be played.
Files of the ".wma" type should be to the
wma9 standard.
The sampling rates supported are 11, 22, 44
and 48 KHz.

Via the USB port, the system can play audio
files with the extension ".mp3, .wma, .wav, .cbr,
.vbr" with a bit rate of 32 to 320 Kbps.
No other file types (.mp4, ...) can be played.
Files of the ".wma" type should be to the
wma9 standard.
The sampling rates supported are 11, 22, 44
and 48 KHz.

File names should have less than
20 characters, avoiding special characters
(e.g.: " ? ; ù) so as to avoid any reading or
display problems.

In order to be able to play a recorded CDR or
CDRW, the ISO 9660 level 1. 2 or Joliet file
format is recommended when recording.
If the disc is recorded in another format, it may
not be played correctly.
It is recommended that the same recording
format is always used for an individual disc,
with as low a speed as possible (4x maximum)
for optimum sound quality.
In the particular case of a multi-session CD, the
Joliet format is recommended.

Information and advice

To protect the system, do not use a USB hub.

It is recommended that you use
genuine Apple

®

USB cables for correct

®

®

operation.

Use only USB memory sticks formatted
FAT32 (File Allocation Table).

161

.

Audio and Telematics

Transversal-Citroen_en_Chap03_RD6_ed01-2016

Telephone

Pairing a Bluetooth

®

Pairing a Bluetooth

Pairing a Bluetooth telephone

®

®

As a safety measure and because it
requires the sustained attention of the
driver, the pairing of your a Bluetooth
telephone to the Bluetooth hands-free
audio system must only be carried
out with the vehicle stationary and the
ignition on

The services available depend on
the network, the SIM card and the
compatibility of the Bluetooth telephone
used.
Refer to the instructions for your
telephone and to your service provider
for the services available to you.

Activate the telephone's Bluetooth
function and ensure that it is "visible to
all" (telephone configuration).

Go to the Brand's website for more
information (compatibility, more
help, ...).

* If your telephone is fully compatible.

The "

Telephone " menu gives access to the

following functions in particular: "

Directory " * ,

"

Calls list ", " View paired devices ".

Depending on the type of telephone, you may
be asked to accept or confirm access by the
system to each of these functions.

If pairing fails, the number of attempts is not
restricted.
A message appears in the screen confirming
the pairing.

Procedure from the telephone

Completing the pairing

Procedure from the system

Select the name of the system in the
list of devices detected.

To complete the pairing, whichever
procedure is used (from the telephone
or from the system), check that the
code displayed in the system and the
telephone is the same and confirm.

Press the

MENU button.

Select the "

Connections " menu.

Confirm with

OK .

A window is displayed with a search in progress
message.

In the list of devices detected, select a
telephone to pair. Only one telephone can be
paired at a time.

Confirm with

OK .

Select "

Search for a Bluetooth

device ".

Information and advice

162

Audio and Telematics

Confirm with

OK .

Confirm with

OK .

Confirm with

OK .

Confirm with

OK.

The telephone connection
automatically includes hands-free
operation and audio streaming.
The ability of the system to connect
to just one profile depends on the
telephone. Both profiles may connect
by default.

A number indicates the profile of the
connection with the system:
- 1 for media or 1 for telephone.
-

2 for media and telephone.

When you delete a pairing in the
system, remember to delete it from your
telephone as well.

Indicates that a device is connected.

Indicates the audio streaming profile.

Indicates the hands-free telephone
profile.

Press the

MENU button.

Managing connections

Select "

Connections ".

Select "

Connections management "

and confirm. The list of paired
devices is displayed.

Select a telephone.

Then select and confirm:
-

"

Connect telephone " /

"

Disconnect telephone ":

to connect / disconnect the
telephone or the hands-free kit
only.

-

"

Connect media player " /

"

Disconnect media player ":

to connect / disconnect
streaming only.

-

"

Connect telephone +

media player " / " Disconnect

telephone + media player ":

to connect / disconnect the
telephone (hands-free kit and
streaming).

-

"

Delete connection ": to delete

the pairing.

163

.

Audio and Telematics

Transversal-Citroen_en_Chap03_RD6_ed01-2016

Receiving a call

An incoming call is announced by a ring and a
superimposed display in the screen.

Select the "

YES

Select the "

Select the "

" tab in the screen

using the buttons.

Confirm with

OK .

Confirm with

OK .

Press this button at the steering
mounted controls to accept the call.

Making a call

In the "

Telephone " menu.

Select "

Call ".

Select "

Calls list ".

Select "

Dial ".

Or

Or

Select "

Directory ".

Press this button for more than
two seconds for access to your
directory, then navigate using the
thumb wheel.

In the "

Telephone " menu.

Select "

End call ".

Ending a call

During a call, press one of the
buttons for more than 2 seconds.

Confirm with

OK to end the call.

The system accesses the telephone's
contacts directory, depending on its
compatibility, and while it is connected
by Bluetooth

With certain telephones connected by
Bluetooth, you can send a contact to
the directory of the audio system.
Contacts imported in this way are
saved in a permanent directory
visible to all, whatever the telephone
connected.
The menu for the directory is not
accessible if it is empty.

164

Audio and Telematics

OK to display the

contextual menu.

In the contextual menu, select "

End

call " to end the call.

Managing calls

Hang up

(so that the caller cannot hear)

In the contextual menu:
-

select "

Micro OFF " to switch off

the microphone.

-

deselect "

Micro OFF " to switch

the microphone on.

In the contextual menu:
-

select "

Telephone mode " to

transfer the call to the telephone
(for example, to leave the vehicle
while continuing a conversation).

-

deselect "

Telephone mode " to

transfer the call to the vehicle.

Microphone off

Telephone mode

If the contact has been cut off, when you
reconnect on returning to the vehicle,
the Bluetooth connection will be restored
automatically and sound returned to the
system (depending on the compatibility of the
telephone).
In some cases telephone mode must be
activated from the telephone.

From the contextual menu, select
"

DTMF tones " and confirm to use

the digital keypad to navigate in the
interactive voice response menu.

From the contextual menu, select
"

Switch " and confirm to return to a

call left on hold.

Interactive voice response

Dual call

Confirm with

OK .

Confirm with

OK .

Confirm with

OK .

Confirm with

OK .

Confirm with

OK .

165

.

Audio and Telematics

Transversal-Citroen_en_Chap03_RD6_ed01-2016

To modify the contacts saved in the
system, press

MENU then select

"

Telephone " and confirm.

Select "

Directory management "

and confirm.
You can:
-

"

Consult an entry ",

-

"

Delete an entry ",

-

"

Delete all entries ".

Make a long press on

SRC/TEL .

The system accesses the telephone's
contacts directory, depending on
its compatibility, and while it is
connected by Bluetooth.

With certain telephones connected
by Bluetooth you can send a contact
to the directory of the audio system.
Contacts imported in this way are
saved in a permanent directory
visible to all, whatever the telephone
connected.
The menu for the directory is not
accessible if it is empty.

Select "

Directory " to see the list of

contacts.

Directory

Confirm with

OK .

OR

Voice recognition

This function allows you to use your
smartphone's voice recognition via the system.

To start voice recognition, depending on the
type of steering mounted controls:

Make a long press on the end of the lighting
control stalk.

Press this button.

Voice recognition requires the use of a
compatible smartphone first connected
to the vehicle by Bluetooth.

166

Audio and Telematics

The table below gives answers to the most frequently asked questions on your audio system.

QUESTION

ANSWER

SOLUTION

With the engine off, the
audio system switches off
after a few minutes of use.

When the engine is switched off, the audio system operating time
depends on the state of charge of the battery.
The switch-off is normal: the audio equipment switches to economy
mode and switches off to prevent discharging of the vehicle's
battery.

Start the vehicle's engine to increase the battery
charge.

The message "the audio
system is overheated"
appears on the display.

In order to protect the installation if the surrounding temperature
is too high, the audio system switches to an automatic thermal
protection mode leading to a reduction in volume or CD play
stopping.

Switch the audio system off for a few minutes to
allow the system to cool.

Frequently asked questions

QUESTION

ANSWER

SOLUTION

There is a difference in
sound quality between the
different audio sources
(radio, CD...).

For optimum sound quality, the audio settings (Volume, Bass,
Treble, Ambience and Loudness) can be adapted to the different
sound sources, which may result in audible differences when
changing source (radio, CD...).

Check that the audio settings (Volume, Bass,
Treble, Ambience and Loudness) are adapted to
the sources listened to. It is advisable to set the
audio functions (Bass, Treble, Front-Rear Balance
and Left-Right Balance) to the middle position,
select the musical ambience "None" and set the
loudness correction to the "Active" position in CD
mode or to the "Inactive" position in radio mode.

Radio

167

.

Audio and Telematics

Transversal-Citroen_en_Chap03_RD6_ed01-2016

ANSWER

SOLUTION

The preset stations do
not function (no sound,
87.5 Mhz is displayed...).

An incorrect waveband is selected.

Press the BAND button to return to the waveband
(FM, FM2, DAB, AM) on which the stations are
preset.

The traffic announcement
(TA) is displayed. I do
not receive any traffic
information.

The radio station is not part of the regional traffic information
network.

Tune to a radio station which broadcasts traffic
information.

The quality of reception of
the radio station listened
to gradually deteriorates
or the stored stations do
not function (no sound,
87.5 Mhz is displayed...).

The vehicle is too far from the transmitter used by the station
listened to or there is no transmitter in the geographical area
through which the vehicle is travelling.

Activate the RDS function to enable the system
to check whether there is a more powerful
transmitter in the geographical area.

The environment (hills, buildings, tunnels, underground car parks...) block
reception, including in RDS mode.

This phenomenon is normal and does not indicate
a fault in the audio system.

The aerial is absent or has been damaged (for example when going
through an automatic car wash or into an underground car park).

Have the aerial checked by a franchised dealer.

Sound cut-outs of 1 to
2 seconds in radio mode.

During this brief sound cut-out, the RDS searches for another
frequency giving better reception of the station.

Deactivate the RDS function if the phenomenon is
too frequent and always on the same route.

168

Audio and Telematics

Media

QUESTION

ANSWER

SOLUTION

The Bluetooth connection
is broken.

The state of charge of the device may be too low.

Charge the battery of the portable device.

The message "USB device
error" is displayed in the
screen.

The USB memory stick is not recognised.
The USB memory stick may be corrupt.

Reformat the USB memory stick.

The CD is ejected every
time or is not played.

The CD is upside down, cannot be read, does not contain audio
files or contains audio files of a format not recognised by the audio
system.
The CD is protected by an anti-pirating system not recognised by
the audio system.

- Check that the CD is inserted in the player the

right way up.

- Check the condition of the CD: the CD cannot

be played if it is too damaged.

- Check the content in the case of a recorded

CD: consult the advice in the "Audio" section.

- Due to their quality level, certain writeable

CDs will not be played by the audio system.

The sound from the CD is
poor.

The CD used is scratched or of poor quality.

Insert a good quality CD and store them in
suitable conditions.

The audio settings (base, treble, ambience) are unsuitable.

Return bass and treble settings to 0, without
selecting an ambience.

I am unable to play
the music files on my
smartphone via the USB
port.

Depending on the smartphone, access by the audio system to music
on the smartphone may have to be approved on the latter.

Manual activate the MTP profile on the
smartphone (USB settings menu).

169

.

Audio and Telematics

Transversal-Citroen_en_Chap03_RD6_ed01-2016

QUESTION

ANSWER

SOLUTION

I am unable to access my
voicemail.

Few telephones or service providers allow the use of this function.

Call your voicemail box, via the telephone menu,
using the number supplied by your service
provider.

I am unable to access my
directory of contacts.

Check the compatibility of your telephone.

You did not give access to your contacts when pairing the telephone. Accept or confirm access by the system to the

contacts on your telephone.

I am unable to continue a
conversation when getting
into my vehicle.

Telephone mode is activated.

Deselect telephone mode to transfer the call to
the vehicle.

I am unable to pair my
telephone by Bluetooth.

Telephones (models, versions of operating systems) have their own
specific aspects in the pairing procedure and some telephones are
not compatible.

Before starting the pairing procedure, delete the
pairing of the telephone from the system AND of
the system from the telephone, so as to see the
compatibility of the telephones.

Telephone

05-16

I 06-16

Transversal-Citroen_en_Chap04_fi n

4Dconcept

Diadeis

Interak

Transversal-Citroen_en_Chap04_fi n

16SYSCC040

Anglais

*16SYSCC040*