Kia Mentor / Sephia Electrical System. Manual — part 33

1996 Kia Sephia

DELAYS
DIMMERS
ELECTRIC HEATERS
EQUALIZERS
FUSE BLOCKS
FUSE BOXES AND BLOCKS
FUSES, FUSIBLE LINKS AND CIRCUIT BREAKERS
FUSIBLE LINKS
GAUGES
GENERATORS
GROUND CABLES AND STRAPS
GROUND STRAPS
HEADLIGHT ADJUSTERS
HEATING ELEMENTS (DEFROSTERS, DEFOGGERS, ELECTRIC HEATERS AND SEATS)
HORNS AND SIRENS
IGNITION SWITCHES
INDICATOR LIGHTS
KEYLESS ENTRY KEYPADS AND TRANSMITTERS
KEYLESS ENTRY TRANSMITTERS
LEDS
LENSES
MICROPHONES
MIRRORS (ELECTROCHROMATIC AND HEATED)
MOTORS
NEUTRAL SAFETY SWITCHES
ODOMETERS
ODOMETERS, SPEEDOMETERS AND TACHOMETERS (CABLE-DRIVEN)
PULLEYS
RECEIVERS, AMPLIFIERS, EQUALIZERS AND SUB-WOOFER VOLUME CONTROLS
RELAY BOXES
RELAYS
SEALED BEAMS
SEAT HEATERS
SECURITY ALARM SENSORS
SIRENS
SOLENOIDS
SPEAKERS AND MICROPHONES
SPEEDOMETER AND TACHOMETER LINKAGES AND CABLES
SPEEDOMETER CABLES
SPEEDOMETERS
STARTERS
SUB-WOOFER VOLUME CONTROLS
SWITCHES
TACHOMETER CABLES
TACHOMETERS
TAPE PLAYERS AND CD PLAYERS

TENSIONERS
TIMERS
TIRE PRESSURE SENSORS
TRANSCEIVERS
TRANSDUCERS
VACUUM ACCUMULATORS (RESERVOIRS)
VACUUM RESERVOIRS
VOLTAGE REGULATORS
WASHER FLUID LEVEL SENDERS
WASHER PUMPS
WIPER ARMS AND BLADES
WIPER BLADES
WIPER HOSES AND NOZZLES
WIPER LINKAGES
WIPER NOZZLES
WIPER PUMP RESERVOIRS
WIRING HARNESSES AND CONNECTORS

INTRODUCTION TO MOTORIST ASSURANCE PROGRAM (MAP)

OVERVIEW OF MOTORIST ASSURANCE PROGRAM (MAP)

Automotive industry professionals and interested readers:
The Motorist Assurance Program (MAP) is the consumer outreach effort
of the Automotive Maintenance and Repair Association, Inc. (AMRA).
Participation in the Motorist Assurance Program is drawn from auto
repair companies and independents, parts and equipment manufacturers
and suppliers, vehicle manufacturers and industry associations.
Our organization's mission is to strengthen the relationship
between the consumer and the auto repair industry. We encourage
motorists to take greater responsibility for their vehicles-through
proper, manufacturer-recommended, maintenance, and endorse
participating service and repair shops (including franchisees and
dealers) who adopt (1) the MAP Pledge of Assurance to their Customers
and (2) the Motorist Assurance Program Standards of Service. All
participating service providers have agreed to subscribe to this
Pledge and to adhere to the promulgated Standards of Service
demonstrating to their customers that they are serious about customer
satisfaction.
These Standards of Service require an inspection of the
vehicle's (problem) system and that the results be communicated to the
customer according to industry standards. Since the industry did not
have such standards, the Motorist Assurance Program successfully
promulgated industry inspection communication standards in 1994-95 for
the following systems: Exhaust, Brakes, ABS, Steering and Suspension,
Engine Maintenance and Performance, HVAC, and Electrical Systems.

Further, revisions to all of these inspection communication
standards are re-published periodically. In addition to the above,
standards for Drive Train and Transmissions were promulgated and
published in 1998. Participating shops utilize these Uniform
Inspection & Communication Standards (UI&CS) as part of the inspection
process and for communicating their findings to their customers.
The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
(and their representatives), concerned with auto repair and/or
consumer protection, are conducted. Feedback from these sessions is
brought back to the association governing body, and the program
adjusted as needed.
To assure recourse for auto repair customers if they are not
satisfied with a repair transaction, the Motorist Assurance Program
offers mediation and arbitration through the BBB and other similar
non-profit organizations. MAP conducted pilot programs in twelve
states before announcing the program nationally in October 1998.
During the pilots, participating repair shops demonstrated their
adherence to the Pledge and Standards and agreed to follow the UI&CS
in communicating the results of their inspection to their customers.
Complaints and "come-backs" dropped significantly.
To put some "teeth" in the program, an accreditation
requirement for shops was initiated. The requirements are stringent,
and a self-policing technique has been incorporated which includes the
"mystery shopping" of outlets. By year-end 1999, over 4,000 auto
repair facilities had been accredited by the Motorist Assurance
Program.
We welcome you to join us as we continue our outreach. With
your support, both the automotive repair industry and your customers
will reap the benefits. Please visit MAP at our Internet site www.
motorist.org or contact us at:

1444 I Street, NW - Suite 700
Washington, DC 20005
Phone (202) 712-9042 - Fax (202) 216-9646
E-mail map@bostromdc.org

OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS

It is MAP policy that all exhaust, brake, steering,
suspension, wheel alignment, drive-line, engine performance and

maintenance, and heating, ventilation and air conditioning, and
electrical services be offered and performed under the standards and
procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be "Required" or
"Suggested." In addition, suggestions may be made to satisfy the
requests expressed by the customer.
When a component is suggested or required to be repaired or
replaced, the decision to repair or replace must be made in the
customer's best interest, and at his or her choice given the options
available.
This section lists the various parts and the conditions that
indicate a required or suggested service or part replacement.
Although this list is extensive, it is not fully inclusive. In
addition to this list, a technician may make a suggestion. However,
any suggestions must be based on substantial and informed experience,
or the vehicle manufacturer's recommended service interval and must be
documented.
Some conditions indicate that service or part replacement is
required because the part in question is no longer providing the
function for which it is intended, does not meet a vehicle
manufacturer's design specification or is missing.

* Example: An exhaust pipe has corroded severely and has a
hole in it through which exhaust gases are leaking.
Replacement of the exhaust pipe in this case is required due
to functional failure.
* Example: A brake rotor has been worn to the point where it
measures less than the vehicle manufacturer's discard
specifications. Replacement of the rotor is required because
it does not meet design specifications.

Some conditions indicate that a service or part replacement
is suggested because the part is close to the end of its useful life
or addresses a customer's need, convenience or request. If a
customer's vehicle has one of these conditions, the procedure may be
only to suggest service.

* Example: An exhaust pipe is rusted, corroded or weak, but no
leaks are present. In this case, the exhaust pipe has not
failed. However, there is evidence that the pipe may need
replacement in the near future. Replacement of the pipe may
be suggested for the customer's convenience in avoiding a