Nissan Murano Z51 (2008 year). Manual — part 215
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< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
SYMPTOM DIAGNOSIS
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work Flow
INFOID:0000000004758274
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer comments. Refer to
. This information is necessary to duplicate the
conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
• If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is
concerned about. This can be accomplished by performing a test drive with the customer.
• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so that the customer, service adviser, and technician use the same language when describing
the noise.
• Squeak – (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact / fast movement / brought on by road conditions / hard sur-
faces = high-pitched noise / softer surfaces = low-pitched noises / edge to surface = chirping
• Creak – (Like walking on an old wooden floor)
Creak characteristics include firm contact / slow movement/twisting with a rotational movement / pitch
dependent on materials / often brought on by activity.
• Rattle – (Like shaking a baby rattle)
Rattle characteristics include fast repeated contact / vibration or similar movement / loose parts/missing clip
or fastener / incorrect clearance.
• Knock – (Like a knock on a door)
Knock characteristics include hollow sounds / sometimes repeating / often brought on by driver action.
• Tick – (Like a clock second hand)
Tick characteristics include gentle contacting of light materials / loose components / can be caused by driver
action or road conditions.
• Thump – (Heavy, muffled knock noise)
Thump characteristics include softer knock / dull sounds often brought on by activity.
• Buzz – (Like a bumblebee)
Buzz characteristics include high frequency rattle / firm contact.
• Often the degree of acceptable noise level varies depending upon the person. A noise that a technician may
judge as acceptable may be very irritating to a customer.
• Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
SBT842
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If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when the repair is reconfirmed.
If the noise can be duplicated easily during the test drive, do the following with the vehicle stopped to help
identify the source of the noise.
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to the concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1.
Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Chassis ear: J-39570, engine ear, and mechanics stethoscope).
2.
Narrow down the noise to a more specific area and identify the cause of the noise by:
• Removing the component(s) in the area(s) that is / are suspected to be the cause of the noise.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, creating a new noise.
• Tapping or pushing/pulling the component(s) that is / are suspected to be the cause of the noise.
Do not tap or push/pull the component(s) with excessive force, otherwise the noise is eliminated only tempo-
rarily.
• Feeling for a vibration by hand by touching the component(s) that is / are suspected to be the cause of the
noise.
• Placing a piece of paper between components that are suspected to be the cause of the noise.
• Looking for loose components and contact marks.
.
REPAIR THE CAUSE
• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- Separate components by repositioning or loosening and retightening the components, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape, or ure-
thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through the authorized NISSAN Parts
Department.
CAUTION:
Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
• 76268-9E005: 100
×
135 mm (3.937
×
5.315 in)
• 76884-71L01: 60
×
85 mm (2.362
×
3.346 in)
• 76884-71L02: 15
×
25 mm (0.591
×
0.984 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
• 73982-9E000: 45 mm (1.772 in) thick, 50
×
50 mm (1.969
×
1.969 in)
• 73982-50Y00: 10 mm (0.394 in) thick, 50
×
50 mm (1.969
×
1.969 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30
×
50 mm (1.181
×
1.969in)
FELT CLOTHTAPE
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
Used to insulate where movement does not occur. Ideal for instrument panel applications.
• 68370-4B000: 15
×
25 mm (0.591
×
0.984 in) pad
• 68239-13E00: 5 mm (0.197 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that is visible or does not fit. Only lasts a few months.
SILICONE SPRAY
Used when grease cannot be applied.
DUCT TAPE
Used to eliminate movement.
CONFIRM THE REPAIR
After repair is complete, test drive the vehicle to confirm that the cause of noise is repaired by test driving the
vehicle. Operate the vehicle under the same conditions as when the noise originally occurred. Refer to the
notes on the Diagnostic Worksheet.
Inspection Procedure
INFOID:0000000004758275
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1.
The cluster lid A and instrument panel
2.
Acrylic lens and combination meter housing
3.
Instrument panel to front pillar garnish
4.
Instrument panel to windshield
5.
Instrument panel mounting pins
6.
Wiring harnesses behind the combination meter
7.
A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by
applying felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate
wiring harness.
CAUTION:
Never use silicone spray to isolate a squeak or rattle. If the area is saturated with silicone, the
recheck of repair becomes impossible.
CENTER CONSOLE
Components to check include:
1.
Shifter assembly cover to finisher
2.
A/C control unit and cluster lid C
3.
Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation procedures also apply to the center console.
DOORS
Check the following items:
1.
Finisher and inner panel making a slapping noise
2.
Inside handle escutcheon connection to door finisher
3.
Wiring harnesses tapping
4.
Door striker out of alignment causing a popping noise on starts and stops
Tapping, moving the components, or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. The areas can usually be insulated with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the customer.
In addition check for the following items:
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1.
Trunk lid dumpers out of adjustment
2.
Trunk lid striker out of adjustment
3.
Trunk lid torsion bars knocking together
4.
A loose license plate or bracket
Most of these incidents can be repaired by adjusting, securing, or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINING
Noises in the sunroof / headlining area can often be traced to one of the following items:
1.
Sunroof lid, rail, linkage, or seals making a rattle or light knocking noise
2.
Sunvisor shaft shaking in the holder
3.
Front or rear windshield touching headlining and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
SEATS
When isolating seat noise it is important to note the position the seat is in and the load placed on the seat
when the noise occurs. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Causes of seat noise include:
1.
Headrest rods and holder
2.
A squeak between the seat pad cushion and frame
3.
The rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1.
Any component mounted to the engine wall
2.
Components that pass through the engine wall
3.
Engine wall mounts and connectors
4.
Loose radiator mounting pins
5.
Hood bumpers out of adjustment
6.
Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move, or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
Diagnostic Worksheet
INFOID:0000000004758276
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
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PRECAUTIONS
PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000003597967
The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. Information necessary to service the system safely is included in the “SRS AIRBAG” and
“SEAT BELT” of this Service Manual.
WARNING:
• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in
the event of a collision which would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.
• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal
injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see the “SRS AIRBAG”.
• Do not use electrical test equipment on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
When working near the Airbag Diagnosis Sensor Unit or other Airbag System sensors while ignition switch is
ON or engine is running, never use air or electric power tools or strike near the sensor(s) with a hammer.
Heavy vibration may activate the sensor(s), deploy the airbag(s), possibly cause serious injury.
When using air or electric power tools or hammers, always turn OFF ignition switch, disconnect the battery,
and wait 3 minutes or more before performing any service.
Precaution for Procedure without Cowl Top Cover
INFOID:0000000003597971
When performing the procedure after removing cowl top cover, cover
the lower end of windshield with urethane, etc.
Handling for Adhesive and Primer
INFOID:0000000003597968
• Never use an adhesive which is past its usable date. Shelf life of this product is limited to six months after the
date of manufacture. Carefully adhere to the expiration or manufacture date printed on the box.
• Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.
• Open the seal of the primer and adhesive just before application. Discard the remainder.
• Before application, be sure to shake the primer container to stir the contents. If any floating material is found,
do not use it.
• If any primer or adhesive contacts the skin, wipe it off with gasoline or equivalent and wash the skin with
soap.
• When using primer and adhesive, always observe the precautions in the instruction manual.
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PREPARATION
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PREPARATION
PREPARATION
Special Service Tools
INFOID:0000000004758277
The actual shapes of Kent-Moore tools may differ from those of special service tools illustrated here.
Commercial Service Tools
INFOID:0000000004758278
Tool number
(Kent-Moore No.)
Tool name
Description
(J-39570)
Chassis ear
Locates the noise
(J-43980)
NISSAN Squeak and Rat-
tle Kit
Repairs the cause of noise
SIIA0993E
SIIA0994E
Tool name
Description
Engine ear
Locates the noise
Suction lifter
Holds the windshield glass, side window
glass, back door window glass and door
glass
Remover tools
Removes the clips, pawls and metal clips
SIIA0995E
PIIB1805J
JMKIA3050ZZ
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WINDSHIELD GLASS
ON-VEHICLE REPAIR
WINDSHIELD GLASS
Exploded View
INFOID:0000000003352380
JMKIA1782GB
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Removal and Installation
INFOID:0000000003352381
REMOVAL
CAUTION:
Replace the windshield glass assembly with a new part after removal as it cannot be reused.
1.
Remove the front pillar garnish (LH/RH). Refer to
INT-19, "Removal and Installation"
.
2.
Remove partially the headlining (front edge). Refer to the following.
• For normal roof. Refer to
INT-26, "NORMAL ROOF : Removal and Installation"
• For sunroof. Refer to
INT-29, "SUNROOF : Removal and Installation"
.
3.
Remove the front wiper arms (LH/RH). Refer to
WW-126, "Removal and Installation"
4.
Remove the cowl top cover. Refer to
EXT-20, "Removal and Installation"
.
5.
Remove the roof side molding. Refer to
EXT-31, "SUNROOF : Removal and Installation"
6.
Remove glass using piano wire or power cutting tool (A) and an inflatable pump bag (B) after removing
moldings.
WARNING:
Always wear safety glasses and heavy gloves to prevent injury.
CAUTION:
• Be careful not to scratch the glass when removing.
• Never set or stand the glass on its edge. Small chips may develop into cracks.
INSTALLATION
• The dam rubber and insulator should be installed in position.
• Use a genuine Nissan Urethane Adhesive Kit (if available) or equivalent and follow the instructions provided
with it.
• Open a door window while the urethane adhesive is curing. This prevents the glass from being forced out by
passenger room air pressure when all door windows are closed.
• The molding must be installed securely so that it is in position and leaves no clearance.
• Inform the customer that the vehicle should remain stationary until the urethane adhesive is completely
cured (approximately 24 hours). Curing time varies with temperature and humidity.
WARNING:
• Keep heat and open flames away as primers and adhesive are flammable.
1.
Windshield glass
2.
Fastener
3.
Windshield molding (side)
4.
Windshield molding (upper)
5.
Spacer
6.
Mirror base
7.
Rain sensor bracket
8.
Insulator
9.
Dam sealant rubber
10.
Roof
11.
Headlining ASSY
12. Adhesive
13.
Primer
14. Roof rail
15. Cowl top center
16.
Insulator dash lower
17. Body side outer
18. Front pillar garnish
19.
Cowl top cover
:Clip
Unit:
mm (in)
Note: • D and E on the exploded view are sections of sunroof models.
• The windshield glass, windshield molding upper, spacer, mirror base, rain sensor bracket, insulator and dam sealant rub-
ber constitute the windshield glass assembly.
Refer to
for symbols in the figure.
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WINDSHIELD GLASS
• The materials contained in the kit are harmful if swallowed, and may irritate skin and eyes. Never let
them in contact with the skin and eyes.
• Use in an open, well ventilated location. Never breathe the vapors. They may be harmful if inhaled.
Move immediately to an area with fresh air if affected by vapor inhalation.
• Driving the vehicle before the urethane adhesive is completely cured may affect the performance of
the windshield in case of an accident.
CAUTION:
• Perform adjustment of front wiper arms stop location. Refer to
.
• Never use an adhesive which is past its usable term. Shelf life of this product is limited to six months
after the date of manufacture. Carefully adhere to the expiration or manufacture date printed on the
box.
• Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.
• Never leave primers or adhesive cartridge unattended with their caps open or off.
• The vehicle should not be driven for at least 24 hours or until the urethane adhesive is completely
cured. Curing time varies depending on temperature and humidity. The curing time increases under
lower temperature and lower humidity.
Inspection
INFOID:0000000003352382
REPAIRING WATER LEAKAGE FOR WINDSHIELD
Leakage can be repaired without removing the glass.
Determine the extent of leakage if water is leaking between the urethane adhesive material and body or glass.
This can be done by applying water to the windshield area while pushing glass outward.
Apply primer (if necessary) and then urethane adhesive to the leakage point to stop the leakage.
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SIDE WINDOW GLASS
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SIDE WINDOW GLASS
Exploded View
INFOID:0000000003352383
Removal and Installation
INFOID:0000000003352384
REMOVAL
CAUTION:
Replace the side window glass with a new part after removal as it cannot be reused.
1.
Side window glass
2.
Adhesive
3.
Primer
4.
Body side outer panel
5.
Luggage side upper finisher
6.
Rear pillar inner
7.
Molding
8.
Spacer
: Clip
Unit:
mm (in)
Note: The side window glass, molding, spacer and clip constitute the side window glass assembly
Refer to
for symbols in the figure.
JMKIA3415GB
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SIDE WINDOW GLASS
1.
Remove the luggage side upper finisher. Refer to
INT-19, "Removal and Installation"
.
2.
Apply protective tape around the side window to protect the painted surface from damage.
3.
Remove the side window glass using piano wire.
WARNING:
Always wear safety glasses and heavy gloves to prevent injury.
CAUTION:
• Be careful not to scratch the glass when removing.
• Never set or stand the glass on its edge. Small chips may develop into cracks.
INSTALLATION
• Use a genuine Nissan Urethane Adhesive Kit (if available) or equivalent and follow the instructions provided
with it.
• Open a door window while the urethane adhesive is curing. This prevents the glass from being forced out by
passenger room air pressure when all door windows are closed.
• The molding must be installed securely so that it is in position and leaves no clearance.
• Inform the customer that the vehicle should remain stationary until the urethane adhesive is completely
cured (approximately 24 hours). Curing time varies with temperature and humidity.
WARNING:
• Keep heat and open flames away as primers and adhesive are flammable.
• The materials contained in the kit are harmful if swallowed, and may irritate skin and eyes. Never let
them in contact with the skin and eyes.
• Use in an open, well ventilated location. Never breathe the vapors. They may be harmful if inhaled.
Move immediately to an area with fresh air if affected by vapor inhalation.
• Driving the vehicle before the urethane adhesive is completely cured may affect the performance of
the side window in case of an accident.
CAUTION:
• Never use an adhesive which is past its usable term. Shelf life of this product is limited to six months
after the date of manufacture. Carefully adhere to the expiration or manufacture date printed on the
box.
• Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.
• Never leave primers or adhesive cartridge unattended with their caps open or off.
• The vehicle should not be driven for at least 24 hours or until the urethane adhesive is completely
cured. Curing time varies depending on temperature and humidity. The curing time will increase
under lower temperature and lower humidity.
Inspection
INFOID:0000000003352385
Repairing Water Leakage for side window glass
Leakage can be repaired without removing glass.
Determine the extent of leakage if water is leaking between the urethane adhesive material and body or glass.
This can be done by applying water to the side window glass area while pushing glass outward.
Apply primer (if necessary) and then urethane adhesive to the leakage point to stop the leakage.
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BACK DOOR WINDOW GLASS
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BACK DOOR WINDOW GLASS
Exploded View
INFOID:0000000003352386
Removal and Installation
INFOID:0000000003352387
REMOVAL
1.
Remove the back door finisher inner. Refer to
INT-37, "Removal and Installation"
2.
Remove the connectors and grounds for the back door window defogger.
3.
Remove the rear wiper arm and motor. Refer to
WW-134, "Removal and Installation"
1.
Back door outer
2.
Back door inner
3.
Back door window glass
4.
Dam rubber
5.
Adhesive
6.
Primer
7.
Fastener
Unit: mm (in)
Refer to
for symbols in the figure.
JMKIA3567GB
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BACK DOOR WINDOW GLASS
4.
Remove glass using piano wire or power cutting tool (A) and an inflatable pump bag (B) after removing
molding using pliers.
• NOTE:
Mark the body and the glass with matching marks if the back door window glass is reused.
WARNING:
Always wear safety glasses and heavy gloves to prevent injury.
CAUTION:
• Never use a cutting knife or power cutting tool when the back door window glass is reused.
• Be careful not to scratch the glass when removing.
• Never set or stand the glass on its edge. Small chips may develop into cracks.
INSTALLATION
• The dam rubber should be installed in position.
• Use a genuine Nissan Urethane Adhesive Kit (if available) or equivalent and follow the instructions provided
with it.
• Open a door window while the urethane adhesive is curing. This prevents the glass from being forced out by
passenger compartment air pressure when all door windows are closed.
• Inform the customer that the vehicle should remain stationary until the urethane adhesive is completely
cured (approximately 24 hours). Curing time varies with temperature and humidity.
WARNING:
• Keep heat and open flames away as primers and adhesive are flammable.
• The materials contained in the kit are harmful if swallowed, and may irritate skin and eyes. Never
let them in contact with the skin and eyes.
• Use in an open, well ventilated location. Never breathe the vapors. They may be harmful if inhaled.
Move immediately to an area with fresh air if affected by vapor inhalation.
• Driving the vehicle before the urethane adhesive is completely cured may affect the performance
of the rear window in case of an accident.
CAUTION:
• Perform adjustment of rear wiper arm stop location. Refer to
.
• Never use an adhesive which is past its usable term. Shelf life of this product is limited to six
months after the date of manufacture. Carefully adhere to the expiration or manufacture date
printed on the box.
• Keep primers and adhesive in a cool, dry place. Ideally, they should be stored in a refrigerator.
• Never leave primers or adhesive cartridge unattended with their caps open or off.
• The vehicle should not be driven for at least 24 hours or until the urethane adhesive is completely
cured. Curing time varies depending on temperature and humidity. The curing time increases
under lower temperature and lower humidity.
• If the substrate of the glass joining surface on the back door panel side is exposed to the air,
exchange the back door assembly without recoating.
• Never apply paint on the back door panel surface which is in contact with the glass when replacing
the back door assembly.
Inspection
INFOID:0000000003352388
REPAIRING WATER LEAKAGE FOR BACK DOOR WINDOW GLASS
Leakage can be repaired without removing the glass.
Determine the extent of leakage if water is leaking between the urethane adhesive material and body or glass.
This can be done by applying water to the back door window glass area while pushing glass outward.
Apply primer (if necessary) and then urethane adhesive to the leakage point to stop the leakage.
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FRONT DOOR GLASS
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FRONT DOOR GLASS
Exploded View
INFOID:0000000004758260
Removal and Installation
INFOID:0000000004758261
REMOVAL
1.
Remove the front door finisher. Refer to
INT-11, "FRONT DOOR FINISHER : Removal and Installation"
.
2.
Remove both seals (1) as shown in the figure.
3.
Reconnect the power window main switch.
1. Front door glass run
2.
Front door glass
3.
Regulator assembly
4.
Module base
5.
Power window motor
6.
Front door inside seal
7.
Front door lower sash
8.
Front door panel
: Vehicle front
JMKIA3604ZZ
JMKIA1279ZZ
Revision: 2008 October
2009 Murano
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