Renault Zoe (2022 year). Manual in english — page 13
TOWING, BREAKDOWN (3/3)
Unclip the cover 5 by inserting a flat-
blade screwdriver or similar under the
cover.
Tighten the towing hitch 4 fully: first
3
4
by hand until it stops then finish by lock-
ing it with the lever.
Only use tow ring 4 and the lever lo-
cated under the luggage compartment
carpet in the tool kit ➥ 5.2.
5
Note: please do not use a damaged
towing eye.
Access to the towing point
Only use the front towing point 3.
This towing point may only be used for
towing: never use it for lifting the vehi-
cle directly or indirectly.
Do not leave the tools unse-
cured inside the vehicle as
they may come loose under
braking.
After use, check that all the tools
Leave the card in the vehi-
Ensure that the towing eye
are correctly clipped into the tool kit,
cle during towing.
is bolted correctly.
then, depending on the vehicle, po-
Risk of the steering
Risk of losing the towed
sition it correctly in its housing.
column locking.
object.
Risk of injury.
5.25
OPERATING FAULTS (1/5)
The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact
an approved dealer as soon as possible.
FAULTS
POSSIBLE CAUSES
WHAT TO DO
Impossible to charge the traction bat-
The outdoor temperature is lower
Recharge your vehicle in a more suitable
tery.
than -26°C.
environment. If necessary ➥ 5.23.
The charging flap warning light flashes
red.
No electrical current in the wall
Check your installation (circuit breaker, pro-
socket or poor connection of cable
grammer, etc.).
to domestic socket.
Check the connections (charging socket,
etc.) ➥ 1.8.
The cord is defective.
Please see an authorised dealer to replace
it.
Impossible to charge the traction bat-
The charging cord is not correctly
Plug the charging cable correctly in to the
tery.
locked to the vehicle.
vehicle. ➥ 1.8.
The charging flap warning light flashes
blue.
The programmable air conditioning
One of the usage conditions is not
➥ 3.11.
fails to work.
complied with (the traction battery
is not charged, etc).
5.26
OPERATING FAULTS (2/5)
The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact
an approved dealer as soon as possible.
FAULTS
POSSIBLE CAUSES
WHAT TO DO
The steering column remains locked.
Steering wheel locked.
Move the steering wheel while pressing the
engine start button ➥ 2.2.
Steering becomes heavy.
Assistance overheating.
Drive carefully at reduced speed, be aware
of the level of force in the steering wheel
needed to turn the wheels.
Fault with the electric assistance
Consult an authorised dealer.
motor. Fault in the assistance
system.
5.27
OPERATING FAULTS (3/5)
FAULTS
POSSIBLE CAUSES
WHAT TO DO
The card does not lock or unlock
Card battery is flat.
Replace the battery or have it replaced. You will
the doors.
still be able to lock, unlock, and start your vehicle.
➥ 1.32 and ➥ 2.2.
Use of appliances operating on
Stop using the devices or use the key that is built
the same frequency as the remote
into the card ➥ 1.8.
control (mobile phone, etc.).
Vehicle located in a high electro-
Use the key that is built into the card ➥ 1.8.
magnetic radiation zone. Secondary
12 V battery discharged.
Desynchronisation of the card.
Unlock the driver’s door by inserting the key in-
tegrated in the card into the door lock ➥ 1.32 then
place the card in the placement area
➥ 2.2 and
press the START button to synchronise the card.
The message “Place card close
The card battery is flat or the card
Check the card battery status or place the card in
START and push” appears on the
is out of synch.
the placement area ➥ 2.2 provided for this pur-
instrument panel
pose.
5.28
OPERATING FAULTS (4/5)
Electrical equipment
POSSIBLE CAUSES
ACTION REQUIRED
Vibrations.
Tyres not inflated to correct pressures, Check the tyre pressures. If this is not the
incorrectly balanced or damaged.
problem, have them checked by an ap-
proved Dealer.
The wipers do not work.
Wiper blades stuck.
Free the blades before using the wipers.
Broken windscreen wiper fuse.
Consult an approved dealer.
Blown rear screen wiper fuse (intermit- Replace the fuse or have it replaced
tent, permanently stopped).
➥ 5.17.
Motor fault.
Consult an approved dealer.
The wiper does not stop.
Faulty electrical controls.
Consult an approved dealer.
Direction indicators flashing more quickly. Blown bulb.
Replace the bulb or have it replaced.
The indicators are
On one side only: Blown bulb.
Replace the bulb or have it replaced.
not working.
On both sides:
- blown fuse;
Replace the fuse or have it replaced
➥ 5.17.
- faulty flasher unit.
Needs replacing: please see an autho-
rised dealer.
5.29
OPERATING FAULTS (5/5)
Electrical equipment
POSSIBLE CAUSES
ACTION REQUIRED
The headlights
Only one:
- blown bulb;
Replace the bulb or have it replaced.
are not working.
- disconnected wire or incorrectly-posi- Check and reconnect the wire or the con-
tioned connector.
nector.
Both:
the circuit is fused.
Check and replace if necessary.
The headlights do not switch off.
Faulty electrical controls.
Consult an approved dealer.
Traces of condensation in the headlights Traces of condensation may be due to
or rear lights.
a natural phenomenon caused by varia-
tions in temperature and humidity.
The traces will disappear slowly once the
lights are switched on.
5.30
Section 6: technical specifications
Vehicle identification plates
6.2
Technical Information for the emergency services
6.3
Engine identification
6.4
Weights
6.5
Dimensions
6.6
Replacement parts and repairs
6.7
Service sheets
6.8
Anticorrosion check
6.14
6.1
VEHICLE IDENTIFICATION PLATES
A
1
2
A
3
4
5
9
6
7
8
The information shown on the ve-
4
MAM
(Maximum Authorised
hicle identification plate should be
Mass).
quoted on all correspondence or
orders.
5
GTW (Gross train weight: vehicle
fully loaded, with trailer).
Vehicle identification plate A
6
MPAW (Maximim Permissible
1
Manufacturer name.
Weight) for front axle.
B
2
EC design number or approval
7
MPAW on rear axle.
number.
8
Reserved for related or additional
3
Identification number.
entries.
Depending on the vehicle, this
information is also given on
9
Paint reference (colour code).
marking B.
6.2
TECHNICAL INFORMATION FOR THE EMERGENCY SERVICES
A
A
The QR Code on the A label allows
emergency workers using a tablet or
smartphone to immediately access the
technical information useful for working
on the vehicle in the event of an acci-
dent.
Ensure that the A label is always visible
and present on the windscreen as well
as the rear screen.
Any modification or damage would
prevent access to the information.
6.3
ENGINE IDENTIFICATION
A
1
2
A
3
Please quote the engine identifica-
Engine specification
tion information in area A in all cor-
Engine type: 5AGEN3
respondence or orders.
(Location varies depending on engine)
1
Engine type.
2
Engine suffix.
3
Engine serial number.
6.4
WEIGHTS (in kg)
The weights indicated for a basic vehicle without options: they vary depending on the your vehicle’s equipment. Consult
your approved Dealer.
Maximum permissible all-up weight (MMAC)
Weights indicated on the vehicle identification plate ➥ 6.2.
Total train weight (MTR)
Braked Trailer Weight
Prohibited
Unbraked Trailer Weight
Prohibited
Permissible nose weight
Prohibited
Permissible load on the roof with the carrying device
Prohibited
6.5
DIMENSIONS (in metres)
0,839
2,588
0,657
1,511
4,084
1,562*
1,510
1,945
* Unladen
6.6
REPLACEMENT PARTS AND REPAIRS
Original parts are based on strict specifications and are subject to highly-specialised tests. Therefore, they are of at least the same
level of quality as the parts fitted originally.
If you always fit genuine replacement parts to your vehicle, you will ensure that it performs well. Furthermore, repairs carried out
within the manufacturer’s Network using original parts are guaranteed according to the conditions set out on the reverse of the
repair order.
6.7
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