Nissan Rogue (2022 year). Manual in english — page 12

Symptom

Possible cause

Possible solution

The system does not recognize the
connection of a cellular phone. The
system does not receive or make a call.

The cellular phone is not compatible with the
in-vehicle hands-free phone system.

Use a cellular phone compatible with the system.
Contact a NISSAN dealer or visit www.nissanusa.
com/bluetooth/ (for U.S. and Canada) to check
compatibility.

The cellular phone is not connected.

Check the registration procedure, and then regis-
ter the cellular phone again.

The phone operation is limited by the func-
tions (such as dial lock, etc.) of the registered
cellular phone.

Remove any settings that are limiting use of the
cellular phone, and then perform registration
again.

The other party cannot hear your voice.
The other party can hear your voice, but
it cracks or cuts out.

Mute function is enabled.

Verify mute function is disabled.

The cellular phone is not connected.

Check the registration procedure, and then regis-
ter the cellular phone again.

The fan speed of the heater/air conditioner is
too fast.

Decrease the fan speed of the heater/air condi-
tioner.

The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside
a tunnel, oncoming vehicles, etc.)

Close the windows to shut out ambient noise.

The noise generated by driving the vehicle is
too loud.

Reduce the vehicle speed.

The incoming voice volume is too loud/soft.

Adjust the volume using

<VOL/PUSH POWER>

/

<

/VOL>

/

<VOL/PUSH

>

on the control panel

or

<

>

on the steering wheel.

The outgoing voice volume is too loud/soft.

Adjust the volume from volume adjustment
screen.

The voice is cut out or noise is heard
during a call.

The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone.

Do not place the cellular phone in an area
surrounded by metal or far away from the in-
vehicle hands-free phone system. Do not place a
cellular phone close to the seats or your body.

8. Troubleshooting guide

8-13

8. Troubleshooting guide

Symptom

Possible cause

Possible solution

When a cellular phone is operated to
make a call, the hands-free function
becomes unavailable.

Some models of a cellular phone do not
switch to the hands-free mode when they are
operated to make a call.

This is not a malfunction. Make another call using
the hands-free function.

The other party’s voice cannot be heard.
There is no ringtone.

The volume level is set to the minimum.

Adjust the volume level.

A cellular phone is not connected.

Check the registration procedure, and then regis-
ter the cellular phone again.

Each volume level (ringtone, incoming
voice or outgoing voice) is different.

Each volume level is not adjusted properly.

Adjust each volume level properly.

The antenna display is different between
the touch screen display and a cellular
phone screen. Making or receiving a call
is unavailable even though the antenna
display shows that it is possible to do so.

The antenna display varies depending on the
model of cellular phone.

This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
touch screen display may be different from those
shown on the cellular phone screen. Use them as a
reference.

A voice cannot be heard clearly when
using a cellular phone behind tall build-
ings.

Some structures such as tall buildings, etc.
may cause irregular reflection of radio waves
or completely shut out radio waves that are
used for cellular phones.

Move to a place without tall buildings.

Noise is heard when using a cellular
phone under/near areas of elevated
railroads, high voltage electric power
cables, traffic signals, neon billboards,
etc.

Electromagnetic waves that are generated
from radio devices may adversely affect the
cellular phone.

This is not a malfunction.

Noise is heard in the sound from the
audio system while using a cellular
phone.

Radio waves that are generated from a
cellular phone may adversely affect the
sound from the audio system.

This is not a malfunction.

Sound skips or stutters.

The cellular phone may have turned on the
wireless LAN (Wi-Fi).

Turn off the wireless LAN (Wi-Fi).

8-14

Symptom

Possible cause

Possible solution

Phonebook cannot be downloaded.

An error occurred during the phone pairing
process.

Please delete the Bluetooth® pairing information
from both the cellular phone and vehicle system
before registering it again.

Phone does not support phonebook down-
load function.

Contact a NISSAN dealer or visit www.nissanusa.
com/bluetooth/ (for U.S. and Canada) to check
compatibility.

8. Troubleshooting guide

8-15

8. Troubleshooting guide

NISSANCONNECT® SERVICES (if so equipped)

Symptom

Possible cause

Possible solution

The system cannot con-
nect to the NissanCon-
nect® Services Data Center.

A subscription for the NissanCon-
nect® Services has not been estab-
lished.

Sign up for a subscription to the NissanConnect® Services. For details
about subscriptions, visit the website or contact the support line (for U.S.
and Canada).

“NissanConnect® Services features” (page 5-7)
“NissanConnect® Services features” (page 5-15)

The communication line is busy.

Try again after a short period of time.

The vehicle is in a location where it is
difficult to receive radio waves.

When the vehicle moves to an area where radio waves can be
transmitted sufficiently, communication will be restored. When the icon
on the display shows that the vehicle is inside the communication area,
the system can be used.

TCU (Telematics Control Unit) is not
turned on.

If the icon does not show that the vehicle is inside the communication
area despite the fact that the vehicle is in that location, visit the website
or contact the support line (for U.S. and Canada).

“NissanConnect® Services features” (page 5-7)
“NissanConnect® Services features” (page 5-15)

Radio wave reception is not sufficient
for TCU (Telematics Control Unit)
operation.

When the vehicle moves to an area where radio waves can be
transmitted sufficiently, communication will be restored. When the icon
on the display shows that the vehicle is inside the communication area,
the system can be used.

Some of the items that are
displayed on the menu
screen cannot be selected.

The vehicle is being driven and some
menu items are disabled.

Stop the vehicle in a safe location and apply the parking brake before
operating the menu screen items.

Some parts of the screen
are not displayed.

The vehicle is being driven and some
menu items are disabled.

Operate the system after stopping the vehicle in a safe location and
applying the parking brake.

The system does not an-
nounce information.

The volume level is set to the mini-
mum.

Adjust the volume level by operating

<VOL/PUSH POWER>

/

<

/VOL>

/

<VOL/PUSH

>

on the control panel or

<

>

on the steering wheel

while the system is announcing information.

8-16

Apple CarPlay®

Symptom

Cause and Countermeasure

Cannot start Apple CarPlay® though it is tethered to the
vehicle.

The USB cable is not connected to the USB connection port. Properly connect the
USB cable to the USB connection port.

“USB (Universal Serial Bus) connection ports” (page 2-7)

Use an Apple Lightning

TM

cable (Mfi certified) to connect your phone to the USB

connection port and check the cable that is not broken.

[Start-up Options] is set to [Never]. Change the setting to [Always] or [Ask].

“Apple CarPlay® settings” (page 5-29)

Apple CarPlay® setting is not active on your iPhone®. Turn on “CarPlay” on your
iPhone®.

The device is not compatible with Apple CarPlay®. Check the compatibility
requirements.

Cannot use wireless Apple CarPlay® (if so equipped).

The wireless connection is not completed properly. To activate wireless Apple
CarPlay®, touch [

] on the Connections settings screen.

“Connections settings” (page 2-16)

The wireless connection is not completed properly.

“Connecting iPhone®” (page 5-26)

Delete iPhone® on the devices list and reconnect it to the in-vehicle system.

“Setting devices” (page 2-16)

Apple CarPlay® performance decreases. For example,
slow connectivity or slow application functionality.
or
An error message appears when trying to access
features of Apple CarPlay®. A blank screen appears when
trying to access maps.

Confirm you have a compatible iPhone®, a cellular connection and an active data
plan.

Use an Apple Lightning

TM

cable (Mfi certified) to connect your phone to the USB

connection port.

Phone’s performance or cellular connection. Disconnect and reconnect your
phone.

Phone’s performance or cellular connection. Cycle phone power off/on to restart.

8. Troubleshooting guide

8-17

8. Troubleshooting guide

Cannot access Siri® using

<

>

on the steering wheel.

The USB cable may not be properly connected. Disconnect and reconnect the USB
cable.

Siri® setting is not enabled on the phone. Turn on “Siri” on your phone.

Check that you are pushing and holding

<

>

instead of just pushing the switch

to initiate Siri® operation.

8-18

Android Auto

Symptom

Cause and Countermeasure

Cannot start Android Auto though it is connected to the
vehicle.

The USB cable is not connected to the USB connection port. Properly connect the
USB cable to the USB connection port.

“USB (Universal Serial Bus) connection ports” (page 2-7)

[Start-up Options] is set to [Never]. Change the setting to [Always] or [Ask].

“Android Auto settings” (page 5-33)

To activate Android Auto, touch [

] on the Launch Bar or touch [Smartphone

Connection] on the information screen and then touch [Android Auto].

“Selecting menu from Launch Bar” (page 2-8)
“Information menu” (page 5-2)

The connected device is not compatible with Android Auto. Check the compat-
ibility requirements.

Your Android phone may not be recognized if its battery is low. Charge your
Android phone then try again.

Android Auto performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access
features of Android Auto. A blank screen appears when
trying to access maps.

Confirm you have a compatible Android phone, a cellular connection and an active
data plan.

Use the Android phone OEM cable to connect your phone to the USB connection
port.

Phone’s performance or cellular connection. Disconnect and reconnect your
phone.

Phone’s performance or cellular connection. Close all apps and restart them.

Phone’s performance or cellular connection. Cycle phone power off/on to restart.

8. Troubleshooting guide

8-19

8. Troubleshooting guide

Cannot start voice operation using

<

>

on the

steering wheel.

The USB cable may not be properly connected. Disconnect and reconnect the USB
cable.

Voice operation cannot be performed while driving. Turn on the "While driving"
setting on your Android phone.

Check that you are pushing and holding

<

>

instead of just pushing the switch

to voice operation.

8-20

SIRI® EYES FREE

Symptom

Cause and Countermeasure

Cannot access Siri® Eyes Free using

<

>

on the steering wheel.

Check if a Bluetooth® connection is established between the iPhone® and the system.

Check if Siri® is enabled on the device. On your phone, go to Siri® setting.

Check that Siri® can be accessed from the device lock screen. This can be set in the settings menu
of your phone.

Audio source does not change auto-
matically to iPod® or Bluetooth® audio
mode.

For best results, use the native music app. Performance of music control function while using
Podcasts, Audiobook or other third party music apps may vary.

For best results, play media already stored on your device. Streaming music or playback from cloud
storage may degrade performance.

Switch the source manually by pushing

<AUDIO>

.

Play, pause, next track, previous track or
play timer does not work.

For best results, use the native music app. Performance of music control function while using
Podcasts, Audiobook or other third party music apps may vary and is controlled by the device.

Cannot hear any music/audio being
played back from a connected iPhone®.

Check that the audio source is set to Bluetooth® audio or iPod® mode. A USB connection is
required for iPod® mode.

Cannot receive text message notifica-
tions on the vehicle audio system.

Check if “Show Notifications” is enabled on your phone. On your phone, go to Bluetooth® settings.
Find the device name, like “MY CAR”. Touch the

icon on your phone. Turn on “Show

Notifications”.

Cannot reply to text message notifica-
tions using Siri® Eyes Free.

After receiving an incoming text message, follow the on-screen guidance. Push and hold

<

>

on

the steering wheel for Siri® Eyes Free. After Siri® Eyes Free starts, say “Text Message”.

8. Troubleshooting guide

8-21

8. Troubleshooting guide

NAVIGATION (if so equipped)

BASIC OPERATIONS

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The display is turned off.

Push

<

>

to turn on the display.

The volume of the voice guidance is too high
or too low.

The volume is not set correctly, or the voice
guidance setting is turned off.

Adjust the volume of the voice guidance or
turn on the voice guidance setting.

No map is displayed on the screen.

A screen other than a map screen is dis-
played.

Touch [Map] on the Launch Bar or push

<MAP>

.

The screen is too dim. The movement is slow. The temperature in the interior of the vehicle

is low.

Wait until the interior of the vehicle has
warmed up.

Some pixels in the display are darker or
brighter than others.

This condition is an inherent characteristic of
liquid crystal displays.

This is not a malfunction.

Some menu items cannot be selected.

Some menu items become unavailable while
the vehicle is driven.

Park the vehicle in a safe location, and then
operate the navigation system.

8-22

MAP SCREEN

Symptom

Possible cause

Possible solution

Names of roads and locations differ
between 2D and 3D view.

This is because the quantity of the displayed informa-
tion is reduced so that the screen does not become too
cluttered. There is also a chance that names of the
roads or locations may be displayed multiple times, and
the names appearing on the screen may be different
because of a processing procedure.

This is not a malfunction.

The location of the vehicle icon is
misaligned from the actual position.

The vehicle was transported after the ignition switch
was placed in the OFF position, for example, by a ferry or
car transporter.

Drive the vehicle for a period of time on a
road where GPS/GNSS signals can be
received.

The position and direction of the vehicle icon may be
incorrect depending on the driving environments and
the levels of positioning accuracy of the navigation
system.

This is not a malfunction. Drive the vehicle
for a period of time to automatically
correct the position and direction of the
vehicle icon.

“Current vehicle location” (page 6-38)
“Current vehicle location” (page 6-48)

Driving with tire chains or tires that have been replaced
may result in an incorrect vehicle location display due to
miscalculation by the speed sensor.

Drive the vehicle for a period of time (at
approximately 19 MPH (30 km/h) for about
30 minutes) to automatically correct the
vehicle icon position.
If this does not correct the vehicle icon
position, it is recommended you contact a
NISSAN dealer.

The map data has a mistake or is incomplete (the
vehicle icon position is always misaligned in the same
area).

Updated road information will be included
in the next version of the map data.

“How to update map data” (page 6-44)
“How to update map data”
(page 6-54)

8. Troubleshooting guide

8-23

8. Troubleshooting guide

Symptom

Possible cause

Possible solution

When the vehicle is traveling on a new
road, the vehicle icon is located on
another road nearby.

Because the new road is not stored in the map data, the
system automatically places the vehicle icon on the
nearest road available.

Updated road information will be included
in the next version of the map data.

“How to update map data” (page 6-44)
“How to update map data”
(page 6-54)

The screen does not switch to the
night screen even after turning on the
headlights.

The daytime screen was set the last time the headlights
were turned on.

Set the screen to the night screen mode
using

<

>

when turning on the

headlights.

The map does not scroll even when
the vehicle is moving.

The current location map screen is not displayed.

Touch [Map] on the Launch Bar or push

<MAP>

.

The vehicle icon is not displayed.

The current location map screen is not displayed.

Touch [Map] on the Launch Bar or push

<MAP>

.

8-24

ROUTE CALCULATION AND VISUAL GUIDANCE

Symptom

Possible cause

Possible solution

Waypoints are not included in
the auto reroute calculation.

Waypoints that have been already passed are not included
in the auto reroute calculation.

To go to that waypoint again, edit the route.

Route information is not dis-
played.

Route calculation has not yet been performed.

Set the destination and perform route calcu-
lation.

The vehicle is not on the suggested route.

Drive on the suggested route.

Route guidance is turned off.

Turn on route guidance.

Route information is not provided for certain types of
roads.

This is not a malfunction.

The auto reroute calculation (or
detour calculation) suggests the
same route as the one pre-
viously suggested.

Route calculations took priority conditions into consid-
eration, but the same route was calculated.

This is not a malfunction.

A waypoint cannot be added.

Twenty waypoints are already set on the route, including
ones that the vehicle has already passed.

A maximum of 20 waypoints can be set on the
route. To go to 21 or more waypoints, perform
route calculations multiple times as neces-
sary.

The suggested route is not dis-
played.

Roads near the destination cannot be calculated.

Reset the destination to a main or ordinary
road, and recalculate the route.

The starting point and destination are too close.

Set a more distant destination.

The starting point and destination are too far away.

Divide the trip by selecting one or two
intermediate destinations, and perform route
calculations multiple times.

There are time restricted roads (by the day of the week, by
time) near the current vehicle location or destination.

Select [Do Not Use Restriction Info] in the
[Time Restricted Roads] setting.

“Route Preference” (page 6-16)

A part of the route is not dis-
played.

The suggested route includes narrow streets.

This is not a malfunction.

8. Troubleshooting guide

8-25

8. Troubleshooting guide

Symptom

Possible cause

Possible solution

The part of the route that the
vehicle has already passed is
deleted.

A route is managed by sections between waypoints. If the
vehicle passed the first waypoint, the section between the
starting point and the waypoint is deleted (it may not be
deleted depending on the area).

This is not a malfunction.

An indirect route is suggested.

If there are restrictions (such as one-way streets) on roads
close to the starting point or destination, the system may
suggest an indirect route.

Adjust the location of the starting point or
destination.

The system may suggest an indirect route because route
calculation does not take into consideration some areas
such as narrow streets.

Reset the destination to a main or ordinary
road, and recalculate the route.

The landmark information does
not correspond to the actual
information.

This may be caused by insufficient or incorrect map data. Updated information will be included in the

next version of the map data.

“How to update map data” (page 6-44)
“How to update map data” (page 6-54)

The suggested route does not
exactly connect to the starting
point, waypoints or destination.

There is no data for route calculation closer to these
locations.

Set the starting point, waypoints and desti-
nation on a main road, and perform route
calculation.

8-26

VOICE GUIDANCE

Symptom

Possible cause

Possible solution

Voice guidance is not available.

The vehicle has deviated from the suggested route.

Go back to the suggested route or
request route calculation again.

Voice guidance is turned off.

Turn on voice guidance.

Route guidance is turned off.

Turn on route guidance.

The guidance content does not
correspond to the actual road con-
ditions.

The content of voice guidance may vary, depending on the
types of intersections at which turns are made.

Follow all traffic rules and regulations.

8. Troubleshooting guide

8-27

8. Troubleshooting guide

TRAFFIC INFORMATION

Symptom

Possible cause

Possible solution

Traffic information is not displayed. The Premium Traffic setting is not turned on.

Turn on the Premium Traffic setting.

“Traffic information setting” (page 6-26)

The vehicle is in an area where traffic information
is not available.

Scroll to an area where traffic information is
available.

The subscription to SiriusXM Traffic

TM

is incom-

plete, or the subscription to SiriusXM Traffic

TM

has

expired.

Check the subscription status of SiriusXM Traffic

TM

.

“Notes on SiriusXM Traffic

TM

information”

(page 6-23)

The map scale is set at a level where the display of
icons is impossible.

Check that the map scale is set at a level in which
the display of icons is possible.

“Traffic information on map” (page 6-25)

The suggested detour route does
not avoid congested areas.

There is no faster route compared to the current
route, based on the road network and the traffic
information.

The automatic detour search is not intended for
avoiding traffic jams. It searches for the fastest
route taking conditions such as traffic jams into
consideration. Follow the current route.

“Notes on SiriusXM Traffic

TM

information”

(page 6-23)

The route does not avoid a road
section with traffic information
stating that it is closed due to road
construction.

The navigation system is designed not to avoid
this event because the actual period of closure
may differ from the declared roadwork period.

Observe the actual road conditions and follow the
instructions on the road for a detour when
necessary. If the road is closed, use the detour
function and set the detour distance to avoid the
road section that is closed.

8-28

VOICE RECOGNITION

Symptom

Possible cause

Possible solution

The system does not operate or fails to
interpret the command correctly.

The interior of the vehicle is too noisy.

Close the windows or have the other occu-
pants be quiet.

The fan speed of the heater/air conditioner is
too fast.

Decrease the fan speed of the heater/air
conditioner.

The noise generated by driving the vehicle is
too loud.

Reduce the vehicle speed.

The voice command is spoken in a low voice. Speak the command in a louder voice.

The timing of speaking a command is too
early.

Speak the command after confirming the
following: a voice guidance is announced, a
tone sounds, and an icon on the screen
changes from gray to orange.

The command is spoken too slowly.

Speak in a natural voice without pausing
between words.

The system prompts to repeat a command.

Pronunciation is unclear.

Speak clearly.

The command is spoken too late after the
tone.

Speak the command within 5 seconds after
confirming the following: a voice guidance is
announced, a tone sounds, and an icon on
the screen changes from gray to orange.

An improper command is spoken.

Speak the command or a number that is
displayed on the screen.

Speak a command that is shown in the
command list.

The system does not correctly recognize a
number spoken.

Too many numbers are spoken at once.

Place a pause between the appropriate digits
for correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.

8. Troubleshooting guide

8-29

8. Troubleshooting guide

Symptom

Possible cause

Possible solution

USB memory device cannot be operated with
voice commands.

Depending on the device, iPhone® or iPod®
may be recognized as a USB memory device.

This is not a malfunction.

The USB/iPod® operation screen is grayed
out.

The audio device is not connected.

Connect an audio device to the system.

An error message is displayed when trying to
select a track and operate USB/iPod®.

The track information is being processed for
registration by the system.

Song information will be loaded into the
system when a new audio device is registered
for the first time or when the song informa-
tion in the pre-registered device has been
changed. Please wait for the loading to
complete which may take a few minutes to up
to an hour.

A number of songs exceeding the amount the
device can contain are stored in the con-
nected audio device.

Decrease the number of songs stored in the
audio device.

No song is stored in the audio device.

Store songs in the connected audio device.
Storing songs with information such as artist
name, album name, song name, playlist, etc.,
will make voice recognition song search
available.

The system does not correctly recognize a
Point of Interest (POI) name spoken.

There are some rare cases where a POI
search is unavailable by speaking the facility
name but the location can be found on the
map.

This is not a malfunction. Consider using an
alternate search method, like street address.

Partial or alias name is spoken.

For best results, speak the full name.

8-30