Toyota Prius Prime (2020 year). Owner's manual — part 12

184

2-2. Charging

*

: In order to use the smartphone application, it is necessary to apply to

Entune.
For details about Entune, refer to http://www.toyota.com/entune/.



Charging ends earlier than time set in “Departure”

Charging end time does not
match estimated end time
due to condition of power
source or outside tempera-
ture

If sudden changes in temperature or
changes in the condition of the power
source occur while charging, charging may
end earlier than the time estimated by the
system.



Charging is not complete, even though it is time set in “Departure”

“Climate Prep” is set to “On”

When “Climate Prep” is set to “On”, the air
conditioning operates until the set departure
time. Therefore, charging may not complete
by the set time due to charging conditions.
To have the hybrid battery (traction battery)
fully charged, allow charging to continue.

Charging end time does not
match estimated end time
due to condition of power
source or outside tempera-
ture

If sudden changes in temperature or
changes in the condition of the power
source occur while charging, charging may
not end exactly at the time estimated by the
system.



Charging does not start, even though it is time set in “Start”

Charging cable was con-
nected after set time

Connect the charging cable before the time
set in “Start”.

Likely cause

Correction procedure

185

2-2. Charging

2

Plug-

in hybrid system

When the hybrid system is started
after charging, a message is dis-
played in the multi-information dis-
play.

When this occurs, follow the
instructions displayed on the
screen.

When charging-related message is displayed

Likely cause

Correction procedure



If “Charging Stopped Due to Pulled Charging Connector” is shown

Charging

connector

is

removed while charging

When the charging connector is removed
while charging, charging stops. If you want
to fully charge the hybrid battery (traction
battery), reconnect the charging connector.

After the hybrid battery (trac-
tion battery) is fully charged,
the charging connector is
removed while the hybrid
battery (traction battery) is
being

recharged

again

because electricity-consum-
ing functions

*

have been

used and the remaining
charge is now reduced.

*

:Electricity is consumed

when operating “Traction
Battery Heater” (

P. 135),

the air conditioning-linked
function (

P. 157) or

Remote Air Conditioning
System (

P. 522).

186

2-2. Charging



If “Charging Stopped Due to Pulled Charging Connector” is shown

Charging connector is not
securely connected

Check the connection status of the charging
connector.
• When connecting the charging connec-

tor, make sure not to touch the latch
release button. Insert the charging con-
nector securely until you hear a click. The
charging connector may not be connected
correctly if the latch release button is
pressed while inserting.

• After connecting the charging connector,

check that the latch release button is not
pressed and the charging indicator is
turned on.

If charging cannot be carried out, even
though the proper procedures were fol-
lowed, have the vehicle inspected by your
Toyota dealer.

Latch release button of
charging

connector

was

pressed while charging

When the latch release button is pressed
while charging, charging stops. To continue
charging, reconnect the charging connector.



If “Charging Complete Limited Due to Battery Temp” is shown

Charging was stopped to
protect the hybrid battery
(traction battery) as it contin-
ued to remain hot for a cer-
tain period of time.

Allow the hybrid battery (traction battery) to
cool down and perform charging again if the
charging amount has not reached the
desired amount.

Likely cause

Correction procedure

187

2-2. Charging

2

Plug-

in hybrid system



If “Charging Stopped Check Charging Source” is shown (1)

Problem in power supply
from external power source

Check the following items.
• Plug is not disconnected
• Power source indicator on the CCID

(Charging Circuit Interrupting Device) is
illuminated

• The circuit breaker has tripped
If there is no problem with any of the above
items, there may be a problem with the out-
let of the building. Contact an electrician
and request an inspection. (Contact the
facility manager of the charging equipment
when there is a problem with charging
equipment.)
If charging cannot be carried out, even
though there is no problem with the power
source path, there may be a malfunction in
the system. Have the vehicle inspected by
your Toyota dealer.
Furthermore, if the error warning indicator
on the CCID (Charging Circuit Interrupting
Device) is flashing, there may be an electri-
cal leakage. Consult your Toyota dealer.

Charging equipment has
stopped charging

• Charging may be canceled by an interrup-

tion of power supply depending on specifi-
cations of a charging equipment. Refer to
the instructions provided with the
charging equipment.
• When charging is stopped using the

charging equipment

• Equipment with timer charging function
• Equipment that is not compatible with

the timer charging function of the vehi-
cle

• Check if it is possible to charge with the

charging cable equipped to the vehicle.
If charging cannot be carried out, even
when using the genuine charging cable,
consult your Toyota dealer.

Likely cause

Correction procedure

188

2-2. Charging



If “Charging Stopped Check Charging Source” is shown (2)

Charging equipment is not
compatible with vehicle

Check if it is possible to charge with the
charging cable equipped to the vehicle.
If charging cannot be carried out, even
when using the genuine charging cable,
consult your Toyota dealer.

Charging equipment has
stopped charging



If “Charging Stopped Check Charging Source” is shown (3)

Problem in power supply
from external power source

Check the following items.
• Plug is securely inserted
• Extension cord is not used and outlet is

not overloaded

• Connected to a dedicated power line
• Electrical leakage has occurred or not
If there is no problem with any of the above
items, there may be a problem with the out-
let of the building. Contact an electrician to
request an inspection.
If charging cannot be carried out, even
though there is no problem with the power
source path, there may be a malfunction in
the system. Have the vehicle inspected by
your Toyota dealer.

Charging equipment has
stopped charging

Check if it is possible to charge with the
charging cable equipped to the vehicle.
If charging cannot be carried out, even
when using the genuine charging cable,
consult your Toyota dealer.

Likely cause

Correction procedure

189

2-2. Charging

2

Plug-

in hybrid system



If “Charging Stopped High Energy Use See Owner’s Manual” is shown

Power is being consumed by
electrical components of
vehicle

Check the following items, and then carry
out charging again.
• If the headlights and audio are turned on,

turn them off.

• Turn the power switch off.
If charging cannot be carried out, even after
performing the above, the auxiliary battery
may not be sufficiently charged. Operate
the hybrid system for approximately 15 min-
utes or more to charge the auxiliary battery.



If “Charging System Malfunction See Owner’s Manual” is shown

Malfunction

occurred

in

charging system

Have the vehicle inspected by your
Toyota dealer.



If “The Traction Battery became low temperature System put priority on
charging to preserve battery condition” is shown (Alaska and Canada
only)

The Hybrid battery (traction
battery) warming control was
operated (

P. 136)

When the hybrid battery (traction battery)
warning control operates, the timer charge
schedule is not used and charging is per-
formed. This is a control to protect the
hybrid battery (traction battery), and not a
malfunction.

Likely cause

Correction procedure

190

2-2. Charging

191

Instrument cluster

3

3.

Instrument cluster
Combination meter. . . 192
Warning lights and

indicators . . . . . . 201

Main display . . . . . .. 209
Multi-information

display. . . . . . . . 218

Head-up display . . . . 251
Energy monitor/

consumption screen
(vehicles with 7-inch
display) . . . . . . ... 259

Energy monitor/

consumption screen/
detail screen (vehicles
with 11.6-inch display) . 265

192

3. Instrument cluster

Combination meter

The units used on the display may differ depending on the target region.

Main display (

P. 209)

The main display shows basic information related to driving, such as the
vehicle speed and remaining fuel amount.

Multi-information display (

P. 218)

The multi-information display shows information which makes the vehicle
convenient-to-use, such as the hybrid system operation condition, electric-
ity consumption and fuel consumption history. Also, the operation contents
of the driving support systems and the combination meter display settings
can be changed by switching to the settings screen.

Warning lights and indicators (

P. 201)

The warning lights and indicators comes on or flashes to indicate problems
with the vehicle or to show the operation status of the vehicle’s systems.

Clock (

P. 197)

The large meter uses 2 liquid crystal displays to display informa-
tion such as the vehicle condition, driving status, electricity con-
sumption and fuel consumption.

Combination meter layout

1

2

3

4

193

3. Instrument cluster

3

Instrument clus

ter

The meter control switches equipped on the steering wheel can be
used to switch the screen display and change settings related to func-
tions displayed on the screen.

Each time the button is
pressed, the mileage display
switches among odometer, trip
meters, etc., and the fuel con-
sumption information for each
distance switches as well.
(

 P. 211)

Pressing

,

,

or

performs such operations as
scrolling the screen

*

, switching

the contents of the display

*

and

moving the cursor.
This button is used to perform such operations as selecting the cur-
rent item or switching between on and off.
When pressed, the display returns to the previous screen.

*

: On screens where the screen can be scrolled and the display can be

switched, marks are displayed to indicate the direction of operation (such
as

and

).

Operations related to the combination meter

1

2

3

4

194

3. Instrument cluster

When the switches are pressed, the instrument cluster light changes
as follows.

The instrument cluster brightness levels that can be selected differ
depending on whether the tail lights are on and surrounding brightness lev-
els. (

P. 199)

Darker
Brighter

When the switches are pressed,
the adjustment level check screen
(pop-up display

*

) is displayed on

the main display.
When the instrument cluster light is
adjusted, the brightness of the
instrument

panel

light

also

changes.

*

: A short time after the operation is completed, the pop-up display turns off.

Furthermore, the pop-up display can be turned on and off in the “Meter
Customize” settings. (

P. 246)

Instrument cluster light control

1
2

195

3. Instrument cluster

3

Instrument clus

ter

Some information will be displayed automatically according to power
switch operation, vehicle condition, etc.

■

When starting the hybrid system
When the hybrid system starts,
an opening animation is dis-
played on the main display.

After the animation ends, the
screens switch to the normal
screen.
The opening animation will be
stopped in any of the following
situations.

• When the shift position is changed to other than P
• When the Simple Advanced Parking Guidance System (if equipped)

is turned on

■

When the driving assist systems are operating
When using driving assist systems such as the dynamic radar
cruise control with full-speed range (

P. 403) and LDA system

(

P. 393), information related to each system is automatically dis-

played on the multi-information display depending on the situation.

For details regarding the displayed information and the contents of the
display, refer to the explanation page of each system.

■

When there is information to be notified about the vehicle
When a shift position is mistakenly selected or a problem occurs in
a vehicle system, a warning message (or image) is displayed on
the multi-information display.

When a warning message is displayed, follow the instructions displayed
on the display. (

P. 672)

Information automatically displayed

196

3. Instrument cluster

■

When stopping the hybrid system
● When the hybrid system is stopped, the “Ending” screen is dis-

played on the multi-information display (for approximately 30
seconds

*

1

).

While the “Ending” screen is displayed, the following information
can be displayed by pressing

,

,

or

of the meter

control switches.

Score for each Eco score items (

P. 227, 241)

Eco score result and advice
Driving time since the hybrid system started
Distance traveled since the hybrid system started
Average fuel consumption after the hybrid system started
Information for next charge schedule

*

2

On/off setting for “Charge Now” (

P. 166)

The setting can be switched each time

is pressed.

*

1

: The screen will be turned off immediately if the doors are locked.

*

2

: It can be displayed when the charge schedules are registered.

(

P. 157)

● A check screen for “Traction Battery Cooler” may be displayed

when the hybrid system is stopped. (

P. 136)

1
2
3
4
5
6
7

197

3. Instrument cluster

3

Instrument clus

ter

To adjust the time, perform operations on the

screen (

P. 237)

of the multi-information display.

■

Adjusting the time

Press

or

of the meter control switches on the steering

wheel and select

.

Press

or

of the meter control switches and select

.

Press

to display the cursor.

Press

or

of the

meter control switches to
adjust the cursor position,

and then press

or

to

change the setting.

When the 12-hour display is
selected, “12H” is displayed,
and when the 24-hour display is
selected, “24H” is displayed.
When adjusting minutes, operation automatically starts from 00 sec-
onds.
After changing the settings, press

to return to the previous screen.

Clock adjustment

1

2

3

4

198

3. Instrument cluster

■

Resetting the minutes display

Press

or

of the meter control switches on the steering

wheel and select

.

Press

or

of the

meter control switches and

select

.

Press

.

The minutes display switches to “00”.

*

*

: e.g. 1:00 to 1:29

 1:00

1:30 to 1:59

 2:00

1

2

3

199

3. Instrument cluster

3

Instrument clus

ter

■

The meters and display illuminate when
The power switch is in ON mode.

■

Adjusting the instrument cluster brightness (

P. 194)

●

The brightness levels that can be selected differ depending on whether the
tail lights are on and surrounding brightness levels, as shown in the table
below.

*

: 22 levels of the brightness are displayed on the setting screen. However,

the brightness setting will be the brightest when other than 1st level (the
darkest) is selected. If other than 1st or 22nd level is selected, when the
tail lights are turned on in a dark place, the instrument cluster brightness
setting will be the selected level.

●

If the taillights are illuminated in a dark environment, the instrument cluster
light dims. However, when the brightness of the instrument cluster is set to
minimum or maximum (1st or 22nd level of the instrument cluster bright-
ness), even if the taillights are illuminated, the instrument cluster light will
not dim.

■

When disconnecting and reconnecting 12-volt battery terminals
The settings of the clock will be reset.

■

Calendar setting

●

Until the calendar setting is completed, the check screen is displayed every
time the power switch is turned to ON mode.

●

After the calendar information is set, it can be changed in the “Meter Cus-
tomize” settings. (

P. 246)

The tail lights are off

The tail lights are on

In a bright place

2 levels

*

2 levels

*

In a dark place

22 levels

If calendar recording is interrupted due to
replacement of the 12-volt battery or 12-
volt battery discharge, etc., when the
power switch is turned to ON mode after
maintenance, the calendar setting check
screen is automatically displayed on the
multi-information display.

●

If date information is not set, the electric-
ity and fuel consumption record cannot
be stored correctly. Also, the charge
timer function can not operate properly.
When the calendar setting check screen
is displayed, make sure to complete the
calendar setting. (

P. 244)