Ford E-350 (2012 year). Manual — part 53

ROADSIDE ASSISTANCE

Vehicles sold in the U.S. : Getting roadside assistance

To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
• 24-hours, seven days a week
• for the coverage period listed on the Roadside Assistance Card

Roadside assistance will cover:
• a flat tire change with a good spare (except vehicles that have been

supplied with a tire inflation kit)

• battery jump start
• lock-out assistance (key replacement cost is the customer’s

responsibility)

• fuel delivery – Independent Service Contractors, if not prohibited by

state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.

• winch out – available within 100 feet (30.5 meters) of a paved or

county maintained road, no recoveries.

• towing – Ford and Lincoln eligible vehicles towed to an authorized

dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).

Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.

Vehicles sold in the U.S. : Using roadside assistance

Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner’s Guide
portfolio in the glove compartment.

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214

U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.

If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.

Vehicles sold in Canada : Getting roadside assistance

Canadian customers who require roadside assistance, call
1–800–665–2006.

Vehicles sold in Canada : Using roadside assistance

Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.

HAZARD FLASHER CONTROL

The hazard flasher is located on the
steering column, just behind the
steering wheel. The hazard flashers
will operate when the ignition is in
any position or if the key is not in
the ignition.
• Press the flasher control and all

front and rear direction signals
will flash.

• Press the flasher control again to

turn them off.

Use it when your vehicle is disabled and is creating a safety hazard for
other motorists.

Note: With extended use, the flasher may run down your battery.

Roadside Emergencies

215

FUEL PUMP SHUT-OFF (EXCEPT STRIPPED CHASSIS)

In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shut-off.

Should your vehicle shut off after a collision due to this feature, you may
restart your vehicle by doing the following:

1. Turn the ignition switch to the off position.

2. Turn the ignition switch to the on position.

In some instances the vehicle may not restart the first time you try to
restart and may take one additional attempt.

WARNING: Failure to inspect and if necessary repair fuel leaks
after a collision may increase the risk of fire and serious injury.

Ford Motor Company recommends that the fuel system be inspected
by an authorized dealer after any collision.

FUEL PUMP SHUT-OFF SWITCH (STRIPPED CHASSIS VEHICLES
ONLY)

This device stops the electric fuel pump from sending fuel to the engine
when your vehicle has had a substantial jolt.

After an accident, if the engine cranks but does not start, this switch
may have been activated.

Roadside Emergencies

216

The switch is located on a bracket
above the brake pedal.

To reset the switch:

1. Turn the ignition off.

2. Check the fuel system for leaks.

3. If no leaks are apparent, reset the
switch by pushing in on the reset
button.

4. Turn the ignition on.

5. Wait a few seconds and return
the key to off.

6. Make another check for leaks.

FUSES AND RELAYS

Fuses

If electrical components in the
vehicle are not working, a fuse may
have blown. Blown fuses are
identified by a broken wire within
the fuse. Check the appropriate
fuses before replacing any electrical
components.

Note: Always replace a fuse with one that has the specified amperage
rating. Using a fuse with a higher amperage rating can cause severe wire
damage and could start a fire.

15

Roadside Emergencies

217

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Политика конфиденциальности